January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience and...
frustration Ms. [redacted] may have experienced. Unfortunately I am not able to locate any information regarding a purchase under the number on file or [redacted]. All attempts to reach Ms. [redacted] are been unsuccessful. For better assistants we ask that Ms. [redacted] provides us with the invoice number. 1-866-974-7344
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
I apologize for the inconvenience and delay in Mr. [redacted] receiving his refund. After submitting this information over to our sales audit department for review, it was confirmed that an error did take place when trying to refund the PayPal account. There is currently an open dispute with PayPal filed by Mr. [redacted]. Once the dispute is closed the funds will be released to the PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is negligence pure and simple. Just because it was two years ago does not negate the fact that it is still negligence NOW on the part of HH Greg
Regards,
[redacted]
January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the order.I apologize for any inconvenience Ms....
[redacted] experienced. Our records indicate the order was canceled and refunded. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about his television.We regret his continued disappointment. However, we are unable to offer additional store credit. A store credit for a replacement product is not considered a reimbursement and would not include sales tax.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 9, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If Ms. [redacted]...
placed the order using [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. If she has any questions about her payments or the agreement, [redacted] can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company blatantly violated the Virginia Consumer Protection Act with it's fraudulent advertising, caused me a world of inconvenience and cost a close friend of mine $150 when I tried to give them a gift of a TV, only to have HHGregg not honor their printed advertisement. Their "referring" the information to the basement storage boxes doesn't bring this matter to any sort of resolution. Yes I settled for another TV at the request of a good friend who wanted to save me the aggravation of having to deal with this company further, I did not get a TV for the amount of money I should have, again only being offered lesser quality or higher price...NOT WHAT WAS AGREED TO AT THE BEGINNING!.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] They came today to fix the range with the wrong part. I have a stainless steel range and He brought parts for a white range, furthermore he states that he checked the range to make sure it was heating up correctly and he THOUGHT that it was the last visit but it is not. The oven did not get above 300. It was also 50 degrees off on his thermostat compared to what the oven was saying. It also took the oven over a half and hour to get to the 300 degrees. I am completely unhappy. How long must we go with out an oven? It has been since before Christmas that we made this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am now still waiting for the fridge to be fixed. I have been on the phone with LG numerous times and spoke with some rather rather representatives who continue to tell me that I am basically out of luck. Their technician had a few parts delivered to my house (including the compressor and others) prior to his scheduled arrival on Saturday, December 17. When he came and started to fix it he advised me that he doesn't have the right part. He said he would order it and come back on Tuesday, December 20 when he did come back he again had the wrong part and is now telling me that he will be back again tomorrow, Thursday, December 22. I have explained to LG that I have wasted hundreds of dollars in food with it freezing on my porch, thawing out and going to waste. This has been going on for over a month now. HH Gregg doesn't seem to care about their customer yet again. I am in desperate need of a working fridge and also some sort of compensation for all the wasted money and food I have had to throw out over the past month and a half. I am also desperate for a working fridge for Christmas since I already went through Thanksgiving without a working fridge. I truly appreciate your response and help in this matter.
Regards,
[redacted]
October 18, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]’s concern about her laptop purchase.We apologize for any inconvenience Ms. [redacted] encountered. The incorrect...
model can be returned to her local store along with original packaging. She can reference invoice [redacted].We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his store credit. We have processed a credit of $1129.21. He can visit...
his local store and reference [redacted] to reselect.We apologize for any inconvenience Mr. [redacted] encountered.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I wish they honor the warranty stating "One time product REPLACEMENT...no service necessary....IN STORE EXCHANGE for...convenience." I usually do not purchase extended warranties but did so since I did not have to deal with an outside warranty company. I have confidential information on my computer that I don't want someone else viewing. Please request they honor the warranty I purchase.Thank you.
Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.We regret her continued disappointment. Our records indicate that a delivery service call is scheduled for 1/21. If she has any questions or needs to reschedule, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We...
regret that we are unable to honor his request. Our store management was unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 11, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern regarding his...
giftcard. I apologize for any frustration Mr. [redacted] has experienced. After review, in good faith we are sending Mr. [redacted] a new giftcard valued at $79.99. We ask that Mr. [redacted] allow 1-2 weeks to receive the card via USPS mail. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
January 20, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a price adjustment of $274.04 was processed on 1/7. We were unable to verify that Mr. [redacted] was offered a $300 price adjustment. Our store personnel processed a refund of a $1283.72 deposit. It should post to the account used to make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any frustration Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement or a return. As indicated in our return policy, the return period is 30 days from the date of purchase.According to our records, a delivery team visited Ms. [redacted]’ home to check the water line connection. If they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warranty. The manufacturer should be able to assist her with scheduling a service call. Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response.We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience and...
frustration Ms. [redacted] may have experienced. Unfortunately I am not able to locate any information regarding a purchase under the number on file or [redacted]. All attempts to reach Ms. [redacted] are been unsuccessful. For better assistants we ask that Ms. [redacted] provides us with the invoice number. 1-866-974-7344
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
I apologize for the inconvenience and delay in Mr. [redacted] receiving his refund. After submitting this information over to our sales audit department for review, it was confirmed that an error did take place when trying to refund the PayPal account. There is currently an open dispute with PayPal filed by Mr. [redacted]. Once the dispute is closed the funds will be released to the PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is negligence pure and simple. Just because it was two years ago does not negate the fact that it is still negligence NOW on the part of HH Greg
Regards,
[redacted]
January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the order.I apologize for any inconvenience Ms....
[redacted] experienced. Our records indicate the order was canceled and refunded. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about his television.We regret his continued disappointment. However, we are unable to offer additional store credit. A store credit for a replacement product is not considered a reimbursement and would not include sales tax.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 9, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If Ms. [redacted]...
placed the order using [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. If she has any questions about her payments or the agreement, [redacted] can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company blatantly violated the Virginia Consumer Protection Act with it's fraudulent advertising, caused me a world of inconvenience and cost a close friend of mine $150 when I tried to give them a gift of a TV, only to have HHGregg not honor their printed advertisement. Their "referring" the information to the basement storage boxes doesn't bring this matter to any sort of resolution. Yes I settled for another TV at the request of a good friend who wanted to save me the aggravation of having to deal with this company further, I did not get a TV for the amount of money I should have, again only being offered lesser quality or higher price...NOT WHAT WAS AGREED TO AT THE BEGINNING!.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] They came today to fix the range with the wrong part. I have a stainless steel range and He brought parts for a white range, furthermore he states that he checked the range to make sure it was heating up correctly and he THOUGHT that it was the last visit but it is not. The oven did not get above 300. It was also 50 degrees off on his thermostat compared to what the oven was saying. It also took the oven over a half and hour to get to the 300 degrees. I am completely unhappy. How long must we go with out an oven? It has been since before Christmas that we made this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am now still waiting for the fridge to be fixed. I have been on the phone with LG numerous times and spoke with some rather rather representatives who continue to tell me that I am basically out of luck. Their technician had a few parts delivered to my house (including the compressor and others) prior to his scheduled arrival on Saturday, December 17. When he came and started to fix it he advised me that he doesn't have the right part. He said he would order it and come back on Tuesday, December 20 when he did come back he again had the wrong part and is now telling me that he will be back again tomorrow, Thursday, December 22. I have explained to LG that I have wasted hundreds of dollars in food with it freezing on my porch, thawing out and going to waste. This has been going on for over a month now. HH Gregg doesn't seem to care about their customer yet again. I am in desperate need of a working fridge and also some sort of compensation for all the wasted money and food I have had to throw out over the past month and a half. I am also desperate for a working fridge for Christmas since I already went through Thanksgiving without a working fridge. I truly appreciate your response and help in this matter.
Regards,
[redacted]
October 18, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]’s concern about her laptop purchase.We apologize for any inconvenience Ms. [redacted] encountered. The incorrect...
model can be returned to her local store along with original packaging. She can reference invoice [redacted].We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his store credit. We have processed a credit of $1129.21. He can visit...
his local store and reference [redacted] to reselect.We apologize for any inconvenience Mr. [redacted] encountered.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I wish they honor the warranty stating "One time product REPLACEMENT...no service necessary....IN STORE EXCHANGE for...convenience." I usually do not purchase extended warranties but did so since I did not have to deal with an outside warranty company. I have confidential information on my computer that I don't want someone else viewing. Please request they honor the warranty I purchase.Thank you.
Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.We regret her continued disappointment. Our records indicate that a delivery service call is scheduled for 1/21. If she has any questions or needs to reschedule, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We...
regret that we are unable to honor his request. Our store management was unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 11, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern regarding his...
giftcard. I apologize for any frustration Mr. [redacted] has experienced. After review, in good faith we are sending Mr. [redacted] a new giftcard valued at $79.99. We ask that Mr. [redacted] allow 1-2 weeks to receive the card via USPS mail. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
January 20, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a price adjustment of $274.04 was processed on 1/7. We were unable to verify that Mr. [redacted] was offered a $300 price adjustment. Our store personnel processed a refund of a $1283.72 deposit. It should post to the account used to make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any frustration Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement or a return. As indicated in our return policy, the return period is 30 days from the date of purchase.According to our records, a delivery team visited Ms. [redacted]’ home to check the water line connection. If they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warranty. The manufacturer should be able to assist her with scheduling a service call. Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response.We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team