June 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the television.We regret her continued disappointmentHowever, we stand by our previous response. In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
June 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# *** & ***)Dear Ms***I have received your letter regarding *** *** concerns about her washer and dryer.I apologize for any inconvenience Ms
*** experiencedOur records indicate that the delivery personnel authorized a $damage allowance for the washer and dryerIf she still needs assistance with the bracket for the dryer, our Call Center can assist her with scheduling a delivery service callThe Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me as long as the rebate is received within 5-business days as stated This is the sixth time that I have been assured that the rebate has been mailed during the past six months It has yet to arrive, but I am hoping that this assurance is genuine, and I will receive it as stated I appreciate your assistance with this matter
Regards,
*** ***
June 29, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his rebate.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to expedite his rebateHowever, we shared his concerns with the rebate processing companyIt is my understanding that they have approved his rebate submission.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
June 18, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the refund.I apologize for any inconvenience Ms*** experienced
I have verified that our Warranties department has received the cancellation request and they are processing the refundShe should receive it in the next 10-business days. We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***
June 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# *** & ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her washer and dryer.I apologize for any inconvenience Ms
*** experiencedOur records indicate that the delivery personnel authorized a $damage allowance for the washer and dryerIf she still needs assistance with the bracket for the dryer, our Call Center can assist her with scheduling a delivery service callThe Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Good customer relationship is definitely not what I have had to go thru thus far in this matterI have been very clear in what I believe good customer relationship would be considered to me the customerI had nothing to do with the damage and I what a refund or the tv replacedIf that can not be awarded then I will have to go thru a different means to resolve this issueI believe I have been more than patient in this matter and have made every attempt to resolve this in a settle wayI will not continue to play this game thru the Revdex.com with less than what I am asking for as a resolution.
Regards,
*** ***
June 25, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I apologize for any inconvenience Ms*** experienced
Our records indicate that the order was picked upI am sorry for the delayI have shared her comments with regional management so that they can address any issues with their personnel. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this response because the TV was not damaged by me and had to be broken prior to my possession! I paid a lot of money for this TV and to find it defective upon opening it out of a brand new box with no obvious signs of damage to the box is not fair to meI have never had to have any other product I have ever purchased brand new in a box with no signs of damage opened in the store for inspection prior to leaving any business ever beforeFurther more any product I have ever had an issue with out of a brand new box was returned to the store with out any issuesNo employee at the sore informed me of this return policy and that I should have had this TV opened and inspected prior to leavingI looked over the box and since there were no signs of damage to the box I thought everything would be fine. As a mater of fact the only time I was told anything about the return issue was when I took the TV back to the store, witch they informed me to do when I called and discussed the problem, and the manager made the comment "if you would have returned it a day or two after leaving with it then we could have done something". The issue with the time frame was because I had to go out of state, witch I made very clear to the salesman when he was trying to schedule a time to pick up the TV, and did not have any time to open the product before I leftI told him that I would not be able to pick up the products until I returned unless they could get them in prior to me leaving witch he was able to do the evening before I left. It is not right that something can not be done to make this situation right! No customer should be treated this way and have to jump through this may loops and experience this much disrespect after purchasing a defective product! Especially when it has this big of a price tag!
Regards,
*** ***
September 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the gift card she was offered.I apologize for any...
inconvenience Ms. [redacted] experienced. We were unable to verify that a gift card was processed. In the interest of good customer relations, we are sending her a $100 gift card instead of the $25 gift card. She should receive it in the next 10-15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the best I am going to get from H. H. Gregg, apparently. I remain upset with the way in which my repair need was handled but I am also aware that they have no intention of doing anything else. Thank you for your time and assistance regarding this matter.
Regards,
[redacted]
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the washer. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 2, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his in store experience. We apologize for any...
misunderstanding. However, we are unable to honor his request. Our store management may be able to work with him on pricing depending on the model he selects. We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team
March 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about the purchase.We apologize for any inconvenience [redacted] has experienced. We have concluded that there is no further information to add to our original responses. As previously stated we are unable to return the damaged item per our return policy. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Will this be the total of $493? There was not a total provided and I believe the only fair resolution is to refund the amount of the warranty as well since it did not provide me any service or worth.
Regards,
[redacted]
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns.I apologize for any inconvenience and frustration she experienced. We...
