Darcars Automotive Group

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 Complaint: [redacted]
I am rejecting this response because: ??The broken seat track issue was first brought to my attention by a Darcar employee when I had the car’s radio repaired in the dealership’s autoshop. The radio defect was made apparent the first week I purchased the car (existing prior to purchase), so Darcars told me they would fix it. I immediately scheduled the repair at the dealership but had to wait until the beginning of August for the parts to arrive and then for availability during weekend hours. Once I brought the car in to the service department in August, the Darcar employee informed me that he noticed by sitting in the driver’s seat that the seat track was also broken and would need repair. He told me this defect is something that would have manifested itself over a long period of time, not something that was done by me after the purchase of the car. He expressed concern that no one would notice the defect during inspection prior to selling me the car. After speaking with him several times over the coming weeks about the dealership fixing the car for me, he couldn’t get the authorization to make the repairs. He then recommended I contact the sales department who sold me the car to discuss handling the repair. Over the next several weeks I attempted, unsuccessfully, to speak with the Used Cars manager concerning this issue. I called multiple times during different hours of the day, leaving detailed messages with several Darcars employees who didn’t have the authorization to help me, and realizing that the manager was never going to return my calls. These attempts to speak with someone concerning the seat track repairs ran well past the 30 days you mention on pre-owned vehicle warranty. The fact that there is no written record of any seat concern is surprising, given that I have kept an account of all Darcars employees I spoke to about this issue over several months. As you can see, I pursued resolution to this matter and received no satisfaction. I simply want the car to be in the good and safe condition I assumed it was in at the date of purchase.
Regards,
[redacted]

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response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once I receive the check.Since I last filed my complaint, I received in the mail from DARCARS check number [redacted] for the amount $180.75. This is short of the full amount claimed of $224.5. I have attached two pictures showing that the amount the bureau of motor vehicles charged totaled $2251. it also shows DARCARS' check #[redacted] to BMV for the amount of $2026.5. it also shows my check #[redacted] for the amount $224.5. now that I received from DARCARS check #[redacted] for the amount $180.75, the disputed amount now changed from $224.5 to $43.75. I expect DARCARS to mail me a check for the amount $43.75 and to confirm that it was mailed for me to know when to expect it.
Regards,
[redacted]

Good afternoon. I had the deal pulled and the customer did sign a credit application. There was no ill intentions. We have submitted a letter to the credit agency to remove the inquiries. This will take a few days to process. If the customer should have any further concerns please let us know. Thank...

you - Jammie

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon. We do honor our VA state inspection. We can not guarantee another states regulations. I would be happy to review the repair order to see if any of the recommendations should have been taken care of with our VA state inspection. Please send me the ticket to review. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I prefer the check is mailed to [redacted] Wilmington, NC [redacted]. Thank you.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
There are two Toyota dealerships in my immediate vicinity. Both are owned by Darcars. The vehicle in question was purchased at Darcars of Silver Spring. I was informed by Toyota Corporation that repairs would be completed at Darcars of Silver Spring.  Furthermore, the service representatives at the Silver Spring Darcars location confirmed that technicians have in fact begun similar repairs on 2007-2009 [redacted]s. The oil consumption test which was ordered by, and completed by Silver Spring Darcars Service Center technicians confirmed that my vehicle is eligible for warranty repairs covered by Toyota Corporation. There is no legitimate basis for which I have been denied service. Considering the fact that I purchased the vehicle from Darcars, and the warranty repair service was initiated at Darcars in January, to suggest that I find another dealership is not an acceptable response.
Regards,
[redacted]

From: Richard P[redacted]<[redacted]@darcars.com>Date: Thu, Aug 18, 2016 at 1:09 PMSubject: Resolution Good afternoon [redacted], I have been deligently working on the open complaints and wanted to follow-up with you that I have spoken to [redacted] and have answered ALL of her...

concerns and complaints that she had with the "Billing or Collection Issues". I also went over her extended warranty that she has on her new Accord and I asked that when she comes in to service for her next appointment to please come up and see me so she has a contact from this day forward.Thank you,Rick P[redacted]Sales ManagerDarcars [redacted]###-###-####- Office###-###-####- Cell[redacted]@darcars.com

