Darcars Automotive Group

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give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I have repeatedly provided these documents to both 355 service department and the dealership finance department. They didn't offer me any solution to the problem. I was promised a call from dealership manager regarding my refund or replacement request on 01/20/17. They didn't call at all afterwards. Unless they can offer me a all refund or a replacement without charge, I will not accept any vague offering to try to get my claim close from your site. They have our record on hand. If they are willing to work with me directly, they should have called by now. 
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the customers concern. The 30 day 1000 mile warranty is powertrain only. You will find exactly what is covered on the copy that was given to the customer at the time of purchase. Radio concerns and brakes are not included. The car was Maryland State Inspected and did pass.  When...

the customer brought the car in to us it was for a noise concern. The brakes were inspected and the radio was checked as well. We tightened the antenna for the radio concern. The rotors were resurfaced. If the customer is still having a concern we can take a look. However, any repairs that are needed outside of the 30 day 1000 mile warranty, would be the customers responsibility. We would only be able to offer a discount at this time.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have in writing email communication which shows a representative of Lexus acknowledging that there was nothing I could have done to prevent what happened. That statement validates my point that theincident did not occurring due to my neglect and I've done everything I could to maintain my car therefore, what happened is not my fault and I should not be liable for the damage/repair. I was guaranteed a service as well as a product that would last, provided I apply the appropriate maintenance, and I trusted in the brand and reputation of Lexus to provide me with that reliability. My maintenance records can validate my care for my vehicle and show that I held up my end of the bargain with respect to having a long lasting and reliable product. My car lasted approximately 5 years with approximately 85, 000 miles; by anyone's definition that is not long-lasting or reliable.  So for it to be acknowledged, by a representative of the brand, that I was not at fault (email attached), Lexus should be liable for the repairs and if they feel they are not then it should be thoroughly explained why, in regards to their vehicle, "sometimes things happen that can't be explained" which was so eloquently stated by one of their representative (as cited and the original complaint) when responding to my request for information on what caused the problem.  
Regards,
[redacted]

Good afternoon, I am having the hard copy pulled and would like to review this. I believe that I have met this customer before and I feel we have pretty good communication. I am willing to offer a discount absolutely. I will reach out to the customer tomorrow if this is okay. Thank you - Jammie...

D[redacted]

I have looked into [redacted]'s concern. His vehicle was brought into our shop with transmission failure. The customer was moving the next day and asked our GSM what his options were. He sat with our GSM for 4 hours reviewing all options and numbers. The customer signed the paperwork. Two weeks later...

he spoke with the GM and again reviewed the numbers. We did not take any money away from the trade in due to the transmission needing to be replaced. The trade in was paid off in February.  His credit should not have the trade in on as a loan. If he does please let me know. Thank you Jammie

Greetings, I am willing to work with Darcars and will be more than willing to provide them with the documents which indicate the performance of work to the frame. I await your response.  
Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the response from the dealership is simply not accurate.  The dealership is attempting to classify this situation as a "misunderstanding" and an "error".  The facts here are incredibly simple and this was not a misunderstanding or an error.  I believe that trying to label this situation using that terminology is insulting and is only proving to proliferate their course of conduct in bad faith.  The bottom line is the sales manager on duty was trying to squeeze some extra profit out of my transaction and attempted to do so in an unethical fashion.  I complained instantly to the finance manager and the sales manager, as well as to countless customer service associates/managers in the days/weeks following my purchase.  While trying to say they are "unable to find any paperwork supporting the customers concerns" may be accurate [which I cannot confirm for them], the dealership had ample to deal with this back in September when the information was fresh and the finance manager was still working in ordinary course. It appears to me they have no intention of taking ownership of the unethical conduct of their employees and there may be nothing further I can do about that.  However, I simply cannot "accept" their response and I hope this information will continue to be available to users of the Revdex.com service so they can know the type of sales tactics used by this dealership .
Regards,
[redacted]

Because the curb rash on the front of the bumper was not disclosed to me upon my selection of the vehicle.  The dealer knew the scratches were there and said nothing about it.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Good afternoon. I understand that we were able to find that the radio was causing the draining of the battery. This repair as well as alternate transportation is being covered. Please let me know if this is not the case. Thank you.

