Darcars Automotive Group

Trevor has agreed - as goodwill only- to provide a longer term Pre-paid Maintenance AgreementThe agreement was sent out last week for the guest to sign and send back to usAny other questions or concerns please let us knowThank you - Jammie

My office has been involved with this customers concernThe vehicle was in our possession while we were servicing her vehicleHer vehicle was involved in an incident while with usWe did provide the customer a rental for the day so she wouldn't be strandedShe was instructed to contact her
insurance companyCurrently we are working with her insurance companyDARCARS will continue to cooperate with the insurance companiesThank you -Jammie

To whom this may concern,I would like to inform you that I have spoken with the manager of the dealership and the issue has been resolvedAlthough, I am still very disappointed in the customer service I had received prior to speaking with the owner of the dealership, they have delivered my plates
to me and there is no longer any issue.*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Revdex.com of Metro Washington DCDate: Wed, Jul 29, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded
message ----------From: *** *** Date: Tue, Jul 28, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Thank you so much for your help

We are sorry the customer can not accept our apology.

We did provide the customer with alternate transportation while trying to assist her with a purchase of another "like" vehicle. In the end the customer found another vehicle elsewhere. Thank you.

This 4 Runner came in initially for a Check engine light and tire pressure light that was on. When the tech inspected the vehicle, the tech found that air was leaking out of the left rear tire pressure sensor. Tech found the front two tires without any leaks, but the two rear tires had air leaking...

out from the sensors. Tech recommended to replace the left and right rear sensors since they were causing the air leak. Customer opted to only replace the left rear tire pressure sensor at this time. Customer returned a month later and had the right rear sensor installed. Thank you - Jammie

Good morning, I've notified my Service Manager and will get back with you with a resoulution ASAP. Thank you

Good afternoon, I spoke with Aaron our service manager. He informed me that we did provide alt transportation during the time of repairs. In the end the customer traded out of this vehicle and is the new owner of a 2015 [redacted]. If the customer is having any further concerns please let me...

know. Thank you, Jammie D[redacted]

We are truly sorry for this. I have confirmed that the other part could have been claimed under the recall as well. We are issuing you a full refund for this repair. I am very sorry for any inconvenience this has caused. Please confirm the address the check should be sent to. Thank you again.

I do apologize for the back and forth. At this time we will not be offering any assistance. Thank you.

I understand the customer did return on the 18th of January and signed the necessary paperwork to complete her tag/title work. If there is any other question or concern that I can assist with please let me know. Thank you - Jammie

Complaint: [redacted]See attached.
Regards,
[redacted]
BUSINESS RESPONSE:Date Sent: 11/27/2015 12:59:41 PMGood afternoon. We do honor our VA state inspection. We can not guarantee another states regulations. I would be happy to review the repair order to see if any of the recommendations should have been taken care of with our VA state inspection. Please send me the ticket to review. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 14.0px; font: 15.0px Times; color: #000000; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} Below is my short rebuttal to the dealer’s response, to wit, the dealer honored the lease contract that we (my wife and me) signed, therefore, there would be no refund.   I would say that it is clearly a form of unconscionability.  The finance manager in the dealer induced us to sign the lease contract with a electronic pen on the electronic pad numerous times without reading it on a small computer monitor by implying us that it was a routine form.  On her desk, there is only one small computer monitor connected with an electronic sign pad and pen.  Often time, she face the monitor toward us briefly every time she asked us to sign on the pad.  This gives us little opportunity to read the 9 pages of the form contract full of fine prints in the monitor screen because it was not realistic about exercising my right to read the form contract.   At such a late evening, we did not have time to read the whole 9 pages of contract and get an explanation of the terms we don't understand.  Even if we did take the time, with whom would we negotiate? I know that the finance manager almost certainly doesn't have the authority to change the contract itself.  Specifically, the lease contract does nether specify the provision of a voiding option, nor the finance manager informed of it before signing the lease contract.  Therefore, the dealer’s denying our request for voiding the lease contract 13 hours after signing the contract was a unconscionable contract.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:They sold me a car with the illusion that it had not sustained major infrastructural damage. They claim they were not aware of this damage. I can’t believe that, especially since [redacted] spotted it instantly. They also claim that their effort to resolve the issue was to offer me to trade the car in as if I was offering a trade. While I admit this is factual, how is this any different than selling me a new car? And I wonder what kind of trade in value I would have gotten once they realized the damage sustained by the previous owner. So I tecect this response, not because it is false, but because it is a pathetic example of customer service. Once of the saddest most pathetic examples I’ve ever seen in fact. This has been an expensive lesson that has turned me away from [redacted], used cars, and anything involving the Darcars name. 
Regards,
[redacted]

Please send me any receipts that you have from an "authorized dealership". I will review them and see what we can do from there. Thank you.

I have reviewed this concern with our General Manager as well as our attorneys. We sold this vehicle as is with the as is warranty. After the customer came back to us we did offer to give trade value if he traded the car into us. The customer declined. Any other questions please let me know. Thank...

you - Jammie

At this point we are unable to assist with the customers request. We have guidelines that we have to follow to diagnose the vehicle. The guidelines are required and enforced by Chrysler Corporation. I would suggest that the customer contacts Chrysler Corporate at the number I provided previously. Thank you.