Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The Business DID NOT CALL US YET I dont know what is the resolution offer.]
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s TV concern.
Again we do apologize for any inconvenience Mr. [redacted] may have experienced. Our records indicate Ms. [redacted] was provided a different model Samsung on 01/11/17
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
The refrigerator is still not working, and we have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.
Regards,
Ann GiancolaRevdex.com:The refrigerator is still not working, and have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that a refund is being processed. She should receive the refund in the next 30 days. If she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
November 18, 2015RE: [redacted]
Dear [redacted]:I have received your recent letter [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan she purchased is administered through...
[redacted]. We contacted the service plan administrator and were informed that they do not have a record of a repair request. If she has any questions, [redacted] can be reached at [redacted]We appreciate having the opportunity to respond to the complaint. Sincerely,James [redacted]Director, Service Operations
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern.I apologize for any inconvenience Ms. [redacted] may have experienced. I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HH Gregg stated their items were first come first served and yet fail to provide any proof my order was after all stock was sold. I placed order on 11/23/2016, and yet they say they were out of stock? No, I believe they are guilty of bait and switch, or false advertising. I still find their response unacceptable. One purchase was cancelled and refunded without even contacting me. Second purchase has still not been handled. No where in their letter do they address why one was refunded one was not?? Or why they kept my money from the 23rd of November??
Regards,
[redacted]
September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her purchase.I apologize for any frustration [redacted] experienced....
However, we are unable to offer a price adjustment. Our records indicate that the before-tax price she paid for the dryer, model MGDB835DW, was $665.99. The current price for model MGDB835DW is $699.99 before sales tax. She was also charged for a gas dryer delivery kit. If she has any questions about her order, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the refunds. I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the refund checks were processed. She should receive them in the next 5-10 business days if she has not received them already. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If she placed the order using...
RAC [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. We recommend that she contact RAC at (800) 665-5510 for information about her payments or the rental agreement. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will not accept that you cannot look into this. After all you all are the ones that started all this confusion.
Regards,
[redacted]
January 25, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. Our...
representative contacted Warrantech and was informed that a service call is scheduled for 1/26. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 1, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced....
We regret that we are unable to authorize an exchange or a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Dear Ms. [redacted], I regret that at this time we do not have any further information regarding Mr. [redacted]'s complaint. Sincerely, Z.A. N[redacted]Executive Team
February 1, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. R[redacted] encountered. We have contacted Warrantech on the customer’s behalf and they have advised that the claim has been closed due to no activity within 90 days. She must contact Warrantech at (877)456-9643 for further assistance with her repair.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about his refund.I apologize for any inconvenience he experienced....
We have processed a refund for the hoses. He should receive it in the next 15 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This has nothing to do with my complaint ? This has another persons name attached ? Am I being refunded ? I'm not sure what this means . Please advise
Regards,
[redacted]
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret...
that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the door was replaced. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 10, 2015[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the range was delivered. The order listed on invoice 2536-013055 is financed under a 36-month promotional finance period. If she has any questions about her account, the card administrator can be reached at (800) 333-1071.Additionally, a delivery rebate for her purchase was submitted by the store personnel. Rebates for qualifying purchases are processed within 6-8 weeks of delivery confirmation.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The Business DID NOT CALL US YET I dont know what is the resolution offer.]
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s TV concern.
Again we do apologize for any inconvenience Mr. [redacted] may have experienced. Our records indicate Ms. [redacted] was provided a different model Samsung on 01/11/17
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
The refrigerator is still not working, and we have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.
Regards,
Ann GiancolaRevdex.com:The refrigerator is still not working, and have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that a refund is being processed. She should receive the refund in the next 30 days. If she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
November 18, 2015RE: [redacted]
Dear [redacted]:I have received your recent letter [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan she purchased is administered through...
[redacted]. We contacted the service plan administrator and were informed that they do not have a record of a repair request. If she has any questions, [redacted] can be reached at [redacted]We appreciate having the opportunity to respond to the complaint. Sincerely,James [redacted]Director, Service Operations
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern.I apologize for any inconvenience Ms. [redacted] may have experienced. I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HH Gregg stated their items were first come first served and yet fail to provide any proof my order was after all stock was sold. I placed order on 11/23/2016, and yet they say they were out of stock? No, I believe they are guilty of bait and switch, or false advertising. I still find their response unacceptable. One purchase was cancelled and refunded without even contacting me. Second purchase has still not been handled. No where in their letter do they address why one was refunded one was not?? Or why they kept my money from the 23rd of November??
Regards,
[redacted]
September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her purchase.I apologize for any frustration [redacted] experienced....
However, we are unable to offer a price adjustment. Our records indicate that the before-tax price she paid for the dryer, model MGDB835DW, was $665.99. The current price for model MGDB835DW is $699.99 before sales tax. She was also charged for a gas dryer delivery kit. If she has any questions about her order, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the refunds. I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the refund checks were processed. She should receive them in the next 5-10 business days if she has not received them already. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If she placed the order using...
RAC [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. We recommend that she contact RAC at (800) 665-5510 for information about her payments or the rental agreement. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will not accept that you cannot look into this. After all you all are the ones that started all this confusion.
Regards,
[redacted]
January 25, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. Our...
representative contacted Warrantech and was informed that a service call is scheduled for 1/26. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 1, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced....
We regret that we are unable to authorize an exchange or a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Dear Ms. [redacted], I regret that at this time we do not have any further information regarding Mr. [redacted]'s complaint. Sincerely, Z.A. N[redacted]Executive Team
February 1, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. R[redacted] encountered. We have contacted Warrantech on the customer’s behalf and they have advised that the claim has been closed due to no activity within 90 days. She must contact Warrantech at (877)456-9643 for further assistance with her repair.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about his refund.I apologize for any inconvenience he experienced....
We have processed a refund for the hoses. He should receive it in the next 15 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This has nothing to do with my complaint ? This has another persons name attached ? Am I being refunded ? I'm not sure what this means . Please advise
Regards,
[redacted]
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret...
that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the door was replaced. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 10, 2015[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the range was delivered. The order listed on invoice 2536-013055 is financed under a 36-month promotional finance period. If she has any questions about her account, the card administrator can be reached at (800) 333-1071.Additionally, a delivery rebate for her purchase was submitted by the store personnel. Rebates for qualifying purchases are processed within 6-8 weeks of delivery confirmation.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb