January 5, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Our store...
management is currently working on getting her order fulfilled. She has been made aware.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dryer concern.I apologize for any frustration Mr. [redacted] may have experienced. After review, due to...
the delay and conflicting information provided by hhgregg for Mr. [redacted]’s dryer resolution, we have refunded the washer and dryer connection kits for the order. We ask that Mr. [redacted] please reference refund confirmation invoice 0061-001725 and allow 7-10 business days for the funds to post back to the original form of payment. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 5, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. Our records indicate that a refund of $149.99 was processed for the installation charge and a refund of $85.79 was processed for the price difference. We are unable to update the total listed on her original invoice. However, the credit card company should be able to provide her with an updated balance. Synchrony can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want to say thank you for all your help. I no longer want to pursue this matter. I will take matters into my own hands my recommending to my friends, neighbors, and on face book not to shop at H & H Gregg due to bad business on their part. My wife and I own a home and we just bought a new washer and dryer, high end models, from [redacted]. We have not had any problems. If H & H Gregg continue to do business in this manner they will lose a lot of customers. You may forward this response to them if you like. Again, thank you for all your help, Revdex.com.
Regards,
[redacted]
December 10, 2015[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the range was delivered. The order listed on invoice 2536-013055 is financed under a 36-month promotional finance period. If she has any questions about her account, the card administrator can be reached at (800) 333-1071.Additionally, a delivery rebate for her purchase was submitted by the store personnel. Rebates for qualifying purchases are processed within 6-8 weeks of delivery confirmation.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb
November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the door was replaced. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV repair. I apologize for any frustration [redacted] may...
have experienced. After contacting the warranty administrator, Warrantech, on Ms. [redacted]’s behalf, it has been determined that the servicer denies the claim due to the damage existing before the unit was sent for repair. After reviewing photos of the unit before shipping, we are unable to over-turn the administrator’s decision. Attached is a warranty cancellation form that Ms. [redacted] can fill out to recover a pro-rated refund of her service plan cost. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference details of the offer I reviewed appear below. I reject this because, the store itself accepted responsibility for the damage and should repair or replace as once agreed to. The manufacturer isn't responsible for damage done by the store. This response is NOT acceptable.
Regards,
[redacted]
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience she experienced. We...
regret that we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for exchange or return.If she would like assistance with locating an authorized service provider in her area, LG can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret...
that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
HHGregg continues to shift their burden as the service/product provider to me. They claim to have refunded a certain amount of money but have never itemized when and how so I have had to search my accounts to try to find payments. I cannot account for the full amount of refund they claim to have provided. I did find a refund for the installation that they failed to perform so that is now a non-issue. I also found a credit of $321 but there is still no explanation as to how they came to that odd amount. They say in their response that an additional $59 will be issued to bring the amount to $500 but that adds up to $380. Wouldn't this all have been simpler and more honest if they had once itemized the credits that they say they made and the date they were issued? Andy they are ignoring the credit their store manager promised for making me drive out of town to pick up a hot plate. Clearly I don't trust them because they have not been transparent in their dealings with me. Who doesn't itemize bills and credits for clarity? Who promised compensation and then doesn't follow through?
Regards,
[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced....
Our records indicate that the delivery is scheduled for today. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s furniture purchase. I apologize for any frustration [redacted] may have experienced. After...
review, I have reached out to our local store’s management staff who stated they will contact Ms. [redacted]. In order to maintain great customer relations the management staff spoken to will be personally taking over the purchase to ensure further quality. If Ms. [redacted] has not been contacted I ask that she reply back to us via Revdex.com response or by contacting us at 866-974-7344. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about their refrigerator.We regret their continued disappointment. It is our understanding that if they are unhappy with the servicer assigned to the repair, they may have the option to request that an alternate service provider be assigned to the repair. If they have any questions, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
August 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I , the customer, should not have to drive the defective unit back. I did nothing wrong. Hh Gregg is at fault for selling me a defective unit. If they're not willing to see their at fault in this situation, then I'll continue to take they steps I need to.
Regards,
[redacted]
December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Our records indicate that her purchase is scheduled to be picked up on 12/30/16. She will receive a call the night before with her three hour window. Once the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced....
It is my understanding that our store personnel contacted her to assist with scheduling a delivery for the refrigerator. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 15, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the television.