I have personally handled the tag issue. I have asked the customer to send me a copy of the ticket. I will be looking into the reason for the delay. The customer has my direct cell phone and email address -  we have been communicating. Thank you Jammie D[redacted]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, May 19, 2015 at 9:53 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Judy D[redacted] <[redacted]@darcars.com>Date: Mon, May 18, 2015 at 3:04 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[email protected]" <[email protected]>Thank you for the copy of the receipt. A refund will be issued to the consumer's credit card. If the consumer prefers a check to be sent, please email me the address the check should be sent. This credit will be issued today.Thank you!Judy D[redacted]DARCARS###-###-####

We found that the gas cap was not secured at the time of check out. We did not charge the customer for diagnostic. We would not recommend any repair with out seeing a failed part. We are very sorry that the customer had to go elsewhere.

I am very sorry but we are unable to discount that model 25%. I have called all of my dealerships and none of them have made that type of discount as of yet. If the customer can obtain something in writing from another non DARCARS franchise I would be willing to share that with our Director to see if we can do some sort of price match. Thank you.

Good afternoon, the customer came back in. She met with Katie our Service Manager and all was taken care of. Customer is very happy with DARCARS at this time. Thank you Jammie

Good afternoon. After reviewing the customers concerns regarding the credit inquiries, I did find that the customer signed our credit application. This gives us permission to shop finance companies to find her the best rate and terms. DARCARS is very sorry to hear that her first vehicle had...

mechanical issues so soon after her purchase. DARCARS works with the customer and the manufacturer in cases like this to make sure we are doing everything we can to ease the situation. We did offer to trade the customer out of the first vehicle per her request. Thank you.

Good afternoon,I spoke with our General Manager. The customer came in to purchase another vehicle because her previous car was considered a total loss. Her insurance company was to pay off a portion and the customer would have to file a claim with her Gap to pay off the remainder of what was owed on...

the previous car before the finance company would fund her new purchase. She was approved just needed to settle the money owed on totaled car. Customer did not file a claim with Gap. Our finance representive ended up walking her through that. This took a month in a half just to settle this part. After all claims were put through customer still had a balance of 1200.00 with her previous finance company. Customer could not come up with the rest and we could not get financing with out this. Customer drove our vehicle for three months making no car payments. Customer put mileage on the car as well as we have to pay for it to be re-inspected. Since the customer did not finalize the funding process we are not going to  refund the customer her down payment.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:A  valid response cannot be done within 10 days.  I received a voice mail from Steve F[redacted] on 3/8/16 saying my part was in.  I need more time.  I have never spoken to anyone with authority at Darcars.  Only 2 kids in the Service department.  Hawa M[redacted] a service clerk, and Aaron D[redacted] a service manager.  There are parts missing from my auto as stated in my complaint,  the engine is idled way too high, along with missing lug nuts and damaged studs, and other parts under the hood are missing.  The ABS light is still on, the door locks and door chime is still inoperable.  I paid for all these things and still have not received them.  Been made to wait months for parts I was forced to pay for in advance for labor that was never performed.   I need to have this complaint remain open until I have been completely satisfied.
Regards,
[redacted]

Hello, I have attached the estimate and invoice for the work originally performed by Darcars in August of 2014. I have also attached the invoice and invoice receipt for the repair performed by [redacted] in July of 2015. It is my understanding that Darcars warranties their work for 12k or 12 months. I made several attempts to get my vehicle fixed via warranty work through Darcars but was unsuccessful. This is why I went to [redacted] and had the truck repaired. Darcars should be held responsible because their work was dishonest to begin with. The technician used glue to repair a part on the door lock that he/she broke and you can understand this from the [redacted] invoice.  Thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Yes I finally I got my refund back after about 2 months

We would like to repair the concern. Our first step would be repair only. If the customer is not happy with the repair or the repair can not be completed satisfactory then we would replace. This is our offer at this time.