August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the rebate.I apologize for any inconvenience Mr. [redacted] experienced....
We regret that we are unable to honor his request. The rebate offer was not valid for purchases at our store. We found no record of a similar rebate that was offered through our stores. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. After review, I...
regret that the dishwasher and over-the-range microwave models ordered by Mr. [redacted] are currently on a companywide backorder with no replenishment date available. We hope that the delay for these specific products can be rectified in a timely manner, but due to shipping processes from the manufacturer we cannot provide a date that the units will be in-stock. The models are a special color of stainless and may be able to be subbed with a different brand of similar color. We ask that Mr. [redacted] continue to work with his local store for updates, sub models and price adjustments. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will give this until 10/25/16 to see if I receive the $100 check from them, if not then I will be writing back.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s range concern.I apologize for any frustration Ms. [redacted] may have experienced. After review, unless a sales...
ad or hhgregg documentation has listed the product as a self cleaning oven, I regret that we are unable to return or exchange the item that is several months past our 30 day return/exchange policy. The manufacturer’s manual should have a user care and maintenance section that can outline cleaning methods. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding Ms. Wood’s concerns about the gift card.We regret her continued disappointment. The gift card was not previously processed. I am sorry for the delay. She should receive it in the next 10-15 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
October 30, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about his range.I apologize for any inconvenience [redacted] experienced. Our representative contacted the service plan administrator and was informed that service was...
scheduled. If he has any questions, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refrigerator repair.I apologize for any frustration [redacted] may have experienced. On 1/21/17, the local...
service provider dispatched by the warranty administrator Warrantech ordered a part for the repair. The part was delivered to the servicer on 1/28/17. After speaking with Warrantech, the service provider will be in contact with Mr. [redacted] to set up a service call date to install the part. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] warranty issue.
We apologize for the issues Mr. [redacted] experienced with his...
washer. Warrantech authorized Mr. [redacted] a credit today 11/29/16 to reselect. Along with that he was also issued a reimbursement for laundry $25.00 and another $62.50 for customer satisfaction.
We ask that Mr. [redacted] please allow hhGregg 2/3 business days to process the credit. Once the credit is processed Mr. [redacted] will receive a call with an authorization number, after which he will be able to make his purchase.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
October 5, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] Customer service issue
I have tried to contact Mr. [redacted] to get a better understanding of what he’s currently dealing with. He states that the appliances were not delivered, but also requesting that the appliances are picked up for a full refund. We ask that Mr. [redacted] please return the call in order to assist him better.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about their appliances.We regret their continued disappointment. However, we are unable to authorize a return or an exchange. The washer should still be covered by the manufacturer’s warranty. If Mr. and Mrs. [redacted] would like to schedule a follow-up service call, Whirlpool can be reached at (800) 253-1301. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not [redacted] and my complaint number is NOT #[redacted]. An error has been made in processing the response and I have received the response to someone else's complaint.
Regards,
[redacted]
September 23, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern regarding...
refunds to his account. I apologize for any frustration Mr. [redacted] has experienced. On 9/12/16 under invoice [redacted], a refund of $2489.91 was credited to our mutual customers account. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about the purchase.We apologize for any inconvenience [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that the order was cancelled and refunded on 11/29/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 13, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. We are unable to offer a refund in the amount she requested. However, in the interest of good customer relations, we processed a price adjustment of $70. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] customer service issue.
We apologize for any inconvenience Mr. [redacted] may...
have experienced. Unfortunately the issues that he is experiencing (warp door) is not covered under the extended warranty. Warrantech states they tried to reach out to Mr. [redacted] and was informed he was on the “do not call list” and ended the call. HhGregg did issue Mr. [redacted] a check in the amount of $371.00 for the cost of the service call.
If Mr. [redacted] has any further questions he can contact the warranty provider Warrantech at
877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr....
Kozikowska experienced. Our representative contacted the service plan administrator and was informed that the refrigerator was repaired. We regret that we are unable to authorize replacements for products covered by Warrantech service plans. It is our understanding that if the service plan administrator determines that the refrigerator cannot be repair due to a covered defect during the coverage period, they may evaluate the service history for a possible replacement. If Mr. Kozikowska has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 30, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced. However, we are unable to honor her request. As indicated in our return policy, the return...
period is 30 days from the date of purchase. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer [redacted]’ complaint. Sincerely,Diane [redacted]Communications Manager
April 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We did not find a record of a gift card. Store credit was authorized for a small refrigerator for her to use due to the repair delay. She received the refrigerator on 3/19/16. We regret any misunderstanding. However, we are unable to provide her with a gift card.She may have the option to file a food loss claim with the service plan administrator if she has not done so already. If she has any questions, Warrantech can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 27, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and frustration Mr....
[redacted] experienced. After speaking with warrantech today, I was informed that a store credit was issued for Mr. [redacted] to reselect. Along with that store credit Mr. [redacted] was also issued $25.00 compensation for laundry mat expense.
Once the credit is processed Mr. [redacted] will be notified and provided with all the necessary information.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the rebate.I apologize for any inconvenience Mr. [redacted] experienced....
