[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s repair concern.I apologize for any frustration Mr. [redacted] may have experienced. After speaking with the...
warranty company Warrantech and the manufacturer LG, the repair has been complete. On 12/30/16 a technician on behalf of LG ordered an inlet valve assembly and proceeded to install the part on 1/3/17. In regards to reimbursement I regret that we are unable to provide any monetary compensation to a closed order of this age. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted HHGregg through multiple avenues and no one has taken the time to review the situation. I have pictures of the TV where it's apparent that the crack is not visible but no one has cared to review them. If you are going to have a policy to check TV before is leaves the store it should include a process to plug in the TV and 100% prove that it's ok. The manager's attitude and HHGregg's response to the situation is unacceptable. To insult me by offering a $100 credit towards another TV via your twitter group is absolute nonsense! Proves to me that sub-par customer service is a core value of the company which is demonstrated from the top down.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refrigerator concern.I apologize for any frustration [redacted] may have experienced. On...
1/16/17 under invoice [redacted], the defective refrigerator was exchanged by our delivery service for a new unit of a different brand. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
September 24, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his soundbar.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to offer a refund. Our representative contacted the manufacturer and was informed that the soundbar was repaired. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear beloI am not satisfied with the response from hh Gregg there is no damage to the screen of the television. As you can see the problem is with how the picture is shown. I never brought the the back to the store and showed it to anybody so that statement is untrue. I would like hh Gregg to stand behind the products that they sell and not give their customers the run around. I would expect a brand new television to last longer than two weeks. If I have to get the television repaired already it seems to me that more problems would happen. I just want a television that works or my money back. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] HH Greggs response is exactly what I would have expected! This is the same type of extremely poor customer service that I have encountered throughout this whole process. This T.V. Has literally been worked on 6 times. And according to the executive of HH Gregg it will have to be worked on 2more times for the exact same thing before being deemed a lemon!!!! You have got to be kidding! Why could you have not just had a happy customer in the first place and gave my purchase price back the first time the T.V. Broke? Like Best Buy ,Sam's club and others do?How would you like to approach your boss on 6 different occasions to ask for time off so that you can go home to meet the T.V. Repairman at your home? In my field of work I'm asked by people at least twice a week where they should go to purchase appliances. Guess what my response is!
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the refrigerator.We regret her continued disappointment. Ms. [redacted] did purchase a service plan for the refrigerator. However, during the manufacturer’s warranty period, any covered repairs would be scheduled through and covered by the manufacturer. I am sorry for any misunderstanding.If Ms. [redacted] needs assistance with scheduling a service call, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 10, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her in store credit.We apologize for any inconvenience Ms. [redacted] encountered. We are glad to inform that we have processed the store credit in the amount of $1830.00 as a check. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
May 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced....
Our representative contacted the service plan administrator and was informed that they had no record of a request for repair. If [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ryan M[redacted]s response was laughable. He fails to take responsibility for my tireless attempts to resolve this matter by calling the facilities because no one answers the phones and when they do the responses are unhelpful and staff persons are rude. I'm mind blown at the lack of acceptance of responsibility for this matter. he was correct about one thing and that is that I did have a delivery scheduled for 12/20. And why mr M[redacted]??? because I got a call from some manager who offered me a substandard product compared to what I purchased!! at the time that I received this call I was at work but desperate to resolve the matter. I begrudgingly went along with the substitute product. but feeling unhappy with what I was getting, I went into the store and I was told what I'm getting is a substandard version of what I purchased. it didn't have the turbo steam and nor did it have the pull out door feature. I immediately once again became unhappy. as I spoke with the in store staff, I found out that hhgregg sold me a discontinued product and that was the reason I couldn't get the product that I ordered. the store offered to provide me with the next product up but I had to pay an extra 140 dollars!!!! you all are a joke and completely unreal. take some responsibility for yourselves and your poorly run business. I felt I had no choice but to pay because I have already had such a hard time with hhgregg. even if I wanted a refund, I can never get a hold of anyone. the stores don't want to help with this matter because it was a web order. hhgregg doesn't seem to run on any high moral ground or ethics and the evidence leaned to me not getting my monies back. its Chicago with freezing temperatures and I was without the use of washing machines in my home due to all this falderal!.. all of which was on my part no fault! it was either lose the 1560ish dollars already spent, accept a product I didn't want or pay 140 dollars more just to get what I was promised in the first place. mr M[redacted] if you find this acceptable you should be ashamed. I want my 140 dollars back. I should not have had to pay extra because you all sold me a discontinued product. your version of bait and switch is loathesome. you lured me in with black Friday prices but 4 days later when I was suppose to get my product all the sudden you have no more and then I have to pay more money to get what I want????? what I paid for originally????!!!! return those money to me and I would appreciate something more for my troubles. I placed my order on 11/23 and got my machines 12/20 a month later!!!! and its only because I had to dig deeper into my own pockets to pay you all off just to show up at my door.
