DataSphere Technologies

We worked together with this customer for a satisfactory account resolutionWe now consider this matter closed, but please let us know if there's anything else that is needed

We have spoke to this cusomter and have come to a resolution regarding? this matter
?
Thank you,

We had a very fruitful conversation with the customer today, and we've reached an amicable dispute resolutionWe consider this now resolved, but please let us know if there's anything else that we can help with.?

Account was cancelled and refund for prepaid issued on 2/8/18, sent to PO BoxIt typically takes 3-weeks so customer should receive this any day nowThis communication was also sent to customerIf not received please call us as soon as possible.? ?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

? Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase # ***Based on the correspondence with you via email/phone on October 5th,we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere
Technologies beclosed.Sincerely, Angel | ? Retention ManagerDataSphereTechnologiesp: ***e: ***@datasphere.com? ? Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center

We have been working together with this customer over a series of calls including revamping his ads and moreCustomer asked us to continue the discussion next week, so we will reach out again after the Fourth of July holiday break.?

We reached out to the customer yesterday, and spent some dedicated time with her to get her account optimized for success, including giving her our website product, complementary included in her programWe also switched her over to a different program with more of a Facebook advertising focusWe
believe that our customer is now satisfied and this disputed is resolved.?

We worked together with the customer to resolve this issueWe now consider this resolved but please let us know if anything else is needed?

Complaint: [redacted]
I am rejecting this response because. They are continuing to come after me for this $412.20. ...

I'm extremely tired of seeing their name in my inbox and this is feeling more like harassment than a resolved issue  Their claiming to not charge me to stop was obviously false.  I really want to see some of my $630 back and to never hear form them again about how they want money from me.
Sincerely,
[redacted]

Our collections team is reaching out since we have not received a payment from this customer since DecemberThe customer does owe for two months of advertising services rendered, but his agreement is cancelled so he will not accrue any further charges beyond the two payments that are past due.? ?

I have responded to the customer and am awaiting a reply.?

We've worked together with the customer on a mutually satisfactory solution.? We now consider this matter closed, but please let us know if anything else is needed

Complaint: ***
I am rejecting this response because: I have finally gotten a hold of DataSphere and they are not allowing me out of the contract, more funding any money? I will not withdraw this complaint until they do
Very Truly,
Jim M***

We thank the customer for working together with us to resolve this issueWe consider this matter now resolved but please let us know if there's anything else we can do.?

We're sorry to hear that our customer was not satisfiedWe have called and left a message, and we've also sent an email hoping to connectNote that this customer has already been cancelled per her request on 10/8/We'd like to chat to better understand the situation and see how we can
help.?

We're sorry to hear that our customer is not satisfiedWe have reached out to the customer and left a voicemail and also follemail.? ? We hope to connect soon so that we can better understand the situation and together work towards a resolution.?

Revdex.com:
Other then the fact that I did respond to the company via email I am fine with the outcome
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Complaint: ***I am rejecting this response because it does not address all the issues I brought up in my original complaint.? I am expecting a call from Ruth on TuesdaySincerely,*** ***

Complaint: [redacted]
I am rejecting this response because:
I stand true to the fact that the “data” Datasphere is providing is fraudulent and inaccurateI was lied to and mislead into a “service” and agreement that was and is not what was presented to me.? I want a complete refund and the contract obolved in writing to be satisfiedI have since only received an email stating they have cancelled the contract.?