Darcars Automotive Group

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am very sorry to hear about this. I would like to look into his concerns more. I need to know what is still not working properly and then we can get the customer in for us to inspect. We can go from there once we have looked into this part first. Thank you.

Good afternoon. I do apologize for the delay. The refund has been processed on our end. Customer should have this as of now. Please let me know if there are any further concerns. Thank you.

Justin R[redacted] met with this customer last week. The customer left satisfied. If the customer still has concerns please let me know. Thank you.

I personally called the customer and his extended warranty. The customer understands that his labor was maxed out at 15.9. Customer is comfortable with this explanation. He was just looking to clarify. We are currently trying to work out the aftermarket remote start concern. Possible some goodwill from DARCARS. I am waiting to hear from our Service Director. thank you.

I received the refund. 
Regards,
[redacted]

We would like to inspect this vehicle at one of our other locations. Please let me know when and where the customer would like to go. Thank you

Good afternoon, the price advertised included all rebates and incentives offered on that particular vehicle. Some customers do not qualify for all of the discounts. There is a disclaimer on all of our advertisements stating this. If the customer would like to scan me a copy of what he is referring...

too I can take a look. Thank you - Jammie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We were truly sorry for the delay. Our shop was very busy during this time frame. We ended up fixing the vehicle and we absorbed all of the charges as goodwill. Thank you - Jammie D[redacted]

The customer came and looked at the vehicle while it was in our body shop. At that time we explained the work that we had to do. The customer came back a week later and purchased this vehicle. We do warranty our work so if the customer would like to return so that we can at the concerns she mentions...

please let me know. Thank you - Jammie

[[redacted]...

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to know if my balance with [redacted] will be paid because I'm Weeks behind now. This is because of this tag issue I had to endure. I am in danger of loosing my vehicle. 
Regards,
[redacted]
**

DARCARS did end up covering the cost of the repair. The customer is satisfied at the time. Thank you

Good morning [redacted],      I did respond back and attached supporting documentation on the 07/20/2016 ( The same day you contacted me) and I have been waitng for your response. I have now faxed them to your attention to ###-###-#### also and I look forward to hearing back...

from you at your earliest convenience.Thanks again,Rick P[redacted]

I have reviewed the customers concerns. I do see that the customer brought her car to us for the first time in August with 152,369 miles. We diagnosed it at that time needed repairs to the wires leading to her alternator. We also noticed that she had a short to the tail lights as they were out as...

well. The customer returned January with 154,710 miles with a no start concern as well as her windows were not going up or down. We diagnosed at the wires has a short and we repaired the. We tested the battery and alternator and both passed at that time. We feel the battery was drained by the wire short. When the customer returned the third time the battery failed and would not hold a charge. We recommended replacing the battery but it was declined by the customer. We would be happy to provide good will assistance by offering the battery replacement at no charge to the customer. Please let me know. Thanks- Jammie D[redacted]

Hi we will need the vin number to look into this case further. Thank you. Jammie D[redacted]

I am very sorry to hear this customers experience. DARCARS can not speak on behalf of Chrysler Corporate regarding buy backs. The customer would have to contact Chrysler Corporate again and follow their process. DARCARS can inspect the vehicle if the customer wishes. Please let me know if the...

customer would like to come in. Thank you - Jammie

Good afternoon,I understand you were working with Kim in my office in regards to this concern. She has left you a few messages. Who from [redacted]'s told you that they would not honor the warranty? We normally have no issues with this company. Please let me know or return Kim's call....

Thank you, Jammie D[redacted]

From: [redacted]...

[redacted]<[redacted].com>Date: Fri, Dec 4, 2015 at 4:34 PMSubject: Re: FWD:To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good Afternoon [redacted],I was just contacted by Jammie of Darcars and they are offering to pay off the [redacted] loan and refund me the $2,000 that I put down this summer. I don't have an issue with that, except for the fact that the manager refuses to issue a full or partial refund of the expenses I've had to incur since they took back the car on October 20th. Since 10/20/15, I've been paying a car note and insurance for a car that they took possession of. In addition to this, I've had to rent vehicles from [redacted] on multiple occasions, not to mention my list of [redacted] expenses. They could have canceled out the loan and refunded me my $2,000 back in October, when they realized the car was a death-trap. Can the Revdex.com please assist? Best Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]