Darcars Automotive Group

We are very sorry to hear this. I have authorized a check request for the amount of 95.00. This will take about 10 days for completion. This will be mailed to the address we have on file. We have used this unfortunate situation as a training tool for our staff. Again we are very sorry. Thank you...

Jammie D[redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: [redacted]...

[redacted]<[redacted].com>Date: Fri, Dec 4, 2015 at 4:34 PMSubject: Re: FWD:To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good Afternoon [redacted],I was just contacted by Jammie of Darcars and they are offering to pay off the [redacted] loan and refund me the $2,000 that I put down this summer. I don't have an issue with that, except for the fact that the manager refuses to issue a full or partial refund of the expenses I've had to incur since they took back the car on October 20th. Since 10/20/15, I've been paying a car note and insurance for a car that they took possession of. In addition to this, I've had to rent vehicles from [redacted] on multiple occasions, not to mention my list of [redacted] expenses. They could have canceled out the loan and refunded me my $2,000 back in October, when they realized the car was a death-trap. Can the Revdex.com please assist? Best Regards,[redacted]

Good afternoon. We have processed the cancellations. I am very sorry for the delay with this. I have spoken with all parties involved. The customer should see the credit within two weeks. Please provide my email address if the customer would like to contact me directly. Thank you- Jammie D[redacted].

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that a temporary car for one week as a  resolution is satisfactory to me.  I called the Business today and was told that work will not be completed in the time they estimated. It has been prolonged another week.  The Rep Jennifer O[redacted] told me that it was pushed back with holiday and therefore it won't be ready until "maybe" the end of next week.This is NOT satisfactory. I was This is the reason for my complain initially as the Company keeps procrastinating and pushing back the delivery date.  This should now be considered top priority and I want the work to be completed by the end of this week as initially discussed with the satisfactory resolution.
Regards,
[redacted]

Good afternoon,I have reviewed your records. I do see that you purchased a new not pre-owned Chrysler. Last we saw this car for a check engine light was 8/8/15 with 524 miles on it. At that time we did not see a light on. We did scan the computer and no codes were stored. Chrysler provides a...

manufacture warranty for cases like this. I do understand that it is frustrating having to return for the same concern so early in the purchase. At this time we would need to duplicate the problem in order for us to proceed. If you do not want to bring it back to this location your warranty is valid at any Chrysler dealership. If you would like to speak to Chrysler directly their telephone number is ###-###-####. Thank you,

I have reviewed the customers concern. I spoke with the General Manager and found out what happened. The truck was priced online by error and this was explained to the customer. We also explained the purpose of our disclaimer. We try our best to post accurate information. Unfortunately, from time to...

time there are errors. I have attached the disclaimer that we have on all of our sites. We are truly sorry for the confusion. Thank you - Jammie D[redacted]

We have attempted to contact the customer a few times. We just heard back from him. He is out of town at this time. When he returns he will bring the vehicle in for us to look at. This is the first we are hearing about any engine concerns. Thank you - Jammie D[redacted]

Good afternoon,We have escalated this to all the appropriate people. Lexus has offered some assistance.There is no other offer at this time. DARCARS has elevated it as much as we canas a dealership. Any other concerns customer will have to speak to Lexus Corpas they have been. The decision is up to Lexus as far as how much they want tooffer. If they felt that DARCARS did mishandle the repair or services theywould have not offered any assistance.

By signing the "Special Delivery Agreement" the customer agreed to be deducted any expense from the deposit if the car was not funded. As the customer stated she drove the car for 3 months with out making any car payments. The agreed monthly payment was 366.61. 366.61 x 3 months =1099.83. We also had to re-inspect the vehicle to sell it. The cost of the Maryland State Inspection was 303.93 (needed a tire which is included in the 303.93). The vehicle had been driven by the customer for 2399 miles. By law we have the right to charge $0.52 per mile which would equal 1247.48. Total money that could be charged is 2651.24. We only took a deposit of 1500.00. We will not be refunding the down payment.

If the customer should have concerns in the future please have them email me directly at [redacted]@DARCARS.com. I would be willing to assist with some sort of discount or possibly waive some diagnostic. Thank you - Jammie

I have pulled the customers deal and have spoken with the General Manager. Mr. F[redacted] has spoken with the customers husband regarding this. The vehicle was traded in and not a return. Looking at the buyers order as well as the signed contract there is no down payment allowed for. If the customer...

should have something in writing showing a down payment please have her forward it to me. [redacted]@DARCARS.com. - Thank you Jammie

From: <[redacted].com>Date: Mon, Jun...

22, 2015 at 10:27 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Cc: "[redacted]@DARCARS.com" <[redacted]@darcars.com>Thank you for all your help. I had responded to the first email but maybe it was not seen. I got a car from Darcars but I am still having issues with them because they submitted two cars to the financial company, instead of the one car I bought from them. I gave them back the first car, and they still submitted it to [redacted] financial services. I spoke with their customer service representative to have it resolved. They told me on Thursday that it was resolved. I called [redacted] financial services this morning and they said Darcars has not contacted them yet. I only have the 2011 [redacted]. I have them back the 2004 [redacted]. I have been billed for two cars. I am in contact with Darcars customer service representative Jammie. Waiting for a response from her. Case not yet complete.Sent from my [redacted]

HelloI have been trying to attach the documents related to the incident here. But somehow after attaching the website is not accepting them. Is there a place which I can electronically send these other than this way?

