Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience he...
experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for it. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlbEnclosure
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the order.
The refund was issued back to the original form of payment. The confirmation for the refund is
[redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Ryan M[redacted]
Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The company advertised a product that I purchased. It wasnt until several days after that I tried to call to find out about my order. It took a few dozen attempts over the course of a day to get past their voicemail stating to call back. Once I finally was able to get in queue, it took 38 minutes of being on hold to get an agent. The agent then put me on hold for another 10 minutes and came back and told me the television was being sent to the distribution warehouse to be shipped to me. I then waited 3-4 more days without hearing back via the shipping email and tried calling in again. Was given the message to call back so proceeded to ask on Facebook. Was then told my order was being cancelled. I called in again to see if I was being told correct information and was on hold for almost 30 minutes. I was then told it was being vancelled and refunded because they oversold. A company should not sell products they cannot fullfill and then when a customer tries to follow up the customer service does not exist. In the mean time they can charge me immediately and take three weeks to refund my money. This is unacceptable as a business practice
Regards,
[redacted]
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that a price adjustment of $117.16 was processed. He should receive the refund in the next few business days if he has not received it already.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 9, 201 6 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted])Dear Ms. [redacted]: I have received your letter regarding [redacted]'s purchase. I apologize for any frustration...
Ms. [redacted] has experienced. We have contacted the warranty administrator Warrantech on Ms. [redacted]s behalf. After reviewing their case notes and photos from the service company, Warrantech has offered to provide a second opinion from a different service company for Ms. [redacted]. The second opinion service call will need authorized by calling Warrantech at 877-456-9643. In regards to the premium service plan , hhgregg is willing to refund the cost in full. We ask that Ms. [redacted] fill out and mail the attached form, along with a copy of this letter. Warranty cancellation requests normally process within 30 days. We va lue our customers and appreciate the opportunity to answer the complaint. Sincerely,/ Executive Team - Z. N[redacted]
March 24, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the financing.I apologize for any inconvenience [redacted]...
experienced. We forwarded a request that the finance period be updated to reflect the 24-month offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His...
feedback is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate that the order was cancelled and refunded on 12/08/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his delivery.I apologize for any inconvenience Mr. [redacted] experienced. It is my...
understanding that a representative from the delivery department contacted him to address his concerns. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
We have received your letter regarding [redacted]'s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund was processed on 10/21/16. The funds should be reflected on her account.We appreciate the opportunity to address the...
complaint.Sincerely, Stephanie D[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Its still more run around. I want HH Gregg to make good on this.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV concern.I apologize for any frustration [redacted] may have experienced. Per the premium...
service plan agreement, once a credit for replacement has been issued, the warranty is fulfilled in full. The credit is based upon the purchase price of the product, not current sales or promotions. While we try to accommodate all of our customer’s concerns and situations, our inventory and pricing are not static. We ask that Ms. [redacted] please use the credit at her nearest local store. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 19, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] is experiencing with...
her fridge. At this time Ms. [redacted] is currently under a manufacture warranty. Therefore all issues that require service from a technician are covered by Samsung. We ask that Ms. [redacted] Contacts Samsung for all questions and or all service calls.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. The rebate company has confirmed they sent the rebate.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his furniture.We apologize for any inconvenience Mr. [redacted] encountered. Warrantech...
has been contacted on the customer’s behalf and they advised that they have dispatched his information to the service center about the love seat. He should be contacted within 2 to 3 business days to schedule service. According to Warrantech the peeling of the sofa is considered a cosmetic issue which is not covered under the warranty. However, we have emailed them regarding the reclining problem so that thet can dispatch the details of the issue to the service center to schedule service. If Mr. [redacted] needs further details, Warrantech can be reached at (877) 456-9643. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the microwave and the range.I apologize for any...
inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchange. The return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 13, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience the [redacted] may have experienced. Based on the additional information sent over by Mr. [redacted] and upon further investigation we are authorizing an exchange on the washer. In order to process that exchange we are requesting that Mr. or Mrs. [redacted] returns the call as soon as possible.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience he...
experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for it. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlbEnclosure
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the order.
