Darcars Automotive Group

Good afternoon. We have processed the cancellations. I am very sorry for the delay with this. I have spoken with all parties involved. The customer should see the credit within two weeks. Please provide my email address if the customer would like to contact me directly. Thank you- Jammie D***.

HelloI have been trying to attach the documents related to the incident hereBut somehow after attaching the website is not accepting themIs there a place which I can electronically send these other than this way?

I have checked to see what I could findWe have only looked at this car once for the Maryland state inspection and that was May of We have no record of any body repairWe saw the same [redacted] at the time of purchaseI am not sure why it was not reported earlier

The customer came and looked at the vehicle while it was in our body shopAt that time we explained the work that we had to doThe customer came back a week later and purchased this vehicleWe do warranty our work so if the customer would like to return so that we can at the concerns she mentions please let me knowThank you - Jammie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:On the 1st of December at approximately 6:pm, I was contacted by Joyce from ford who told me my car had a bad electronic throttle bodyShe also informed me that she would be contacting my warranty company that night to give them the estimate for my carI researched the part and found that it was a defective part in cars that were built from to I then found the Customer Satisfaction Program and address this issue with MrG [redacted] in an email on Tuesday nightI received correspondence from him on Wednesday morning that he would research the issueOn Wednesday afternoon around 4:pm, I was contacted by MrG [redacted] who then changes the diagnostic code of my car to a different code and claimed it was bad gasHe then said the car needed $1,dollars’ worth of work.The original code was included in my invoiceIt was ***: Definition of Diagnostic Trouble Code ***Category:PowertrainDefinition:MAP - Turbocharger/Supercharger Inlet Pressure CorrelationNote: This definition of [redacted] is applied to all manufacturersThis is a powertrain code and issue which is consistence with the problem my car experienced to include why you still could not get it to accelerate.The code was later changed to the following codeThe code is ***:Definition of Diagnostic Trouble Code ***Category:PowertrainDefinition:Fuel Rail/System Pressure - Too LowNote: This definition of [redacted] is applied to all manufacturersI then asked MrG [redacted] on Wednesday to provide me a detailed estimate of all repair costMrG [redacted] refused to complyNot only would he not give me an estimate but he also could not provide any test that could prove the gas was badBasing it on just looking at it is not actual fact but rather an opinionI asked for the written estimate on every day from the 2nd of Dec to the 7th of Dec but Ford Service Department refused to provide me with itAs of today, I never received the requested detail estimate from FordHowever, this is standard practice with any repair that you provide the customer with a detail repair estimate upon requestWhat I did receive was an invoice when I picked up my car on the 8th of Dec with a general recommendation for $1,dollars repair but it did not have a breakdown of individual cost of parts and laborIn addition, the parts he wanted to remove and clean or replace were not damaged so it was unnecessary and would inflate the cost of the repairsHe provided not proof they were damage and also the invoice stated that this would not even fix the car back to running condition.As far as my warranty being denied, it was denied because, MrG [redacted] lied to the warranty claims intake person by omitting information and also by changing the diagnostic result that he reportedIn his report to me and stated on the invoice, he told me the fuel rail system pressure was too lowMy warranty would cover the replacement of this part of the fuel systemHowever, he told the warranty claim representative the fuel pressure was good and only addressed the issue of it being bad gasThus he made them believe it was mechanical failure due to the bad gas onlyHe also omitted the fact that the first test revealed a Turbocharger/Supercharger Inlet Pressure Correlation problemAn issue that is also covered by my warrantyMrG [redacted] never submitted any actual documents to the warrant company so the claim was not process due to lack of documentation.When I got me car back, it had the exact same amount of gas it had when it went into the shopIt was not at a full tank when it went in so it is almost impossible to put back in the exact amount you took out!!! To include the amount of miles on the trip odometer to be the exact same miles as before you claimed to have driven it two miles.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , even though I am accepting this resolution I am still leery of the business upholding there end of the agreementIf I can take the truck to a dealership of my choosing I fell the truck will be inspected and repaired properly I accept this resolution and hope it is satisfactory to me Regards, [redacted]

Good afternoonI have reviewed the customers concernsI am very sorry to hear that we did not communicate better then the customer describedI pulled our filesThe car was towed in for a no start concernWe assigned our shop foreman to diagnoseHe did find several issues with the vehicleThe customer did authorize the repairsUnfortunately, it did take some time to repair completelyWe will not discount 40%I will offer a 10% discount as goodwillPlease let me know if the customer acceptsThank you - Jammie

Good afternoon, I am having the hard copy pulled and would like to review thisI believe that I have met this customer before and I feel we have pretty good communicationI am willing to offer a discount absolutelyI will reach out to the customer tomorrow if this is okayThank you - Jammie D***

Hi we will need the vin number to look into this case furtherThank youJammie D***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I would be happy to look into thisPlease have the customer send the documentation that she stated she had so I can proceedThank you - Jammie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The darcars representative responding to my complaint hasn't made any reasonable attempt of reconciliation Please forward my complaint to darcars corporate office Thanks Regards, [redacted] ***

I have reviewed the customers concern. I spoke with the General Manager and found out what happened. The truck was priced online by error and this was explained to the customer. We also explained the purpose of our disclaimer. We try our best to post accurate information. Unfortunately, from time to... time there are errors. I have attached the disclaimer that we have on all of our sites. We are truly sorry for the confusion. Thank you - Jammie D***

Good afternoon,I have reviewed your recordsI do see that you purchased a new not pre-owned ChryslerLast we saw this car for a check engine light was 8/8/with miles on itAt that time we did not see a light onWe did scan the computer and no codes were storedChrysler provides a manufacture warranty for cases like thisI do understand that it is frustrating having to return for the same concern so early in the purchaseAt this time we would need to duplicate the problem in order for us to proceedIf you do not want to bring it back to this location your warranty is valid at any Chrysler dealershipIf you would like to speak to Chrysler directly their telephone number is ###-###-####Thank you,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good afternoon,Any concerns with the work that was done over a year ago should have been brought to our attention before the supplemental work was doneWe would have inspected it and honored the warranty if further repairs were neededWe will not be reimbursing for the repairs made at another dealershipRegards,

I am very sorry to hear this customers experienceDARCARS can not speak on behalf of Chrysler Corporate regarding buy backsThe customer would have to contact Chrysler Corporate again and follow their processDARCARS can inspect the vehicle if the customer wishesPlease let me know if the customer would like to come inThank you - Jammie

Good afternoonI am so sorry for the delay with this refundI did pull your records and you are due a total of was the difference in payoff and the is the difference for the tag and title workThe check is being cut today and we will just need two signaturesThe check should be ready by the end of the weekWould the customer like it mailed or would rather pick it up? Thank youJammie D [redacted]

We have attempted to contact the customer a few timesWe just heard back from himHe is out of town at this timeWhen he returns he will bring the vehicle in for us to look atThis is the first we are hearing about any engine concernsThank you - Jammie D***