Darcars Automotive Group

Good morningIf the customer can forward me either a copy of this case with his signature or a letter with all of the information with his signature, I can process this right awayI am sorry for the delayThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The test drive of mile along with the salesman in the car did not reveal the problems with the car. The Service Department attempted to fix both the problems and neither are fixed. The noise was described to the salesman, sales manager and service clerk as being in the brake line or tires. They knew when they advised me to come into the service department. Did they really expect to pay for repairs to the brakes within days of purchase of a vehicle regardless of the 30-day warranty?At this point, I will fix the problems but never recommend or visit that dealership againThey are a shoddy, unreliable operation as far as I am concerned. They took advantage of a 62-year woman. Bless them.I believe also that they do their own Maryland inspections but am not sure. Another issue I found was that there are two different sized tires on the car. This is another thing that most people would not notice.You may close this complaint. I will not seek any resolution from Darcars. Thank you for your assistance.
Regards,
*** ***

Unfortunately, this is our only course of actionWe will to wait for our insurance companies to work this outThank you

Good afternoon, I have reviewed the customers concerns and discussed this with our General ManagerI do apologize that we are not able to take 25% off the MSRP on that model of JeepWe could possibly take that much off of a basic *** but not the ***. I am very sorry
for any confusion or inconvenience this has causedThank you

From: ***
***Date: Fri, Dec 4, at 4:PMSubject: Re: FWD:To: "***@myRevdex.com.org" Good Afternoon *** ***,I was just contacted by Jammie of Darcars and they are offering to pay off the *** loan and refund me the $2,that I put down this summerI don't have an issue with that, except for the fact that the manager refuses to issue a full or partial refund of the expenses I've had to incur since they took back the car on October 20th. Since 10/20/15, I've been paying a car note and insurance for a car that they took possession ofIn addition to this, I've had to rent vehicles from *** on multiple occasions, not to mention my list of *** expenses. They could have canceled out the loan and refunded me my $2,back in October, when they realized the car was a death-trap. Can the Revdex.com please assist? Best Regards,*** ***

We have tried to assist this customerShe has sent threating texts to our employeesWe are no longer speaking to this customerWe will refund the customer - this is what she paid and signed for the aftermarket parts to be installedIf the customer chooses to accept please let me
know as our lawyer will be in contact with herThank you - Jammie

Good afternoon *** ***As of today Saturday 12/09/@ 4:30pm the client has returned the Honda *** she had taken delivery of and is back in possession of her *** *** she owned prior to their purchase that was financed by clients Credit Union and the clients entire transaction has
been rescinded/cancelled. Sincerely,Rick P***Customer Service Representative

Good afternoon,As of this morning, we have reimbursed the customer the full to her credit cardWe are very sorry for all of the trips to our dealershipThank you,Jammie D***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:i went in for an oil change My car was running fine I didn't want anything else done They took advantage of me. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have contacted the customer and have made arrangements to provide a loaner until the work is completeWe also explained the delaysWe are anticipating the vehicle to be complete by the end of next weekThank you

From: Richard P*** Date: Tue, Sep 13, at 2:PMSubject: RE: Good afternoon ***, I wanted to give you an update on Complaint#*** *** ***Darcars Honda has cancelled her pre-paid maintenence plan, Honda Care (extended warranty), and GAP and
proceeds have been forwarded to her lenderDarcars Honda is also refunding *** *** $for *** that she hasn't had installed as of 09/13/*** stopped by today and she and I have resolved any issues or concerns that she has and promised her I would give her a call as soon as I have the check in my hand.Thank you,Rick P***Sales ManagerDarcars Honda###-###-####- Office###-###-####- Cellrp***@darcars.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I took a battery there to replace the that one that battery was less then one year oldThe problem what drained the battery and that can happen againThat was not found out I bought it from AutoZone and they had to replace it freeI appreciate the offer but wasn't told this in timeI now have paid and picked up the jeepThey should refund me some of the money that I paid for when I had the diagnostic testI do appreciate the offer but can't use that offer nowThey should offer me a refund from the original diagnostics or offer me a guaranteed statement that if it stops running again I will not have to pay for another diagnostic testIf it had been done throughtly the frist time maybe this problem may not have happenedThe Air bag and seat belt light still stays on, I was told by Steve Fthe manager that for them to trace that would cost me more money for diagnostics feesWhich I thought was included in the frist researchWhy wasn't it included in their research I wonderThey said they would pay for the towing charge but that did not happen it was paid for by my insurance companyThat they don’t have to pay me because I pay for emergency road side servicesFor future references, they should be more proactive with their customer services and make sure people are getting quality servicesI will not take my car there any more instead I will take it to the Darcars dealer ship in Marlow HeightsNew Carrollton has horrible services for the repair shop and no one seem to care about the customers they are more concerned about their commission they can make.
Regards,
*** ***

I have spoken with *** ***Our technician made the determination that the fuel is contaminated based on the vehicle's symptoms, diagnostic data, and his experience working with fuel on a daily basisWe still have the fuel sample from his *** available as he requestedAfter we drained
the contaminated fuel from the tank, then added fresh fuel, the engine started and ran for about an hour in the tech's bayAfter that hour, Mike G*** went for a road test with the tech to see if it still had any performance issues. They noticed right away that it lacked power still, so they only drove it around the block, about - miles When they came back, after the car idled in the shop for a few minutes, it began to run very rough and stalled back outWe were able to restart it again a couple of times, but only after an extended cranking time, then it did not run very smoothI have spoken with this customer as well as Mike G***We explained to the customer what we found and recommendedWe contacted the warranty company as the customer requested and explained exactly thisI suggested that the customer take his vehicle to another authorized location, as he was not comfortable with us and our findingsThank youJammie D***

Here are the documents requested to process my complaint

Dawn S*** our Guest Relations Manager has made contact with the customerAt this time she is satisfiedDawn answered some questions and we have ordered her roof racksWe will also be reimbursing her Please let me know if our guest still has concernsThank youJammie D***

Good morning, I spoke with Aaron D*** our Service DirectorHe has already spoken with the customer and explained the reason for the code that was pulled after the oil changeThe code was what we call a "soft code"Jeep has actually put out a "TSB" on this codeIf a dealer receives that
code then we are told to perform an updateThe update restarts the computer of the car and any other "hard codes" that are stored will present itselfLike in this caseOnce we updated, the computer told us he actually needed a Multi Displacment SolenoidThis Solenoid has nothing to do with the oil changeCustomer has authorized us to do the repairs that are neededAny other questions please let me know Thank you, Jammie D***

*** *** has been working with our General Manager, Nisar L***At this time he feels she is okay with the way things are proceedingIf the customer has any further concerns please let me know.Thank you for all of your help!!MsJammie D***Customer Relations DirectorDARCARS Automotive Group

I have pulled the warranty informationWe did call and ask for the full repair to be coveredThe customers warranty will only pay a certain amount towards the repairIn this case, the warranty would only pay hours of laborThe total labor time needed was The customer also had to pay
for some parts that his warranty would not cover as well as the deductible that is required by the warranty companyIf the customer has anything in writing from his warranty company that states they would have covered any of the items the customer had to pay for I would be happy to review and see what else I can doThank you