December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Our...
records indicate that her purchase is scheduled to be picked up on 12/30/16. She will receive a call the night before with her three hour window. Once the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
October 22, 2015RE: [redacted]
Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the couch.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized. We appreciate having the...
opportunity to answer [redacted]’ complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] This company is the worst !! It is ironic that 2 months ago during the first service call the diagnosis was " added to much soap power " and after 3 NO SHOWS scheduled appointments, HHgregg final diagnosis is misuse of the machine, Even though the machine have been inoperable since the first appointment. This company will do anything not to honor there warranty. They will never get my business every again and I going to make sure I tell this story on any media that allow me to do so. I going to fail a compliant with the Attorney General Department. Thanks,[redacted]
January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that service is scheduled. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in contact with the manufacturer in regards to this so-called cancelled store credit. Per Grant, in the Trades Division, at the manufacturer, the manufacturer has no documentation of ever having contact with HH Gregg, whatsoever, regarding authorizing a credit for the washer or the dryer. I verified I was speaking with the correct department at the manufacturer who authorizes such credits and was assured he would have knowledge if such credit existed. I can provide his telephone number if necessary. It's sad as a consumer, we have to be caught in the middle of a "they said" "they said" situation.In addition, the manufacturer authorized the repair company to replace the computer board in our dryer. Therefore, the manufacturer would have been well advised that the dryer had been fixed.Two days after the technician left our home, we received a phone call from HH Gregg. We did not initiate contact with HH Gregg, they called us. They wasted our valuable time to come to their store and pick out a new washer based on the information they provided us. Again, we did not contact them. The Sales Associate, making the comment to us while we were in the store, we could pick out a new television with our store credit if we wanted to. The washer was physically sitting on the end of a delivery truck, 3 feet from our laundry room door, when it was discovered that the delivery team was to return a dryer to the store. Again, why wouldn't someone have made sense of the situation before it got to this point, why would you be delivering a customer a washer and returning their dryer? None of the above excuses the unprofessional attitude of the Store Manager, Joe, in Florence, who admitted to knowing I had been trying to contact either himself or [redacted] the Sales Representative, and deliberately not returning my phone calls. Nor does it excuse the unprofessionalism he used during our most recent phone call. Details of such, I would be happy to discuss with his superior. As I explained to Joe, the Store Manager, my Husband and I have bought our last two big screen televisions from HH Gregg and our washer and dryer. If they don't want to make right, what I consider an un excusable mistake, we will not be bringing our business back to HH Gregg and we will make sure to protect our friends and family from this happening to them. As consumers, we visit our local businesses to purchase our appliances. If we had the option to directly visit and purchase from manufacturing plants, of course, we would. But, we don't have that option. So, for HH Gregg to tuck their tail, apologize for being the middle-man and be okay with having the reputation of selling an appliance, regardless of manufacturer, that does not remove the deodorant from the underarms of our shirts and does not sanitarily clean our undergarments, is beyond our comprehension.Our washer is now out of manufacturer warranty. We did purchase the extended warranty on both the washer and dryer. If we have no other option, I guess will start down that road.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Obviously HHGregg thinks that once they sell an extended warranty for a washing machine, they don't actually have to stand behind it. That the most fraudulent thing I've ever heard. It speaks volume on the type of company they inspire to be. Bottom line is: I bought an extended warranty for my washer and dryer through HHGregg. My washer is not working. I called them and they will NOT come fix it. Their answer is: Well, your extended warranty was insured through Warrantec so you deal with them. I did not buy my warranty through Warrantec, I bought it through HHGregg. Warrantec, will not even schedule a service call. It's all a front for HHGregg. HHGregg is giving me a runaround. What kind of company does that? How are they still in business? Why haven't they been sued. Judging from their message boards, I'm not alone. This is a systematic approach with their extended warranty business. I tried to solve this in a respectable manner since I thought this muust have been an oversight of some sort. But I can see I'm not dealing with a reputable company. I suppose I will have to take them to court. Maybe a good class action suit will make HHGregg more accountable. Regards,[redacted]
December 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. We...
regret that we are unable to offer an additional refund. As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. Since the refrigerator was serviced before the store credit or refund was authorized, the claims were deducted from the refund.If Mr. [redacted] has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Service has installed the new parts. Unfortunately, the freezer portion is still not working correctly. Service tech stated that they have to call hhgreg to see what the next step will be. Waiting to hear back from the service tech.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, we...
have refunded the account in full under invoice [redacted]. We ask that 3-5 business be allowed for the funds to post. I apologize that there was a shipping error and refund delay. We look forward to providing better future service to Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
August 1, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s concerns. I...
apologize for any frustration Ms. [redacted] experienced. Our records indicate that the $499.98 refund for the canceled service plans was processed. The credit should post to the credit card account within the next 5 to 10 business days if it has not posted already. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes an item was delivered, however, it was not the item that I ordered. I ordered a 32 inch Smart TV. The TV that I ordered is in fact a Smart TV with apps on the TV to access things like Netflix, for example. The TV that was sent to me is not a Smart TV. It is considered something else. You can watch Netflix and things on it but only from a mobile device. As this is for my 11 year old's room, he is not able to use what we intended him to use. This TV didn't even come with a decent remote control because they assume you will control the TV with your mobile device. I didn't send this item back because I don't trust this company to fix the problem. We are currently the remote for my son in his room because we have to use our mobile phone. It is unacceptable that this company can't ever accept responsibility for the constant and repeated screw ups.
Regards,
[redacted]
I’m emailing you today in regards to a complaint filed by [redacted]. I have personally responded to Ms. [redacted] three other times regarding a credit issued to her by our third party warranty company Warrantech Inc. In the complaint Ms. [redacted] states she was not giving the full amount paid back. Unfortunately hhGregg does not issue the credits, nor do we have the authorization to overwrite what Warrantech issues to the customer, as I explained to Ms. [redacted] on several occasions. I apologize If Ms. [redacted] does not find the response satisfactory unfortunately there is nothing we can do at this point. I have spoken with [redacted] and she has instructed me to contact you in seeing if this can be closed out. I can only direct Ms. [redacted] to warrantech, and unfortunately she will continue to not find my response satisfactory. Any help would be appreciative ! Thank You, Whitney Customer Relations Department
June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dishwasher.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that given the length of time that has passed since the purchase in April of 2014, we are unable to authorize a return or an exchange. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. If he would like assistance with locating an authorized service provider in his area, he can call us at (800) 284-7344 or the manufacturer.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. After speaking with Mr. [redacted] he stated that LG did come out to repair the television and it has been working up to standards since. For the inconvenience I did inform Mr. [redacted] that I will be processing and mailing him when out a gift card.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that...
the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be received. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
February 14, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her order.We regret her continued disappointment. Our return period is 30 days. A representative attempted to contact her to offer a $30 price adjustment for her to keep the television model she received. If she still needs assistance, I can be reached at (866) 327-4830. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase date, we are unable to authorize a replacement. The service plan she purchased is administered through Warrantech. Our representative contacted the administrator and was informed that they are waiting for information from the service provider so that they can determine whether to proceed with repair. If she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me, for the time being.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I've included additional pictures to my complaint.Regards,
[redacted]
December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Our...
records indicate that her purchase is scheduled to be picked up on 12/30/16. She will receive a call the night before with her three hour window. Once the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
October 22, 2015RE: [redacted]
Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the couch.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized. We appreciate having the...
opportunity to answer [redacted]’ complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] This company is the worst !! It is ironic that 2 months ago during the first service call the diagnosis was " added to much soap power " and after 3 NO SHOWS scheduled appointments, HHgregg final diagnosis is misuse of the machine, Even though the machine have been inoperable since the first appointment. This company will do anything not to honor there warranty. They will never get my business every again and I going to make sure I tell this story on any media that allow me to do so. I going to fail a compliant with the Attorney General Department. Thanks,[redacted]
January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that service is scheduled. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in contact with the manufacturer in regards to this so-called cancelled store credit. Per Grant, in the Trades Division, at the manufacturer, the manufacturer has no documentation of ever having contact with HH Gregg, whatsoever, regarding authorizing a credit for the washer or the dryer. I verified I was speaking with the correct department at the manufacturer who authorizes such credits and was assured he would have knowledge if such credit existed. I can provide his telephone number if necessary. It's sad as a consumer, we have to be caught in the middle of a "they said" "they said" situation.In addition, the manufacturer authorized the repair company to replace the computer board in our dryer. Therefore, the manufacturer would have been well advised that the dryer had been fixed.Two days after the technician left our home, we received a phone call from HH Gregg. We did not initiate contact with HH Gregg, they called us. They wasted our valuable time to come to their store and pick out a new washer based on the information they provided us. Again, we did not contact them. The Sales Associate, making the comment to us while we were in the store, we could pick out a new television with our store credit if we wanted to. The washer was physically sitting on the end of a delivery truck, 3 feet from our laundry room door, when it was discovered that the delivery team was to return a dryer to the store. Again, why wouldn't someone have made sense of the situation before it got to this point, why would you be delivering a customer a washer and returning their dryer? None of the above excuses the unprofessional attitude of the Store Manager, Joe, in Florence, who admitted to knowing I had been trying to contact either himself or [redacted] the Sales Representative, and deliberately not returning my phone calls. Nor does it excuse the unprofessionalism he used during our most recent phone call. Details of such, I would be happy to discuss with his superior. As I explained to Joe, the Store Manager, my Husband and I have bought our last two big screen televisions from HH Gregg and our washer and dryer. If they don't want to make right, what I consider an un excusable mistake, we will not be bringing our business back to HH Gregg and we will make sure to protect our friends and family from this happening to them. As consumers, we visit our local businesses to purchase our appliances. If we had the option to directly visit and purchase from manufacturing plants, of course, we would. But, we don't have that option. So, for HH Gregg to tuck their tail, apologize for being the middle-man and be okay with having the reputation of selling an appliance, regardless of manufacturer, that does not remove the deodorant from the underarms of our shirts and does not sanitarily clean our undergarments, is beyond our comprehension.Our washer is now out of manufacturer warranty. We did purchase the extended warranty on both the washer and dryer. If we have no other option, I guess will start down that road.