Good afternoon, I have reviewed the customers concerns. This vehicle was a trade in from another one of our customers. There was no mention of any accidents or damage. When we pulled the CARFAX there was not damage reported. I had our General Manager pull the CARFAX again on Friday and still...

not damage showing as reported. This vehicle did pass Maryland State Inspection. The vehicle was brought in for other concerns which was covered under warranty. As I understand it, the customer has filed for arbitration through Nissan. I am not sure of the outcome. DARCARS would be happy to work with the customer to come to a fair resolution but please keep in mind the customer has driven the car for over 7 months and has put approximately 8000 miles on it since purchase.Please let me know the customers thoughts.Thank you - Jammie D[redacted]

I apologize for the delay. [redacted] came in from Baltimore with her Mom and Dad to test drive an [redacted]. Although [redacted] did tell the sales associate she had her financing approved she did not have the check with her though and had filled out the credit application and also signed a...

commitment to do business and the buyers order to take to her credit union.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:On the 1st of December at approximately 6:00 pm, I was contacted by Joyce from ford who told me my car had a bad electronic throttle body. She also informed me that she would be contacting my warranty company that night to give them the estimate for my car. I researched the part and found that it was a defective part in cars that were built from 2009 to 2013. I then found the Customer Satisfaction Program and address this issue with Mr. G[redacted] in an email on Tuesday night. I received correspondence from him on Wednesday morning that he would research the issue. On Wednesday afternoon around 4:00 pm, I was contacted by Mr. G[redacted] who then changes the diagnostic code of my car to a different code and claimed it was bad gas. He then said the car needed $1,100 dollars’ worth of work.The original code was included in my invoice. It was [redacted]: Definition of Diagnostic Trouble Code [redacted]Category:PowertrainDefinition:MAP - Turbocharger/Supercharger Inlet Pressure CorrelationNote: This definition of [redacted] is applied to all manufacturersThis is a powertrain code and issue which is consistence with the problem my car experienced to include why you still could not get it to accelerate.The code was later changed to the following code. The code is [redacted]:Definition of Diagnostic Trouble Code [redacted]Category:PowertrainDefinition:Fuel Rail/System Pressure - Too LowNote: This definition of [redacted] is applied to all manufacturersI then asked Mr. G[redacted] on Wednesday to provide me a detailed estimate of all repair cost. Mr. G[redacted] refused to comply. Not only would he not give me an estimate but he also could not provide any test that could prove the gas was bad. Basing it on just looking at it is not actual fact but rather an opinion. I asked for the written estimate on every day from the 2nd of Dec to the 7th of Dec but Ford Service Department refused to provide me with it. As of today, I never received the requested detail estimate from Ford. However, this is standard practice with any repair that you provide the customer with a detail repair estimate upon request. What I did receive was an invoice when I picked up my car on the 8th of Dec with a general recommendation for $1,100 dollars repair but it did not have a breakdown of individual cost of parts and labor. In addition, the parts he wanted to remove and clean or replace were not damaged so it was unnecessary and would inflate the cost of the repairs. He provided not proof they were damage and also the invoice stated that this would not even fix the car back to running condition.As far as my warranty being denied, it was denied because, Mr. G[redacted] lied to the warranty claims intake person by omitting information and also by changing the diagnostic result that he reported. In his report to me and stated on the invoice, he told me the fuel rail system pressure was too low. My warranty would cover the replacement of this part of the fuel system. However, he told the warranty claim representative the fuel pressure was good and only addressed the issue of it being bad gas. Thus he made them believe it was mechanical failure due to the bad gas only. He also omitted the fact that the first test revealed a Turbocharger/Supercharger Inlet Pressure Correlation problem. An issue that is also covered by my warranty. Mr. G[redacted] never submitted any actual documents to the warrant company so the claim was not process due to lack of documentation.When I got me car back, it had the exact same amount of gas it had when it went into the shop. It was not at a full tank when it went in so it is almost impossible to put back in the exact amount you took out!!! To include the amount of miles on the trip odometer to be the exact same miles as before you claimed to have driven it two miles.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], even though I am accepting this resolution I am still leery of the business upholding there end of the agreement. If I can take the truck to a dealership of my choosing I fell the truck will be inspected and repaired properly.
I accept this resolution and hope it is satisfactory to me. 
Regards,
[redacted]

We have followed the guidelines set by [redacted] to replace the guests engine. This was a remanufactured engine provided by [redacted]. Any further concerns would need to be addressed with [redacted]. Thank you.

[redacted] has a legitimate complaint and I have spoken to her myself and have assured [redacted] she will be reimbursed for any payments she has made since trading in her vehicle. Darcars Honda would like to apologize to [redacted] for ANY inconvenience this issue has cause [redacted]. Please let me know if we...

need to assist any further. Thank You, Rick P[redacted]