Darcars Automotive Group

Good afternoon. I would be happy to provide a refund to the customer. Please have the customer scan me a copy of the receipt as proof of payment and I will expedite the request. Thank you! Jammie D[redacted]

From: [redacted]<[redacted]>Date: Sun, Sep 4, 2016 at 3:53 PMSubject: Complaint # [redacted]To: [redacted]Hello [redacted],I met with Ricky general sales manager of barcars Honda and my complaint was settled to my satisfaction. Thanks for your help.[redacted].Be yourself everyone else is taken.

From: Revdex.com of Metro Washington DC <[email protected]>Date: Thu, Jul 23, 2015 at 10:58 AMSubject: Fwd: Fw: Complaint#[redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Wed, Jul 22, 2015 at 10:28 AMSubject: Fw: Complaint#[redacted]To: MyRevdex.com Info <[email protected]>On Wednesday, July 22, 2015 9:20 AM, [redacted] <[redacted].com> wrote:In response to [redacted]'s response to my complaint.  [redacted] is a liar he did not pay 101.00 for buffing of scratches I did because after I went with the saleman to pickup the car from DARCARS on  [redacted], I noticed some scratches which concerned me, the salesmen stated that the company Darcars would buff them out however; I had to pay the $100.00 to have the scratches buffed, however they failed to mention the curb rash on the front of the bumper and it was not pictured in the pictures from the insurance company and as stated, if, I new the vehicle was that damaged I would not have purchased it;because they were so busy bleeding me for cash money and altogether I paid $3,700 for the downpayment,  and at the time they did not disclose the curb rash on the front bumper of the vehicle as which had been discovered by me, and the insurance,  person from [redacted].  After the buff wore off, the scratches became more visible, and I noticed the curb rash shortly after that.What [redacted] considers a minor cosmetic, I consider something that distracts from the beauty of the vehilce, who wants to buy a banged up vehcile.  Noone buys anything knowingly with prior damage.If [redacted] felt that the scratches were minor and cosmetic which he did or I believe the terminology came from the insurance Company, then why did he attempt to buff them out and why did he fail to disclose the curb rash on the front of the bumper.For $3,600 downpayment I feel I deserve better.  I can produce my bank records to show the ATM withdrawal for the $100.00 buff, as he did not pay for it. [redacted]###-###-####

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complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:     The deal was finalized and the jeep was put on my insurance that night when I got home. I was told once the jeep was on my insurance to come in the next morning with proof, which I did. The jeep was just taken off my insurance last week. The business manager (or person in charge of the loan process) and I both went over the paperwork for the deal and signed off on the deal. The next day when I came in to get my jeep and show proof of insurance for the jeep I was told by Mr. S[redacted] that because my car was stolen (from their lot) I had no equity to trade in; he proceeded to confiscate the folder that the signed paperwork and said he would keep the folder in the business manager's office because the deal is good for 30 days.
Regards,
[redacted]

Good afternoon,I have reviewed our records. Looks like the first visit to our dealership was 1/5/15 with 86,988 miles on it. The customers concern was a check engine light was on. He had shared with us that he had just changed his spark plugs and coils. We found that # 3 cylinder head and head...

gasket on the right needed to be replaced. We had that covered under warranty. No charge to the customer. The second time we saw this car was 4/28/15 with 91,344 miles on it. The customer drove 4,356 miles after first repair. On this visit iit was also #3. We had this covered under warranty as well. I do not see any return comments since the last repair. If the customer is still having the concern please let me know and we can take a look at it. Thank you.

I would be happy to look into this. Please have the customer send the documentation that she stated she had so I can proceed. Thank you - Jammie

I am not satisfied with the"service" that was provided and the dealership doesn't feel that they owe me...

payments made on the vehicle. The exact words were "what makes you feel that you are entitled to that?" Plenty! First- it (according to the dealership) was not mined and two- it is the ethical thing to do! This has messed up my credit and it was an absolute nightmare experience with a so called reputable organization. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:It was my understanding that "General Manager contact the customer to discuss some goodwill offers" or "Trevor W[redacted] will be reaching out to the customer right away." and he has not contacted me yet.  I have not had any conversation regarding this complaint with Alex and he has not offered any goodwill offers.  After Lexus response, I contacted Alex and he has no idea about this Revdex.com complaint. Please feel free toconfirm my response with your General Manager and Alex.  Regards,[redacted]

