Darcars Automotive Group

I pulled the customers records and we did promise to absorb the cost of the rental. I spoke to [redacted] from [redacted] who explained to me that there was no other charges to the customer except the extra insurance that the customer requested. DARCARS does not cover any insurance as policy. [redacted]...

stated that he could not see any other charge that the customer is referring to. If the customer can provide me a copy of her bank statement - black out all info except date and charge from [redacted]- I can look into this further. I am very sorry to hear that we could not perform all services requested in one trip. Thank you - Jammie

Good afternoon. I have reviewed the customers concern. I will be issuing a refund in the amount of 1285.00. This refund is for the second protection plan she purchased from us. I am very sorry that it took this long to resolve. Thank you - Jammie D[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The darcars representative responding to my complaint hasn't made any reasonable attempt of reconciliation.  Please forward my complaint to darcars corporate office.  Thanks
Regards,
[redacted]

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I have resolved this matter. My credit card company has refunded me the money needed and [redacted] Automotive has refunded me $174.00 as well. I do not need any other assistance from Darcars - I do not want to do business with them any further.   
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I brought my car to Darcars to have my car looked at due to the “Search Engine Light” being on. I scheduled an appointment with Darcars because they are the main place where I take my car to be serviced and I expected them to diagnosis and fix my car’s problem. Darcars did not perform a diagnostic measure to check and see why the “Search Engine Light” was on, which was ensured to me that would have been fixed, due to it being close to the time that the mechanic was due to be off of work. On my receipt, it clearly states an “EVAP Leak” which the mechanic was suppose to fix this problem. He then cleared my Engine Codes when there was in fact, an EVAP Leak with my car. Duan my Advisor stated that he would have my car properly diagnosed and the problem corrected. The mechanic didn’t fix the problem which is clearly stated on the receipt, but turned off my “Search Engine Light” mechanically and just wrote my car off with a “loose gas cap”, which was not the case. The company stated that they would not recommend a repair if it was not needed, but it states on my receipt an EVAP Leak which indeed needed to be repaired. I think it is terrible how Darcars treated me in this situation and I am disgusted at their shady business practices. Their mechanic cleared my car to be in good working condition, when less then 12 hours later the problem which was clearly stated on the receipt, happened again. And all they can say is that they are “Sorry that I had to go somewhere else”. I think it is sad how Darcars treated their loyal customer.  Regards,
[redacted]

This customer has informed us that he has hired an attorney. I have shared this with our attorneys and can no longer discuss this concern. Thank you.

I have spoken with Mr. [redacted]. Our Service Director has made arrangements for the vehicle to go to Trick Trucks to have the lift kit installed. The customer was satisfied with that. Please let me know if there are any questions or concerns. Thank you.

Good afternoon, we have tried to contact [redacted] regarding her deal. The finance company will finance at the same payments and length of time witih a 0% interest rate, however they are requesting 500.00 down and the husband would be on the deal. If the customer has any questions or would like to...

speak to me directly please provide my information. Thank you - Jammie D[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting...

the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the dealership has already inspected and photographed the damage, and concluded its repairable.  I disagree.  The damaged components are colored, brittle plastic.  Having been a practicing mechanical engineer for 16 years, I am familiar with plastic repair techniques - they would not provide adequate durability for this application.  If the dealership agrees to replace the damaged components, and inspect and certify the airbag as correctly repaired, I will return.  
Regards,
[redacted]

Good afternoon, We charged the customer 120.00 at the time of purchase for her tag work. Since her first registration was an A class and the vehicle that she purchased moved her into a M class, MVA made her repurchase her tags. Total needed to register for tag work is 307.00. The customer will see...

on her buyers order the total we collected was 120.00. See attached for the official MVA receipt. On the right side you will see "Fees" under that you will see how the charges were broken down. The total State fees will be at the bottom of that column, equaling 307.00. Thank you.

Good afternoon,I have reviewed the customers concern. It looks like there was a part issue while we had her car. The car came in on the 16th. Our parts department did not order the parts until the 18th. The parts would not be sent to us from the manufacture until the 24th. We delayed in...

ordering the parts for two days. That is why we paid for a rental vehicle for two days because of the delay. I feel that we did make up for the delay.Thank you,

Good afternoon. I have reviewed the customers concern with our General Manager and Finance Manager. **. and [redacted] were looking at two different vehicles with a difference of 10,000. We processed paperwork three separate times per the customers request. In the end the guests gave their final...

decision to move forward on a new [redacted]. They reviewed all documents and numbers then signed. We honored the agreement that was agreed upon at the time of purchase. We are declining any refund. Thank you. Jammie

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon,Any concerns with the work that was done over a year ago should have been brought to our attention before the supplemental work was done. We would have inspected it and honored the warranty if further repairs were needed. We will not be reimbursing for the repairs made at...

another dealership. Regards,

We feel we did everything possible to assist the customer. We are sorry that we couldn't make another deal. Thank you.

The service director spoke with the customer before she picked up. As of now we believe the customer is okay with explanation. Thank you.

I am very sorry to hear this. May I ask which dealership would not honor this agreement? Thank you - Jammie

Good afternoon,I have reviewed our records. Looks like the first visit to our dealership was 1/5/15 with 86,988 miles on it. The customers concern was a check engine light was on. He had shared with us that he had just changed his spark plugs and coils. We found that # 3 cylinder head and head...

gasket on the right needed to be replaced. We had that covered under warranty. No charge to the customer. The second time we saw this car was 4/28/15 with 91,344 miles on it. The customer drove 4,356 miles after first repair. On this visit iit was also #3. We had this covered under warranty as well. I do not see any return comments since the last repair. If the customer is still having the concern please let me know and we can take a look at it. Thank you.

Good afternoon. I would be happy to provide a refund to the customer. Please have the customer scan me a copy of the receipt as proof of payment and I will expedite the request. Thank you! Jammie D[redacted]