Regards,
[redacted]
December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
Our records indicate Ms. [redacted] purchase was...
shipped out on 12/06/16 through FedEx. Based on the tracking information [redacted] Ms. [redacted] received her package on 12/08/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.We regret her continued disappointment. Our records indicate that a delivery service call is scheduled for 1/21. If she has any questions or needs to reschedule, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is negligence pure and simple. Just because it was two years ago does not negate the fact that it is still negligence NOW on the part of HH Greg
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
I apologize for the inconvenience and delay in Mr. [redacted] receiving his refund. After submitting this information over to our sales audit department for review, it was confirmed that an error did take place when trying to refund the PayPal account. There is currently an open dispute with PayPal filed by Mr. [redacted]. Once the dispute is closed the funds will be released to the PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 9, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If Ms. [redacted]...
placed the order using [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. If she has any questions about her payments or the agreement, [redacted] can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I concur that I took delivery of said treadmill, however, HHGregg has not addressed the root of the problem regarding threshold delivery as their website; http://www.hhgregg.com/shippinganddelivery still states that, Threshold Delivery Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Threshold Delivery the delivery team will deliver your merchandise and set it in the first dry room in the home." Therefore, HHGregg is falsely advertising what Threshold Delivery service is, since they WILL NOT deliver to the first dry room in the home. They need to further clarify the service by stating they will only deliver to the first dry room in the home, IF there are no stairs leading up to the door...otherwise, delivery will be at the bottom of the stairs or garage. I appreciate HHGregg's response and am sure I will do future transactions, however, my complaint is for all future customers--so that the Threshold Delivery service is accurately presented by HHGregg's website. Thank you.
Regards,
[redacted]
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We...
regret that we are unable to honor his request. Our store management was unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the refrigerator qualifies for an exchange.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced. We have reached out to our local store that handled Mr. [redacted]’s case. Our local store confirms a new handle was installed. The case is now resolved and we ask that Mr. [redacted] call his local store if any issues persists. Our store has also contacted Mr. [redacted] to confirm the resolution of the case. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Desk
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s repair concern.I apologize for any frustration Mr. [redacted] may have experienced. After speaking with the...
warranty company Warrantech and the manufacturer LG, the repair has been complete. On 12/30/16 a technician on behalf of LG ordered an inlet valve assembly and proceeded to install the part on 1/3/17. In regards to reimbursement I regret that we are unable to provide any monetary compensation to a closed order of this age. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted HHGregg through multiple avenues and no one has taken the time to review the situation. I have pictures of the TV where it's apparent that the crack is not visible but no one has cared to review them. If you are going to have a policy to check TV before is leaves the store it should include a process to plug in the TV and 100% prove that it's ok. The manager's attitude and HHGregg's response to the situation is unacceptable. To insult me by offering a $100 credit towards another TV via your twitter group is absolute nonsense! Proves to me that sub-par customer service is a core value of the company which is demonstrated from the top down.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refrigerator concern.I apologize for any frustration [redacted] may have experienced. On...
1/16/17 under invoice [redacted], the defective refrigerator was exchanged by our delivery service for a new unit of a different brand. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
September 24, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his soundbar.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to offer a refund. Our representative contacted the manufacturer and was informed that the soundbar was repaired. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear beloI am not satisfied with the response from hh Gregg there is no damage to the screen of the television. As you can see the problem is with how the picture is shown. I never brought the the back to the store and showed it to anybody so that statement is untrue. I would like hh Gregg to stand behind the products that they sell and not give their customers the run around. I would expect a brand new television to last longer than two weeks. If I have to get the television repaired already it seems to me that more problems would happen. I just want a television that works or my money back. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] HH Greggs response is exactly what I would have expected! This is the same type of extremely poor customer service that I have encountered throughout this whole process. This T.V. Has literally been worked on 6 times. And according to the executive of HH Gregg it will have to be worked on 2more times for the exact same thing before being deemed a lemon!!!! You have got to be kidding! Why could you have not just had a happy customer in the first place and gave my purchase price back the first time the T.V. Broke? Like Best Buy ,Sam's club and others do?How would you like to approach your boss on 6 different occasions to ask for time off so that you can go home to meet the T.V. Repairman at your home? In my field of work I'm asked by people at least twice a week where they should go to purchase appliances. Guess what my response is!
