Darcars Automotive Group

Good afternoon. I am so sorry for the delay with this refund. I did pull your records and you are due a total of 460.56. 335.55 was the difference in payoff and the 125.01 is the difference for the tag and title work. The check is being cut today and we will just need two signatures. The check...

should be ready by the end of the week. Would the customer like it mailed or would rather pick it up? Thank you. Jammie D[redacted]

You are 100% correct. I am so sorry for the delay on our part. We are cutting you a check right away. Would you like to pick it up or would you rather us mail it? If you would like us to mail it please confirm your address. Thank you and so sorry again! - Jammie

Complaint: [redacted] Partial Rejection
I am partially rejecting this response as noted below:
1. Collision Department - Concur and agreement that dealer can mail the label to be received NLT 4/26/17. Because of past label delivery assurances that did NOT happen from dealer, I will follow up with Revdex.com IF or when received.
2. Service Department - Disagreement and do NOT concur because I definitely requested 30K mileage routine maintenance service IAW the 29,021 mileage of my car for that needed service. Due to the error data coding, customer service representative misinterpretation or negligence - I no longer have faith or trust regarding my vehicle to be serviced at this dealership and request refund of amount billed $155.60 so my 30K service maintenance can be completed elsewhere in accordance with my service request.
I serviced my prior 2002 [redacted] and my current 2012 [redacted] at this dealership without incidence until now. However, no further communication with dealer is needed.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Darcars did not actually respond to my complaint, which stated that they refused to send me an invoice or my car registration.  The attachment sent to Revdex.com and earlier to me is not an invoice - there is no total owed or any information on where to send it.   A customer service representative from Darcars called me and said that the money is actually owed to the Maryland MVA, which is noted nowhere on the document they send. The company is highly unprofessional and I would not recommend them.  However, I am dropping my complaint because I obtained another copy of my car registration.  Thank you for your assistance.
Regards,
[redacted]

I would need proof that her card was charged twice. I can not see any transactions first hand as I do not work with [redacted]. [redacted] is saying they only charged the card once not twice. If the customer would like me to help her she would need to provide my last request - a bank statement showing two charges. Once I have that proof I can contact [redacted] again. Thank you - Jammie

Good afternoon,I spoke with [redacted] in regards to your concern. He was confused when he heard that you were concerned with the minor cosmetic damage on your pre-owned car. He stated that you and the salesperson went to one of our sister dealerships where you inspected the vehicle and drove...

it back to our dealership to purchase. At that time he remembers you saying something about the scratches and he stated that you all discussed the touch up that was already done. He agreed to have it buffed but no mention of anymore touch up. He did pay 101.00 to have this done. I checked the history. Looks like you purchased on 6/9/15 and brought it back in 6/15/15 for the buff job as agreed at the time of purchase. At this time, we will not be assisting in the repairs or any refunds. Thank you.

I am very sorry for the delay. We will be providing the customer with this kit free of charge. I will personally follow up with him next week once the part is here. Thank you.

Nothing has been resolved DARCARS TOYOTA refuse they responsibility on the damage of my vehicle. at this point I feel like the customer not protect by nothing.Complaint: [redacted]I am rejecting this response because: Some of responsibility on Darcars Silver Spring because your employee was drive my vehicle.  I hope to resolve this incident and don't go back. Regards,[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business reached out last week and today my vehicle was fixed. 
Regards,
[redacted]

Good afternoon [redacted], In response to Ms. [redacted], Darcars Honda and myself have set up an appointment for Wednesday 08/24/2016 @ 10:00am with Ms. [redacted] to sit down with me and personally go over any and ALL concerns that she may have. I will follow-up with you after our meeting Wednesday. Also,...

I have been working with [redacted] on resolving some Revdex.com complaints that where left unanswered under the previous regime (Honda of Bowie). As we continue to interact I hope the Revdex.com sees that Darcars Honda and myself take these complaints VERY seriously and will do the utmost to resolve these complaints in an above satisfactory standard. Thanks for you patience, Rick P[redacted]

Good afternoon,I have shared this with our Service Director as well as our General Manager. I will be back in contact with all parties once I have some information. Thank you for your patience.

We are very sorry to hear this. I have confirmed that the 2500.00 was credited back to the customer card as of yesterday. We also contacted [redacted] to make sure that the deal was closed out. If the customer should have any further concerns or questions please let me know. Thank you - Jammie D[redacted]

We have requested anything the customer has in writing that these items were promised at the time of purchase. The customer would need to provide me this before I can look into further. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the...

response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  See attachment or check attachment tab.
Regards,
[redacted]

From: Judy D[redacted] <[redacted]@darcars.com>Date: Fri, May 8, 2015 at 4:51 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[email protected]" <[email protected]>We have no record of a $6,000 deposit. We...

cannot understand the customer's request. We need specific information in order to address these concerns. Please forward receipts and descriptions.Thank you, Judy D[redacted]DARCARS###-###-####

Hello. We have already spoken with this customer and apologized. We have also cut a check and are currently waiting for signatures. This should be ready by Monday. Customer is aware and we will follow up. Thank you. Jammie

Good afternoon, Please know that the Revdex.com can not take action when it comes to our decision as a dealer. They are here to help communicate when the customer feels that they are not being heard. The General Manager and myself have authorized all of this to take place. Not that we are legally bounded to do so. I had already emailed you that we would take care of the other charges. Please let us know when you plan on coming in to meet with us. Thank you. Jammie D[redacted]

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

The customer purchased the vehicle on the 31st of March, the contract was funded on the 14th of April and we mailed a check on the 15th of April.  Ms. [redacted] bank, [redacted] Federal Credit Union, returned the check unbeknownst to us.   Once we received the returned mail, we...

represented the check again and the vehicle is paid off to date. Thank you.