Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for the issues Ms. [redacted] is...
currently experiencing with her Refrigerator. Unfortunately because Ms. [redacted] is under a manufacture warranty hhGregg and the warranty company is not authorized to make any decisions on repairs and or exchanges. At the time only Samsung can make that determination on whether the unit will be replaced or repaired. I’m sorry that hhGregg could not provide more assistance, however we ask that Ms. [redacted] reaches out to Samsung with all questions or concerns regarding her refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
September 7, 2016 Peggy Richardson Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] Dear [redacted]: I have received your letter regarding [redacted] complaint...
concerning her appliance and furniture order. I apologize for any frustration [redacted] has experienced. On 9/1/16 the sectional set [redacted] ordered was delivered and the price was under the amount our customer requested in the complaint. The refrigerator was cancelled and refunded on 9/5/16. The mattress set cannot be sold at $118. Our local store has adjusted pricing and various good faith gestures that can no longer be extended to a different product set. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. Norman Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV purchase.I apologize for any frustration [redacted] may have experienced. After review, Ms....
[redacted] was refunded in full for the order on 1/15/17, under invoice [redacted]. The funds will have posted by today’s date. I regret that we are unable to provide the TV requested because it is discontinued. We continually take steps to improve the service of our company and look forward to better serving Ms. [redacted] in future transactions. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They came o9ut to fix my refrig for the 4th time and the guy told me everything need replaced and they probably wouldn't do it and that I would get a new one. I finally called Warrantech yesterday and they said HH Gregg should have called me. No one has call and told me anything. I tried to call HH Gregg yesterday and was on hold for 20 mins so I finally hung up. I will go to HH Gregg today if I can't get ahold of them again by phone today. I am just so upset that no seems to care there about w
seems to care about what is going on with me over this. I just always believed the were more loyal to there customers.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear beloI am not satisfied with the response from hh Gregg there is no damage to the screen of the television. As you can see the problem is with how the picture is shown. I never brought the the back to the store and showed it to anybody so that statement is untrue. I would like hh Gregg to stand behind the products that they sell and not give their customers the run around. I would expect a brand new television to last longer than two weeks. If I have to get the television repaired already it seems to me that more problems would happen. I just want a television that works or my money back. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ryan M[redacted]s response was laughable. He fails to take responsibility for my tireless attempts to resolve this matter by calling the facilities because no one answers the phones and when they do the responses are unhelpful and staff persons are rude. I'm mind blown at the lack of acceptance of responsibility for this matter. he was correct about one thing and that is that I did have a delivery scheduled for 12/20. And why mr M[redacted]??? because I got a call from some manager who offered me a substandard product compared to what I purchased!! at the time that I received this call I was at work but desperate to resolve the matter. I begrudgingly went along with the substitute product. but feeling unhappy with what I was getting, I went into the store and I was told what I'm getting is a substandard version of what I purchased. it didn't have the turbo steam and nor did it have the pull out door feature. I immediately once again became unhappy. as I spoke with the in store staff, I found out that hhgregg sold me a discontinued product and that was the reason I couldn't get the product that I ordered. the store offered to provide me with the next product up but I had to pay an extra 140 dollars!!!! you all are a joke and completely unreal. take some responsibility for yourselves and your poorly run business. I felt I had no choice but to pay because I have already had such a hard time with hhgregg. even if I wanted a refund, I can never get a hold of anyone. the stores don't want to help with this matter because it was a web order. hhgregg doesn't seem to run on any high moral ground or ethics and the evidence leaned to me not getting my monies back. its Chicago with freezing temperatures and I was without the use of washing machines in my home due to all this falderal!.. all of which was on my part no fault! it was either lose the 1560ish dollars already spent, accept a product I didn't want or pay 140 dollars more just to get what I was promised in the first place. mr M[redacted] if you find this acceptable you should be ashamed. I want my 140 dollars back. I should not have had to pay extra because you all sold me a discontinued product. your version of bait and switch is loathesome. you lured me in with black Friday prices but 4 days later when I was suppose to get my product all the sudden you have no more and then I have to pay more money to get what I want????? what I paid for originally????!!!! return those money to me and I would appreciate something more for my troubles. I placed my order on 11/23 and got my machines 12/20 a month later!!!! and its only because I had to dig deeper into my own pockets to pay you all off just to show up at my door.
Regards,
[redacted]
September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms. [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
May 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced....
