DataSphere Technologies

Good morning [redacted],We are sorry you wish to discontinue your service with us.  However, we understand you must make the best decision for your business at this juncture.  I was recently notified of a Revdex.com complaint that was made on 10/20/2015, which I would love to resolve...

amicably.  I’ve read your desired resolution, and I’m willing to agree to these terms. With that said, I have scheduled your account to cancel on 10/20/2015 to alleviate any further billing to your account.  I have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably.
Best,
Dean l Customer Success ManagerDataSphere Technologies, Inc.[redacted]
Call
Send SMS
Call from mobile
Add to Skype
You'll need Skype CreditFree via Skype

Dear [redacted], We have reviewed the feedback and concerns that you've expressed in regards tocase # [redacted]. Based on the correspondence with you via email/phone on June 3, 2015, webelieve we were able to reach an amicable resolution.We respectfully request that this case against DataSphere...

Technologies beclosed.Sincerely, [redacted] |   Retention ManagerDataSphere Technologies[redacted]e: [redacted]@datasphere.com
Call
Send SMS
Call from mobile
Add to Skype
You'll need Skype CreditFree via Skype

We're sorry to hear that our customer is experiencing difficulties. We've reached out to her and we're looking forward to working together to come up with a solution that will fit her needs.

Dear [redacted], We have reviewed the feedback and concerns that you've expressed in regards tocase # [redacted]. Based on the correspondence with you via email/phone on July 1st,2015 we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere...

Technologies beclosed.Sincerely, Angel |   Retention ManagerDataSphereTechnologiesp: [redacted]e: [redacted]@datasphere.com Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center
Call
Send SMS
Call from mobile
Add to Skype
You'll need Skype CreditFree via Skype

Complaint: [redacted]
I am rejecting this response because:I was only contacted by phone by this...

company twice. Yesterday was the first time and I was not in the office. The second time was today at noon during our lunch rush when I was cooking and not available. I have sent an email response today stating that I would like all communications to be in writing and not over the phone. I also stated that I would be in contact with them soon as today is Friday, our busiest day of the week, and I'm assuming they are closed on Saturdays.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution is satisfactory to me.
Since this was a misunderstanding from their agent when offering me prodcuts the company has agreed to cancel the remaining term of contract and waive the buyout fee, as well as credit me half of my first month payment. I appreciate their willingness to resolve this matter.

We're sorry to hear that you were not happy with our advertising service. We are an advertising partner with KOMO, and we have over 20,000 active customers nationwide. While no advertising can guarantee hits or customers, we have generated a total of 418 actions for your business to date. We do show...

that you approved your video on March 8, 2016, we're sorry to hear that you weren't happy with it, we were not aware of that. We show that you have paid for March and April service, and that your May payment did not go through.  While you did sign a 12 month agreement, due to your dissatisfaction I have cancelled your account as of today. We're sorry that our advertising service didn't work for you, and wish you the best.

We're sorry to hear that our customer had a negative experience. We have reached out to him, and together came to an agreement to shorten his agreement from 12 to 3 months, and we are also working together to get his promotional video published.

We have reached out to the customer with a resolution offer and we are awaiting a response back.

Greetings,
 
I have responded to the customer's concerns and am awaiting a response.
 
Thank you.

Subject: Re: Confirmation of changes to your DataSphere accountThey have told me they cancelled the account. **@[redacted]  ID [redacted]On Tue, Jun 28, 2016 at 5:09 PM, DataSphere <[email protected]> wrote:Dear [redacted], This email is to confirm that...

your account has been cancelled, and you will not be charged. Since your account was cancelled same-day, none of the initial ad services will be hosted.We appreciate your business and if you would like to see other products that would be a better fit, please visit DataSphere.com or call us (866) 912-7090.Thank you for taking the time to speak with us!
Kyle H[redacted]DataSphere Customer Success Team

Complaint: [redacted]I am rejecting this response because:
The first thing out of the mouth of this representative of the business was that I had received over 1,000 "impressions" by this advertising service.  These "impressions" generate no business at all.  I told her I was interested in phone calls not "impressions". This is when I hung up on business.
Fundamentally, business is generated from this company by the redemption of coupons.  With no direction from the company on how to redeem coupons from a potential client, no new business can be expected.
I am still interested in a refund, please. I am embarrassed to be taken in by this fraudulent company.
Sincerely,[redacted]

Complaint: [redacted]
 
I"m waiting to receive a written response from DataSphere with a resolution.  I had a conversation with the person responsible for answering Revdex.com complaints.  She...

was only willing to settle for 
3 months payment.  I am not happy with the service, they can keep the one month of July but have contacted my credit card company to dispute any additional charges.  
I will send the resolution letter once it arrives via email.  
Thank you for your prompt responsiveness.  I appreciate your help in this matter.  
Sincerely, 
[redacted]
 
I am rejecting this response because:Sincerely,[redacted]

We've reached out to Mr [redacted] to better understand the situation. After the discussion we cancelled his account as of 5/3/2016, and we have authorized a refund for two months of service in the amount of $398 which is currently in process. We have also given him full access and rights to the...

promotional video that we built for him, free of charge. We're sorry that our advertising service didn't work for Mr [redacted].

We have spoke to this cusomter and have come to a resolution regarding this matter.
 
Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We had a very fruitful conversation with the customer today, and we've reached an amicable dispute resolution. We consider this now resolved, but please let us know if there's anything else that we can help with.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary. Sincerely,[redacted] We at DataSphere have spent a significant amount of time and staff trying to resolve this account, with little to no participation from Mr [redacted]. We have also spent additional time researching and corresponding with Mr [redacted]'s attorney. For the sake of good customer service, we are willing to make one last good faith effort at resolving this account if it can be done in a timely and efficient manor.

For better understanding, the agreement that this customer signed allows for cancellation with written notice of termination at least three business days prior to the end of the 12 month agreement term. Since this customer was only one month into the agreement, this did not apply. Despite that, we...

have cancelled the customer's account per their request. We now consider this matter resolved.

You need to address this complaint to DataSphere, Inc which is located in the Seattle area. Their website is datasphere.comPPlease remove this and other complaints from our Revdex.com record. TThanks, John