June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that the order of the range was canceled and a refund was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was a repair scheduled they came out and replaced a part but is still not working. I have not been contacted by anyone since. It is very unfortunate that they would be willing to lose a customer because of one refrigerator. I do believe it would have been more cost effective to replace the frig than to keep replacing parts an sending out repair techs an still not working yet over 1 month later.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the television.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange of the television.
If Mr. [redacted] does not pick up the television within the next 2/3 days our store personnel will dispose of the television. If Mr. [redacted] decides to pick up the television he can then provide us with the serial number and we can offer to research his concerns about the warranty claim further.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Moreover hh Gregg gave me a piece of paper saying they paid me $170 in Oct 2014 apparently remuneration for the faulty installation. When I asked about this they said the check was cashed. I have no recollection of cashing this nor does our bank have any record of it and they have not provided me proof of this even though I have asked twice.
Regards,
[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the order was canceled due to no stock. We regret the delay. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any inconvenience Ms. [redacted] may have experienced....
Based on the information provided by the warranty provider a temperature sensor was replaced 11/28/16, since they have not heard from Ms. [redacted] stating that anything else was wrong with her dishwasher. Because the unit is only experiencing minor issues Ms. [redacted] dishwasher does not qualify for a replacement.
We can issue a prorated refund back for the warranty; however Ms. [redacted] will no longer have coverage on the unit if she experiences any issues in the future. Attached is a cancelation form
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have offered no solution, only apologies. This is and was a clear case of false advertising to which they took my money but did not deliver on goods as specified. It appears that HH Gregg has no intention of making anything right on this complaint, so I shall seek higher counsel and speak with the States Attorney General concerning the False Advertising charges.
Regards,
[redacted]
January 31, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns about his washer.We apologize for any inconvenience Mr. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they have scheduled a service call for 02/02/17 between 8am to 12pm with [redacted] Factory Service. If Mr. [redacted] needs to reschedule, [redacted] can be reached at (800) 905-9505. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello, The representative stated that she attempted to contact me multiple times. This is not true. She left one message. Yesterday (2/20/17) I left a message on her voicemail and spoke with one of her associates named "Zach." I am still waiting for a call back.
Regards,
[redacted]
January 7, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any inconvenience and frustration this may...
have caused Ms. [redacted] in the delay of her delivery. Based on the information Ms. [redacted] is currently only missing one appliance which is the microwave and it has been ordered and expected to come in soon. If Ms. [redacted] is wishing a cancel the order on the microwave she is required to contact the purchase location and a refund will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We never explained how extended warranty works from out sales person. We thought it is working like everywhere also if you don't use it it will be prorated or transfer to a new unit. HH Gregg should teach their personal better and explain customers how extended warranty works, I am sure if we knew all details we will think 2 times before purchase any extended warranty.
Regards,
[redacted]
December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. As previously stated, we regret to inform that we do not have authority over the Acceptance Now contracts. She may visit her local store and speak with the Acceptance Now manager for further assistance with the issue. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. In the interest of good customer relations, we issued a store credit for the replacement of the refrigerator. For assistance with using the store credit, she can visit our store location nearest her and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that the previous request for repair was declined due to damage the recliner may have sustained during a move. It is our understanding that they have requested pictures of the damage for the current service request so that they can determine whether the issue would be covered. If Ms. [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience [redacted] encountered. Our records indicate that the order was...
fulfilled on 12/24/16. We hope the delivery process went smoothly and hope [redacted] enjoys the purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. It is my...
understanding that the television is currently available for pickup at the store.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#11866473) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In terms of rebuttal, HHGregg gave Revdex.com the same response as the Ohio Attorney General, to wit, they regret having charged a credit account for a product that was never delivered and further regret failing to credit or refund the account after cancelation. It is not as if this [redacted] account were pre-existing or independent of HHGregg, rather it was offered by them and only for their products. Also, calls to HHGregg regarding the problems are auto transferred to [redacted], whose call centers cannot comprehend the transfer and direct to issue back to HHGregg. Additional calls to HHGregg are directed to the local store, who naturally report that they are not responsible for delivery of products, credit accounts, but are nonetheless apologetic. So calls from consumers go into a maze that never leads to the department that can correct the problem. I was assured by HHGregg that the [redacted] account would be credited but subsequent demands from [redacted] indicated that a refund was not issued. Additional calls prompted more assurances from HHGregg but, to date, I have not had anything in writing from them, or from [redacted]. HHGregg has indicated to Revdex.com and OAG that they were sorry and would take care of it but I am not convinced and have not received written confirmation. Close this file if you must but please do not close it due to my failure to reply to their Response. I am not satisfied by the business response or assurance absent written communication, evidence that HHGregg has refunded the funds to [redacted], and clear my credit account.
Regards,
[redacted]
March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns.I apologize for any inconvenience and frustration [redacted] experienced....