We regret that we are unable to honor his request. The rebate offer was not valid for purchases at our store. We found no record of a similar rebate that was offered through our stores. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. After review, I...
regret that the dishwasher and over-the-range microwave models ordered by Mr. [redacted] are currently on a companywide backorder with no replenishment date available. We hope that the delay for these specific products can be rectified in a timely manner, but due to shipping processes from the manufacturer we cannot provide a date that the units will be in-stock. The models are a special color of stainless and may be able to be subbed with a different brand of similar color. We ask that Mr. [redacted] continue to work with his local store for updates, sub models and price adjustments. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will give this until 10/25/16 to see if I receive the $100 check from them, if not then I will be writing back.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s range concern.I apologize for any frustration Ms. [redacted] may have experienced. After review, unless a sales...
ad or hhgregg documentation has listed the product as a self cleaning oven, I regret that we are unable to return or exchange the item that is several months past our 30 day return/exchange policy. The manufacturer’s manual should have a user care and maintenance section that can outline cleaning methods. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding Ms. Wood’s concerns about the gift card.We regret her continued disappointment. The gift card was not previously processed. I am sorry for the delay. She should receive it in the next 10-15 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
October 30, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about his range.I apologize for any inconvenience [redacted] experienced. Our representative contacted the service plan administrator and was informed that service was...
scheduled. If he has any questions, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refrigerator repair.I apologize for any frustration [redacted] may have experienced. On 1/21/17, the local...
service provider dispatched by the warranty administrator Warrantech ordered a part for the repair. The part was delivered to the servicer on 1/28/17. After speaking with Warrantech, the service provider will be in contact with Mr. [redacted] to set up a service call date to install the part. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] warranty issue.
We apologize for the issues Mr. [redacted] experienced with his...
washer. Warrantech authorized Mr. [redacted] a credit today 11/29/16 to reselect. Along with that he was also issued a reimbursement for laundry $25.00 and another $62.50 for customer satisfaction.
We ask that Mr. [redacted] please allow hhGregg 2/3 business days to process the credit. Once the credit is processed Mr. [redacted] will receive a call with an authorization number, after which he will be able to make his purchase.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
October 5, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] Customer service issue
I have tried to contact Mr. [redacted] to get a better understanding of what he’s currently dealing with. He states that the appliances were not delivered, but also requesting that the appliances are picked up for a full refund. We ask that Mr. [redacted] please return the call in order to assist him better.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about their appliances.We regret their continued disappointment. However, we are unable to authorize a return or an exchange. The washer should still be covered by the manufacturer’s warranty. If Mr. and Mrs. [redacted] would like to schedule a follow-up service call, Whirlpool can be reached at (800) 253-1301. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not [redacted] and my complaint number is NOT #[redacted]. An error has been made in processing the response and I have received the response to someone else's complaint.
Regards,
[redacted]
September 23, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern regarding...
refunds to his account. I apologize for any frustration Mr. [redacted] has experienced. On 9/12/16 under invoice [redacted], a refund of $2489.91 was credited to our mutual customers account. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about the purchase.We apologize for any inconvenience [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that the order was cancelled and refunded on 11/29/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 13, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. We are unable to offer a refund in the amount she requested. However, in the interest of good customer relations, we processed a price adjustment of $70. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] customer service issue.
We apologize for any inconvenience Mr. [redacted] may...
have experienced. Unfortunately the issues that he is experiencing (warp door) is not covered under the extended warranty. Warrantech states they tried to reach out to Mr. [redacted] and was informed he was on the “do not call list” and ended the call. HhGregg did issue Mr. [redacted] a check in the amount of $371.00 for the cost of the service call.
If Mr. [redacted] has any further questions he can contact the warranty provider Warrantech at
877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr....
Kozikowska experienced. Our representative contacted the service plan administrator and was informed that the refrigerator was repaired. We regret that we are unable to authorize replacements for products covered by Warrantech service plans. It is our understanding that if the service plan administrator determines that the refrigerator cannot be repair due to a covered defect during the coverage period, they may evaluate the service history for a possible replacement. If Mr. Kozikowska has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 30, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced. However, we are unable to honor her request. As indicated in our return policy, the return...
period is 30 days from the date of purchase. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer [redacted]’ complaint. Sincerely,Diane [redacted]Communications Manager
April 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We did not find a record of a gift card. Store credit was authorized for a small refrigerator for her to use due to the repair delay. She received the refrigerator on 3/19/16. We regret any misunderstanding. However, we are unable to provide her with a gift card.She may have the option to file a food loss claim with the service plan administrator if she has not done so already. If she has any questions, Warrantech can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 27, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and frustration Mr....
[redacted] experienced. After speaking with warrantech today, I was informed that a store credit was issued for Mr. [redacted] to reselect. Along with that store credit Mr. [redacted] was also issued $25.00 compensation for laundry mat expense.
Once the credit is processed Mr. [redacted] will be notified and provided with all the necessary information.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]