Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Its still more run around. I want HH Gregg to make good on this.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the order.
The refund was issued back to the original form of payment. The confirmation for the refund is
[redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Ryan M[redacted]
Executive Desk
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about her dryer and the store credit.I apologize for any inconvenience Ms....
[redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the amount of the purchase price of the original dryer. We regret that we are unable to override decisions made by the service plan administrator. In the interest of good customer relations, we can offer to sell Ms. [redacted] a new dryer at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His...
feedback is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate that the order was cancelled and refunded on 12/08/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
June 25, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr. [redacted]...
experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a refund of $1249.27 was processed.In the interest of good customer relations, we are sending him a $50 gift card. He should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Promotional gifts and rebate should total $400. Business has only sent promotional gift card in the amount of $300. There should also be a rebate gift card for $100 that has not been received. I have no expectation of repair on Microwave as it has already been done.
Best Regards,
[redacted]
We have received your letter regarding [redacted]'s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund was processed on 10/21/16. The funds should be reflected on her account.We appreciate the opportunity to address the...
complaint.Sincerely, Stephanie D[redacted] Executive Team
October 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the service plan.We are unable to offer a full refund for the service plan he purchased in 2012. However, in the interest of good customer relations, we can offer to cancel the coverage and refund 50% of the price of the service plan. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 29, 2016 .[redacted]843 397-1213 ID #11471539Purchased a new refrigerator on May 26 2016 and had it delivered on May 27 2016. The delivery men delivered the fridge and plugged and set it up changed the doors to go the other side and said it would take two hours to get cold. The fridge/freezer never did get cold it did not work at all with the exception of the light going on. Purchase price including tax $429.99On May 28 2016 I tried for several hours to reach these people, but every time I got through all I got was a master voice system telling me press 1 for this and 2 for that. You get the idea. When I finally did get a hold of someone and explained the problem that I wanted someone to come and take a look or refund my money they said they would have to transfer me to someone else and ultimately ended up in the same spot that I already had been several times before. I pressed every number I could and was told they would have to transfer me again. I finally gave up and tried calling the Myrtle Beach number which was on the salesman's card and wouldn't you know! It was the same number in Wilmington that I was transferred to previously. No one seemed to want to hear my story. I still have this fridge that does not get cold so does not work and has never worked and obviously defective. I am in desperate need of another one. At this point I just want a refund so that I can purchase a new one somewhere else.I have attempted to resolve this problem starting on May 28th and the last call on June 29th with varies calls in-between.I want this non working fridge picked up and a full refund on the purchase of this one.Someone from Haier ( the manufacturer) did call me to inquire about the fridge, but unfortunately was obviously reading from a script. I was told he could not service this refrigerator because the warranty was voided because it was installed improperly. HH Gregg delivery personnel delivered and installed this refrigerator. They are now telling me this was not meant for the garage. I told him that my garage was fully insulated including the garage door. He didn't want to hear anything and just went on the same script again. So I could see we were getting nowhere. He wasn't even listening to me. I tried telling him that the refrigerator was not a service issue that it was defective and didn't work at all from day one when it was delivered whether it be in a garage or the house. This refrigerator was eventually going to be moved to my guest house, but at time of delivery it was being painted so was unable to install it at that time.I did read in the Manuel that came with this refrigerator that the temp was ok up to 95 degrees. My garage never gets above 85 degrees or below 60 degrees. The salesman that sold me this unit knew it was going in the garage temporarily. I have not heard one word from HH Gregg to this date.I have reached out to the sales man Stephen Roach previously and on June 29th. I also called customer service in Wilmington again both said it was up to the manufacturer Haier who made the Fridge.
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that a price adjustment of $117.16 was processed. He should receive the refund in the next few business days if he has not received it already.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. We...
regret to inform that model 43UH6030 was a door buster. Our door busters were excluded from all our promotions. Below is the disclaimer, if needed. - Use promotion code BLACKFRIDAY to save an extra 15% off purchases $299 and up. Exclusions: discount taken from the lowest ticketed price. Promotion code must be entered at time of purchase to receive the discount. Limit 1 promotion code per customer, per visit. Prior purchases excluded. Any discount, coupon, or other promotional offer applied at time of purchase will reduce your purchase amount and may result in not satisfying the minimum qualifying purchase amount for special financing. Expires November 26, 2016 at 11:59 pm EST. Valid online and in store. Excludes doorbusters, special buy models, clearance, delivery, installation, install kits, shipping, premium service plans, gift cards, computers, tablets, video game systems, streaming devices, Amazon, Vizio, Bose, Dyson, select Samsung, Sony and LG TV models (UPP), Tempur-Pedic, Serta iComfort and Serta iSeries and other manufacturers that prohibit discounting on unilateral price policy (UPP) products. Electrolux brands, GE Brands, Bosch, LG & Samsung appliances are limited to 10% off (except where shown). Amana, KitchenAid, Maytag & Whirpool brands are limited to the price & savings shown. We reserve the right to limit quantities.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November 9, 201 6 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted])Dear Ms. [redacted]: I have received your letter regarding [redacted]'s purchase. I apologize for any frustration...