The refund was issued back to the original form of payment. The confirmation for the refund is
[redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Ryan M[redacted]
Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The company advertised a product that I purchased. It wasnt until several days after that I tried to call to find out about my order. It took a few dozen attempts over the course of a day to get past their voicemail stating to call back. Once I finally was able to get in queue, it took 38 minutes of being on hold to get an agent. The agent then put me on hold for another 10 minutes and came back and told me the television was being sent to the distribution warehouse to be shipped to me. I then waited 3-4 more days without hearing back via the shipping email and tried calling in again. Was given the message to call back so proceeded to ask on Facebook. Was then told my order was being cancelled. I called in again to see if I was being told correct information and was on hold for almost 30 minutes. I was then told it was being vancelled and refunded because they oversold. A company should not sell products they cannot fullfill and then when a customer tries to follow up the customer service does not exist. In the mean time they can charge me immediately and take three weeks to refund my money. This is unacceptable as a business practice
Regards,
[redacted]
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that a price adjustment of $117.16 was processed. He should receive the refund in the next few business days if he has not received it already.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 9, 201 6 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted])Dear Ms. [redacted]: I have received your letter regarding [redacted]'s purchase. I apologize for any frustration...
Ms. [redacted] has experienced. We have contacted the warranty administrator Warrantech on Ms. [redacted]s behalf. After reviewing their case notes and photos from the service company, Warrantech has offered to provide a second opinion from a different service company for Ms. [redacted]. The second opinion service call will need authorized by calling Warrantech at 877-456-9643. In regards to the premium service plan , hhgregg is willing to refund the cost in full. We ask that Ms. [redacted] fill out and mail the attached form, along with a copy of this letter. Warranty cancellation requests normally process within 30 days. We va lue our customers and appreciate the opportunity to answer the complaint. Sincerely,/ Executive Team - Z. N[redacted]
March 24, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the financing.I apologize for any inconvenience [redacted]...
experienced. We forwarded a request that the finance period be updated to reflect the 24-month offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His...
feedback is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate that the order was cancelled and refunded on 12/08/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his delivery.I apologize for any inconvenience Mr. [redacted] experienced. It is my...
understanding that a representative from the delivery department contacted him to address his concerns. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
We have received your letter regarding [redacted]'s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund was processed on 10/21/16. The funds should be reflected on her account.We appreciate the opportunity to address the...
complaint.Sincerely, Stephanie D[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Its still more run around. I want HH Gregg to make good on this.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV concern.I apologize for any frustration [redacted] may have experienced. Per the premium...
service plan agreement, once a credit for replacement has been issued, the warranty is fulfilled in full. The credit is based upon the purchase price of the product, not current sales or promotions. While we try to accommodate all of our customer’s concerns and situations, our inventory and pricing are not static. We ask that Ms. [redacted] please use the credit at her nearest local store. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 19, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] is experiencing with...
her fridge. At this time Ms. [redacted] is currently under a manufacture warranty. Therefore all issues that require service from a technician are covered by Samsung. We ask that Ms. [redacted] Contacts Samsung for all questions and or all service calls.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. The rebate company has confirmed they sent the rebate.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his furniture.We apologize for any inconvenience Mr. [redacted] encountered. Warrantech...
has been contacted on the customer’s behalf and they advised that they have dispatched his information to the service center about the love seat. He should be contacted within 2 to 3 business days to schedule service. According to Warrantech the peeling of the sofa is considered a cosmetic issue which is not covered under the warranty. However, we have emailed them regarding the reclining problem so that thet can dispatch the details of the issue to the service center to schedule service. If Mr. [redacted] needs further details, Warrantech can be reached at (877) 456-9643. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the microwave and the range.I apologize for any...
inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchange. The return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 13, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience the [redacted] may have experienced. Based on the additional information sent over by Mr. [redacted] and upon further investigation we are authorizing an exchange on the washer. In order to process that exchange we are requesting that Mr. or Mrs. [redacted] returns the call as soon as possible.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]