June 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his washer.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that the service plan he purchased is administered through WarrantechWe regret that our representatives are unable to override decisions regarding coverageIt is our understanding that a representative from the service plan administrator contacted himIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
I have received your letter regarding [redacted] 's concerns about the service planI apologize for any inconvenience Mr [redacted] experiencedIt is my understanding that a representative from the service plan administrator contacted himIf he has any questions, Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,James T M***,Director, Service Operations
June 12, [redacted] ***RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his range.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return or an exchange for the rangeHe indicated that he has received the parts for the rangeIf he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service Operations [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
July 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about her rangeWe regret her continued disappointmentHowever, our representatives are not authorized to override manufacturer decisions regarding repair or replacement.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear beloI am not satisfied with the response from hh Gregg there is no damage to the screen of the televisionAs you can see the problem is with how the picture is shownI never brought the the back to the store and showed it to anybody so that statement is untrueI would like hh Gregg to stand behind the products that they sell and not give their customers the run aroundI would expect a brand new television to last longer than two weeksIf I have to get the television repaired already it seems to me that more problems would happenI just want a television that works or my money backRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am not [redacted] and my complaint number is NOT # [redacted] . An error has been made in processing the response and I have received the response to someone else's complaint. Regards, [redacted]
June 26, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] ... is experiencing. We regret that we are unable to provide a refund for her service plan.It is our understanding that the part needed for the repair has arrived and service has been scheduled. If she has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below As I suspected my range is still not working properly On June 10, I was preparing dinner for my family and I turned the eye on as I normally would and there was a loud popping noise and flames came out the back of the stove where the electrical components are located for the knob This caused my breaker to switch and my stove turned off completelyI called HH Gregg at 6:52pm and the customer service line was closed I called the warranty company times, at 7:01pm, 7:11pm and 7:18pm and was greeted with a recording that stated they were having technical difficulties and to call back at another time I called the Fayetteville, NC store at 7:13pm and 7:19pm and spoke with a general manager who finally advised me to contact A&E factory, since they are the last repair company to come out to my residence to "fix" the problem I called and spoke with a gentleman at 7:27pm with A&E and was advised that the earliest someone could come back to my residence would be June 16th If they come out to my residence again this will be the 8th time I have had to leave work for this one appliance the last time being May 26th for approximately hours Not only did this interrupt my dinner but this is a major fire hazard which is one of the biggest concerns I had I expressed this concern to the Customer service supervisor on or about May 27th when I called HH Gregg to inform her of the findings from the second repair job completed by A&E and that wires were missing from my stove She stated that she would contact the warranty company and that in turn Kinston Refrigeration company would be contacted, they are first company to "fix" the problem and who also left wires off of the applianceI was informed that someone would call back to follow up with me This has not occurred yet At this point I need the appliance replaced because it is pretty obvious that no one knows how to repair it correctlyThe wrong part has been ordered twice and there have two faulty repairs I purchased the item for plus tax and spent for a year extended warranty that will expire this month If A&E comes back to my residence to "repair" it for the third time who's to say that I will not run into the same problem in a few weeks or months when my warranty is expired Then I, the customer, will be stuck with either an expensive repair bill, having to replace the appliance or worse my house being burnt down due to a faulty repair How is this acceptable to anyone? Who will repair the wiring in my home, or better yet replace my residence, sentimental items lost, and the trauma this will cause my family if my residence catches on fire At this point I am afraid to even use my rangeHow is a refund going to address all the potential problems that could arise in the future I need and want answers Regards, Crystal Carter
June 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your letter regarding [redacted] ***’s concerns about the television.I apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredIf she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
July 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear MsRichardson:I have received your follletter regarding [redacted] ’s range.I am sorry for her continued disappointmentHowever, we are unable to offer further compensationWe hope that the servicer is able to resolve her concerns in an expeditious manner.We appreciate having the opportunity to answer Ms [redacted] complaintSincerely,James TM***Director, Service OperationsJTM/rlb
June 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns.Our records indicate that a refund for the washer was processedOnce a product is replaced or refunded, the service plan coverage is deemed fulfilledThe coverage is not eligible for refund and cannot be transferred to the new product.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb
June 18, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her range. I apologize for any inconvenience MsBradshaw
experiencedWe regret that we are unable to honor her request for a refundHowever, if a factory-authorized technician determines that the range is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
June 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding *** ***’s concerns about the service plan.I apologize for any inconvenience Mr***
experiencedIt is my understanding that a representative from the service plan administrator contacted himIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
June 5, 2015Peggy *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the refrigerator.I apologize for any inconvenience she experienced
We regret that given the length of time since the purchase in March of 2015, there is no way to verify how any issues with the refrigerator may have occurred. If she is unhappy with the repair of the refrigerator door, she might want to contact the servicer and schedule a follservice callIt is my understanding that most servicers offer a warrantee for their repairs.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That is the most insulting offer I have ever receivedIt is not only offensive but also insult my common sense at the very basic levelWhy? Would I ever buy another product from hh GreggNot only did I buy a bad tv from your store that you refuse to exchangeThen you turn around and offer to sell me another one at a discounted priceWhy so you can take more of my hard earned money and sell me more bad merchandiseNo thank you You lie and say that I damaged the screen and nobody from your store has ever seen the tv since I left the store with it even after I sent in pictures of the tv you still refuse to do the right thingYou do not care because it not youIt is not your hard earned moneyThis has been the worst experience I have ever been through with a retailerYou state that in the interest of customer relations you can select me a tv at a discounted priceWhat a joke! Hh Gregg will never get another dime of my money.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
June 18, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the television.We regret his continued disappointmentCustomers have the option to inspect products before they leave the store.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted priceIf he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