Ms. [redacted] has experienced. We have contacted the warranty administrator Warrantech on Ms. [redacted]s behalf. After reviewing their case notes and photos from the service company, Warrantech has offered to provide a second opinion from a different service company for Ms. [redacted]. The second opinion service call will need authorized by calling Warrantech at 877-456-9643. In regards to the premium service plan , hhgregg is willing to refund the cost in full. We ask that Ms. [redacted] fill out and mail the attached form, along with a copy of this letter. Warranty cancellation requests normally process within 30 days. We va lue our customers and appreciate the opportunity to answer the complaint. Sincerely,/ Executive Team - Z. N[redacted]
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator. We regret her continued disappointment. However, we are unable to offer the amount she requested for food loss. In the interest of good customer relations, we authorized a price adjustment of $50. She should receive the refund in the next 10-15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] FOR ALL THE TRIPS I HAD TO AND THE ONLY THING YOU ARE GOING TO APOLGYS I DONT BELEIVE THAT IS CUSTOMER SERVICE.?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Thank you for your response to my complaint against NH Gregg (ID [redacted]). Please accept my apology for not responding back to you within 5 business days. I have been Out of town and just returned. Hopefully, the delay will not prevent a satisfactory resolution to my situation.After having read NH Gregg's input, I must say I expected no better. Their representative Is merely starting back at square one where we have already been and reiterating what "can't" be done instead of what "can" be done.My screen was broken early in June 2015 and I sought the in-home repair that I understood that I had purchased from HH Gregg and was accustomed to getting with other retailers' laptop warranties. I went to the store and spoke to Desmond who said I had to ship it for repair —I was to pack It, insure It & ship it at my exoense. I called HH Gregg corporate headquarters and spoke with various customer service reps at various times Including Derek, Michael, Brian and Marian and was told the following: I would be provided shipping material and labels by HH Gregg ....which I never received. For a second time I was assured material and labels would be sent to me within the week ....they never came. I was told I could find a local vendor to repair the screen and HH Gregg would reimburse that vendor. I spent most of the day for two days looking for a vendor only to find that none are authorized the parts (screen). I was promised a clarification of the warranty contract since what I was given when I purchased the laptop & warranty certainly says to me that Repair Plan Coverage includes in-home service ............ clarification never received. Numerous messages left for corporate customer service supervisor to contact me were ignored.To "recommend ... contact with Warrentech ...to send..a shipping label" Is an absolutely unacceptable resolution. I have been Inconvenienced and Ignored for months. It has been made abundantly clear that NH Gregg has no clear understanding of its own procedures and no intent to provide customer service. The matter is a simple one - I purchased a product (warranty) that I cannot reasonably use and want the purchase price of the warranty refunded.I also Cannot allow my laptop to be shipped for repair; it is inconceivable that I would release all the personal Information on that laptop through the mail to a remote repair facility. In lieu of a replacement laptop, I am willing to allow HH Gregg to obtain a new replacement screen at its expense and have it shipped to my home. I am willing to have the screen installed at my expense by a local vendor.Thank you for your consideration
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The company advertised a product that I purchased. It wasnt until several days after that I tried to call to find out about my order. It took a few dozen attempts over the course of a day to get past their voicemail stating to call back. Once I finally was able to get in queue, it took 38 minutes of being on hold to get an agent. The agent then put me on hold for another 10 minutes and came back and told me the television was being sent to the distribution warehouse to be shipped to me. I then waited 3-4 more days without hearing back via the shipping email and tried calling in again. Was given the message to call back so proceeded to ask on Facebook. Was then told my order was being cancelled. I called in again to see if I was being told correct information and was on hold for almost 30 minutes. I was then told it was being vancelled and refunded because they oversold. A company should not sell products they cannot fullfill and then when a customer tries to follow up the customer service does not exist. In the mean time they can charge me immediately and take three weeks to refund my money. This is unacceptable as a business practice
Regards,
[redacted]
June 29, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his freezer.I apologize for any inconvenience Mr. Jordan experienced....
We regret that we are unable to honor his request. Our records indicate that the store personnel processed a refund for the major component service plan. We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
March 24, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the financing.I apologize for any inconvenience [redacted]...
experienced. We forwarded a request that the finance period be updated to reflect the 24-month offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Its still more run around. I want HH Gregg to make good on this.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the order.