regret that we are unable to offer the compensation she requested. However, in the interest of good customer relations, we processed a price adjustment of $50. She should receive the refund in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 1, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted] Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, we do not have any access to the credit card information due to security purposes. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10669776) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his computer.I apologize for any inconvenience and frustration he experienced. However, we are unable to offer an extension for the return period or process a store return for a product via shipment.The computer came with a one-year parts and labor manufacturer’s warranty. If Mr. Delpino would like assistance with arranging service, Asus can be reached at (888) 678-3688.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] While HH Gregg maintains they did not have such an offer in their stores, I disagree. Here is the rebate I complete and saw when I was in their store. THIS REBATE WAS ON TOP OF THE WASHER WE BOUGHT.http://www.[redacted].com/dotcom/images/2016_LG_TWINWash_Rebate.pdf
June 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the television.We regret her continued disappointmentHowever, we stand by our previous response. In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
June 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# *** & ***)Dear Ms***I have received your letter regarding *** *** concerns about her washer and dryer.I apologize for any inconvenience Ms
*** experiencedOur records indicate that the delivery personnel authorized a $damage allowance for the washer and dryerIf she still needs assistance with the bracket for the dryer, our Call Center can assist her with scheduling a delivery service callThe Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me as long as the rebate is received within 5-business days as stated This is the sixth time that I have been assured that the rebate has been mailed during the past six months It has yet to arrive, but I am hoping that this assurance is genuine, and I will receive it as stated I appreciate your assistance with this matter
Regards,
*** ***
June 29, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his rebate.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to expedite his rebateHowever, we shared his concerns with the rebate processing companyIt is my understanding that they have approved his rebate submission.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
June 18, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the refund.I apologize for any inconvenience Ms*** experienced
I have verified that our Warranties department has received the cancellation request and they are processing the refundShe should receive it in the next 10-business days. We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***
June 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# *** & ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her washer and dryer.I apologize for any inconvenience Ms
*** experiencedOur records indicate that the delivery personnel authorized a $damage allowance for the washer and dryerIf she still needs assistance with the bracket for the dryer, our Call Center can assist her with scheduling a delivery service callThe Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Good customer relationship is definitely not what I have had to go thru thus far in this matterI have been very clear in what I believe good customer relationship would be considered to me the customerI had nothing to do with the damage and I what a refund or the tv replacedIf that can not be awarded then I will have to go thru a different means to resolve this issueI believe I have been more than patient in this matter and have made every attempt to resolve this in a settle wayI will not continue to play this game thru the Revdex.com with less than what I am asking for as a resolution.
Regards,
*** ***
June 25, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I apologize for any inconvenience Ms*** experienced
Our records indicate that the order was picked upI am sorry for the delayI have shared her comments with regional management so that they can address any issues with their personnel. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this response because the TV was not damaged by me and had to be broken prior to my possession! I paid a lot of money for this TV and to find it defective upon opening it out of a brand new box with no obvious signs of damage to the box is not fair to meI have never had to have any other product I have ever purchased brand new in a box with no signs of damage opened in the store for inspection prior to leaving any business ever beforeFurther more any product I have ever had an issue with out of a brand new box was returned to the store with out any issuesNo employee at the sore informed me of this return policy and that I should have had this TV opened and inspected prior to leavingI looked over the box and since there were no signs of damage to the box I thought everything would be fine. As a mater of fact the only time I was told anything about the return issue was when I took the TV back to the store, witch they informed me to do when I called and discussed the problem, and the manager made the comment "if you would have returned it a day or two after leaving with it then we could have done something". The issue with the time frame was because I had to go out of state, witch I made very clear to the salesman when he was trying to schedule a time to pick up the TV, and did not have any time to open the product before I leftI told him that I would not be able to pick up the products until I returned unless they could get them in prior to me leaving witch he was able to do the evening before I left. It is not right that something can not be done to make this situation right! No customer should be treated this way and have to jump through this may loops and experience this much disrespect after purchasing a defective product! Especially when it has this big of a price tag!
Regards,
*** ***
September 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the gift card she was offered.I apologize for any...
inconvenience Ms. [redacted] experienced. We were unable to verify that a gift card was processed. In the interest of good customer relations, we are sending her a $100 gift card instead of the $25 gift card. She should receive it in the next 10-15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the best I am going to get from H. H. Gregg, apparently. I remain upset with the way in which my repair need was handled but I am also aware that they have no intention of doing anything else. Thank you for your time and assistance regarding this matter.
Regards,
[redacted]
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the washer. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 2, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his in store experience. We apologize for any...
misunderstanding. However, we are unable to honor his request. Our store management may be able to work with him on pricing depending on the model he selects. We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team
March 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about the purchase.We apologize for any inconvenience [redacted] has experienced. We have concluded that there is no further information to add to our original responses. As previously stated we are unable to return the damaged item per our return policy. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Will this be the total of $493? There was not a total provided and I believe the only fair resolution is to refund the amount of the warranty as well since it did not provide me any service or worth.
Regards,
[redacted]
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns.I apologize for any inconvenience and frustration she experienced. We...
regret that we are unable to offer the compensation she requested. However, in the interest of good customer relations, we processed a price adjustment of $50. She should receive the refund in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 1, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted] Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, we do not have any access to the credit card information due to security purposes. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10669776) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his computer.I apologize for any inconvenience and frustration he experienced. However, we are unable to offer an extension for the return period or process a store return for a product via shipment.The computer came with a one-year parts and labor manufacturer’s warranty. If Mr. Delpino would like assistance with arranging service, Asus can be reached at (888) 678-3688.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] While HH Gregg maintains they did not have such an offer in their stores, I disagree. Here is the rebate I complete and saw when I was in their store. THIS REBATE WAS ON TOP OF THE WASHER WE BOUGHT.http://www.[redacted].com/dotcom/images/2016_LG_TWINWash_Rebate.pdf