July 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]...
concerns about the delivery performance and installation pricing. I apologize for any inconvenience Mr. [redacted] experienced. Due to the inconsistent nature of the information provided, and the further follow up work by Mr. [redacted] that was needed to complete installation of his refrigerator, we have reimbursed Mr. [redacted] the $80 he has requested. The refund confirmation invoice can be referenced under order number [redacted]. Mr. [redacted] will see the credit post to his account in 3-5 business days. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
October 12, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We have received your letter regarding Jamie Bell’s concern about her appliances.We apologize for any inconvenience [redacted] and [redacted] encountered. We regret to...
inform them that we are unable to return the units. There is a 30 day return policy; after 30 days there are no returns or exchanges. However, the products are currently under the one-year manufacturer warranty. Samsung can be reached at (800) 726-7864.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s mattress purchase. I apologize for any frustration Mr. [redacted] may have experienced. ...
After review, an in-store credit for reselection has been provided for Mr. [redacted]. We ask that Mr. [redacted] please go to his nearest store location and provide credit invoice number [redacted] to the staff. A replacement delivery will be set up using this invoice. Per our industry standard policy, we are unable to return mattresses; only one time exchange via the manufacturer’s comfort guarantee. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
May 26, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the umbrella and the table.I apologize for any frustration that...
Ms. [redacted] experienced. We regret that we are unable to offer a replacement tile, a base for the umbrella, or a replacement umbrella. However, in the interest of good customer relations, we processed a refund for the table and the umbrella. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]This would not fix my situation and I am not satisfied with a prorated refund for a service plan that was suggested and sold based on personal information obtained from me by the sales people. When first suggested, I declined because to me extended plans are ripoffs (such as this one) and they never hold up to their end of the agreement (such as this one). They both ensured me that if anything happened, a spill, break, dropped or any components broke that I would be covered. I only bought it based on having three teenage sons with autism and anything can happen in my home. Now after one year and paying this off in the 90 days I am out of $700 plus dollars and no computer do to a cracked screen. Not good customer service by HHGregg and the sales people should be more aware of what they suggestive sale and not exaggerate what their company will do.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For several months we have been going around and around and around with HHGregg, they keep saying that they "delivered" the appliances, which is NOT true, and when we call them asking WHY they keep saying that the appliances were delivered, they keep telling us that NO DELIVERY IS SCHEDULED, and that the appliances are NOT IN STOCK, and that they can't even do (or schedule) a delivery because the appliances are NOT IN STOCK.Every single time we call, and complain... they tell us that they do NOT HAVE THE APPLIANCES, and they are unable to schedule a delivery because they do NOT HAVE THE APPLIANCES.This has dragged on for several months now, and it's been a VERY VERY painful process, and we're EXTREMELY unhappy with the TERRIBLE CUSTOMER SERVICE, and [redacted] had the SAME EXACT APPLIANCES for 40% off (during Labor Day, and also again on Columbus Day) and we could purchase the SAME EXACT APPLIANCES for less than HALF of what HHGregg has charged us. We pointed out the prices to management, and they said that there is NOTHING they could do, and they would NOT honor the prices or even price match. We asked to have the appliances returned (or NOT DELIVERED) and we were told that they MUST deliver them (because they already charged us for them). They would not give us a refund, or even issue us a credit (or price match) and we paid 50% too much for all of our appliances (plus "add on" kits, which cost about $9 at Menards, were sold to us for $25 to $30 per kit for each appliance) and we were told that we MUST BUY all the "add on" kits (from HHGregg), or they would NOT hook up the appliances and then they delivered the appliances and would NOT hook up the appliances. The delivery team said that they only deliver appliances, but will NOT hook up (or disconnect) the existing appliances, and we had to pay someone $150 (per appliance) to have the appliances hooked up, and now we have to pay another $150 (per appliance) to have the appliances disconnected, because HHGregg will NOT install or uninstall the appliances. (Nor will they issue us a credit for the installation/uninstallation).We're EXTREMELY UNHAPPY with HHGregg, and the terrible customer service, and TERRIBLE service (and way OVERCHARGED US) for everything. We paid TWICE AS MUCH by buying our appliances from HHGregg, and we are tired of spending countless hours on hold & store managers avoiding our calls (or saying they will "take care of it" and NEVER call us back, or return our calls). Today we spent another FOUR HOURS on the phone, trying to argue/fight with HHGregg, and I even referenced this conversation (because corporate office says ONE THING to the Revdex.com) and then the store/delivery warehouse says something COMPLETELY DIFFERENT, and are insisting that they do NOT EVEN HAVE THE APPLIANCES IN STOCK, and they can't even do the delivery (or even schedule a delivery) because they do NOT HAVE THE APPLIANCES IN STOCK!This has been dragging on for MONTHS NOW... and from DAY ONE we have asked them to just come pick up ALL OF THE APPLIANCES, and issue us a FULL REFUND. We just want a FULL REFUND for what we have paid, and we don't want to deal with HHGregg anymore. This is the WORST CUSTOMER SERVICE I've ever seen in my life, and we should have just bought our appliances elsewhere. We could have bought the same exact appliances at Home Depot for less than HALF of what HHGregg charged us, and had the appliances delivered immediately (in stock), and we wouldn't have the problems that we are facing with HHGregg. The warehouse and "Dalton" have just lied to us over and over, telling us they won't exchange the appliances, and won't let us return them (even though we were within the 30 day window for returns). We were told for over 2 1/2 months that they would NOT give us any refund, would NOT help us, would NOT exchange or give us any refunds, and that they would not do ANYTHING to help us, or fix the problems.September 27th, it was SIX WEEKS that HHGregg was giving us the "run around", and now it's OCTOBER 20th, (3 1/2 weeks later, almost a month later) and HHGregg is STILL giving us the "run around" and telling us that they don't even have the appliances in stock, and they can't even schedule a delivery, because they don't stock or carry (or have) any of the appliances that they sold us.We've been dealing with these SAME EXACT PROBLEMS for almost THREE MONTHS now. HHGregg keeps giving us the "run around" and dragging their feet, for weeks/months, telling us that they can't pick up our appliances, or can't issue a refund (it is now TWELVE WEEKS now, and we still can't get HHGregg to issue us a FULL REFUND) and we just want the appliances picked up, and want our credit card to be credited back for a FULL REFUND. We want ALL of our appliances picked up and returned to the store, and we want to be issued a FULL REFUND. We are tired of spending hours and hours and hours (and spending weeks and weeks and months and months) on hold, and trying to argue with store managers (or "Dalton" the warehouse manager) and we just want our appliances picked up, and returned to the store, and we just want to be issued a FULL REFUND of the $4,746.25.We don't want to deal with HHGregg's terrible customer service, terrible prices, and terrible delivery (and non-delivery) and I can't even imagine how hard/difficult it will be if we need help/service on these appliances in the future, and HHGregg is not a reputable company that I would ever do business with or purchase from ever again. I just want a FULL REFUND, and we'll purchase all of our appliances at a reputable store like HOME DEPOT, where we can get much better prices, fast and friendly service, and prompt delivery (and FREE HOOKUP, FREE INSTALLATION, and FREE DELIVERY). No one should have to take NINE DAYS OFF OF WORK, and spend hundreds of hours on the phone dealing with HHGregg's customer service department (or store managers, or "Dalton") and we still can't even get this resolved.We just want ALL OF THE APPLIANCES picked up, returned back to the store for a FULL CREDIT, and FULL REFUND. We will purchase our appliances elsewhere.
Regards,
[redacted]
June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience and frustration Ms....
[redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. I have shared her feedback about the information on our website with the appropriate personnel.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
I have received your letter regarding [redacted]'s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. According to our records, the service plan she purchased is administered through [redacted]. It is our understanding that they referred her to Samsung because the issue she is experiencing is considered a design flaw within the refrigerator. If she has not yet scheduled a service call, we recommend that she contact Samsung at (800) 7267864 for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer refund/exchange issues.
We apologize for the inconvenience and frustration Ms....
[redacted] experienced. Unfortunately we are unable to offer more than what was originally offered by our vendor relations department. If Ms. [redacted] has any further questions she can contact our vendor relations department directly.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
experienced. According to our records, a store credit was authorized for the replacement. It is my understanding that a representative contacted her. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize for any frustration Ms. [redacted] experienced. A...
representative contacted her and offered a price adjustment. She should receive a refund of $80 in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s warranty fulfillment. I apologize for any frustration Ms. [redacted] may have experienced. I regret that at this time we do not have any updated information. Per the service agreement and our installation terms we are unable to provide free installation to a replacement product for an order from May of 2015. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase. I regret any frustration Ms. [redacted] may have experienced during her repairs. After...
review, I regret we are unable to exchange or issue credit for a unit that is almost a year past our 30 day return/exchange policy. The manufacturer of the product provides a one year warranty for the unit and any exchange or repair must be completed through Frigidaire. We ask that Ms. [redacted] please continue to work with and contact Frigidaire at 1-800-444-4944 We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
March 23, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. We have...
processed a refund. Please allow 7 to 14 business days to receive a check with the amount of $91.47. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] is experiencing with her fridge. At this time Ms. [redacted] is currently under a manufacture warranty. Therefore all issues that require service from a technician are covered by Samsung. We ask that Ms. [redacted] Contacts Samsung for all questions and or all service calls.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't see any mention in the response in regards to a full refund for the extended warranty.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] service issue
We apologize for the inconvenience and frustration Ms. [redacted] is currently...
experiencing. I was able to speak with a representative with Warrantech whom informed myself that Ms. [redacted] is scheduled for parts installation 03/10/17. Ms. [redacted] has also been contacted and provided with this information. After service takes place Ms. [redacted] was informed to test the unit and contact Warrantech with any further questions or concerns.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 19, 2017
[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about his purchase.
We apologize for any misunderstanding. However, we are unable to honor his request. The model desired is a close out model and discontinued. We do not have them in stock and we will no longer be receiving them. We cannot provide an item we no longer carry. However, our records indicate that a similar model was provided. If she has further questions or concerns, our call center can be reached at (800)284-7344.
We appreciate the opportunity to address the complaint.
Sincerely,
Stephanie D[redacted]
Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. Please see the attached email I received from HH Gregg.
Regards,
[redacted]
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. We...
regret that we are unable to authorize a replacement. As indicated in our return policy, the return period is 30 days from the date of purchase.It is our understanding that the servicer received the part needed to complete the repair. The servicer should contact Mr. [redacted] within the next few business days to schedule the repair if they have not done so already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
July 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]...
concerns about the delivery performance and installation pricing. I apologize for any inconvenience Mr. [redacted] experienced. Due to the inconsistent nature of the information provided, and the further follow up work by Mr. [redacted] that was needed to complete installation of his refrigerator, we have reimbursed Mr. [redacted] the $80 he has requested. The refund confirmation invoice can be referenced under order number [redacted]. Mr. [redacted] will see the credit post to his account in 3-5 business days. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
October 12, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We have received your letter regarding Jamie Bell’s concern about her appliances.We apologize for any inconvenience [redacted] and [redacted] encountered. We regret to...
inform them that we are unable to return the units. There is a 30 day return policy; after 30 days there are no returns or exchanges. However, the products are currently under the one-year manufacturer warranty. Samsung can be reached at (800) 726-7864.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s mattress purchase. I apologize for any frustration Mr. [redacted] may have experienced. ...
After review, an in-store credit for reselection has been provided for Mr. [redacted]. We ask that Mr. [redacted] please go to his nearest store location and provide credit invoice number [redacted] to the staff. A replacement delivery will be set up using this invoice. Per our industry standard policy, we are unable to return mattresses; only one time exchange via the manufacturer’s comfort guarantee. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
May 26, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the umbrella and the table.I apologize for any frustration that...
Ms. [redacted] experienced. We regret that we are unable to offer a replacement tile, a base for the umbrella, or a replacement umbrella. However, in the interest of good customer relations, we processed a refund for the table and the umbrella. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]This would not fix my situation and I am not satisfied with a prorated refund for a service plan that was suggested and sold based on personal information obtained from me by the sales people. When first suggested, I declined because to me extended plans are ripoffs (such as this one) and they never hold up to their end of the agreement (such as this one). They both ensured me that if anything happened, a spill, break, dropped or any components broke that I would be covered. I only bought it based on having three teenage sons with autism and anything can happen in my home. Now after one year and paying this off in the 90 days I am out of $700 plus dollars and no computer do to a cracked screen. Not good customer service by HHGregg and the sales people should be more aware of what they suggestive sale and not exaggerate what their company will do.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For several months we have been going around and around and around with HHGregg, they keep saying that they "delivered" the appliances, which is NOT true, and when we call them asking WHY they keep saying that the appliances were delivered, they keep telling us that NO DELIVERY IS SCHEDULED, and that the appliances are NOT IN STOCK, and that they can't even do (or schedule) a delivery because the appliances are NOT IN STOCK.Every single time we call, and complain... they tell us that they do NOT HAVE THE APPLIANCES, and they are unable to schedule a delivery because they do NOT HAVE THE APPLIANCES.This has dragged on for several months now, and it's been a VERY VERY painful process, and we're EXTREMELY unhappy with the TERRIBLE CUSTOMER SERVICE, and [redacted] had the SAME EXACT APPLIANCES for 40% off (during Labor Day, and also again on Columbus Day) and we could purchase the SAME EXACT APPLIANCES for less than HALF of what HHGregg has charged us. We pointed out the prices to management, and they said that there is NOTHING they could do, and they would NOT honor the prices or even price match. We asked to have the appliances returned (or NOT DELIVERED) and we were told that they MUST deliver them (because they already charged us for them). They would not give us a refund, or even issue us a credit (or price match) and we paid 50% too much for all of our appliances (plus "add on" kits, which cost about $9 at Menards, were sold to us for $25 to $30 per kit for each appliance) and we were told that we MUST BUY all the "add on" kits (from HHGregg), or they would NOT hook up the appliances and then they delivered the appliances and would NOT hook up the appliances. The delivery team said that they only deliver appliances, but will NOT hook up (or disconnect) the existing appliances, and we had to pay someone $150 (per appliance) to have the appliances hooked up, and now we have to pay another $150 (per appliance) to have the appliances disconnected, because HHGregg will NOT install or uninstall the appliances. (Nor will they issue us a credit for the installation/uninstallation).We're EXTREMELY UNHAPPY with HHGregg, and the terrible customer service, and TERRIBLE service (and way OVERCHARGED US) for everything. We paid TWICE AS MUCH by buying our appliances from HHGregg, and we are tired of spending countless hours on hold & store managers avoiding our calls (or saying they will "take care of it" and NEVER call us back, or return our calls). Today we spent another FOUR HOURS on the phone, trying to argue/fight with HHGregg, and I even referenced this conversation (because corporate office says ONE THING to the Revdex.com) and then the store/delivery warehouse says something COMPLETELY DIFFERENT, and are insisting that they do NOT EVEN HAVE THE APPLIANCES IN STOCK, and they can't even do the delivery (or even schedule a delivery) because they do NOT HAVE THE APPLIANCES IN STOCK!This has been dragging on for MONTHS NOW... and from DAY ONE we have asked them to just come pick up ALL OF THE APPLIANCES, and issue us a FULL REFUND. We just want a FULL REFUND for what we have paid, and we don't want to deal with HHGregg anymore. This is the WORST CUSTOMER SERVICE I've ever seen in my life, and we should have just bought our appliances elsewhere. We could have bought the same exact appliances at Home Depot for less than HALF of what HHGregg charged us, and had the appliances delivered immediately (in stock), and we wouldn't have the problems that we are facing with HHGregg. The warehouse and "Dalton" have just lied to us over and over, telling us they won't exchange the appliances, and won't let us return them (even though we were within the 30 day window for returns). We were told for over 2 1/2 months that they would NOT give us any refund, would NOT help us, would NOT exchange or give us any refunds, and that they would not do ANYTHING to help us, or fix the problems.September 27th, it was SIX WEEKS that HHGregg was giving us the "run around", and now it's OCTOBER 20th, (3 1/2 weeks later, almost a month later) and HHGregg is STILL giving us the "run around" and telling us that they don't even have the appliances in stock, and they can't even schedule a delivery, because they don't stock or carry (or have) any of the appliances that they sold us.We've been dealing with these SAME EXACT PROBLEMS for almost THREE MONTHS now. HHGregg keeps giving us the "run around" and dragging their feet, for weeks/months, telling us that they can't pick up our appliances, or can't issue a refund (it is now TWELVE WEEKS now, and we still can't get HHGregg to issue us a FULL REFUND) and we just want the appliances picked up, and want our credit card to be credited back for a FULL REFUND. We want ALL of our appliances picked up and returned to the store, and we want to be issued a FULL REFUND. We are tired of spending hours and hours and hours (and spending weeks and weeks and months and months) on hold, and trying to argue with store managers (or "Dalton" the warehouse manager) and we just want our appliances picked up, and returned to the store, and we just want to be issued a FULL REFUND of the $4,746.25.We don't want to deal with HHGregg's terrible customer service, terrible prices, and terrible delivery (and non-delivery) and I can't even imagine how hard/difficult it will be if we need help/service on these appliances in the future, and HHGregg is not a reputable company that I would ever do business with or purchase from ever again. I just want a FULL REFUND, and we'll purchase all of our appliances at a reputable store like HOME DEPOT, where we can get much better prices, fast and friendly service, and prompt delivery (and FREE HOOKUP, FREE INSTALLATION, and FREE DELIVERY). No one should have to take NINE DAYS OFF OF WORK, and spend hundreds of hours on the phone dealing with HHGregg's customer service department (or store managers, or "Dalton") and we still can't even get this resolved.We just want ALL OF THE APPLIANCES picked up, returned back to the store for a FULL CREDIT, and FULL REFUND. We will purchase our appliances elsewhere.
Regards,
[redacted]
June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience and frustration Ms....
[redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. I have shared her feedback about the information on our website with the appropriate personnel.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
I have received your letter regarding [redacted]'s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. According to our records, the service plan she purchased is administered through [redacted]. It is our understanding that they referred her to Samsung because the issue she is experiencing is considered a design flaw within the refrigerator. If she has not yet scheduled a service call, we recommend that she contact Samsung at (800) 7267864 for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer refund/exchange issues.
We apologize for the inconvenience and frustration Ms....
[redacted] experienced. Unfortunately we are unable to offer more than what was originally offered by our vendor relations department. If Ms. [redacted] has any further questions she can contact our vendor relations department directly.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
experienced. According to our records, a store credit was authorized for the replacement. It is my understanding that a representative contacted her. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize for any frustration Ms. [redacted] experienced. A...
representative contacted her and offered a price adjustment. She should receive a refund of $80 in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s warranty fulfillment. I apologize for any frustration Ms. [redacted] may have experienced. I regret that at this time we do not have any updated information. Per the service agreement and our installation terms we are unable to provide free installation to a replacement product for an order from May of 2015. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase. I regret any frustration Ms. [redacted] may have experienced during her repairs. After...
review, I regret we are unable to exchange or issue credit for a unit that is almost a year past our 30 day return/exchange policy. The manufacturer of the product provides a one year warranty for the unit and any exchange or repair must be completed through Frigidaire. We ask that Ms. [redacted] please continue to work with and contact Frigidaire at 1-800-444-4944 We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
March 23, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. We have...
processed a refund. Please allow 7 to 14 business days to receive a check with the amount of $91.47. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] is experiencing with her fridge. At this time Ms. [redacted] is currently under a manufacture warranty. Therefore all issues that require service from a technician are covered by Samsung. We ask that Ms. [redacted] Contacts Samsung for all questions and or all service calls.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't see any mention in the response in regards to a full refund for the extended warranty.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] service issue
We apologize for the inconvenience and frustration Ms. [redacted] is currently...
experiencing. I was able to speak with a representative with Warrantech whom informed myself that Ms. [redacted] is scheduled for parts installation 03/10/17. Ms. [redacted] has also been contacted and provided with this information. After service takes place Ms. [redacted] was informed to test the unit and contact Warrantech with any further questions or concerns.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 19, 2017
[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about his purchase.
We apologize for any misunderstanding. However, we are unable to honor his request. The model desired is a close out model and discontinued. We do not have them in stock and we will no longer be receiving them. We cannot provide an item we no longer carry. However, our records indicate that a similar model was provided. If she has further questions or concerns, our call center can be reached at (800)284-7344.
We appreciate the opportunity to address the complaint.
Sincerely,
Stephanie D[redacted]
Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. Please see the attached email I received from HH Gregg.
Regards,
[redacted]
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. We...
regret that we are unable to authorize a replacement. As indicated in our return policy, the return period is 30 days from the date of purchase.It is our understanding that the servicer received the part needed to complete the repair. The servicer should contact Mr. [redacted] within the next few business days to schedule the repair if they have not done so already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team