Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I will track my account activity to verify the finalization of the refund.
Regards,
[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any inconvenience Ms. [redacted] may have experienced....
Based on the information provided by the warranty provider a temperature sensor was replaced 11/28/16, since they have not heard from Ms. [redacted] stating that anything else was wrong with her dishwasher. Because the unit is only experiencing minor issues Ms. [redacted] dishwasher does not qualify for a replacement.
We can issue a prorated refund back for the warranty; however Ms. [redacted] will no longer have coverage on the unit if she experiences any issues in the future. Attached is a cancelation form
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Moreover hh Gregg gave me a piece of paper saying they paid me $170 in Oct 2014 apparently remuneration for the faulty installation. When I asked about this they said the check was cashed. I have no recollection of cashing this nor does our bank have any record of it and they have not provided me proof of this even though I have asked twice.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was a repair scheduled they came out and replaced a part but is still not working. I have not been contacted by anyone since. It is very unfortunate that they would be willing to lose a customer because of one refrigerator. I do believe it would have been more cost effective to replace the frig than to keep replacing parts an sending out repair techs an still not working yet over 1 month later.
Regards,
[redacted]
January 31, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns about his washer.We apologize for any inconvenience Mr. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they have scheduled a service call for 02/02/17 between 8am to 12pm with [redacted] Factory Service. If Mr. [redacted] needs to reschedule, [redacted] can be reached at (800) 905-9505. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However I still feel that we should have received this refund in less time than 2 weeks.
Regards,
Christian And Calista Anderson
January 3, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase. We apologize for any misunderstanding. However, we are unable to honor his request. The model desired is a close out model and discontinued. We do not have them in stock and we will no longer be receiving them. We cannot provide an item we no longer carry. However, our records indicate that a similar model was provided. If she has further questions or concerns, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her range.We regret her continued disappointment. We have shared her comments with the service plan administrator. If Ms. [redacted] has not yet scheduled a follow-up service call, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In terms of rebuttal, HHGregg gave Revdex.com the same response as the Ohio Attorney General, to wit, they regret having charged a credit account for a product that was never delivered and further regret failing to credit or refund the account after cancelation. It is not as if this [redacted] account were pre-existing or independent of HHGregg, rather it was offered by them and only for their products. Also, calls to HHGregg regarding the problems are auto transferred to [redacted], whose call centers cannot comprehend the transfer and direct to issue back to HHGregg. Additional calls to HHGregg are directed to the local store, who naturally report that they are not responsible for delivery of products, credit accounts, but are nonetheless apologetic. So calls from consumers go into a maze that never leads to the department that can correct the problem. I was assured by HHGregg that the [redacted] account would be credited but subsequent demands from [redacted] indicated that a refund was not issued. Additional calls prompted more assurances from HHGregg but, to date, I have not had anything in writing from them, or from [redacted]. HHGregg has indicated to Revdex.com and OAG that they were sorry and would take care of it but I am not convinced and have not received written confirmation. Close this file if you must but please do not close it due to my failure to reply to their Response. I am not satisfied by the business response or assurance absent written communication, evidence that HHGregg has refunded the funds to [redacted], and clear my credit account.
Regards,
[redacted]
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...
[redacted] experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If she still needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9743.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding his dishwasher.We apologize for any inconvenience Mr. [redacted]...
encountered. Our records indicate that the return was completed on 09/25/16. His account should reflect the refund within 7 to 10 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
October 30, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about his washer. I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a replacement. As indicated on the back of our invoices,...
the return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that he schedule a follow-up service call if the washer is still not functioning properly.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience [redacted] encountered. Our records indicate that the order was...
fulfilled on 12/24/16. We hope the delivery process went smoothly and hope [redacted] enjoys the purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. It is my...
understanding that the television is currently available for pickup at the store.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His...
feedback is very important to us and has been forwarded to the appropriate personnel to address. The refund has been processed. The funds should be reflected on his account within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We never explained how extended warranty works from out sales person. We thought it is working like everywhere also if you don't use it it will be prorated or transfer to a new unit. HH Gregg should teach their personal better and explain customers how extended warranty works, I am sure if we knew all details we will think 2 times before purchase any extended warranty.
Regards,
[redacted]
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her appliances.I apologize for any inconvenience [redacted]...
[redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the appliances. Most appliances come with a one-year parts and labor manufacturer’s warranty. Our representative contacted the manufacturer and was informed that they have no record of service for the refrigerator. If she has not yet scheduled a repair, Frigidaire can be reached at (800) 374-4432.It is our understanding that if a factory-authorized technician determines that the range or the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the range or the refrigerator qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#11866473) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I will track my account activity to verify the finalization of the refund.
