DataSphere Technologies

Dear [redacted], We have reviewed the feedback and concerns that you've expressed in regards to case # [redacted]. Based on the correspondence with you via phone on 4/7/15, we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere...

Technologies be closed.Sincerely, [redacted] | Retention ManagerDataSphere Technologies, Inc.[redacted]e: [redacted]@datasphere.com

Good morning [redacted]We are sorry you had a poor experience with your service withus.  However, we understand you must make the best decision for yourbusiness at this juncture.  I was recently notified of a Revdex.com complaintthat was made on 10/14/2015 2:32:00 PM and was assigned...

an ID of [redacted], whichI would love to resolve amicably.  I’ve read your desired resolution, andI’m willing to agree to these terms.  With that said, I have scheduled your account has been cancelled.alleviate any further billing to your account.Please let us know what we can do to resolve this with you.Best

Greetings,
 
I have left a message for the customer and awaiting a call back to discuss a resolution.
 
Thank you.

We are showing a total of 174 actions on your account, which is above our action guarantee. If you login into your account you can see the actions that were taken on a daily basis. We can't guarantee phone calls or customers (no advertising can), but we do provide your ad with broad exposure to the right people in your community. We're sorry that our advertising program didn't work for you. Even though you signed a 12 month agreement, I will go ahead and cancel your service today. You will not receive another charge from us. We cannot provide a refund however because we delivered on the advertising and resulting actions as promised.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely,  [redacted]

We're sorry to hear that we haven't met our customer's expectations. We've reached out to her via phone and email, and we're looking forward to connecting with her soon to resolve her account.

We're sorry to hear that our service did not meet this customer's expectations. In our research, we found the following:
Customer signed an agreement with us on 7/5/2016, guaranteeing him 30 actions each month in total from the local media advertising, mobile advertising and Facebook. To date he...

has received 113 actions which average at 38 actions each month, over the guarantee.   Additionally, people have interacted with his Facebook ad and two leads are available to him. 
  We spoken with this customer on 9/22 when he asked to cancel his agreement. We worked with him and offered to cut his agreement in half. He stated that he would have his legal team read the agreement and get back to us on the proposal. We have been awaiting his call back so that we can work with him to resolve this account.  
We will reach out on Monday to reestablish the conversation. We are hopeful that an agreement can be reached.

Complaint: [redacted]
I am rejecting this response because:Datasphere Technologies has agreed to cancel my contractual obligation but has yet to agree to refund the $206 I have already paid.To...

summarize my experience: I was approached by a woman claiming to be from my local news station (Kim E[redacted]) offering me exclusive advertising on both the local news webpages as well as social media pages. I was promised traffic to my website and sales for signing up. After signing up I found discrepancies in the information provided and began to investigate. After researching Datasphere Technologies further I realized that this company doesn't represent my local news station at all, doesn't have any affiliation to them and definitely doesn't have the authority to representing themelves as such. I specifically asked the individual how they heard about me and she stated that she was a local and saw my business’ Grand Opening. I have also come to realize that Datashpere Technologies “cold called” me even though I am on the “Do Not Call Registry” breaking the law and violating my rights.Furthermore, they are reporting inaccurate and inflated "data" of traffic being funneled to my business website as I can compare to my [redacted]. Datasphere Technologies unethically deceived me about who they were, what the services were that they offered to get me locked into a 1 year contract totaling $199 per month ($2000 total with $206 already paid). I have reached out to Datasphere technologies in an attempt to cancel services and am being threatened with more charges and a management team who continues unethical scare tactics and threats. Bottom line is this business needs to be investigated for breaking numerous protection laws and have hundreds of "customers" with identical stories. There are past employees who have readily acknowledged publicly that the practices of Datatsphere Technologies are unethical, immoral and illegal.This matter will not be settles as far as I am concerned until I am refunded ALL monies spent ($206) AND the contractual obligation terminated.

We're sorry to hear that we didn't meet our customer expectations, and we'd like to work together with the customer to resolve this issue. We've reached out via phone and email multiple times now but have not heard back. Hopefully he will return our calls and emails soon so that we can come to an...

agreement.

Complaint: [redacted]I am rejecting this response because:
If you have me registered as a free account why am I being charged? I am sending you a email to the address listed, with private information
regarding this account. Will  you please send me an email back acknowledging that you at least got it?Sincerely,[redacted]

We’re sorry for our customer’s experience with us. They should not have been promised 75 jobs since we (nor any advertising) can guarantee that. We are investigating the matter to ensure that it doesn’t happen again. In the meantime we’ve reached out to the customer, cancelled their account and...

provided them with a complete refund.  We apologize for the miscommunication.

