Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello, The representative stated that she attempted to contact me multiple times. This is not true. She left one message. Yesterday (2/20/17) I left a message on her voicemail and spoke with one of her associates named "Zach." I am still waiting for a call back.
Regards,
[redacted]
December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. As previously stated, we regret to inform that we do not have authority over the Acceptance Now contracts. She may visit her local store and speak with the Acceptance Now manager for further assistance with the issue. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. In the interest of good customer relations, we issued a store credit for the replacement of the refrigerator. For assistance with using the store credit, she can visit our store location nearest her and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 7, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any inconvenience and frustration this may...
have caused Ms. [redacted] in the delay of her delivery. Based on the information Ms. [redacted] is currently only missing one appliance which is the microwave and it has been ordered and expected to come in soon. If Ms. [redacted] is wishing a cancel the order on the microwave she is required to contact the purchase location and a refund will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE[redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that the previous request for repair was declined due to damage the recliner may have sustained during a move. It is our understanding that they have requested pictures of the damage for the current service request so that they can determine whether the issue would be covered. If Ms. [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns.I apologize for any inconvenience and frustration [redacted] experienced....
However, we are unable to honor his request.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As Whitney stated I returned the laptop that is not correct. I returned one of the laptops. While I was waiting and not getting answers or getting conflicting answers from the online support. I walked into our local store and told the Manager about the problems I was having and he was able to order and get me the laptop in 2 days. When I finally received the online order I returned it to the store. But as she can see on my account I still have a full price purchase of one on the two laptops I had to buy to actually get one. I am still asking for the promised discount for the trouble as promised. As it is past my credit accounts payment date I have already been forced to make a double payment because of this mess.
Regards,
[redacted]
December 11, 2015RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized for the replacement of the mattress....
If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I am sorry for any inconvenience Ms. Falbo experienced. Our...
records indicate that a refund is being processed. She should receive it in the next 30 days. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his financing.We regret his continued disappointment. We are unable to expedite the change to his account. It is our understanding that interest that accrued as a result of the shorter finance period should be waived. If he has paid any of the accrued interest, the amount should be applied to the principal. If he has any questions about his account, Synchrony can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 21, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that they are working to resolve an issue with a part order. Ms. [redacted] should receive a call to schedule the repair in the next few business days. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Susan Brown My order was already confirmed... The business had already thanked me for my order. and stated that I could pick it up on May 4th, at the |Brookpark store. It's not my fault that the refrigerator was on sale for 149.00. I merely made a purchase. and now they're telling me Oh were sorry, but you can't have what you paid for.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[We did receive our refund however it took way too long to receive it. This company has a borderline unethical policy of withholding cash refunds to customers. Further, the store customer service was beyond poor. Unless the company changes it policy, this cannot be resolved satisfactorily.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello, The representative stated that she attempted to contact me multiple times. This is not true. She left one message. Yesterday (2/20/17) I left a message on her voicemail and spoke with one of her associates named "Zach." I am still waiting for a call back.
Regards,
[redacted]
December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. As previously stated, we regret to inform that we do not have authority over the Acceptance Now contracts. She may visit her local store and speak with the Acceptance Now manager for further assistance with the issue. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. In the interest of good customer relations, we issued a store credit for the replacement of the refrigerator. For assistance with using the store credit, she can visit our store location nearest her and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 7, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any inconvenience and frustration this may...
have caused Ms. [redacted] in the delay of her delivery. Based on the information Ms. [redacted] is currently only missing one appliance which is the microwave and it has been ordered and expected to come in soon. If Ms. [redacted] is wishing a cancel the order on the microwave she is required to contact the purchase location and a refund will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE[redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that the previous request for repair was declined due to damage the recliner may have sustained during a move. It is our understanding that they have requested pictures of the damage for the current service request so that they can determine whether the issue would be covered. If Ms. [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns.I apologize for any inconvenience and frustration [redacted] experienced....
However, we are unable to honor his request.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As Whitney stated I returned the laptop that is not correct. I returned one of the laptops. While I was waiting and not getting answers or getting conflicting answers from the online support. I walked into our local store and told the Manager about the problems I was having and he was able to order and get me the laptop in 2 days. When I finally received the online order I returned it to the store. But as she can see on my account I still have a full price purchase of one on the two laptops I had to buy to actually get one. I am still asking for the promised discount for the trouble as promised. As it is past my credit accounts payment date I have already been forced to make a double payment because of this mess.
Regards,
[redacted]
December 11, 2015RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized for the replacement of the mattress....
If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I am sorry for any inconvenience Ms. Falbo experienced. Our...
records indicate that a refund is being processed. She should receive it in the next 30 days. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his financing.We regret his continued disappointment. We are unable to expedite the change to his account. It is our understanding that interest that accrued as a result of the shorter finance period should be waived. If he has paid any of the accrued interest, the amount should be applied to the principal. If he has any questions about his account, Synchrony can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 21, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that they are working to resolve an issue with a part order. Ms. [redacted] should receive a call to schedule the repair in the next few business days. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Susan Brown My order was already confirmed... The business had already thanked me for my order. and stated that I could pick it up on May 4th, at the |Brookpark store. It's not my fault that the refrigerator was on sale for 149.00. I merely made a purchase. and now they're telling me Oh were sorry, but you can't have what you paid for.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[We did receive our refund however it took way too long to receive it. This company has a borderline unethical policy of withholding cash refunds to customers. Further, the store customer service was beyond poor. Unless the company changes it policy, this cannot be resolved satisfactorily.]
Regards,
[redacted]