Revdex.com: No refund has been processed or given per paypal or my banking institution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
March 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about the promotion code.We apologize for any inconvenience Mr. [redacted] has experienced. We have concluded that there is no further information to add to our original responses. As previously stated model UN65KS800 does not qualify for the discount because it is classified as a UPP model. UPP models are excluded from our discount offers.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted]...
experienced. According to UPS, the order was delivered. If she would like assistance with a return, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience he...
experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for it. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlbEnclosure
November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]:I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any...
frustration. We have submitted her request to be removed from the list to the appropriate personnel. It is our understanding that removal requests are processed in 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane [redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While the items have been picked up and returned to the store, I must express my continuing disappointment in the refund issuance. Initially I was told 3 to 5 days. On day 7 I called the customer service line and was then told it takes 7 to 10 days for the refund. Now I am being told it can take 30 days. This is ridiculous - we aren't talking about at $25 toaster.
Regards,
[redacted]
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.At this time we do not have any further information to provide for the complaint.We appreciate the opportunity to address the complaintSincerely,Z.A. N[redacted]Executive Team
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his delivery.I apologize for any inconvenience Mr. [redacted] experienced. It is my...
understanding that a representative from the delivery department contacted him to address his concerns. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The microwave issue has been resolved the refrigerator door has not, nor has the damage to the cabinet, I will forward pictures for the damage to the claims department. I cannot believe that they are not matching kitchenaid refrigerator doors everyday it was December when the damage was reported, I would just as well settle for a monetary amount and forget the matter. Thank You, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]On 4/6/18, we went to our local H H Gregg store at their request (by telephone on 4/5). We were asked to look over their display and find a comparable mattress. When the manager spoke with us, he suggested we look at the Tempurpedic, which we told him was completely out of our budget. He left to make a phone call. After a time, he returned to tell us that Serta was going to build another Prodigy Everfeel for us, which would take 2 to 3 weeks. Someone would be in touch. We were very satisfied, but asked for this in writing. He told us we'd get verification by email. We have not yet received any written verification, and are very reluctant to consider this verbal promise a permanent resolution due to past history.
Regards,
[redacted]
December 10, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any frustration [redacted] experienced due to the lack...
of stock at the location she visited. Due to increased demand during the holiday season, the availability of some models may be affected. We regret that we are unable to honor her request. We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have again contacted the local store I had made this purchase at, they have informed me there is an order of 12 units coming in within the week. However, there are 30+ people waiting on this television so they could not give any further information as to when to expect my delivery. At this time, I have requested a refund and will make sure that I never do business with HH Gregg in the future.
Regards,
[redacted]
September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. The rebate company has confirmed they sent the rebate.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The Business DID NOT CALL US YET I dont know what is the resolution offer.]
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s TV concern.
Again we do apologize for any inconvenience Mr. [redacted] may have experienced. Our records indicate Ms. [redacted] was provided a different model Samsung on 01/11/17
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will not accept that you cannot look into this. After all you all are the ones that started all this confusion.
Regards,
[redacted]
November 18, 2015RE: [redacted]
Dear [redacted]:I have received your recent letter [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan she purchased is administered through...
[redacted]. We contacted the service plan administrator and were informed that they do not have a record of a repair request. If she has any questions, [redacted] can be reached at [redacted]We appreciate having the opportunity to respond to the complaint. Sincerely,James [redacted]Director, Service Operations
September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her purchase.I apologize for any frustration [redacted] experienced....
However, we are unable to offer a price adjustment. Our records indicate that the before-tax price she paid for the dryer, model MGDB835DW, was $665.99. The current price for model MGDB835DW is $699.99 before sales tax. She was also charged for a gas dryer delivery kit. If she has any questions about her order, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 19, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] is experiencing with...
her fridge. At this time Ms. [redacted] is currently under a manufacture warranty. Therefore all issues that require service from a technician are covered by Samsung. We ask that Ms. [redacted] Contacts Samsung for all questions and or all service calls.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HH Gregg stated their items were first come first served and yet fail to provide any proof my order was after all stock was sold. I placed order on 11/23/2016, and yet they say they were out of stock? No, I believe they are guilty of bait and switch, or false advertising. I still find their response unacceptable. One purchase was cancelled and refunded without even contacting me. Second purchase has still not been handled. No where in their letter do they address why one was refunded one was not?? Or why they kept my money from the 23rd of November??
Regards,
[redacted]
Revdex.com: No refund has been processed or given per paypal or my banking institution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
March 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about the promotion code.We apologize for any inconvenience Mr. [redacted] has experienced. We have concluded that there is no further information to add to our original responses. As previously stated model UN65KS800 does not qualify for the discount because it is classified as a UPP model. UPP models are excluded from our discount offers.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted]...
experienced. According to UPS, the order was delivered. If she would like assistance with a return, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience he...
experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for it. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlbEnclosure
November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]:I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any...
frustration. We have submitted her request to be removed from the list to the appropriate personnel. It is our understanding that removal requests are processed in 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane [redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While the items have been picked up and returned to the store, I must express my continuing disappointment in the refund issuance. Initially I was told 3 to 5 days. On day 7 I called the customer service line and was then told it takes 7 to 10 days for the refund. Now I am being told it can take 30 days. This is ridiculous - we aren't talking about at $25 toaster.
Regards,
[redacted]
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.At this time we do not have any further information to provide for the complaint.We appreciate the opportunity to address the complaintSincerely,Z.A. N[redacted]Executive Team
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his delivery.I apologize for any inconvenience Mr. [redacted] experienced. It is my...
understanding that a representative from the delivery department contacted him to address his concerns. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The microwave issue has been resolved the refrigerator door has not, nor has the damage to the cabinet, I will forward pictures for the damage to the claims department. I cannot believe that they are not matching kitchenaid refrigerator doors everyday it was December when the damage was reported, I would just as well settle for a monetary amount and forget the matter. Thank You, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]On 4/6/18, we went to our local H H Gregg store at their request (by telephone on 4/5). We were asked to look over their display and find a comparable mattress. When the manager spoke with us, he suggested we look at the Tempurpedic, which we told him was completely out of our budget. He left to make a phone call. After a time, he returned to tell us that Serta was going to build another Prodigy Everfeel for us, which would take 2 to 3 weeks. Someone would be in touch. We were very satisfied, but asked for this in writing. He told us we'd get verification by email. We have not yet received any written verification, and are very reluctant to consider this verbal promise a permanent resolution due to past history.
Regards,
[redacted]
December 10, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any frustration [redacted] experienced due to the lack...
of stock at the location she visited. Due to increased demand during the holiday season, the availability of some models may be affected. We regret that we are unable to honor her request. We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have again contacted the local store I had made this purchase at, they have informed me there is an order of 12 units coming in within the week. However, there are 30+ people waiting on this television so they could not give any further information as to when to expect my delivery. At this time, I have requested a refund and will make sure that I never do business with HH Gregg in the future.
Regards,
[redacted]
September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. The rebate company has confirmed they sent the rebate.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The Business DID NOT CALL US YET I dont know what is the resolution offer.]
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s TV concern.
Again we do apologize for any inconvenience Mr. [redacted] may have experienced. Our records indicate Ms. [redacted] was provided a different model Samsung on 01/11/17
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will not accept that you cannot look into this. After all you all are the ones that started all this confusion.
Regards,
[redacted]
November 18, 2015RE: [redacted]
Dear [redacted]:I have received your recent letter [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan she purchased is administered through...
[redacted]. We contacted the service plan administrator and were informed that they do not have a record of a repair request. If she has any questions, [redacted] can be reached at [redacted]We appreciate having the opportunity to respond to the complaint. Sincerely,James [redacted]Director, Service Operations
September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her purchase.I apologize for any frustration [redacted] experienced....
However, we are unable to offer a price adjustment. Our records indicate that the before-tax price she paid for the dryer, model MGDB835DW, was $665.99. The current price for model MGDB835DW is $699.99 before sales tax. She was also charged for a gas dryer delivery kit. If she has any questions about her order, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 19, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] is experiencing with...
her fridge. At this time Ms. [redacted] is currently under a manufacture warranty. Therefore all issues that require service from a technician are covered by Samsung. We ask that Ms. [redacted] Contacts Samsung for all questions and or all service calls.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HH Gregg stated their items were first come first served and yet fail to provide any proof my order was after all stock was sold. I placed order on 11/23/2016, and yet they say they were out of stock? No, I believe they are guilty of bait and switch, or false advertising. I still find their response unacceptable. One purchase was cancelled and refunded without even contacting me. Second purchase has still not been handled. No where in their letter do they address why one was refunded one was not?? Or why they kept my money from the 23rd of November??
Regards,
[redacted]