Darcars Automotive Group

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 Complaint: [redacted]
I am rejecting this response because:
This information is incorrect and I have my mother as my witness. Before we left the facility on June 16th the mechanic came to my mother and myself and showed us a confirmation number and insured is that the part had been ordered ON THAT DAY! If I  had not constantly been calling the shop I would have never known that the incorrect part was ordered, I  contactec and have a copy of the conversation that I had with Lori at Jeep customer service indicating that the correct part had not been ordered and it had been and ENTIRE WEEK before I contacted them because no one in parts could tell me anything and the parts manager never returned my calls. I called on Wednesday, June 24th still complaining due to no follow up and I was called at 5:15 pm by Mr. B[redacted] informing me if I get there 6pm I could get a rental car I asked him if it would be of no cost to me he told me no. I arrived at the shop with my mom at 5:50 pm just to be told I needed to go to [redacted] Car Rental up the block. I inquired again about payment and was again told no money was needed.When we arrived at [redacted] they informed us one..we needed a $25 deposit...two it had to be on a credit card or debit card...three they had no [redacted] or [redacted] products available. I had to return the next day due to this misinformation. The part arrived on Friday, June 26th and I was ensured the car would be ready that day. My mother paid for the repair with a check. The car worked for 4 days and had to be returned because a full diagnostic was not performed and it needed a starter, although the repair process this time was not as lenghty due to part being available the check out process was stressful on myself as well as my mom who went to write a check again for the repair and was told that they couldn't take it when it was taken before with no issue. Neither the service nor payment told my mom or myself that we could not write a check for the repair unless it was in my name. We debated almost 30 minutes over this issue until the clerk finally decided to call finance. Regardless of the so called two day rental, the service was totally unacceptable and placed me, my mother and my father who has cancer and had to keep changing appointments due to the inconvenience much undue stress.
Regards,
[redacted]

From: Revdex.com of Metro Washington DC <[email protected]>Date: Thu, Jul 23, 2015 at 10:58 AMSubject: Fwd: Fw: Complaint#[redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Wed, Jul 22, 2015 at 10:28 AMSubject: Fw: Complaint#[redacted]To: MyRevdex.com Info <[email protected]>On Wednesday, July 22, 2015 9:20 AM, [redacted] <[redacted].com> wrote:In response to [redacted]'s response to my complaint.  [redacted] is a liar he did not pay 101.00 for buffing of scratches I did because after I went with the saleman to pickup the car from DARCARS on  [redacted], I noticed some scratches which concerned me, the salesmen stated that the company Darcars would buff them out however; I had to pay the $100.00 to have the scratches buffed, however they failed to mention the curb rash on the front of the bumper and it was not pictured in the pictures from the insurance company and as stated, if, I new the vehicle was that damaged I would not have purchased it;because they were so busy bleeding me for cash money and altogether I paid $3,700 for the downpayment,  and at the time they did not disclose the curb rash on the front bumper of the vehicle as which had been discovered by me, and the insurance,  person from [redacted].  After the buff wore off, the scratches became more visible, and I noticed the curb rash shortly after that.What [redacted] considers a minor cosmetic, I consider something that distracts from the beauty of the vehilce, who wants to buy a banged up vehcile.  Noone buys anything knowingly with prior damage.If [redacted] felt that the scratches were minor and cosmetic which he did or I believe the terminology came from the insurance Company, then why did he attempt to buff them out and why did he fail to disclose the curb rash on the front of the bumper.For $3,600 downpayment I feel I deserve better.  I can produce my bank records to show the ATM withdrawal for the $100.00 buff, as he did not pay for it. [redacted]###-###-####

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 Complaint: [redacted]
I am rejecting this response because:     The deal was finalized and the jeep was put on my insurance that night when I got home. I was told once the jeep was on my insurance to come in the next morning with proof, which I did. The jeep was just taken off my insurance last week. The business manager (or person in charge of the loan process) and I both went over the paperwork for the deal and signed off on the deal. The next day when I came in to get my jeep and show proof of insurance for the jeep I was told by Mr. S[redacted] that because my car was stolen (from their lot) I had no equity to trade in; he proceeded to confiscate the folder that the signed paperwork and said he would keep the folder in the business manager's office because the deal is good for 30 days.
Regards,
[redacted]

From: [redacted]<[redacted]>Date: Sun, Sep 4, 2016 at 3:53 PMSubject: Complaint # [redacted]To: [redacted]Hello [redacted],I met with Ricky general sales manager of barcars Honda and my complaint was settled to my satisfaction. Thanks for your help.[redacted].Be yourself everyone else is taken.