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the refrigerator.We regret her continued disappointment. Ms. [redacted] did purchase a service plan for the refrigerator. However, during the manufacturer’s warranty period, any covered repairs would be scheduled through and covered by the manufacturer. I am sorry for any misunderstanding.If Ms. [redacted] needs assistance with scheduling a service call, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 10, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her in store credit.We apologize for any inconvenience Ms. [redacted] encountered. We are glad to inform that we have processed the store credit in the amount of $1830.00 as a check. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
May 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced....
Our representative contacted the service plan administrator and was informed that they had no record of a request for repair. If [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ryan M[redacted]s response was laughable. He fails to take responsibility for my tireless attempts to resolve this matter by calling the facilities because no one answers the phones and when they do the responses are unhelpful and staff persons are rude. I'm mind blown at the lack of acceptance of responsibility for this matter. he was correct about one thing and that is that I did have a delivery scheduled for 12/20. And why mr M[redacted]??? because I got a call from some manager who offered me a substandard product compared to what I purchased!! at the time that I received this call I was at work but desperate to resolve the matter. I begrudgingly went along with the substitute product. but feeling unhappy with what I was getting, I went into the store and I was told what I'm getting is a substandard version of what I purchased. it didn't have the turbo steam and nor did it have the pull out door feature. I immediately once again became unhappy. as I spoke with the in store staff, I found out that hhgregg sold me a discontinued product and that was the reason I couldn't get the product that I ordered. the store offered to provide me with the next product up but I had to pay an extra 140 dollars!!!! you all are a joke and completely unreal. take some responsibility for yourselves and your poorly run business. I felt I had no choice but to pay because I have already had such a hard time with hhgregg. even if I wanted a refund, I can never get a hold of anyone. the stores don't want to help with this matter because it was a web order. hhgregg doesn't seem to run on any high moral ground or ethics and the evidence leaned to me not getting my monies back. its Chicago with freezing temperatures and I was without the use of washing machines in my home due to all this falderal!.. all of which was on my part no fault! it was either lose the 1560ish dollars already spent, accept a product I didn't want or pay 140 dollars more just to get what I was promised in the first place. mr M[redacted] if you find this acceptable you should be ashamed. I want my 140 dollars back. I should not have had to pay extra because you all sold me a discontinued product. your version of bait and switch is loathesome. you lured me in with black Friday prices but 4 days later when I was suppose to get my product all the sudden you have no more and then I have to pay more money to get what I want????? what I paid for originally????!!!! return those money to me and I would appreciate something more for my troubles. I placed my order on 11/23 and got my machines 12/20 a month later!!!! and its only because I had to dig deeper into my own pockets to pay you all off just to show up at my door.
Regards,
[redacted]
December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
Our records indicate Ms. [redacted] purchase was...
shipped out on 12/06/16 through FedEx. Based on the tracking information [redacted] Ms. [redacted] received her package on 12/08/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.We regret her continued disappointment. Our records indicate that a delivery service call is scheduled for 1/21. If she has any questions or needs to reschedule, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is negligence pure and simple. Just because it was two years ago does not negate the fact that it is still negligence NOW on the part of HH Greg
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
I apologize for the inconvenience and delay in Mr. [redacted] receiving his refund. After submitting this information over to our sales audit department for review, it was confirmed that an error did take place when trying to refund the PayPal account. There is currently an open dispute with PayPal filed by Mr. [redacted]. Once the dispute is closed the funds will be released to the PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 9, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If Ms. [redacted]...
placed the order using [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. If she has any questions about her payments or the agreement, [redacted] can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I concur that I took delivery of said treadmill, however, HHGregg has not addressed the root of the problem regarding threshold delivery as their website; http://www.hhgregg.com/shippinganddelivery still states that, Threshold Delivery Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Threshold Delivery the delivery team will deliver your merchandise and set it in the first dry room in the home." Therefore, HHGregg is falsely advertising what Threshold Delivery service is, since they WILL NOT deliver to the first dry room in the home. They need to further clarify the service by stating they will only deliver to the first dry room in the home, IF there are no stairs leading up to the door...otherwise, delivery will be at the bottom of the stairs or garage. I appreciate HHGregg's response and am sure I will do future transactions, however, my complaint is for all future customers--so that the Threshold Delivery service is accurately presented by HHGregg's website. Thank you.
Regards,
[redacted]
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We...
regret that we are unable to honor his request. Our store management was unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the refrigerator qualifies for an exchange.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced. We have reached out to our local store that handled Mr. [redacted]’s case. Our local store confirms a new handle was installed. The case is now resolved and we ask that Mr. [redacted] call his local store if any issues persists. Our store has also contacted Mr. [redacted] to confirm the resolution of the case. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Desk