The refund was issued back to the original form of payment. The confirmation for the refund is
[redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Ryan M[redacted]
Executive Desk
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about her dryer and the store credit.I apologize for any inconvenience Ms....
[redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the amount of the purchase price of the original dryer. We regret that we are unable to override decisions made by the service plan administrator. In the interest of good customer relations, we can offer to sell Ms. [redacted] a new dryer at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His...
feedback is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate that the order was cancelled and refunded on 12/08/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
June 25, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr. [redacted]...
experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a refund of $1249.27 was processed.In the interest of good customer relations, we are sending him a $50 gift card. He should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Promotional gifts and rebate should total $400. Business has only sent promotional gift card in the amount of $300. There should also be a rebate gift card for $100 that has not been received. I have no expectation of repair on Microwave as it has already been done.
Best Regards,
[redacted]
We have received your letter regarding [redacted]'s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund was processed on 10/21/16. The funds should be reflected on her account.We appreciate the opportunity to address the...
complaint.Sincerely, Stephanie D[redacted] Executive Team
October 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the service plan.We are unable to offer a full refund for the service plan he purchased in 2012. However, in the interest of good customer relations, we can offer to cancel the coverage and refund 50% of the price of the service plan. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 29, 2016 .[redacted]843 397-1213 ID #11471539Purchased a new refrigerator on May 26 2016 and had it delivered on May 27 2016. The delivery men delivered the fridge and plugged and set it up changed the doors to go the other side and said it would take two hours to get cold. The fridge/freezer never did get cold it did not work at all with the exception of the light going on. Purchase price including tax $429.99On May 28 2016 I tried for several hours to reach these people, but every time I got through all I got was a master voice system telling me press 1 for this and 2 for that. You get the idea. When I finally did get a hold of someone and explained the problem that I wanted someone to come and take a look or refund my money they said they would have to transfer me to someone else and ultimately ended up in the same spot that I already had been several times before. I pressed every number I could and was told they would have to transfer me again. I finally gave up and tried calling the Myrtle Beach number which was on the salesman's card and wouldn't you know! It was the same number in Wilmington that I was transferred to previously. No one seemed to want to hear my story. I still have this fridge that does not get cold so does not work and has never worked and obviously defective. I am in desperate need of another one. At this point I just want a refund so that I can purchase a new one somewhere else.I have attempted to resolve this problem starting on May 28th and the last call on June 29th with varies calls in-between.I want this non working fridge picked up and a full refund on the purchase of this one.Someone from Haier ( the manufacturer) did call me to inquire about the fridge, but unfortunately was obviously reading from a script. I was told he could not service this refrigerator because the warranty was voided because it was installed improperly. HH Gregg delivery personnel delivered and installed this refrigerator. They are now telling me this was not meant for the garage. I told him that my garage was fully insulated including the garage door. He didn't want to hear anything and just went on the same script again. So I could see we were getting nowhere. He wasn't even listening to me. I tried telling him that the refrigerator was not a service issue that it was defective and didn't work at all from day one when it was delivered whether it be in a garage or the house. This refrigerator was eventually going to be moved to my guest house, but at time of delivery it was being painted so was unable to install it at that time.I did read in the Manuel that came with this refrigerator that the temp was ok up to 95 degrees. My garage never gets above 85 degrees or below 60 degrees. The salesman that sold me this unit knew it was going in the garage temporarily. I have not heard one word from HH Gregg to this date.I have reached out to the sales man Stephen Roach previously and on June 29th. I also called customer service in Wilmington again both said it was up to the manufacturer Haier who made the Fridge.
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that a price adjustment of $117.16 was processed. He should receive the refund in the next few business days if he has not received it already.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. We...
regret to inform that model 43UH6030 was a door buster. Our door busters were excluded from all our promotions. Below is the disclaimer, if needed. - Use promotion code BLACKFRIDAY to save an extra 15% off purchases $299 and up. Exclusions: discount taken from the lowest ticketed price. Promotion code must be entered at time of purchase to receive the discount. Limit 1 promotion code per customer, per visit. Prior purchases excluded. Any discount, coupon, or other promotional offer applied at time of purchase will reduce your purchase amount and may result in not satisfying the minimum qualifying purchase amount for special financing. Expires November 26, 2016 at 11:59 pm EST. Valid online and in store. Excludes doorbusters, special buy models, clearance, delivery, installation, install kits, shipping, premium service plans, gift cards, computers, tablets, video game systems, streaming devices, Amazon, Vizio, Bose, Dyson, select Samsung, Sony and LG TV models (UPP), Tempur-Pedic, Serta iComfort and Serta iSeries and other manufacturers that prohibit discounting on unilateral price policy (UPP) products. Electrolux brands, GE Brands, Bosch, LG & Samsung appliances are limited to 10% off (except where shown). Amana, KitchenAid, Maytag & Whirpool brands are limited to the price & savings shown. We reserve the right to limit quantities.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November 9, 201 6 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted])Dear Ms. [redacted]: I have received your letter regarding [redacted]'s purchase. I apologize for any frustration...