Regards,
[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any inconvenience Ms. [redacted] may have experienced....
Based on the information provided by the warranty provider a temperature sensor was replaced 11/28/16, since they have not heard from Ms. [redacted] stating that anything else was wrong with her dishwasher. Because the unit is only experiencing minor issues Ms. [redacted] dishwasher does not qualify for a replacement.
We can issue a prorated refund back for the warranty; however Ms. [redacted] will no longer have coverage on the unit if she experiences any issues in the future. Attached is a cancelation form
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Moreover hh Gregg gave me a piece of paper saying they paid me $170 in Oct 2014 apparently remuneration for the faulty installation. When I asked about this they said the check was cashed. I have no recollection of cashing this nor does our bank have any record of it and they have not provided me proof of this even though I have asked twice.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was a repair scheduled they came out and replaced a part but is still not working. I have not been contacted by anyone since. It is very unfortunate that they would be willing to lose a customer because of one refrigerator. I do believe it would have been more cost effective to replace the frig than to keep replacing parts an sending out repair techs an still not working yet over 1 month later.
Regards,
[redacted]
January 31, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns about his washer.We apologize for any inconvenience Mr. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they have scheduled a service call for 02/02/17 between 8am to 12pm with [redacted] Factory Service. If Mr. [redacted] needs to reschedule, [redacted] can be reached at (800) 905-9505. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However I still feel that we should have received this refund in less time than 2 weeks.
Regards,
Christian And Calista Anderson
January 3, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase. We apologize for any misunderstanding. However, we are unable to honor his request. The model desired is a close out model and discontinued. We do not have them in stock and we will no longer be receiving them. We cannot provide an item we no longer carry. However, our records indicate that a similar model was provided. If she has further questions or concerns, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her range.We regret her continued disappointment. We have shared her comments with the service plan administrator. If Ms. [redacted] has not yet scheduled a follow-up service call, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In terms of rebuttal, HHGregg gave Revdex.com the same response as the Ohio Attorney General, to wit, they regret having charged a credit account for a product that was never delivered and further regret failing to credit or refund the account after cancelation. It is not as if this [redacted] account were pre-existing or independent of HHGregg, rather it was offered by them and only for their products. Also, calls to HHGregg regarding the problems are auto transferred to [redacted], whose call centers cannot comprehend the transfer and direct to issue back to HHGregg. Additional calls to HHGregg are directed to the local store, who naturally report that they are not responsible for delivery of products, credit accounts, but are nonetheless apologetic. So calls from consumers go into a maze that never leads to the department that can correct the problem. I was assured by HHGregg that the [redacted] account would be credited but subsequent demands from [redacted] indicated that a refund was not issued. Additional calls prompted more assurances from HHGregg but, to date, I have not had anything in writing from them, or from [redacted]. HHGregg has indicated to Revdex.com and OAG that they were sorry and would take care of it but I am not convinced and have not received written confirmation. Close this file if you must but please do not close it due to my failure to reply to their Response. I am not satisfied by the business response or assurance absent written communication, evidence that HHGregg has refunded the funds to [redacted], and clear my credit account.
Regards,
[redacted]
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...
[redacted] experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If she still needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9743.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding his dishwasher.We apologize for any inconvenience Mr. [redacted]...
encountered. Our records indicate that the return was completed on 09/25/16. His account should reflect the refund within 7 to 10 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
October 30, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about his washer. I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a replacement. As indicated on the back of our invoices,...
the return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that he schedule a follow-up service call if the washer is still not functioning properly.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience [redacted] encountered. Our records indicate that the order was...
fulfilled on 12/24/16. We hope the delivery process went smoothly and hope [redacted] enjoys the purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. It is my...
understanding that the television is currently available for pickup at the store.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His...
feedback is very important to us and has been forwarded to the appropriate personnel to address. The refund has been processed. The funds should be reflected on his account within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We never explained how extended warranty works from out sales person. We thought it is working like everywhere also if you don't use it it will be prorated or transfer to a new unit. HH Gregg should teach their personal better and explain customers how extended warranty works, I am sure if we knew all details we will think 2 times before purchase any extended warranty.
Regards,
[redacted]
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her appliances.I apologize for any inconvenience [redacted]...
[redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the appliances. Most appliances come with a one-year parts and labor manufacturer’s warranty. Our representative contacted the manufacturer and was informed that they have no record of service for the refrigerator. If she has not yet scheduled a repair, Frigidaire can be reached at (800) 374-4432.It is our understanding that if a factory-authorized technician determines that the range or the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the range or the refrigerator qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#11866473) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]