I have reviewed the customers concerns. The items recommended by our mechanic are simply maintenance items. These items are recommended by the manufacture as well. [redacted] was a long time employee with us. Our General Manager has tried to reach out to him as well. The customer stopped...

payment on this bill. If the customer would like to discuss further I would encourage her to contact Jorge G[redacted]. Thank you- Jammie D[redacted]

Good afternoon, I pulled the [redacted] that was signed by the customer when he purchased it. There was no report of an accident at that time. We Maryland State Inspected the car in order to sell it as advertised. We had no knowledge that the vehicle was in an accident as well. The car did pass Maryland...

State Inspection and the customer has not brought any concerns with the drivability to our attention since the purchase. This is not fraud. Thank you,

I am truly sorry for the actions from our previous team. Although I can not change the terms or past, I would like to ease this situation any if I can. If the customer would like to speak to me directly regarding some possible goodwill for the future please have her contact me at [redacted]@DARCARS.com. Thank you in advance. Jammie

Good afternoon, I am sorry to hear this. I have reached out to the General Manager and will be back in touch Monday. Thank you - [redacted]

I reviewed the customers concerns. We did collect to much for the tag work in PA. I had my accounting department cut a check for 254.90 and this was mailed out to the customer. He should have this by now. My finance Director also reached out to the customer via email. If the customer should...

have any further questions please let me know. Thank you - Jammie D[redacted]

Good morning,DARCARS will not be refunding the customer based on my last response. Thank you.

From: [redacted]<[redacted]>Date: Tue, Jul 21, 2015 at 9:06 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]Thanks for checking on that problem for me. But itz still a problem because now my head gasket is having a bad leak an it is leaking oil. So I took the car back to dodge Friday July 17 2015. And the manager on duty told me they was going to put some dye in the oil to see we're the leak is coming from. So they didn't have any on stock he told me to come back today so the can put the dye in. So I running the process. But here is the problem the films coming from the car by the oil dripping on the hot engine  coming into the car. A lot of smoke coming from my car. An the fact that a head gasket can make your car blow up. Thats my problem beside the fact that whatever oil is dripping on it could be ruining. That fact that this is a dodge dealer that suppose to have certified workers why am I taking my car there for the third time for the same problem. I feel when they find out itz my head gasket again. They should just drop a hole new engine in my car or give me a new one.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:They were not honest in their practices.  I may have erred in trusting them and signed a paper they advised me was necessary to switch out my vehicle.  I know that at this point I may not have recourse, but I want to warn the public to their deceitful practices. They did not try to work with me at all, kept telling me they would fix everything as long as they thought they were getting another sale. Once I realized what they were doing and expressed my outrage they stopped communicating with me.  I will make it my mission as I feel is my only recourse to let the public know the type of operation they run at DARCARS in Rockville.  Regards,
[redacted]

Good afternoon. I did mail the letter as requested to the address provided in the email. I just sent the same letter to the customers email address to make sure it is not lost again. Thank you.

I have reviewed the customers concerns. I do apologize for any delay while the customer was waiting on the sales person. I was told the wait was just about 15 - 20 minutes.  I spoke with the General Manager. From our understanding, the customer came in and was interested in both the [redacted] and...

[redacted]. The customer ended up taking delivery of the [redacted]. She called the next day and stated she didn't like the hood scoop. We told her to come back in and we would be happy to put her into the [redacted]. The customer came in and we did all of the paperwork for the car that she was most comfortable with. We felt that we did everything we could to help the situation. In the state of Maryland there is no "cool off period". Technically once the paper work was signed and the customer left in the first car - that was her car. However, DARCARS wants to make sure that the customer is satisfied that's why we changed cars for her. At this time the deal is funded. If the customer still has concerns or questions please let me know. I have attempted to contact her as well. Thank you - Jammie Dobson