We have considered the customer's feedback, and our decision to refund has not changed. We cannot issue a refund for services rendered as we have built the customer's landing page, advertisements, and video script. To date, we have shown her ads over 1000 times. The advertisements were displayed on [redacted], mobile sites,  and on the article pages of [redacted]. We agreed to cancel the account as a gesture of goodwill but will not refund for the services rendered. Please see the attached screenshot of the customer's ad activity.

Thank you for letting us know about this situation. In doing some research, we show that we've spoken with this customer yesterday (8/1). She asked to cancel and was given a few options. She told us that she would call us back with her decision and we were awaiting her response. We did not know that...

the options provided were not acceptable. A team manager will reach out to her today to discuss additional options. Although our customer did sign a 12 month agreement, we would like to help resolve this issue for her. Additionally in looking at her results, she has received 62 actions and 4 leads to date. We do not guarantee leads or sales, as no advertising can guarantee that. The person who liked her Facebook ad is not an employee of DataSphere or any of our affiliates. Our results are compiled from third party sources such as Facebook, Google etc. We're hopeful that working together we can resolve this issue with our customer.

Greetings,
Based upon interaction with the customer on 12/11/2015, we were able to come to an amicable solution.
 
We respectfully ask that this complaint be closed.
 
Thank you.

Complaint: [redacted]I am rejecting this response because: and again at the risk of repeating ourselves is what we're doing now that's not  what was told to me on the phone by your representative. He told me people would be contacting me which is a lie nobody contacted me whatsoever not at all not a single one at any point in time. Nevermind the fact that I could never even get any of your return any of my phone calls or emails over the past 2 months. your representative delivers  a misrepresentation and I appreciate all of my funds returned in full.Sincerely,[redacted]

We’re sorry that the customer had a negative experience with us. We partner with KHOU to sell banner advertising on their website, which is one component of the marketing package which was purchased. On 3/25/2016,  the customer  signed a 12 month contract that states our company as...

DataSphere. Since then we have actively tried to engage with this company, but they missed their 3/28 consultation call, and did not review/approve their video script. We did have some temporary staffing issues so she may have had trouble reaching us via phone, and we sincerely apologize for that.  Since we were unable to work with this customer on their marketing package, we have cancelled their account and issued  a full refund. We’re sorry that we were not able to be of service to this

We have been in communication with this customer, last conversation was yesterday on 7/7/16. We have offered to demonstrate how the ads works but the customer wasn't interested and only wants to cancel. Per customer request to cancel, we reduced the 12 month advertising agreement to 2 months, and no...

further charges to the customer will be incurred. The customer is asking for a $400 refund but they received a chargeback from their bank they have only paid DataSphere a total of $199. The agreement signed by the customer was a guarantee of 30 leads per month. We have delivered on this promise with 33 actions in the last 30 days. In summary-the customer will not be incurring any additional charges. We cannot refund more than the customer actual paid. Since we have delivered on the action guarantee promise for the month that was paid, we cannot offer a full refund. In good faith, we would like to offer a goodwill 25% discount on the month paid, which would amount to a refund of $49.75 in resolution of this dispute.

Complaint: [redacted]I am rejecting this response because: I am not satisfied with the response. I want a full refund of $299.00 and waive the "early" termination fees. Upon looking at all the complaints filed against this company first this is a standard response because of the frequency in which it happens. Second per the complaints filed this company has already made $11,661.00 just off the people who actually filed claims against them in the past 12 months. That is some business plan, and as soon as we canceled you were off to the next prospect. You did nothing that added to our business. no one could see" the work  you did" besides myself because you sent it to me. The "500 views" were you counting the views we had on Facebook and our web sight that we created ourselves. 500 people cannot view something that is not online. When the money is back in our account then I will agree to the terms. By the way I did not authorize you to keep taking funds out of our account and my bank will be notified as such.Sincerely,[redacted]

Dear [redacted],We have reviewed the feedback and concerns that you've expressed in regards tocase #[redacted]. Based on the correspondence with you via email/phone on (Date of interactionwith customer), we believe we were able to reach an amicable resolution.We respectfully request that this case against...

DataSphere Technologies beclosed.Sincerely, Angel

Good morning [redacted], We are sorry you wish to discontinue your service with us.  However, we understand you must make the best decision for your business at this juncture.  I was recently notified of a Revdex.com complaint that was made on 10/29/15 case # ([redacted]) which I would love to...

resolve amicably.  I’ve read your desired resolution, and I’m willing to agree to these terms. With that said, I have scheduled your account to cancel on 10/30/15 to alleviate any further billing to your account.   I have also waived your early termination fee and refunded your account $597, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably.
 
Dean
[redacted]