Ms. [redacted] has experienced. We have contacted the warranty administrator Warrantech on Ms. [redacted]s behalf. After reviewing their case notes and photos from the service company, Warrantech has offered to provide a second opinion from a different service company for Ms. [redacted]. The second opinion service call will need authorized by calling Warrantech at 877-456-9643. In regards to the premium service plan , hhgregg is willing to refund the cost in full. We ask that Ms. [redacted] fill out and mail the attached form, along with a copy of this letter. Warranty cancellation requests normally process within 30 days. We va lue our customers and appreciate the opportunity to answer the complaint. Sincerely,/ Executive Team - Z. N[redacted]
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator. We regret her continued disappointment. However, we are unable to offer the amount she requested for food loss. In the interest of good customer relations, we authorized a price adjustment of $50. She should receive the refund in the next 10-15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] FOR ALL THE TRIPS I HAD TO AND THE ONLY THING YOU ARE GOING TO APOLGYS I DONT BELEIVE THAT IS CUSTOMER SERVICE.?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Thank you for your response to my complaint against NH Gregg (ID [redacted]). Please accept my apology for not responding back to you within 5 business days. I have been Out of town and just returned. Hopefully, the delay will not prevent a satisfactory resolution to my situation.After having read NH Gregg's input, I must say I expected no better. Their representative Is merely starting back at square one where we have already been and reiterating what "can't" be done instead of what "can" be done.My screen was broken early in June 2015 and I sought the in-home repair that I understood that I had purchased from HH Gregg and was accustomed to getting with other retailers' laptop warranties. I went to the store and spoke to Desmond who said I had to ship it for repair —I was to pack It, insure It & ship it at my exoense. I called HH Gregg corporate headquarters and spoke with various customer service reps at various times Including Derek, Michael, Brian and Marian and was told the following: I would be provided shipping material and labels by HH Gregg ....which I never received. For a second time I was assured material and labels would be sent to me within the week ....they never came. I was told I could find a local vendor to repair the screen and HH Gregg would reimburse that vendor. I spent most of the day for two days looking for a vendor only to find that none are authorized the parts (screen). I was promised a clarification of the warranty contract since what I was given when I purchased the laptop & warranty certainly says to me that Repair Plan Coverage includes in-home service ............ clarification never received. Numerous messages left for corporate customer service supervisor to contact me were ignored.To "recommend ... contact with Warrentech ...to send..a shipping label" Is an absolutely unacceptable resolution. I have been Inconvenienced and Ignored for months. It has been made abundantly clear that NH Gregg has no clear understanding of its own procedures and no intent to provide customer service. The matter is a simple one - I purchased a product (warranty) that I cannot reasonably use and want the purchase price of the warranty refunded.I also Cannot allow my laptop to be shipped for repair; it is inconceivable that I would release all the personal Information on that laptop through the mail to a remote repair facility. In lieu of a replacement laptop, I am willing to allow HH Gregg to obtain a new replacement screen at its expense and have it shipped to my home. I am willing to have the screen installed at my expense by a local vendor.Thank you for your consideration
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The company advertised a product that I purchased. It wasnt until several days after that I tried to call to find out about my order. It took a few dozen attempts over the course of a day to get past their voicemail stating to call back. Once I finally was able to get in queue, it took 38 minutes of being on hold to get an agent. The agent then put me on hold for another 10 minutes and came back and told me the television was being sent to the distribution warehouse to be shipped to me. I then waited 3-4 more days without hearing back via the shipping email and tried calling in again. Was given the message to call back so proceeded to ask on Facebook. Was then told my order was being cancelled. I called in again to see if I was being told correct information and was on hold for almost 30 minutes. I was then told it was being vancelled and refunded because they oversold. A company should not sell products they cannot fullfill and then when a customer tries to follow up the customer service does not exist. In the mean time they can charge me immediately and take three weeks to refund my money. This is unacceptable as a business practice
Regards,
[redacted]
June 29, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his freezer.I apologize for any inconvenience Mr. Jordan experienced....
We regret that we are unable to honor his request. Our records indicate that the store personnel processed a refund for the major component service plan. We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
March 24, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the financing.I apologize for any inconvenience [redacted]...
experienced. We forwarded a request that the finance period be updated to reflect the 24-month offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team