November 12, 2015RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his sofa.I apologize for any inconvenience [redacted] experienced. However, we are unable to authorize a return or an exchange. A representative from our...
Furniture department is assisting him with scheduling a follow-up service call. If he has any questions, our Furniture department can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,James Director, Service Operations
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s shipping concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, it appears that a shipping error has occurred. Due to the error Ms. [redacted] has been refunded the full amount of the order. We ask that invoice [redacted] be referenced and 3-5 business days be allowed for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
June 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damage. If Mr. [redacted] has not yet requested a cancellation of the coverage, he can submit the attached form for further assistance. As long as the coverage has not already been canceled, used or refunded, the plan should be eligible for a prorated refund. Any refund would be applied to his Acceptance Now balance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards[redacted] i would like to leave claim open until refund is received in the proper amount.
March 21, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about the washer.We apologize for any inconvenience [redacted] encountered. Warrantech has been contacted...
on the customer’s behalf and it is to our understanding that the option of a store credit or a warranty cancellation (prorated amount) has been offered. [redacted] may contact Warrantech a (877)456-9643 with his final decision. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any delay. Our records indicate that the...
refund was processed. She should receive it in the next few business days if she has not received it already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.previous emails from company state they would refund Fexex shipping - previously sent as a attachment via Revdex.com dispute. Company is no longer honoring honoring what was emailed by them to me. I will continue the dispute via NY Attorney General's office.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's September 20, and I still don't have a washer. I had to go to the laundry mat Friday so that my kids would have clean clothes. I know how long my warranty is good for, but if nobody can come out to fix the issue, what good is it?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms....
[redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to offer a refund or a replacement.Our records indicate that the television came with a one-year parts and labor manufacturer’s warranty. If she needs assistance with service, Proscan can be reached at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE:[redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience Ms.[redacted]...
experienced. According to the rebate company, they have approved the submission and mailed the card. Ms. [redacted] should receive it in the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It took me complaiming to the Revdex.com to get assistance with my complaint.
Regards,
[redacted]
March 3, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding Mr. & Mrs. [redacted]s concern about their refrigerator.We apologize for any inconvenience they have encountered....
Our records indicate that a store credit was provided. She may visit her local store and reference invoice [redacted] to re-select a refrigerator. It has a total amount of $2499.99. For any questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
January 12, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Your feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future. In regards to the $90.08 refund, our records indicate that it was processed on 12/16/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s complaint.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her rebate.Our records indicate that her order qualified for one delivery rebate. If she has not received it, the rebate processing company can be reached at (800) 318-7972. We are unable to offer any further refunds or price adjustments. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about her purchase.
We apologize for any inconvenience and frustration Ms. [redacted] experienced. Unfortunately as previously stated Ms. [redacted] would need to contact Samsung in regards to the Blu Ray player at this time. There is no further information to add to our original responses. Due to the time frame the unit has been under her possession, we are unable to provide a refund or exchange.
We appreciate the opportunity to address the complaint.
Sincerely,
Whitney E[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I did send an email to Revdex.com regarding my complaint which was mistakenly included HH Greg but should have been related to BrandsMart but no has responded or made the change on the complaint. The fridge was ultimately repaired, after 3 weeks which is unacceptable.
Regards,
[redacted]
April 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns about the service plan.I apologize for any frustration [redacted] experienced. As...
indicated in the No Lemon guarantee section in the Terms and Conditions for the service plan, repair services performed while the product is under the manufacturer’s warranty period are not considered qualifying repairs. We regret that our representatives are unable to override the terms of the service plan. If he has any questions, Warrantech can be reached at ([redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that...
the refund was processed on 10/22/16. The funds should be reflected on his account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
November 12, 2015RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his sofa.I apologize for any inconvenience [redacted] experienced. However, we are unable to authorize a return or an exchange. A representative from our...
Furniture department is assisting him with scheduling a follow-up service call. If he has any questions, our Furniture department can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,James Director, Service Operations
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s shipping concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, it appears that a shipping error has occurred. Due to the error Ms. [redacted] has been refunded the full amount of the order. We ask that invoice [redacted] be referenced and 3-5 business days be allowed for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
June 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damage. If Mr. [redacted] has not yet requested a cancellation of the coverage, he can submit the attached form for further assistance. As long as the coverage has not already been canceled, used or refunded, the plan should be eligible for a prorated refund. Any refund would be applied to his Acceptance Now balance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards[redacted] i would like to leave claim open until refund is received in the proper amount.
March 21, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about the washer.We apologize for any inconvenience [redacted] encountered. Warrantech has been contacted...
on the customer’s behalf and it is to our understanding that the option of a store credit or a warranty cancellation (prorated amount) has been offered. [redacted] may contact Warrantech a (877)456-9643 with his final decision. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any delay. Our records indicate that the...
refund was processed. She should receive it in the next few business days if she has not received it already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.previous emails from company state they would refund Fexex shipping - previously sent as a attachment via Revdex.com dispute. Company is no longer honoring honoring what was emailed by them to me. I will continue the dispute via NY Attorney General's office.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's September 20, and I still don't have a washer. I had to go to the laundry mat Friday so that my kids would have clean clothes. I know how long my warranty is good for, but if nobody can come out to fix the issue, what good is it?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms....
[redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to offer a refund or a replacement.Our records indicate that the television came with a one-year parts and labor manufacturer’s warranty. If she needs assistance with service, Proscan can be reached at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE:[redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience Ms.[redacted]...
experienced. According to the rebate company, they have approved the submission and mailed the card. Ms. [redacted] should receive it in the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It took me complaiming to the Revdex.com to get assistance with my complaint.
Regards,
[redacted]
March 3, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding Mr. & Mrs. [redacted]s concern about their refrigerator.We apologize for any inconvenience they have encountered....
Our records indicate that a store credit was provided. She may visit her local store and reference invoice [redacted] to re-select a refrigerator. It has a total amount of $2499.99. For any questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
January 12, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Your feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future. In regards to the $90.08 refund, our records indicate that it was processed on 12/16/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s complaint.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her rebate.Our records indicate that her order qualified for one delivery rebate. If she has not received it, the rebate processing company can be reached at (800) 318-7972. We are unable to offer any further refunds or price adjustments. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about her purchase.
We apologize for any inconvenience and frustration Ms. [redacted] experienced. Unfortunately as previously stated Ms. [redacted] would need to contact Samsung in regards to the Blu Ray player at this time. There is no further information to add to our original responses. Due to the time frame the unit has been under her possession, we are unable to provide a refund or exchange.
We appreciate the opportunity to address the complaint.
Sincerely,
Whitney E[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I did send an email to Revdex.com regarding my complaint which was mistakenly included HH Greg but should have been related to BrandsMart but no has responded or made the change on the complaint. The fridge was ultimately repaired, after 3 weeks which is unacceptable.
Regards,
[redacted]
April 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns about the service plan.I apologize for any frustration [redacted] experienced. As...
indicated in the No Lemon guarantee section in the Terms and Conditions for the service plan, repair services performed while the product is under the manufacturer’s warranty period are not considered qualifying repairs. We regret that our representatives are unable to override the terms of the service plan. If he has any questions, Warrantech can be reached at ([redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that...
the refund was processed on 10/22/16. The funds should be reflected on his account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team