February 1, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. R[redacted] encountered. We have contacted Warrantech on the customer’s behalf and they have advised that the claim has been closed due to no activity within 90 days. She must contact Warrantech at (877)456-9643 for further assistance with her repair.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his furniture.We apologize for any inconvenience Mr. [redacted] encountered. Warrantech...
has been contacted on the customer’s behalf and they advised that they have dispatched his information to the service center about the love seat. He should be contacted within 2 to 3 business days to schedule service. According to Warrantech the peeling of the sofa is considered a cosmetic issue which is not covered under the warranty. However, we have emailed them regarding the reclining problem so that thet can dispatch the details of the issue to the service center to schedule service. If Mr. [redacted] needs further details, Warrantech can be reached at (877) 456-9643. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that a refund is being processed. She should receive the refund in the next 30 days. If she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV concern.I apologize for any frustration [redacted] may have experienced. Per the premium...
service plan agreement, once a credit for replacement has been issued, the warranty is fulfilled in full. The credit is based upon the purchase price of the product, not current sales or promotions. While we try to accommodate all of our customer’s concerns and situations, our inventory and pricing are not static. We ask that Ms. [redacted] please use the credit at her nearest local store. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
March 1, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced....
We regret that we are unable to authorize an exchange or a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Dear Ms. [redacted], I regret that at this time we do not have any further information regarding Mr. [redacted]'s complaint. Sincerely, Z.A. N[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern.I apologize for any inconvenience Ms. [redacted] may have experienced. I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
The refrigerator is still not working, and we have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.
Regards,
Ann GiancolaRevdex.com:The refrigerator is still not working, and have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If she placed the order using...
RAC [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. We recommend that she contact RAC at (800) 665-5510 for information about her payments or the rental agreement. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk
March 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the microwave and the range.I apologize for any...
inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchange. The return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 13, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience the [redacted] may have experienced. Based on the additional information sent over by Mr. [redacted] and upon further investigation we are authorizing an exchange on the washer. In order to process that exchange we are requesting that Mr. or Mrs. [redacted] returns the call as soon as possible.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This has nothing to do with my complaint ? This has another persons name attached ? Am I being refunded ? I'm not sure what this means . Please advise
Regards,
[redacted]
January 25, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. Our...
representative contacted Warrantech and was informed that a service call is scheduled for 1/26. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the refunds. I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the refund checks were processed. She should receive them in the next 5-10 business days if she has not received them already. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
February 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about his refund.I apologize for any inconvenience he experienced....
We have processed a refund for the hoses. He should receive it in the next 15 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery concern.I apologize for any frustration Ms. [redacted] may have experienced. We ask that Ms. [redacted]...
please accept our apology for the poor delivery service she has received. We continually take steps to fix and improve the service of our company so that such an event will never happen again. On 1/7/17 the refrigerator connection kit was refunded under invoice [redacted]. We look forward to providing better service to Ms. [redacted] in her future transactions with hhgregg. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
April 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her claim.We apologize for any inconvenience Ms. [redacted] encountered. it has been concluded that there is no further information to add to our original response. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
February 1, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. R[redacted] encountered. We have contacted Warrantech on the customer’s behalf and they have advised that the claim has been closed due to no activity within 90 days. She must contact Warrantech at (877)456-9643 for further assistance with her repair.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his furniture.We apologize for any inconvenience Mr. [redacted] encountered. Warrantech...
has been contacted on the customer’s behalf and they advised that they have dispatched his information to the service center about the love seat. He should be contacted within 2 to 3 business days to schedule service. According to Warrantech the peeling of the sofa is considered a cosmetic issue which is not covered under the warranty. However, we have emailed them regarding the reclining problem so that thet can dispatch the details of the issue to the service center to schedule service. If Mr. [redacted] needs further details, Warrantech can be reached at (877) 456-9643. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that a refund is being processed. She should receive the refund in the next 30 days. If she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV concern.I apologize for any frustration [redacted] may have experienced. Per the premium...
service plan agreement, once a credit for replacement has been issued, the warranty is fulfilled in full. The credit is based upon the purchase price of the product, not current sales or promotions. While we try to accommodate all of our customer’s concerns and situations, our inventory and pricing are not static. We ask that Ms. [redacted] please use the credit at her nearest local store. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
March 1, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced....
We regret that we are unable to authorize an exchange or a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Dear Ms. [redacted], I regret that at this time we do not have any further information regarding Mr. [redacted]'s complaint. Sincerely, Z.A. N[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern.I apologize for any inconvenience Ms. [redacted] may have experienced. I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
The refrigerator is still not working, and we have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.
Regards,
Ann GiancolaRevdex.com:The refrigerator is still not working, and have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If she placed the order using...
RAC [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. We recommend that she contact RAC at (800) 665-5510 for information about her payments or the rental agreement. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk
March 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the microwave and the range.I apologize for any...
inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchange. The return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 13, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience the [redacted] may have experienced. Based on the additional information sent over by Mr. [redacted] and upon further investigation we are authorizing an exchange on the washer. In order to process that exchange we are requesting that Mr. or Mrs. [redacted] returns the call as soon as possible.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This has nothing to do with my complaint ? This has another persons name attached ? Am I being refunded ? I'm not sure what this means . Please advise
Regards,
[redacted]
January 25, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. Our...
representative contacted Warrantech and was informed that a service call is scheduled for 1/26. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the refunds. I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the refund checks were processed. She should receive them in the next 5-10 business days if she has not received them already. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
February 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about his refund.I apologize for any inconvenience he experienced....
We have processed a refund for the hoses. He should receive it in the next 15 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery concern.I apologize for any frustration Ms. [redacted] may have experienced. We ask that Ms. [redacted]...
please accept our apology for the poor delivery service she has received. We continually take steps to fix and improve the service of our company so that such an event will never happen again. On 1/7/17 the refrigerator connection kit was refunded under invoice [redacted]. We look forward to providing better service to Ms. [redacted] in her future transactions with hhgregg. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
April 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her claim.We apologize for any inconvenience Ms. [redacted] encountered. it has been concluded that there is no further information to add to our original response. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team