Our representative contacted the service plan administrator and was informed that they had no record of a request for repair. If [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s blu-ray purchase.I apologize for any frustration [redacted] may have experienced. After...
review, on 1/29/17 the unit was picked up at our local store under invoice [redacted]. I regret that there was a delay with the order. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns.We regret his continued disappointment. Our records indicate that an in-store credit was authorized. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]This is the second time HHGREG avoids having a service tech make the repair rather than I.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I concur that I took delivery of said treadmill, however, HHGregg has not addressed the root of the problem regarding threshold delivery as their website; http://www.hhgregg.com/shippinganddelivery still states that, Threshold Delivery Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Threshold Delivery the delivery team will deliver your merchandise and set it in the first dry room in the home." Therefore, HHGregg is falsely advertising what Threshold Delivery service is, since they WILL NOT deliver to the first dry room in the home. They need to further clarify the service by stating they will only deliver to the first dry room in the home, IF there are no stairs leading up to the door...otherwise, delivery will be at the bottom of the stairs or garage. I appreciate HHGregg's response and am sure I will do future transactions, however, my complaint is for all future customers--so that the Threshold Delivery service is accurately presented by HHGregg's website. Thank you.
Regards,
[redacted]
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the refrigerator qualifies for an exchange.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns about his washer.I apologize for any inconvenience Mr. Wayne...
experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that the repair was completed. If he has any questions, Warrantech can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 18, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that our Vendor Relations department offered a comparable model (model UN60J65200) as a replacement. If he has any questions, our Vendor Relations department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced. We have reached out to our local store that handled Mr. [redacted]’s case. Our local store confirms a new handle was installed. The case is now resolved and we ask that Mr. [redacted] call his local store if any issues persists. Our store has also contacted Mr. [redacted] to confirm the resolution of the case. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was very excited to purchase HP pavilion x360 labtop, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with AcceptanceNow program which has charged me a service plan of 12.99 a month. I have repeatedly asked them to stop billing me because I never signed up for this insurance. The bill for the insurance was paid for the month of April and I do not want this service. In hopes you can help remedy the situation. Please refund any and all fees associated with this RAC discount insurance program. I was not asked for a service plan at HHGregg. It was automatically enrolled for me without my knowledge. I am unhappy with my purchase and the service provided to me. I do not see myself ever shopping at HHgregg or any of its subsidaries ever again. I will make all future purchases from [redacted], or [redacted] Issue remains unresolved and I would like the Revdex.com to close the complaint as unresolved. HHGregg is not making a sincere effort to resolve the matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] When The company sold the policy they only gave a brochure out and it did not have a lot of information on it at the time. The brochure stated about replacement and damage and that is why I purchased the policy, what a waste. The delivery driver gave a copy of the policy when the items were delivered. Thanks for your assistance in this matter Revdex.com. I think a class action law suite and contacting the media about this issue may have a better result. I feel like a gypsy paving company just sold me furniture. I will not recommend this company to anyone in the future. Poor customer service has closed a lot of doors over the years. I do not see a bright future for H. H. Gregg.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for the issues Ms. [redacted] is...
currently experiencing with her Refrigerator. Unfortunately because Ms. [redacted] is under a manufacture warranty hhGregg and the warranty company is not authorized to make any decisions on repairs and or exchanges. At the time only Samsung can make that determination on whether the unit will be replaced or repaired. I’m sorry that hhGregg could not provide more assistance, however we ask that Ms. [redacted] reaches out to Samsung with all questions or concerns regarding her refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
September 7, 2016 Peggy Richardson Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] Dear [redacted]: I have received your letter regarding [redacted] complaint...
concerning her appliance and furniture order. I apologize for any frustration [redacted] has experienced. On 9/1/16 the sectional set [redacted] ordered was delivered and the price was under the amount our customer requested in the complaint. The refrigerator was cancelled and refunded on 9/5/16. The mattress set cannot be sold at $118. Our local store has adjusted pricing and various good faith gestures that can no longer be extended to a different product set. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. Norman Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV purchase.I apologize for any frustration [redacted] may have experienced. After review, Ms....