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Obviously HHGregg thinks that once they sell an extended warranty for a washing machine, they don't actually have to stand behind it. That the most fraudulent thing I've ever heard. It speaks volume on the type of company they inspire to be. Bottom line is: I bought an extended warranty for my washer and dryer through HHGregg. My washer is not working. I called them and they will NOT come fix it. Their answer is: Well, your extended warranty was insured through Warrantec so you deal with them. I did not buy my warranty through Warrantec, I bought it through HHGregg. Warrantec, will not even schedule a service call. It's all a front for HHGregg. HHGregg is giving me a runaround. What kind of company does that? How are they still in business? Why haven't they been sued. Judging from their message boards, I'm not alone. This is a systematic approach with their extended warranty business. I tried to solve this in a respectable manner since I thought this muust have been an oversight of some sort. But I can see I'm not dealing with a reputable company. I suppose I will have to take them to court. Maybe a good class action suit will make HHGregg more accountable. Regards,[redacted]
December 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. We...
regret that we are unable to offer an additional refund. As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. Since the refrigerator was serviced before the store credit or refund was authorized, the claims were deducted from the refund.If Mr. [redacted] has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Service has installed the new parts. Unfortunately, the freezer portion is still not working correctly. Service tech stated that they have to call hhgreg to see what the next step will be. Waiting to hear back from the service tech.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, we...
have refunded the account in full under invoice [redacted]. We ask that 3-5 business be allowed for the funds to post. I apologize that there was a shipping error and refund delay. We look forward to providing better future service to Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
August 1, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s concerns. I...
apologize for any frustration Ms. [redacted] experienced. Our records indicate that the $499.98 refund for the canceled service plans was processed. The credit should post to the credit card account within the next 5 to 10 business days if it has not posted already. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes an item was delivered, however, it was not the item that I ordered. I ordered a 32 inch Smart TV. The TV that I ordered is in fact a Smart TV with apps on the TV to access things like Netflix, for example. The TV that was sent to me is not a Smart TV. It is considered something else. You can watch Netflix and things on it but only from a mobile device. As this is for my 11 year old's room, he is not able to use what we intended him to use. This TV didn't even come with a decent remote control because they assume you will control the TV with your mobile device. I didn't send this item back because I don't trust this company to fix the problem. We are currently the remote for my son in his room because we have to use our mobile phone. It is unacceptable that this company can't ever accept responsibility for the constant and repeated screw ups.
Regards,
[redacted]
I’m emailing you today in regards to a complaint filed by [redacted]. I have personally responded to Ms. [redacted] three other times regarding a credit issued to her by our third party warranty company Warrantech Inc. In the complaint Ms. [redacted] states she was not giving the full amount paid back. Unfortunately hhGregg does not issue the credits, nor do we have the authorization to overwrite what Warrantech issues to the customer, as I explained to Ms. [redacted] on several occasions. I apologize If Ms. [redacted] does not find the response satisfactory unfortunately there is nothing we can do at this point. I have spoken with [redacted] and she has instructed me to contact you in seeing if this can be closed out. I can only direct Ms. [redacted] to warrantech, and unfortunately she will continue to not find my response satisfactory. Any help would be appreciative ! Thank You, Whitney Customer Relations Department
June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dishwasher.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that given the length of time that has passed since the purchase in April of 2014, we are unable to authorize a return or an exchange. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. If he would like assistance with locating an authorized service provider in his area, he can call us at (800) 284-7344 or the manufacturer.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. After speaking with Mr. [redacted] he stated that LG did come out to repair the television and it has been working up to standards since. For the inconvenience I did inform Mr. [redacted] that I will be processing and mailing him when out a gift card.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that...
the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be received. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
February 14, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her order.We regret her continued disappointment. Our return period is 30 days. A representative attempted to contact her to offer a $30 price adjustment for her to keep the television model she received. If she still needs assistance, I can be reached at (866) 327-4830. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase date, we are unable to authorize a replacement. The service plan she purchased is administered through Warrantech. Our representative contacted the administrator and was informed that they are waiting for information from the service provider so that they can determine whether to proceed with repair. If she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me, for the time being.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I've included additional pictures to my complaint.Regards,
[redacted]