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 Complaint: [redacted]
I am rejecting this response because:For one, I never signed a Special Delivery Agreement. Secondly, if Darcars would've done their job correctly there would have been (2) payments due, not three! Inspections are never in that amount and I had no issues with a tire so the fact that a tire was replaced is not my responsibility. I worked at an auto shop that performs state inspections and Darcars is not being truthful on that cost nor anything else for that matter. By law, a dealership cannot keep a deposit when the dealership allows the customer to drive off the lot without financing. Darcars never even mentioned me not having financing until 30+ days after the car was in my possession. It is not my responsibility to pay for DARCARS 'mistake'. 
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:
I was out of town. Could not attend any calls. Please provide me Kim's number.  Based on my last conversation with [redacted] (i am not 100% sure what his name was) from [redacted]s, [redacted]s will only honor 3 years warranty  not the Toyota Platinum 8 years warranty I bought for $2000.Also I am going to replace the unit for the fourth time since it stopped working in summer again.  
Regards,
[redacted]

I am not satisfied with the"service" that was provided and the dealership doesn't feel that they owe me...

payments made on the vehicle. The exact words were "what makes you feel that you are entitled to that?" Plenty! First- it (according to the dealership) was not mined and two- it is the ethical thing to do! This has messed up my credit and it was an absolute nightmare experience with a so called reputable organization. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I would be happy to look into this. Please have the customer send the documentation that she stated she had so I can proceed. Thank you - Jammie

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 Complaint: [redacted]
I am rejecting this response because:It was my understanding that "General Manager contact the customer to discuss some goodwill offers" or "Trevor W[redacted] will be reaching out to the customer right away." and he has not contacted me yet.  I have not had any conversation regarding this complaint with Alex and he has not offered any goodwill offers.  After Lexus response, I contacted Alex and he has no idea about this Revdex.com complaint. Please feel free toconfirm my response with your General Manager and Alex.  Regards,[redacted]

Good afternoon, I have checked our records. I do not see where the vehicle has been in for the same concern. I do see the last visit we had to replace a thermostat. As far as taking the vehicle back - we can not do that. The customer signed a binding agreement at the time of purchase. Our only...

option at this point would be to try and trade the customer out of this car and into a different. We would have to add any negative equity over to the new deal. Please let me know how I can help at this point.Thank you - Jammie

Good afternoon. I have reviewed the customers concerns. I am very sorry to hear that we did not communicate better then the customer described. I pulled our files. The car was towed in for a no start concern. We assigned our shop foreman to diagnose. He did find several issues with the...

vehicle. The customer did authorize the repairs. Unfortunately, it did take some time to repair completely. We will not discount 40%. I will offer a 10% discount as goodwill. Please let me know if the customer accepts. Thank you - Jammie

The vehicle was stolen off of our lot. We are currently cooperating with the ongoing police investigation. The deal is not finalized.

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 Complaint: [redacted]
I am rejecting this response because: again as was stated to me by three different members of my warranty company, as well as a copy of all work done shown from them and the transcript online, the diagnostic test, which is $850 was never given to them to be done. Now I've heard from two different people from darcars stating it was given to them, but nowhere does it showIt was. Either the warranty company is lying or the darcars dealer is lying, but either way I don't feel I should be held responsible for something that was a mishap on either parties. If it wasn't covered that's one thing, but for it to be able to be covered and it not be sent to be covered or the warranty company not placing it on heir to be covered is at no fault of mine there for it should not be my responsibility to pay for someone else's mistake. 
Regards,
[redacted]

Good afternoon, I spoke with our General Manager who stated that he met with [redacted] the day after she purchased the Rio. She came in because she did not like the car. We offered to switch her to a [redacted]. The customer stated that her father did not like the Soul. It was so soon after she...

purchased that we had the window of opportunity to make the switch. In the State of Maryland there is no "return policy". At this time we are not able to change the vehicle for another. Thank you.

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 Complaint: [redacted]
I am rejecting this response because: I was advised SEVERAL times by the sales man that none of the forms that I was signing was to get my credit checked. I asked several times beforehand and so did my Mom, just to ensure it wasn't a credit check. I didn't need a credit check because I already had financing through my credit union. The reason I did not have the check was because I was only getting a quote for the vehicle. I wasn't purchasing at that time because I was going to view 2 other vehicles before I made my decision. The salesman told me that the forms were to get an accurate quote and he would not be running credit. Later, a finance rep came out and said yes, the salesman did run my credit but it was a "soft pull" so it wouldn't affect me. At that time I left becauseI was upset and I didn't consent to that. I never gave my consent becuase I knew it might have an impact on my credit score and I ALREADY had financing. I trusted that the salesman had integrity and I'm extremely disappointed that he did that.
Regards,
[redacted]

We are sorry the customer feels this way. We did go over everything with him and we did pay off the customers trade in. If any documents are needed for the Revdex.com please let me know. Thank you.

I have a 2015 Chrysler 200S.

Good afternoon. I am so sorry for the delay with this refund. I did pull your records and you are due a total of 460.56. 335.55 was the difference in payoff and the 125.01 is the difference for the tag and title work. The check is being cut today and we will just need two signatures. The check...

should be ready by the end of the week. Would the customer like it mailed or would rather pick it up? Thank you. Jammie D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have sent the paperwork requested and my address so that I can receive the total amount paid.  Please verify how long the refund will take to process and when the [redacted] card for the remaining balance will be sent as well. 
Regards,
[redacted]

We are very sorry that the deal did not work out. We have sent the refund check out to the customer on Monday 6/5/17. The customer should be receiving it anyday. Thank you - Jammie