I apologize for any inconvenience [redacted] experienced. As previously explained unfortunately we are unable to authorize a refund or exchange. There is a 30 day return policy; after which there are no returns and or exchanges. We do apologize for the inconvenience unfortunately we are unable to assist [redacted] regarding this matter.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney
Executive Team
January 5, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Our store...
management is currently working on getting her order fulfilled. She has been made aware.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dryer concern.I apologize for any frustration Mr. [redacted] may have experienced. After review, due to...
the delay and conflicting information provided by hhgregg for Mr. [redacted]’s dryer resolution, we have refunded the washer and dryer connection kits for the order. We ask that Mr. [redacted] please reference refund confirmation invoice 0061-001725 and allow 7-10 business days for the funds to post back to the original form of payment. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 5, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. Our records indicate that a refund of $149.99 was processed for the installation charge and a refund of $85.79 was processed for the price difference. We are unable to update the total listed on her original invoice. However, the credit card company should be able to provide her with an updated balance. Synchrony can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want to say thank you for all your help. I no longer want to pursue this matter. I will take matters into my own hands my recommending to my friends, neighbors, and on face book not to shop at H & H Gregg due to bad business on their part. My wife and I own a home and we just bought a new washer and dryer, high end models, from [redacted]. We have not had any problems. If H & H Gregg continue to do business in this manner they will lose a lot of customers. You may forward this response to them if you like. Again, thank you for all your help, Revdex.com.
Regards,
[redacted]
December 10, 2015[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the range was delivered. The order listed on invoice 2536-013055 is financed under a 36-month promotional finance period. If she has any questions about her account, the card administrator can be reached at (800) 333-1071.Additionally, a delivery rebate for her purchase was submitted by the store personnel. Rebates for qualifying purchases are processed within 6-8 weeks of delivery confirmation.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb
November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the door was replaced. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV repair. I apologize for any frustration [redacted] may...
have experienced. After contacting the warranty administrator, Warrantech, on Ms. [redacted]’s behalf, it has been determined that the servicer denies the claim due to the damage existing before the unit was sent for repair. After reviewing photos of the unit before shipping, we are unable to over-turn the administrator’s decision. Attached is a warranty cancellation form that Ms. [redacted] can fill out to recover a pro-rated refund of her service plan cost. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference details of the offer I reviewed appear below. I reject this because, the store itself accepted responsibility for the damage and should repair or replace as once agreed to. The manufacturer isn't responsible for damage done by the store. This response is NOT acceptable.
Regards,
[redacted]
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience she experienced. We...
regret that we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for exchange or return.If she would like assistance with locating an authorized service provider in her area, LG can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret...
that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
HHGregg continues to shift their burden as the service/product provider to me. They claim to have refunded a certain amount of money but have never itemized when and how so I have had to search my accounts to try to find payments. I cannot account for the full amount of refund they claim to have provided. I did find a refund for the installation that they failed to perform so that is now a non-issue. I also found a credit of $321 but there is still no explanation as to how they came to that odd amount. They say in their response that an additional $59 will be issued to bring the amount to $500 but that adds up to $380. Wouldn't this all have been simpler and more honest if they had once itemized the credits that they say they made and the date they were issued? Andy they are ignoring the credit their store manager promised for making me drive out of town to pick up a hot plate. Clearly I don't trust them because they have not been transparent in their dealings with me. Who doesn't itemize bills and credits for clarity? Who promised compensation and then doesn't follow through?
Regards,
[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced....
Our records indicate that the delivery is scheduled for today. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s furniture purchase. I apologize for any frustration [redacted] may have experienced. After...
review, I have reached out to our local store’s management staff who stated they will contact Ms. [redacted]. In order to maintain great customer relations the management staff spoken to will be personally taking over the purchase to ensure further quality. If Ms. [redacted] has not been contacted I ask that she reply back to us via Revdex.com response or by contacting us at 866-974-7344. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about their refrigerator.We regret their continued disappointment. It is our understanding that if they are unhappy with the servicer assigned to the repair, they may have the option to request that an alternate service provider be assigned to the repair. If they have any questions, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
August 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I , the customer, should not have to drive the defective unit back. I did nothing wrong. Hh Gregg is at fault for selling me a defective unit. If they're not willing to see their at fault in this situation, then I'll continue to take they steps I need to.
Regards,
[redacted]
December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Our records indicate that her purchase is scheduled to be picked up on 12/30/16. She will receive a call the night before with her three hour window. Once the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced....
It is my understanding that our store personnel contacted her to assist with scheduling a delivery for the refrigerator. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 15, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the television.
I apologize for any inconvenience [redacted] experienced. As previously explained unfortunately we are unable to authorize a refund or exchange. There is a 30 day return policy; after which there are no returns and or exchanges. We do apologize for the inconvenience unfortunately we are unable to assist [redacted] regarding this matter.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney
Executive Team