November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her order.I apologize for any frustration Ms. [redacted]...
experienced. We are strongly committed to providing the best in sales and service and we fell short of our goal in this instance. Our records indicate that the refrigerator was delivered. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
Revdex.com:
This solved nothing. The store lost my power cord and sent the receiver to the wrong location. The store is aware it's not warrentech s problem. I am asking store for a full refund and replacement of new Bose system. I have been waiting for Hhgregg to to find a cord because electrosound can't check system without cord.I have been put off for several months and doing all the calling for a resolution.5 managers have been involved and nothing solved.actually the store manager has done zero and has never been of help but to put other people on this project
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
September 7, 2016 Peggy Richardson Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] Dear [redacted]: I have received your letter regarding [redacted] complaint...
concerning her appliance and furniture order. I apologize for any frustration [redacted] has experienced. On 9/1/16 the sectional set [redacted] ordered was delivered and the price was under the amount our customer requested in the complaint. The refrigerator was cancelled and refunded on 9/5/16. The mattress set cannot be sold at $118. Our local store has adjusted pricing and various good faith gestures that can no longer be extended to a different product set. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. Norman Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They came o9ut to fix my refrig for the 4th time and the guy told me everything need replaced and they probably wouldn't do it and that I would get a new one. I finally called Warrantech yesterday and they said HH Gregg should have called me. No one has call and told me anything. I tried to call HH Gregg yesterday and was on hold for 20 mins so I finally hung up. I will go to HH Gregg today if I can't get ahold of them again by phone today. I am just so upset that no seems to care there about w
seems to care about what is going on with me over this. I just always believed the were more loyal to there customers.
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s blu-ray purchase.I apologize for any frustration [redacted] may have experienced. After...
review, on 1/29/17 the unit was picked up at our local store under invoice [redacted]. I regret that there was a delay with the order. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I repaired the washer. No other action is necessary. Regards,
[redacted]
September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms. [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV purchase.I apologize for any frustration [redacted] may have experienced. After review, Ms....
[redacted] was refunded in full for the order on 1/15/17, under invoice [redacted]. The funds will have posted by today’s date. I regret that we are unable to provide the TV requested because it is discontinued. We continually take steps to improve the service of our company and look forward to better serving Ms. [redacted] in future transactions. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
can you cancel the complaint . its been resolve. thanks! Regards,
[redacted]
January 31, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the order has been returned and refunded on 01/10/17. The FedEx shipping is not going to be refunded nor was it stated on the last response.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for the issues Ms. [redacted] is...
currently experiencing with her Refrigerator. Unfortunately because Ms. [redacted] is under a manufacture warranty hhGregg and the warranty company is not authorized to make any decisions on repairs and or exchanges. At the time only Samsung can make that determination on whether the unit will be replaced or repaired. I’m sorry that hhGregg could not provide more assistance, however we ask that Ms. [redacted] reaches out to Samsung with all questions or concerns regarding her refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
September 28, 201
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
I apologize for any inconvenience Ms....
[redacted] experienced. The $50.00 gift was in suspense due to the issues Ms. [redacted] experienced while trying to make her purchase. We have also issued Ms. [redacted] a $25.00 gift card as she was promised
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the washer. We are unable to offer store credit for the replacement of the dryer. If he has any questions, our Call Center can be reached at (800) 284-7344 We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have provided proof that I have never received a refund for this purchase. The original purchase was made on 6/30/15 thru Paypal using my Discover Card. I have provided a history from June 2015-todays date (2/10/16) for my Paypal account and my Discover Card account. My Paypal account shows one purchase on 6/30/15 for $267.45. My Discover Card account shows the original purchase on 6/30/15 for $267.45, a temporary credit on 7/13/15 which was charged back on 6/30/15 when I cancelled the dispute after I received the paper check in the mail from H.H. Gregg. After depositing the paper refund check from H.H. Gregg it was later taken from my bank account because H.H. Gregg had put a stop payment on the check and I was also charged $30.00. I have also included the documentation showing it was taken out of my bank account along with the $30.00 fee.
Regards,
[redacted]
October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns.We regret his continued disappointment. Our records indicate that an in-store credit was authorized. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a return for her order. It is our understanding that the rebate processing company has approved the submission. She should receive the rebate in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Mr. [redacted] experienced. In...
the interest of good customer relations, we authorized an exchange for the washer. The delivery is scheduled for 12/10. If he needs to schedule the delivery for another date, he can contact our call center (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that a refund of $239.52 was processed on 11/15. We regret the delay. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced....
Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her order.I apologize for any frustration Ms. [redacted]...
experienced. We are strongly committed to providing the best in sales and service and we fell short of our goal in this instance. Our records indicate that the refrigerator was delivered. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
Revdex.com:
This solved nothing. The store lost my power cord and sent the receiver to the wrong location. The store is aware it's not warrentech s problem. I am asking store for a full refund and replacement of new Bose system. I have been waiting for Hhgregg to to find a cord because electrosound can't check system without cord.I have been put off for several months and doing all the calling for a resolution.5 managers have been involved and nothing solved.actually the store manager has done zero and has never been of help but to put other people on this project
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
September 7, 2016 Peggy Richardson Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] Dear [redacted]: I have received your letter regarding [redacted] complaint...
concerning her appliance and furniture order. I apologize for any frustration [redacted] has experienced. On 9/1/16 the sectional set [redacted] ordered was delivered and the price was under the amount our customer requested in the complaint. The refrigerator was cancelled and refunded on 9/5/16. The mattress set cannot be sold at $118. Our local store has adjusted pricing and various good faith gestures that can no longer be extended to a different product set. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. Norman Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They came o9ut to fix my refrig for the 4th time and the guy told me everything need replaced and they probably wouldn't do it and that I would get a new one. I finally called Warrantech yesterday and they said HH Gregg should have called me. No one has call and told me anything. I tried to call HH Gregg yesterday and was on hold for 20 mins so I finally hung up. I will go to HH Gregg today if I can't get ahold of them again by phone today. I am just so upset that no seems to care there about w
seems to care about what is going on with me over this. I just always believed the were more loyal to there customers.
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s blu-ray purchase.I apologize for any frustration [redacted] may have experienced. After...
review, on 1/29/17 the unit was picked up at our local store under invoice [redacted]. I regret that there was a delay with the order. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I repaired the washer. No other action is necessary. Regards,
[redacted]
September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms. [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV purchase.I apologize for any frustration [redacted] may have experienced. After review, Ms....
[redacted] was refunded in full for the order on 1/15/17, under invoice [redacted]. The funds will have posted by today’s date. I regret that we are unable to provide the TV requested because it is discontinued. We continually take steps to improve the service of our company and look forward to better serving Ms. [redacted] in future transactions. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
can you cancel the complaint . its been resolve. thanks! Regards,
[redacted]
January 31, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the order has been returned and refunded on 01/10/17. The FedEx shipping is not going to be refunded nor was it stated on the last response.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for the issues Ms. [redacted] is...
currently experiencing with her Refrigerator. Unfortunately because Ms. [redacted] is under a manufacture warranty hhGregg and the warranty company is not authorized to make any decisions on repairs and or exchanges. At the time only Samsung can make that determination on whether the unit will be replaced or repaired. I’m sorry that hhGregg could not provide more assistance, however we ask that Ms. [redacted] reaches out to Samsung with all questions or concerns regarding her refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
September 28, 201
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
I apologize for any inconvenience Ms....
[redacted] experienced. The $50.00 gift was in suspense due to the issues Ms. [redacted] experienced while trying to make her purchase. We have also issued Ms. [redacted] a $25.00 gift card as she was promised
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the washer. We are unable to offer store credit for the replacement of the dryer. If he has any questions, our Call Center can be reached at (800) 284-7344 We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have provided proof that I have never received a refund for this purchase. The original purchase was made on 6/30/15 thru Paypal using my Discover Card. I have provided a history from June 2015-todays date (2/10/16) for my Paypal account and my Discover Card account. My Paypal account shows one purchase on 6/30/15 for $267.45. My Discover Card account shows the original purchase on 6/30/15 for $267.45, a temporary credit on 7/13/15 which was charged back on 6/30/15 when I cancelled the dispute after I received the paper check in the mail from H.H. Gregg. After depositing the paper refund check from H.H. Gregg it was later taken from my bank account because H.H. Gregg had put a stop payment on the check and I was also charged $30.00. I have also included the documentation showing it was taken out of my bank account along with the $30.00 fee.
Regards,
[redacted]
October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns.We regret his continued disappointment. Our records indicate that an in-store credit was authorized. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a return for her order. It is our understanding that the rebate processing company has approved the submission. She should receive the rebate in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Mr. [redacted] experienced. In...
the interest of good customer relations, we authorized an exchange for the washer. The delivery is scheduled for 12/10. If he needs to schedule the delivery for another date, he can contact our call center (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that a refund of $239.52 was processed on 11/15. We regret the delay. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced....
Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team