DataSphere Technologies

We have reached out the customer and together came to a mutual agreementThis is account is now resolved, but please let us know if there's anything else needed.

We apologize that your cancellation request was missed and your account remained active after the sale of your propertyWe will go ahead and issue you a refund for months in the amount of $You will receive the refund by check in 7-business daysWe hope that you will
consider advertising with LandWatch again in the future when you have additional properties for salePlease feel free to call us at 866-905-will any questions.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Despite multiple attempts of voicemail and email, we have been unable to reach this customer to discuss their accountIn lieu of customer response, and in goodwill we have reduced the customer's agreementWe welcome the customer to reach out to us if anything else is needed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We're sorry to hear that our customer was not satisfied with our serviceWe had received his request to cancel and we've left him a voice and email on 4/to discuss, but did not hear backUltimately, no advertising can guarantee customer calls, but we do guarantee actions meaning that a consumer
saw and acted on the adMany times that action is a downloaded coupon, and we do see that consumers downloaded his couponWe also show that his ad was displayed 49,times, and received a total of actions to dateIf the customer is no longer interested in our services, we can reduce his agreement from his agreed upon months to months, which is the very lowest terms we haveUnfortunately, we cannot provide a refund for services already rendered since we've paid for his advertising on the Google and Facebook network, and delivered as promised on views and actions We hope that this is an acceptable solution, and we're sorry that the results did not meet his expectations.

We worked together with our customer and came up with a resolution that works for allWe now consider this matter closed but please let us know if there are any additional questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The customer’s ads were created and submitted for his review on 6/6/and his video script was also submitted for approval on that dayOur multimedia team automatically begins working on the ad, profile and video script from the day the customer signs up, and it’s typically ready in time for the Onboarding call for which the customer had scheduled for 6/12/but he was unable to attendWe have previously provided the customer with two options to resolve his account, and those offers are still available to him

We're sorry to hear that our customer was not satisfiedWe have called and left a message, and we've also sent an email hoping to connectNote that this customer has already been cancelled per her request on 10/8/We'd like to chat to better understand the situation and see how we can
help

Despite multiple attempts, we have been unable to reach this customerWe have sent the customer a detailed email explaining our auto renew policy, which was also included in the agreement that he originally signed This account is now cancelled and there will be no further billingWe
consider this matter now resolved, but please let us know if there's anything else needed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards to case # ***Based on the correspondence with you via email today 5/7/15, we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere
Technologies be closed.Sincerely, *** ** *** | Retention ManagerDataSphere Technologies, Inc.p: *** ***e: ***@datasphere.com

We worked together with this customer for a good resolutionHe asked to downgrade his account to the version that doesn't include advertisingPer the customer request, his account was downgraded on 8/19/16, and he will not be subject to any further chargesCustomer tells us that he plans to potentially resign up for our marketing program in March when his other advertising obligations are complete.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as any remaining payments are $ Would like clarification as to how much is remaining to be paid as well as be allowed to pay in full by invoice as the customer service rep said. Sincerely, *** ***

We've reached out to the customer, but we both keep missing each otherI'm posting an update to ensure that our response time window doesn't time outWe sent the customer a proposal via email, and we're awaiting his response to our offer.

Good afternoon *** We are sorry you wish to discontinue your service with us. However, we understand you must make the best decision for your business at this juncture. I was recently notified of a Revdex.com complaint that was made on 10/30/case # (#***) which I would love to
resolve amicably. I’ve read your desired resolution, and I’m willing to agree to these termsWith that said, I have scheduled your account to cancel on 10/30/to alleviate any further billing to your account. I have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably
Please let me know if we can do anything to resolve this issue for you
Dean
***

DataSphere is the digital advertising division of Sinclair Broadcasting, the parent company of WEARThe customer signed an agreement with DataSphere on 5/7/for a twelve month advertising package that includes advertising on WEARTV.com, along with *** and *** Network advertising and a
promotional video and websiteThe signed agreement states that the customer is paying for advertising services which begin immediatelyOn 5/9/18, the customer told us that they wanted to cancel due to not having the funds to continueWe sent the customer a cancellation confirmation on that same dayThe customer will not receive any further billing from usWe had however already built the customer’s ads and videos, and therefore we can not provide refunds on services rendered

We have reached out to the customer, shortened the agreement to months and worked with her to better understand the program and the tools available to herWe also encouraged her to make an appointment with one of our marketing consultants to help boost her results We believe that this issue is now resolved.