[redacted] was refunded in full for the order on 1/15/17, under invoice [redacted]. The funds will have posted by today’s date. I regret that we are unable to provide the TV requested because it is discontinued. We continually take steps to improve the service of our company and look forward to better serving Ms. [redacted] in future transactions. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They came o9ut to fix my refrig for the 4th time and the guy told me everything need replaced and they probably wouldn't do it and that I would get a new one. I finally called Warrantech yesterday and they said HH Gregg should have called me. No one has call and told me anything. I tried to call HH Gregg yesterday and was on hold for 20 mins so I finally hung up. I will go to HH Gregg today if I can't get ahold of them again by phone today. I am just so upset that no seems to care there about w
seems to care about what is going on with me over this. I just always believed the were more loyal to there customers.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear beloI am not satisfied with the response from hh Gregg there is no damage to the screen of the television. As you can see the problem is with how the picture is shown. I never brought the the back to the store and showed it to anybody so that statement is untrue. I would like hh Gregg to stand behind the products that they sell and not give their customers the run around. I would expect a brand new television to last longer than two weeks. If I have to get the television repaired already it seems to me that more problems would happen. I just want a television that works or my money back. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ryan M[redacted]s response was laughable. He fails to take responsibility for my tireless attempts to resolve this matter by calling the facilities because no one answers the phones and when they do the responses are unhelpful and staff persons are rude. I'm mind blown at the lack of acceptance of responsibility for this matter. he was correct about one thing and that is that I did have a delivery scheduled for 12/20. And why mr M[redacted]??? because I got a call from some manager who offered me a substandard product compared to what I purchased!! at the time that I received this call I was at work but desperate to resolve the matter. I begrudgingly went along with the substitute product. but feeling unhappy with what I was getting, I went into the store and I was told what I'm getting is a substandard version of what I purchased. it didn't have the turbo steam and nor did it have the pull out door feature. I immediately once again became unhappy. as I spoke with the in store staff, I found out that hhgregg sold me a discontinued product and that was the reason I couldn't get the product that I ordered. the store offered to provide me with the next product up but I had to pay an extra 140 dollars!!!! you all are a joke and completely unreal. take some responsibility for yourselves and your poorly run business. I felt I had no choice but to pay because I have already had such a hard time with hhgregg. even if I wanted a refund, I can never get a hold of anyone. the stores don't want to help with this matter because it was a web order. hhgregg doesn't seem to run on any high moral ground or ethics and the evidence leaned to me not getting my monies back. its Chicago with freezing temperatures and I was without the use of washing machines in my home due to all this falderal!.. all of which was on my part no fault! it was either lose the 1560ish dollars already spent, accept a product I didn't want or pay 140 dollars more just to get what I was promised in the first place. mr M[redacted] if you find this acceptable you should be ashamed. I want my 140 dollars back. I should not have had to pay extra because you all sold me a discontinued product. your version of bait and switch is loathesome. you lured me in with black Friday prices but 4 days later when I was suppose to get my product all the sudden you have no more and then I have to pay more money to get what I want????? what I paid for originally????!!!! return those money to me and I would appreciate something more for my troubles. I placed my order on 11/23 and got my machines 12/20 a month later!!!! and its only because I had to dig deeper into my own pockets to pay you all off just to show up at my door.
Regards,
[redacted]
September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms. [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
May 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced....
Our representative contacted the service plan administrator and was informed that they had no record of a request for repair. If [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s blu-ray purchase.I apologize for any frustration [redacted] may have experienced. After...
review, on 1/29/17 the unit was picked up at our local store under invoice [redacted]. I regret that there was a delay with the order. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns.We regret his continued disappointment. Our records indicate that an in-store credit was authorized. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]This is the second time HHGREG avoids having a service tech make the repair rather than I.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I concur that I took delivery of said treadmill, however, HHGregg has not addressed the root of the problem regarding threshold delivery as their website; http://www.hhgregg.com/shippinganddelivery still states that, Threshold Delivery Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Threshold Delivery the delivery team will deliver your merchandise and set it in the first dry room in the home." Therefore, HHGregg is falsely advertising what Threshold Delivery service is, since they WILL NOT deliver to the first dry room in the home. They need to further clarify the service by stating they will only deliver to the first dry room in the home, IF there are no stairs leading up to the door...otherwise, delivery will be at the bottom of the stairs or garage. I appreciate HHGregg's response and am sure I will do future transactions, however, my complaint is for all future customers--so that the Threshold Delivery service is accurately presented by HHGregg's website. Thank you.
Regards,
[redacted]
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the refrigerator qualifies for an exchange.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns about his washer.I apologize for any inconvenience Mr. Wayne...
experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that the repair was completed. If he has any questions, Warrantech can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 18, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that our Vendor Relations department offered a comparable model (model UN60J65200) as a replacement. If he has any questions, our Vendor Relations department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced. We have reached out to our local store that handled Mr. [redacted]’s case. Our local store confirms a new handle was installed. The case is now resolved and we ask that Mr. [redacted] call his local store if any issues persists. Our store has also contacted Mr. [redacted] to confirm the resolution of the case. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was very excited to purchase HP pavilion x360 labtop, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with AcceptanceNow program which has charged me a service plan of 12.99 a month. I have repeatedly asked them to stop billing me because I never signed up for this insurance. The bill for the insurance was paid for the month of April and I do not want this service. In hopes you can help remedy the situation. Please refund any and all fees associated with this RAC discount insurance program. I was not asked for a service plan at HHGregg. It was automatically enrolled for me without my knowledge. I am unhappy with my purchase and the service provided to me. I do not see myself ever shopping at HHgregg or any of its subsidaries ever again. I will make all future purchases from [redacted], or [redacted] Issue remains unresolved and I would like the Revdex.com to close the complaint as unresolved. HHGregg is not making a sincere effort to resolve the matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] When The company sold the policy they only gave a brochure out and it did not have a lot of information on it at the time. The brochure stated about replacement and damage and that is why I purchased the policy, what a waste. The delivery driver gave a copy of the policy when the items were delivered. Thanks for your assistance in this matter Revdex.com. I think a class action law suite and contacting the media about this issue may have a better result. I feel like a gypsy paving company just sold me furniture. I will not recommend this company to anyone in the future. Poor customer service has closed a lot of doors over the years. I do not see a bright future for H. H. Gregg.
Regards,
[redacted]