DataSphere Technologies

The customer signed up for a twelve month advertising agreement with DataSphere to include an advertising spot on kgw.comWe have already built the customer’s ad for kgw.com, [redacted]? and the [redacted]? Ad Network as well as their video scriptAlthough we have already done work for the
customer, in goodwill we did offer to reduce their agreement as well as our standard buyout but it was not acceptedBoth of these offers still stand and are available to the customer ?

Complaint: [redacted]
I am rejecting this response because:? The claims proposed by Datasphere employees are completely and fabricatedDatasphere did not create no ad or video script within less than hours of signing the contractIt's ridiculous that they would claim such thingsAt the time of signing the contract, I was notified by their sales rep that the following step would be for Datasphere to contact me in order to built that adThe appointment was scheduled for Tuesday, June @ am and yet they claim they've already done that for me and without my consent or any content of my businessI have contacted Datasphere as soon as 8:am on June 6, (less than hours from signing the contract) to notify them of my decision to cancel the agreement for the singular reason so that they cannot claim they have done work for me, which they haven'tThey were notified right away of my decision and yet they claim they've already built my adRidiculously information which illustrates their? scheming practices in dealing with their customers.?
Sincerely,
[redacted]

Complaint: ***
I am rejecting this response because: this complaint needs to remain outstanding unless and until I see the monies going to my bank - at a minimum, this company should be able to prove they have credited my account and debited their account for the $amount.? My bank told me we would need to see? whether or not my account was credited this amount - it should be going into a special department of the bank.? I will check towards the end of this week to see if I was, in fact, credited this amount from this company
Sincerely,
*** ***

This customer signed a twelve month agreement with DataSphere on 4/25/which includes advertising on KATU.com mobile website and mobile appsDataSphere is the digital advertising division of Sinclair Broadcasting, owner of ***The customer has since received 8,impressions resulting in
actions and four leads from the advertisingOur numbers are reported to us from ***, ***? and the ***? Ad Network, and we then display the data in the customer’s marketing dashboard? The customer is not due a refund due to services rendered as per the agreementAdditionally the customer’s bank dispute results in a discrepancy with their stated paid amount? We will send the customer an updated offer to resolve their account

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***? and find that this resolution is satisfactory to me
Since this was a misunderstanding from their agent when offering me prodcuts the company has agreed to cancel the remaining term of contract and waive the buyout fee, as well as credit me half of my first month paymentI appreciate their willingness to resolve this matter.? ?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the resolution is to cancel without further charges.? Sincerely, [redacted]

We have made attempts to reach out to the customer, but have been unable to speak with herWe have cancelled the account automatically at the end of the six month agreementIf anything else is needed, the customer can reach out to us at anytime and we'd be happy to discuss.?

Good morning ***,We are sorry you wish to discontinue your service with us.? However, we understand you must make the best decision for your business at this juncture.? I was recently notified of a Revdex.com complaint that was made on 10/20/2015, which I would love to resolve
amicably.? I’ve read your desired resolution, and I’m willing to agree to these termsWith that said, I have scheduled your account to cancel on 10/20/to alleviate any further billing to your account.? I have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably
Best,
Dean l Customer Success ManagerDataSphere Technologies, Inc.** ***
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Complaint: ***I am rejecting this response because: Datasphere only offered half a refund for the past months, even though they were not holding their end of the deal from the time of signing the contractFor the meantime, I accepted the half refund of $to be refundedI told the representative I would fight for the other half with someone elseI have only seen $of this money and its been business days! Organization and communication has been awful on Datasphere's partI do not accept this response.?
*** ***

We worked together with the customer and found a solution that was acceptable for bothWe consider this matter now closed, but please let us know if there's anything else needed.?

We're sorry to hear that our customer had a negative experienceWe have reached out to him, and together came to an agreement to shorten his agreement from to months, and we are also working together to get his promotional video published.?

We worked together with the customer on a mutually acceptable resolutionWe consider this matter now resolved but please let us know if anything else is needed.?

Redeeming a coupon and tracking redemptions is simple.? Potential customers click the Claim Offer button and can email, text or print the coupon.? They can redeem the coupon by contacting the business, and the localsaver page is complete with information on how to connect with the business.? In the dashboard, you can see who has claimed a coupon and have a chance to reach out.? That said, coupons are optional, and you do not need them to participate in the program fully.? Mr*** agreement guaranteed actions - actions are counted each time a potential customer shows interest in his business, and Mr*** averaged an outstanding actions per month.? Additionally, Mr*** received leads which he had the opportunity to follwith.? Although the guarantee has been met, we can offer a one-month goodwill refund to resolve this issue.?

Complaint: ***
?
I"m waiting to receive a written response from DataSphere with a resolution? I had a conversation with the person responsible for answering Revdex.com complaints? She
was only willing to settle for?
months payment? I am not happy with the service, they can keep the one month of July but have contacted my credit card company to dispute any additional charges?
I will send the resolution letter once it arrives via email?
Thank you for your prompt responsiveness? I appreciate your help in this matter?
Sincerely,?
*** * ***
?
I am rejecting this response because:Sincerely,*** ***

We have investigated this issue thoroughlyAlthough our version of events is very different, in the spirit of goodwill we have complied with the customer's requestThis account is now resolved.?

We have searched our records, and the only record that we have for [redacted] is a free account that we don't have any payment information for and have never charged? Maybe we're not looking at the right account, if we can please have the account number, that will help us find the
right accountPlease either post the account number here if possible, or email us at [email protected] would like to work with this business to ensure that we resolve any potential issues.?

We're sorry that you feel this wayAs stated previously, we cannot provide a refund for more than you actually paidWe have delivered on the guaranteed actions as per our agreementDespite this, for resolution we have offered you a goodwill offer of 25% off of the one month that you paid forThis offers still stands.?

We are in active communication with this customer, and we're currently investigating the situationWe have another call with him on Wednesday 8/to work together towards a resolution of the account.?

We worked together with our customer and came up with a resolution that works for allWe now consider this matter closed but please let us know if there are any additional questions.?

We reached out to Ms*** on 5/12/to better understand her concernsWe walked the customer through our advertising options including use of custom imagesWe also reduced the terms of her agreement from months to monthsWe are working together with Ms*** to better meet her
advertising expectations.?