However, we are unable to honor his request.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that the order of the range was canceled and a refund was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was a repair scheduled they came out and replaced a part but is still not working. I have not been contacted by anyone since. It is very unfortunate that they would be willing to lose a customer because of one refrigerator. I do believe it would have been more cost effective to replace the frig than to keep replacing parts an sending out repair techs an still not working yet over 1 month later.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the television.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange of the television.
If Mr. [redacted] does not pick up the television within the next 2/3 days our store personnel will dispose of the television. If Mr. [redacted] decides to pick up the television he can then provide us with the serial number and we can offer to research his concerns about the warranty claim further.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Moreover hh Gregg gave me a piece of paper saying they paid me $170 in Oct 2014 apparently remuneration for the faulty installation. When I asked about this they said the check was cashed. I have no recollection of cashing this nor does our bank have any record of it and they have not provided me proof of this even though I have asked twice.
Regards,
[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the order was canceled due to no stock. We regret the delay. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any inconvenience Ms. [redacted] may have experienced....
Based on the information provided by the warranty provider a temperature sensor was replaced 11/28/16, since they have not heard from Ms. [redacted] stating that anything else was wrong with her dishwasher. Because the unit is only experiencing minor issues Ms. [redacted] dishwasher does not qualify for a replacement.
We can issue a prorated refund back for the warranty; however Ms. [redacted] will no longer have coverage on the unit if she experiences any issues in the future. Attached is a cancelation form
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have offered no solution, only apologies. This is and was a clear case of false advertising to which they took my money but did not deliver on goods as specified. It appears that HH Gregg has no intention of making anything right on this complaint, so I shall seek higher counsel and speak with the States Attorney General concerning the False Advertising charges.
Regards,
[redacted]
January 31, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns about his washer.We apologize for any inconvenience Mr. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they have scheduled a service call for 02/02/17 between 8am to 12pm with [redacted] Factory Service. If Mr. [redacted] needs to reschedule, [redacted] can be reached at (800) 905-9505. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello, The representative stated that she attempted to contact me multiple times. This is not true. She left one message. Yesterday (2/20/17) I left a message on her voicemail and spoke with one of her associates named "Zach." I am still waiting for a call back.
Regards,
[redacted]
January 7, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any inconvenience and frustration this may...
have caused Ms. [redacted] in the delay of her delivery. Based on the information Ms. [redacted] is currently only missing one appliance which is the microwave and it has been ordered and expected to come in soon. If Ms. [redacted] is wishing a cancel the order on the microwave she is required to contact the purchase location and a refund will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We never explained how extended warranty works from out sales person. We thought it is working like everywhere also if you don't use it it will be prorated or transfer to a new unit. HH Gregg should teach their personal better and explain customers how extended warranty works, I am sure if we knew all details we will think 2 times before purchase any extended warranty.
Regards,
[redacted]
December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. As previously stated, we regret to inform that we do not have authority over the Acceptance Now contracts. She may visit her local store and speak with the Acceptance Now manager for further assistance with the issue. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. In the interest of good customer relations, we issued a store credit for the replacement of the refrigerator. For assistance with using the store credit, she can visit our store location nearest her and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that the previous request for repair was declined due to damage the recliner may have sustained during a move. It is our understanding that they have requested pictures of the damage for the current service request so that they can determine whether the issue would be covered. If Ms. [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience [redacted] encountered. Our records indicate that the order was...
fulfilled on 12/24/16. We hope the delivery process went smoothly and hope [redacted] enjoys the purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. It is my...
understanding that the television is currently available for pickup at the store.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#11866473) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In terms of rebuttal, HHGregg gave Revdex.com the same response as the Ohio Attorney General, to wit, they regret having charged a credit account for a product that was never delivered and further regret failing to credit or refund the account after cancelation. It is not as if this [redacted] account were pre-existing or independent of HHGregg, rather it was offered by them and only for their products. Also, calls to HHGregg regarding the problems are auto transferred to [redacted], whose call centers cannot comprehend the transfer and direct to issue back to HHGregg. Additional calls to HHGregg are directed to the local store, who naturally report that they are not responsible for delivery of products, credit accounts, but are nonetheless apologetic. So calls from consumers go into a maze that never leads to the department that can correct the problem. I was assured by HHGregg that the [redacted] account would be credited but subsequent demands from [redacted] indicated that a refund was not issued. Additional calls prompted more assurances from HHGregg but, to date, I have not had anything in writing from them, or from [redacted]. HHGregg has indicated to Revdex.com and OAG that they were sorry and would take care of it but I am not convinced and have not received written confirmation. Close this file if you must but please do not close it due to my failure to reply to their Response. I am not satisfied by the business response or assurance absent written communication, evidence that HHGregg has refunded the funds to [redacted], and clear my credit account.
Regards,
[redacted]
March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns.I apologize for any inconvenience and frustration [redacted] experienced....
However, we are unable to honor his request.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team