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 Complaint: [redacted]
I am rejecting this response because:
I was out of town. Could not attend any calls. Please provide me Kim's number.  Based on my last conversation with [redacted] (i am not 100% sure what his name was) from [redacted]s, [redacted]s will only honor 3 years warranty  not the Toyota Platinum 8 years warranty I bought for $2000.Also I am going to replace the unit for the fourth time since it stopped working in summer again.  
Regards,
[redacted]

Good afternoon. I have reviewed the customers concerns. I am very sorry to hear that we did not communicate better then the customer described. I pulled our files. The car was towed in for a no start concern. We assigned our shop foreman to diagnose. He did find several issues with the...

vehicle. The customer did authorize the repairs. Unfortunately, it did take some time to repair completely. We will not discount 40%. I will offer a 10% discount as goodwill. Please let me know if the customer accepts. Thank you - Jammie

The vehicle was stolen off of our lot. We are currently cooperating with the ongoing police investigation. The deal is not finalized.

Good afternoon, I have checked our records. I do not see where the vehicle has been in for the same concern. I do see the last visit we had to replace a thermostat. As far as taking the vehicle back - we can not do that. The customer signed a binding agreement at the time of purchase. Our only...

option at this point would be to try and trade the customer out of this car and into a different. We would have to add any negative equity over to the new deal. Please let me know how I can help at this point.Thank you - Jammie

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 Complaint: [redacted]
I am rejecting this response because: again as was stated to me by three different members of my warranty company, as well as a copy of all work done shown from them and the transcript online, the diagnostic test, which is $850 was never given to them to be done. Now I've heard from two different people from darcars stating it was given to them, but nowhere does it showIt was. Either the warranty company is lying or the darcars dealer is lying, but either way I don't feel I should be held responsible for something that was a mishap on either parties. If it wasn't covered that's one thing, but for it to be able to be covered and it not be sent to be covered or the warranty company not placing it on heir to be covered is at no fault of mine there for it should not be my responsibility to pay for someone else's mistake. 
Regards,
[redacted]

I have a 2015 Chrysler 200S.

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 Complaint: [redacted]
I am rejecting this response because: I was advised SEVERAL times by the sales man that none of the forms that I was signing was to get my credit checked. I asked several times beforehand and so did my Mom, just to ensure it wasn't a credit check. I didn't need a credit check because I already had financing through my credit union. The reason I did not have the check was because I was only getting a quote for the vehicle. I wasn't purchasing at that time because I was going to view 2 other vehicles before I made my decision. The salesman told me that the forms were to get an accurate quote and he would not be running credit. Later, a finance rep came out and said yes, the salesman did run my credit but it was a "soft pull" so it wouldn't affect me. At that time I left becauseI was upset and I didn't consent to that. I never gave my consent becuase I knew it might have an impact on my credit score and I ALREADY had financing. I trusted that the salesman had integrity and I'm extremely disappointed that he did that.
Regards,
[redacted]

Good afternoon, I spoke with our General Manager who stated that he met with [redacted] the day after she purchased the Rio. She came in because she did not like the car. We offered to switch her to a [redacted]. The customer stated that her father did not like the Soul. It was so soon after she...

purchased that we had the window of opportunity to make the switch. In the State of Maryland there is no "return policy". At this time we are not able to change the vehicle for another. Thank you.

We are sorry the customer feels this way. We did go over everything with him and we did pay off the customers trade in. If any documents are needed for the Revdex.com please let me know. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have sent the paperwork requested and my address so that I can receive the total amount paid.  Please verify how long the refund will take to process and when the [redacted] card for the remaining balance will be sent as well. 
Regards,
[redacted]

Good afternoon. I am so sorry for the delay with this refund. I did pull your records and you are due a total of 460.56. 335.55 was the difference in payoff and the 125.01 is the difference for the tag and title work. The check is being cut today and we will just need two signatures. The check...

should be ready by the end of the week. Would the customer like it mailed or would rather pick it up? Thank you. Jammie D[redacted]

We are very sorry that the deal did not work out. We have sent the refund check out to the customer on Monday 6/5/17. The customer should be receiving it anyday. Thank you - Jammie