DataSphere Technologies

We apologize that your cancellation request was missed and your account remained active after the sale of your propertyWe will go ahead and issue you a refund for months in the amount of $You will receive the refund by check in 7-business daysWe hope that you will
consider advertising with LandWatch again in the future when you have additional properties for salePlease feel free to call us at 866-905-will any questions.

We have reached out the customer and together came to a mutual agreementThis is account is now resolved, but please let us know if there's anything else needed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Despite multiple attempts of voicemail and email, we have been unable to reach this customer to discuss their accountIn lieu of customer response, and in goodwill we have reduced the customer's agreementWe welcome the customer to reach out to us if anything else is needed.

Despite multiple attempts, we have been unable to reach this customerWe have sent the customer a detailed email explaining our auto renew policy, which was also included in the agreement that he originally signed This account is now cancelled and there will be no further billingWe
consider this matter now resolved, but please let us know if there's anything else needed.

We're sorry to hear that our customer was not satisfied with our serviceWe had received his request to cancel and we've left him a voice and email on 4/to discuss, but did not hear backUltimately, no advertising can guarantee customer calls, but we do guarantee actions meaning that a consumer
saw and acted on the adMany times that action is a downloaded coupon, and we do see that consumers downloaded his couponWe also show that his ad was displayed 49,times, and received a total of actions to dateIf the customer is no longer interested in our services, we can reduce his agreement from his agreed upon months to months, which is the very lowest terms we haveUnfortunately, we cannot provide a refund for services already rendered since we've paid for his advertising on the Google and Facebook network, and delivered as promised on views and actions We hope that this is an acceptable solution, and we're sorry that the results did not meet his expectations.

We worked together with our customer and came up with a resolution that works for allWe now consider this matter closed but please let us know if there are any additional questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The customer’s ads were created and submitted for his review on 6/6/and his video script was also submitted for approval on that dayOur multimedia team automatically begins working on the ad, profile and video script from the day the customer signs up, and it’s typically ready in time for the Onboarding call for which the customer had scheduled for 6/12/but he was unable to attendWe have previously provided the customer with two options to resolve his account, and those offers are still available to him

We're sorry to hear that our customer was not satisfiedWe have called and left a message, and we've also sent an email hoping to connectNote that this customer has already been cancelled per her request on 10/8/We'd like to chat to better understand the situation and see how we can
help

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards to case # ***Based on the correspondence with you via email today 5/7/15, we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere
Technologies be closed.Sincerely, *** ** *** | Retention ManagerDataSphere Technologies, Inc.p: *** ***e: ***@datasphere.com

We worked together with this customer for a good resolutionHe asked to downgrade his account to the version that doesn't include advertisingPer the customer request, his account was downgraded on 8/19/16, and he will not be subject to any further chargesCustomer tells us that he plans to potentially resign up for our marketing program in March when his other advertising obligations are complete.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We've reached out to the customer, but we both keep missing each otherI'm posting an update to ensure that our response time window doesn't time outWe sent the customer a proposal via email, and we're awaiting his response to our offer.

Complaint: ***I am rejecting this response because:
I have been a customer with
Datasphere, since 2/16.
I was promised good communication with supportI was promised leads, and my company would be viewed by thousands of Viewers.
I was promised follow up with support..
I explained I run a business, it's difficult for me to leave my clients and make it convenient for Datesphere.
I was promised easy accessibility to support and staff would help me make changes in my advertising.
I tried to update my advertising and was locked out.
I reached out to them by email and left several voicemails..
There was a schedule where I could speck to a specialist, but it was weeks from the date in which I needed help.
All I got back was a link to change password.
I left several voicemails that I wanted to have a person call me, but again you have to get on their schedule!
I have never reached a person, when I called back, always a voicemail.
I realize I signed a month agreement, however they did not achieve their end of the bargain!!
I never got follow up call, from this company after the first month.
My biggest complaint is that their is never a person to talk to, when you need help..
For example, on Nov 16, I stayed on the line for several -3- hours, called back numerous times..
left voicemails to have them call me back they promise they will call you back within business daysI never got a voicemail
- callback from Datasphere until 1-days ago, after I made a complaint to Revdex.com
I feel this company is under staffed, promises the small business person the CustomerService they cannot deliver
Example: if you want an account review, it takes about weeks to get in their schedule.
They are in a different time zone, so that cuts several hours off the business day.
In June I took many hours to put together the changes I desired, I emailed support the changes.
I specifically asked the salesperson when I signed up, if I would get help in editing and changing my ads, she assured it would be easy and would allow my business a lot of exposure.
I was assured quick response and accessibility to help with my account.
After countless emails and voicemails I only received a link and a brief explanation of basically how to do it yourself.
But as I explained in my emails and voicemails, I was locked out of my sign on!
Realized I am running a business, this was definitely not what I signed up for.
I went on their website and their were some of the same concerns, I have.
I dispute the changes of $since June because you did not hold up your end of the deal.
I feel you have misrepresented your selves, and could not achieve what you promised
Totally amazing now that I filed a complaint, you are reaching out to me by phone.
I was with a client yesterday and the day before when Ruth and Kyle called me.
When I called Kyle back at the number he left: message said we are experiencing a high volume of calls.
When I called Ruth back, 2xs, just a few minutes after she left a message, I got a message that she would be out of the office on Thanksgiving, which it was 3, business days after Thanksgiving.
I did not hear back from her, last pm.
I was available until pm, CST.
So this morning, I get an email that they will let me out of contact in November.
This is not acceptable.
I have been in business for years, I have done business with many companies, advertising
I have never had this situation and feel like I have been mislead.
This is why I have reached out to The Revdex.com.
So no I don't feel like I should be made to pay since June, just because I was emailed an agreement in February.
Thank you for your help.
*** ***
Sincerely,*** ***

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards to case # ***Based on the correspondence via phone with one of our managers on 5/14/15, we believed we have reached an amicable resolution in this matter.We respectfully request that this
case against DataSphere Technologies be closed.Sincerely, *** ** *** | Retention Managerp: *** | f: ***e: ***@datasphere.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to meThe business complied to releasing the agreement as they did not contact me since November did not complete services as agreeded but we have settled thisI hope their sales practice and customer service improves I hate to see small businesses like my self suffer.
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: The representative told me when we spoke that I did not owe anything and that I was free and clear. I did not pay those months because I was mislead by DataSphere that I could cancel at any time without penalty. I canceled with them prior to to those months. I should owe nothing, and they should be refunding my funds for a complete ant total lack of achieving what they said they would do. If I tell a customer that I will trim or remove a tree and don't do exactly what I said that I would do I make it right. It is nothing more than honest business practice. DataSphere is simply scamming small business owners and reaping the benefits when we are too busy to fight them for it. Busy trying to make up for the business that we pay for which they never generate
Sincerely,
*** ***