June 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his washer.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that the service plan he purchased is administered through WarrantechWe regret that our representatives are unable to override decisions regarding coverageIt is our understanding that a representative from the service plan administrator contacted himIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
I have received your letter regarding [redacted] 's concerns about the service planI apologize for any inconvenience Mr [redacted] experiencedIt is my understanding that a representative from the service plan administrator contacted himIf he has any questions, Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,James T M***,Director, Service Operations
June 12, [redacted] ***RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his range.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return or an exchange for the rangeHe indicated that he has received the parts for the rangeIf he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service Operations [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
July 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about her rangeWe regret her continued disappointmentHowever, our representatives are not authorized to override manufacturer decisions regarding repair or replacement.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear beloI am not satisfied with the response from hh Gregg there is no damage to the screen of the televisionAs you can see the problem is with how the picture is shownI never brought the the back to the store and showed it to anybody so that statement is untrueI would like hh Gregg to stand behind the products that they sell and not give their customers the run aroundI would expect a brand new television to last longer than two weeksIf I have to get the television repaired already it seems to me that more problems would happenI just want a television that works or my money backRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am not [redacted] and my complaint number is NOT # [redacted] . An error has been made in processing the response and I have received the response to someone else's complaint. Regards, [redacted]
June 26, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] ... is experiencing. We regret that we are unable to provide a refund for her service plan.It is our understanding that the part needed for the repair has arrived and service has been scheduled. If she has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below As I suspected my range is still not working properly On June 10, I was preparing dinner for my family and I turned the eye on as I normally would and there was a loud popping noise and flames came out the back of the stove where the electrical components are located for the knob This caused my breaker to switch and my stove turned off completelyI called HH Gregg at 6:52pm and the customer service line was closed I called the warranty company times, at 7:01pm, 7:11pm and 7:18pm and was greeted with a recording that stated they were having technical difficulties and to call back at another time I called the Fayetteville, NC store at 7:13pm and 7:19pm and spoke with a general manager who finally advised me to contact A&E factory, since they are the last repair company to come out to my residence to "fix" the problem I called and spoke with a gentleman at 7:27pm with A&E and was advised that the earliest someone could come back to my residence would be June 16th If they come out to my residence again this will be the 8th time I have had to leave work for this one appliance the last time being May 26th for approximately hours Not only did this interrupt my dinner but this is a major fire hazard which is one of the biggest concerns I had I expressed this concern to the Customer service supervisor on or about May 27th when I called HH Gregg to inform her of the findings from the second repair job completed by A&E and that wires were missing from my stove She stated that she would contact the warranty company and that in turn Kinston Refrigeration company would be contacted, they are first company to "fix" the problem and who also left wires off of the applianceI was informed that someone would call back to follow up with me This has not occurred yet At this point I need the appliance replaced because it is pretty obvious that no one knows how to repair it correctlyThe wrong part has been ordered twice and there have two faulty repairs I purchased the item for plus tax and spent for a year extended warranty that will expire this month If A&E comes back to my residence to "repair" it for the third time who's to say that I will not run into the same problem in a few weeks or months when my warranty is expired Then I, the customer, will be stuck with either an expensive repair bill, having to replace the appliance or worse my house being burnt down due to a faulty repair How is this acceptable to anyone? Who will repair the wiring in my home, or better yet replace my residence, sentimental items lost, and the trauma this will cause my family if my residence catches on fire At this point I am afraid to even use my rangeHow is a refund going to address all the potential problems that could arise in the future I need and want answers Regards, Crystal Carter
June 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your letter regarding [redacted] ***’s concerns about the television.I apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredIf she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
July 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear MsRichardson:I have received your follletter regarding [redacted] ’s range.I am sorry for her continued disappointmentHowever, we are unable to offer further compensationWe hope that the servicer is able to resolve her concerns in an expeditious manner.We appreciate having the opportunity to answer Ms [redacted] complaintSincerely,James TM***Director, Service OperationsJTM/rlb
June 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns.Our records indicate that a refund for the washer was processedOnce a product is replaced or refunded, the service plan coverage is deemed fulfilledThe coverage is not eligible for refund and cannot be transferred to the new product.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb
June 18, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her range. I apologize for any inconvenience MsBradshaw
experiencedWe regret that we are unable to honor her request for a refundHowever, if a factory-authorized technician determines that the range is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
June 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding *** ***’s concerns about the service plan.I apologize for any inconvenience Mr***
experiencedIt is my understanding that a representative from the service plan administrator contacted himIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
June 5, 2015Peggy *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the refrigerator.I apologize for any inconvenience she experienced
We regret that given the length of time since the purchase in March of 2015, there is no way to verify how any issues with the refrigerator may have occurred. If she is unhappy with the repair of the refrigerator door, she might want to contact the servicer and schedule a follservice callIt is my understanding that most servicers offer a warrantee for their repairs.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That is the most insulting offer I have ever receivedIt is not only offensive but also insult my common sense at the very basic levelWhy? Would I ever buy another product from hh GreggNot only did I buy a bad tv from your store that you refuse to exchangeThen you turn around and offer to sell me another one at a discounted priceWhy so you can take more of my hard earned money and sell me more bad merchandiseNo thank you You lie and say that I damaged the screen and nobody from your store has ever seen the tv since I left the store with it even after I sent in pictures of the tv you still refuse to do the right thingYou do not care because it not youIt is not your hard earned moneyThis has been the worst experience I have ever been through with a retailerYou state that in the interest of customer relations you can select me a tv at a discounted priceWhat a joke! Hh Gregg will never get another dime of my money.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
June 18, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the television.We regret his continued disappointmentCustomers have the option to inspect products before they leave the store.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted priceIf he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb