September 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding his dishwasher.We apologize for any inconvenience Mr. [redacted]...
encountered. Our records indicate that the return was completed on 09/25/16. His account should reflect the refund within 7 to 10 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her appliances.I apologize for any inconvenience [redacted]...
[redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the appliances. Most appliances come with a one-year parts and labor manufacturer’s warranty. Our representative contacted the manufacturer and was informed that they have no record of service for the refrigerator. If she has not yet scheduled a repair, Frigidaire can be reached at (800) 374-4432.It is our understanding that if a factory-authorized technician determines that the range or the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the range or the refrigerator qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His...
feedback is very important to us and has been forwarded to the appropriate personnel to address. The refund has been processed. The funds should be reflected on his account within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...
[redacted] experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If she still needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9743.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 30, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about his washer. I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a replacement. As indicated on the back of our invoices,...
the return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that he schedule a follow-up service call if the washer is still not functioning properly.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE[redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[We did receive our refund however it took way too long to receive it. This company has a borderline unethical policy of withholding cash refunds to customers. Further, the store customer service was beyond poor. Unless the company changes it policy, this cannot be resolved satisfactorily.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As Whitney stated I returned the laptop that is not correct. I returned one of the laptops. While I was waiting and not getting answers or getting conflicting answers from the online support. I walked into our local store and told the Manager about the problems I was having and he was able to order and get me the laptop in 2 days. When I finally received the online order I returned it to the store. But as she can see on my account I still have a full price purchase of one on the two laptops I had to buy to actually get one. I am still asking for the promised discount for the trouble as promised. As it is past my credit accounts payment date I have already been forced to make a double payment because of this mess.
Regards,
[redacted]
September 21, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that they are working to resolve an issue with a part order. Ms. [redacted] should receive a call to schedule the repair in the next few business days. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 11, 2015RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized for the replacement of the mattress....
If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his financing.We regret his continued disappointment. We are unable to expedite the change to his account. It is our understanding that interest that accrued as a result of the shorter finance period should be waived. If he has paid any of the accrued interest, the amount should be applied to the principal. If he has any questions about his account, Synchrony can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Susan Brown My order was already confirmed... The business had already thanked me for my order. and stated that I could pick it up on May 4th, at the |Brookpark store. It's not my fault that the refrigerator was on sale for 149.00. I merely made a purchase. and now they're telling me Oh were sorry, but you can't have what you paid for.
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I am sorry for any inconvenience Ms. Falbo experienced. Our...
records indicate that a refund is being processed. She should receive it in the next 30 days. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
September 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding his dishwasher.We apologize for any inconvenience Mr. [redacted]...
encountered. Our records indicate that the return was completed on 09/25/16. His account should reflect the refund within 7 to 10 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her appliances.I apologize for any inconvenience [redacted]...
[redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the appliances. Most appliances come with a one-year parts and labor manufacturer’s warranty. Our representative contacted the manufacturer and was informed that they have no record of service for the refrigerator. If she has not yet scheduled a repair, Frigidaire can be reached at (800) 374-4432.It is our understanding that if a factory-authorized technician determines that the range or the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the range or the refrigerator qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His...
feedback is very important to us and has been forwarded to the appropriate personnel to address. The refund has been processed. The funds should be reflected on his account within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...
[redacted] experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If she still needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9743.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 30, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about his washer. I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a replacement. As indicated on the back of our invoices,...
the return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that he schedule a follow-up service call if the washer is still not functioning properly.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE[redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[We did receive our refund however it took way too long to receive it. This company has a borderline unethical policy of withholding cash refunds to customers. Further, the store customer service was beyond poor. Unless the company changes it policy, this cannot be resolved satisfactorily.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As Whitney stated I returned the laptop that is not correct. I returned one of the laptops. While I was waiting and not getting answers or getting conflicting answers from the online support. I walked into our local store and told the Manager about the problems I was having and he was able to order and get me the laptop in 2 days. When I finally received the online order I returned it to the store. But as she can see on my account I still have a full price purchase of one on the two laptops I had to buy to actually get one. I am still asking for the promised discount for the trouble as promised. As it is past my credit accounts payment date I have already been forced to make a double payment because of this mess.
Regards,
[redacted]
September 21, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that they are working to resolve an issue with a part order. Ms. [redacted] should receive a call to schedule the repair in the next few business days. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 11, 2015RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized for the replacement of the mattress....
If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his financing.We regret his continued disappointment. We are unable to expedite the change to his account. It is our understanding that interest that accrued as a result of the shorter finance period should be waived. If he has paid any of the accrued interest, the amount should be applied to the principal. If he has any questions about his account, Synchrony can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Susan Brown My order was already confirmed... The business had already thanked me for my order. and stated that I could pick it up on May 4th, at the |Brookpark store. It's not my fault that the refrigerator was on sale for 149.00. I merely made a purchase. and now they're telling me Oh were sorry, but you can't have what you paid for.
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I am sorry for any inconvenience Ms. Falbo experienced. Our...
records indicate that a refund is being processed. She should receive it in the next 30 days. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk