Darcars Automotive Group

Good afternoon,I have shared this with our Service Director as well as our General ManagerI will be back in contact with all parties once I have some informationThank you for your patience

From: Judy D [redacted] < [redacted] @darcars.com>Date: Fri, May 8, at 4:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: "[email protected]" We have no record of a $6,depositWe cannot understand the customer's requestWe need specific information in order to address these concernsPlease forward receipts and descriptions.Thank you, Judy D [redacted] DARCARS###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I prefer the check is mailed to [redacted] Wilmington, NC ***Thank you Regards, [redacted] ***

Nothing has been resolved DARCARS TOYOTA refuse they responsibility on the damage of my vehicleat this point I feel like the customer not protect by nothing.Complaint: [redacted] I am rejecting this response because: Some of responsibility on Darcars Silver Spring because your employee was drive my vehicle I hope to resolve this incident and don't go backRegards, [redacted]

From: < [redacted] @***.com>Date: Mon, Jun 22, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Cc: " [redacted] @DARCARS.com" < [redacted] @darcars.com>Thank you for all your helpI had responded to the first email but maybe it was not seenI got a car from Darcars but I am still having issues with them because they submitted two cars to the financial company, instead of the one car I bought from themI gave them back the first car, and they still submitted it to [redacted] financial servicesI spoke with their customer service representative to have it resolvedThey told me on Thursday that it was resolvedI called [redacted] financial services this morning and they said Darcars has not contacted them yetI only have the [redacted] ***I have them back the ***I have been billed for two carsI am in contact with Darcars customer service representative JammieWaiting for a response from herCase not yet complete.Sent from my [redacted]

Good afternoon, I have reviewed the customers concernsThis vehicle was a trade in from another one of our customersThere was no mention of any accidents or damageWhen we pulled the CARFAX there was not damage reportedI had our General Manager pull the CARFAX again on Friday and still not damage showing as reportedThis vehicle did pass Maryland State InspectionThe vehicle was brought in for other concerns which was covered under warrantyAs I understand it, the customer has filed for arbitration through NissanI am not sure of the outcomeDARCARS would be happy to work with the customer to come to a fair resolution but please keep in mind the customer has driven the car for over months and has put approximately miles on it since purchase.Please let me know the customers thoughts.Thank you - Jammie D***

From: [redacted] ***< [redacted] @ [redacted] >Date: Sun, Sep 4, at 3:PMSubject: Complaint # [redacted] To: [redacted] Hello [redacted] ,I met with Ricky general sales manager of barcars Honda and my complaint was settled to my satisfactionThanks for your help[redacted] ***.Be yourself everyone else is taken

I have reviewed the customers concernsI do apologize for any delay while the customer was waiting on the sales personI was told the wait was just about - minutes I spoke with the General ManagerFrom our understanding, the customer came in and was interested in both the [redacted] and [redacted] The customer ended up taking delivery of the [redacted] She called the next day and stated she didn't like the hood scoopWe told her to come back in and we would be happy to put her into the [redacted] The customer came in and we did all of the paperwork for the car that she was most comfortable withWe felt that we did everything we could to help the situationIn the state of Maryland there is no "cool off period"Technically once the paper work was signed and the customer left in the first car - that was her carHowever, DARCARS wants to make sure that the customer is satisfied that's why we changed cars for herAt this time the deal is fundedIf the customer still has concerns or questions please let me knowI have attempted to contact her as wellThank you - Jammie Dobson

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:For one, I never signed a Special Delivery AgreementSecondly, if Darcars would've done their job correctly there would have been (2) payments due, not three! Inspections are never in that amount and I had no issues with a tire so the fact that a tire was replaced is not my responsibilityI worked at an auto shop that performs state inspections and Darcars is not being truthful on that cost nor anything else for that matterBy law, a dealership cannot keep a deposit when the dealership allows the customer to drive off the lot without financingDarcars never even mentioned me not having financing until 30+ days after the car was in my possessionIt is not my responsibility to pay for DARCARS 'mistake' Regards, [redacted]

We are very sorry that the deal did not work outWe have sent the refund check out to the customer on Monday 6/5/The customer should be receiving it anydayThank you - Jammie

I am not satisfied with the"service" that was provided and the dealership doesn't feel that they owe me payments made on the vehicleThe exact words were "what makes you feel that you are entitled to that?" Plenty! First- it (according to the dealership) was not mined and two- it is the ethical thing to do! This has messed up my credit and it was an absolute nightmare experience with a so called reputable organization Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

I have pulled the customers deal and have spoken with the General ManagerMrF [redacted] has spoken with the customers husband regarding thisThe vehicle was traded in and not a returnLooking at the buyers order as well as the signed contract there is no down payment allowed forIf the customer should have something in writing showing a down payment please have her forward it to me [redacted] @DARCARS.com- Thank you Jammie

We would like to inspect this vehicle at one of our other locationsPlease let me know when and where the customer would like to goThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that a temporary car for one week as a resolution is satisfactory to me I called the Business today and was told that work will not be completed in the time they estimatedIt has been prolonged another week The Rep Jennifer O [redacted] told me that it was pushed back with holiday and therefore it won't be ready until "maybe" the end of next week.This is NOT satisfactoryI was This is the reason for my complain initially as the Company keeps procrastinating and pushing back the delivery date This should now be considered top priority and I want the work to be completed by the end of this week as initially discussed with the satisfactory resolution Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:It was my understanding that "General Manager contact the customer to discuss some goodwill offers" or "Trevor W [redacted] will be reaching out to the customer right away." and he has not contacted me yet I have not had any conversation regarding this complaint with Alex and he has not offered any goodwill offers After Lexus response, I contacted Alex and he has no idea about this Revdex.com complaintPlease feel free toconfirm my response with your General Manager and Alex Regards, [redacted] ***

HelloWe have already spoken with this customer and apologizedWe have also cut a check and are currently waiting for signaturesThis should be ready by MondayCustomer is aware and we will follow upThank youJammie

I have a Chrysler 200S

Good afternoonI did mail the letter as requested to the address provided in the emailI just sent the same letter to the customers email address to make sure it is not lost againThank you

Good afternoon, the price advertised included all rebates and incentives offered on that particular vehicleSome customers do not qualify for all of the discountsThere is a disclaimer on all of our advertisements stating thisIf the customer would like to scan me a copy of what he is referring too I can take a lookThank you - Jammie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have in writing email communication which shows a representative of Lexus acknowledging that there was nothing I could have done to prevent what happenedThat statement validates my point that theincident did not occurring due to my neglect and I've done everything I could to maintain my car therefore, what happened is not my fault and I should not be liable for the damage/repairI was guaranteed a service as well as a product that would last, provided I apply the appropriate maintenance, and I trusted in the brand and reputation of Lexus to provide me with that reliabilityMy maintenance records can validate my care for my vehicle and show that I held up my end of the bargain with respect to having a long lasting and reliable productMy car lasted approximately years with approximately 85, miles; by anyone's definition that is not long-lasting or reliable So for it to be acknowledged, by a representative of the brand, that I was not at fault (email attached), Lexus should be liable for the repairs and if they feel they are not then it should be thoroughly explained why, in regards to their vehicle, "sometimes things happen that can't be explained" which was so eloquently stated by one of their representative (as cited and the original complaint) when responding to my request for information on what caused the problem Regards, [redacted]