Darcars Automotive Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have repeatedly provided these documents to both service department and the dealership finance departmentThey didn't offer me any solution to the problemI was promised a call from dealership manager regarding my refund or replacement request on 01/20/They didn't call at all afterwardsUnless they can offer me a all refund or a replacement without charge, I will not accept any vague offering to try to get my claim close from your siteThey have our record on handIf they are willing to work with me directly, they should have called by now Regards, [redacted] ***

I would need proof that her card was charged twiceI can not see any transactions first hand as I do not work with [redacted] [redacted] is saying they only charged the card once not twiceIf the customer would like me to help her she would need to provide my last request - a bank statement showing two chargesOnce I have that proof I can contact [redacted] againThank you - Jammie

Good morning,DARCARS will not be refunding the customer based on my last responseThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:They sold me a car with the illusion that it had not sustained major infrastructural damageThey claim they were not aware of this damageI can’t believe that, especially since [redacted] spotted it instantlyThey also claim that their effort to resolve the issue was to offer me to trade the car in as if I was offering a tradeWhile I admit this is factual, how is this any different than selling me a new car? And I wonder what kind of trade in value I would have gotten once they realized the damage sustained by the previous ownerSo I tecect this response, not because it is false, but because it is a pathetic example of customer serviceOnce of the saddest most pathetic examples I’ve ever seen in factThis has been an expensive lesson that has turned me away from [redacted] , used cars, and anything involving the Darcars name Regards, [redacted]

I am very sorry but we are unable to discount that model 25%I have called all of my dealerships and none of them have made that type of discount as of yetIf the customer can obtain something in writing from another non DARCARS franchise I would be willing to share that with our Director to see if we can do some sort of price matchThank you

I have reviewed the customers concernsThe items recommended by our mechanic are simply maintenance itemsThese items are recommended by the manufacture as well [redacted] was a long time employee with usOur General Manager has tried to reach out to him as wellThe customer stopped payment on this billIf the customer would like to discuss further I would encourage her to contact Jorge G [redacted] Thank you- Jammie D***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Darcars did not actually respond to my complaint, which stated that they refused to send me an invoice or my car registration The attachment sent to Revdex.com and earlier to me is not an invoice - there is no total owed or any information on where to send it A customer service representative from Darcars called me and said that the money is actually owed to the Maryland MVA, which is noted nowhere on the document they sendThe company is highly unprofessional and I would not recommend them However, I am dropping my complaint because I obtained another copy of my car registration Thank you for your assistance Regards, [redacted]

Good afternoon, We charged the customer at the time of purchase for her tag workSince her first registration was an A class and the vehicle that she purchased moved her into a M class, MVA made her repurchase her tagsTotal needed to register for tag work is The customer will see on her buyers order the total we collected was See attached for the official MVA receiptOn the right side you will see "Fees" under that you will see how the charges were broken downThe total State fees will be at the bottom of that column, equaling Thank you

Good afternoonI have reviewed the customers concern with our General Manager and Finance Manager**and [redacted] *** were looking at two different vehicles with a difference of 10,We processed paperwork three separate times per the customers requestIn the end the guests gave their final decision to move forward on a new [redacted] ***They reviewed all documents and numbers then signedWe honored the agreement that was agreed upon at the time of purchaseWe are declining any refundThank youJammie

I received the refund Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: See attachment or check attachment tab Regards, [redacted]

Good afternoonI understand that we were able to find that the radio was causing the draining of the batteryThis repair as well as alternate transportation is being coveredPlease let me know if this is not the caseThank you

I pulled the customers records and we did promise to absorb the cost of the rentalI spoke to [redacted] from [redacted] who explained to me that there was no other charges to the customer except the extra insurance that the customer requestedDARCARS does not cover any insurance as policy*** stated that he could not see any other charge that the customer is referring toIf the customer can provide me a copy of her bank statement - black out all info except date and charge from [redacted] - I can look into this furtherI am very sorry to hear that we could not perform all services requested in one tripThank you - Jammie

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good afternoon,I have reviewed the customers concernIt looks like there was a part issue while we had her carThe car came in on the 16thOur parts department did not order the parts until the 18thThe parts would not be sent to us from the manufacture until the 24thWe delayed in ordering the parts for two daysThat is why we paid for a rental vehicle for two days because of the delayI feel that we did make up for the delay.Thank you,

At this point we are unable to assist with the customers requestWe have guidelines that we have to follow to diagnose the vehicleThe guidelines are required and enforced by Chrysler CorporationI would suggest that the customer contacts Chrysler Corporate at the number I provided previouslyThank you

Good afternoonI have reviewed the customers concernI will be issuing a refund in the amount of This refund is for the second protection plan she purchased from usI am very sorry that it took this long to resolveThank you - Jammie D***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was out of townCould not attend any callsPlease provide me Kim's number Based on my last conversation with [redacted] (i am not 100% sure what his name was) from [redacted] s, [redacted] s will only honor years warranty not the Toyota Platinum years warranty I bought for $2000.Also I am going to replace the unit for the fourth time since it stopped working in summer again Regards, [redacted]

From: *** [redacted] < [redacted] @***.com>Date: Fri, Dec 4, at 4:PMSubject: Re: FWD:To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Good Afternoon [redacted] ,I was just contacted by Jammie of Darcars and they are offering to pay off the [redacted] loan and refund me the $2,that I put down this summerI don't have an issue with that, except for the fact that the manager refuses to issue a full or partial refund of the expenses I've had to incur since they took back the car on October 20thSince 10/20/15, I've been paying a car note and insurance for a car that they took possession ofIn addition to this, I've had to rent vehicles from [redacted] on multiple occasions, not to mention my list of [redacted] expensesThey could have canceled out the loan and refunded me my $2,back in October, when they realized the car was a death-trapCan the Revdex.com please assist? Best Regards, [redacted]

By signing the "Special Delivery Agreement" the customer agreed to be deducted any expense from the deposit if the car was not fundedAs the customer stated she drove the car for months with out making any car paymentsThe agreed monthly payment was x months =We also had to re-inspect the vehicle to sell itThe cost of the Maryland State Inspection was (needed a tire which is included in the 303.93)The vehicle had been driven by the customer for milesBy law we have the right to charge $per mile which would equal Total money that could be charged is We only took a deposit of We will not be refunding the down payment