[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ TV purchase.I apologize for any inconvenience [redacted] may have experienced. After speaking with our...
local store, the return of the TV has been denied. Our local store’s General Management reviewed the damage and it was determined that the damage was caused after purchase. The condition of the unit’s carton, the damage placement and length of time is factored when reviewing damage returns. Due to the ambiguity of the TV installation and the previously listed factors, I regret that per our return policy, we are unable to return a TV that is damaged. We ask that Mr. and Mrs. Rosas please pick- up the unit that has been left at the local store. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refrigerator concern.I apologize for any frustration [redacted] may have experienced. On...
1/16/17 under invoice [redacted], the defective refrigerator was exchanged by our delivery service for a new unit of a different brand. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
Our records indicate Ms. [redacted] purchase was...
shipped out on 12/06/16 through FedEx. Based on the tracking information [redacted] Ms. [redacted] received her package on 12/08/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
can you cancel the complaint . its been resolve. thanks! Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a return for her order. It is our understanding that the rebate processing company has approved the submission. She should receive the rebate in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have provided proof that I have never received a refund for this purchase. The original purchase was made on 6/30/15 thru Paypal using my Discover Card. I have provided a history from June 2015-todays date (2/10/16) for my Paypal account and my Discover Card account. My Paypal account shows one purchase on 6/30/15 for $267.45. My Discover Card account shows the original purchase on 6/30/15 for $267.45, a temporary credit on 7/13/15 which was charged back on 6/30/15 when I cancelled the dispute after I received the paper check in the mail from H.H. Gregg. After depositing the paper refund check from H.H. Gregg it was later taken from my bank account because H.H. Gregg had put a stop payment on the check and I was also charged $30.00. I have also included the documentation showing it was taken out of my bank account along with the $30.00 fee.
Regards,
[redacted]
Revdex.com:
This solved nothing. The store lost my power cord and sent the receiver to the wrong location. The store is aware it's not warrentech s problem. I am asking store for a full refund and replacement of new Bose system. I have been waiting for Hhgregg to to find a cord because electrosound can't check system without cord.I have been put off for several months and doing all the calling for a resolution.5 managers have been involved and nothing solved.actually the store manager has done zero and has never been of help but to put other people on this project
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the refrigerator.We regret her continued disappointment. Ms. [redacted] did purchase a service plan for the refrigerator. However, during the manufacturer’s warranty period, any covered repairs would be scheduled through and covered by the manufacturer. I am sorry for any misunderstanding.If Ms. [redacted] needs assistance with scheduling a service call, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced....
Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 10, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her in store credit.We apologize for any inconvenience Ms. [redacted] encountered. We are glad to inform that we have processed the store credit in the amount of $1830.00 as a check. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
December 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Mr. [redacted] experienced. In...
the interest of good customer relations, we authorized an exchange for the washer. The delivery is scheduled for 12/10. If he needs to schedule the delivery for another date, he can contact our call center (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I repaired the washer. No other action is necessary. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted HHGregg through multiple avenues and no one has taken the time to review the situation. I have pictures of the TV where it's apparent that the crack is not visible but no one has cared to review them. If you are going to have a policy to check TV before is leaves the store it should include a process to plug in the TV and 100% prove that it's ok. The manager's attitude and HHGregg's response to the situation is unacceptable. To insult me by offering a $100 credit towards another TV via your twitter group is absolute nonsense! Proves to me that sub-par customer service is a core value of the company which is demonstrated from the top down.
Regards,
[redacted]
September 28, 201
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
I apologize for any inconvenience Ms....
[redacted] experienced. The $50.00 gift was in suspense due to the issues Ms. [redacted] experienced while trying to make her purchase. We have also issued Ms. [redacted] a $25.00 gift card as she was promised
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the washer. We are unable to offer store credit for the replacement of the dryer. If he has any questions, our Call Center can be reached at (800) 284-7344 We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that a refund of $239.52 was processed on 11/15. We regret the delay. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] HH Greggs response is exactly what I would have expected! This is the same type of extremely poor customer service that I have encountered throughout this whole process. This T.V. Has literally been worked on 6 times. And according to the executive of HH Gregg it will have to be worked on 2more times for the exact same thing before being deemed a lemon!!!! You have got to be kidding! Why could you have not just had a happy customer in the first place and gave my purchase price back the first time the T.V. Broke? Like Best Buy ,Sam's club and others do?How would you like to approach your boss on 6 different occasions to ask for time off so that you can go home to meet the T.V. Repairman at your home? In my field of work I'm asked by people at least twice a week where they should go to purchase appliances. Guess what my response is!
January 31, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the order has been returned and refunded on 01/10/17. The FedEx shipping is not going to be refunded nor was it stated on the last response.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
September 24, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his soundbar.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to offer a refund. Our representative contacted the manufacturer and was informed that the soundbar was repaired. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s repair concern.I apologize for any frustration Mr. [redacted] may have experienced. After speaking with the...
warranty company Warrantech and the manufacturer LG, the repair has been complete. On 12/30/16 a technician on behalf of LG ordered an inlet valve assembly and proceeded to install the part on 1/3/17. In regards to reimbursement I regret that we are unable to provide any monetary compensation to a closed order of this age. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ TV purchase.I apologize for any inconvenience [redacted] may have experienced. After speaking with our...
local store, the return of the TV has been denied. Our local store’s General Management reviewed the damage and it was determined that the damage was caused after purchase. The condition of the unit’s carton, the damage placement and length of time is factored when reviewing damage returns. Due to the ambiguity of the TV installation and the previously listed factors, I regret that per our return policy, we are unable to return a TV that is damaged. We ask that Mr. and Mrs. Rosas please pick- up the unit that has been left at the local store. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refrigerator concern.I apologize for any frustration [redacted] may have experienced. On...
1/16/17 under invoice [redacted], the defective refrigerator was exchanged by our delivery service for a new unit of a different brand. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
Our records indicate Ms. [redacted] purchase was...
shipped out on 12/06/16 through FedEx. Based on the tracking information [redacted] Ms. [redacted] received her package on 12/08/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
can you cancel the complaint . its been resolve. thanks! Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a return for her order. It is our understanding that the rebate processing company has approved the submission. She should receive the rebate in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have provided proof that I have never received a refund for this purchase. The original purchase was made on 6/30/15 thru Paypal using my Discover Card. I have provided a history from June 2015-todays date (2/10/16) for my Paypal account and my Discover Card account. My Paypal account shows one purchase on 6/30/15 for $267.45. My Discover Card account shows the original purchase on 6/30/15 for $267.45, a temporary credit on 7/13/15 which was charged back on 6/30/15 when I cancelled the dispute after I received the paper check in the mail from H.H. Gregg. After depositing the paper refund check from H.H. Gregg it was later taken from my bank account because H.H. Gregg had put a stop payment on the check and I was also charged $30.00. I have also included the documentation showing it was taken out of my bank account along with the $30.00 fee.
Regards,
[redacted]
Revdex.com:
This solved nothing. The store lost my power cord and sent the receiver to the wrong location. The store is aware it's not warrentech s problem. I am asking store for a full refund and replacement of new Bose system. I have been waiting for Hhgregg to to find a cord because electrosound can't check system without cord.I have been put off for several months and doing all the calling for a resolution.5 managers have been involved and nothing solved.actually the store manager has done zero and has never been of help but to put other people on this project
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the refrigerator.We regret her continued disappointment. Ms. [redacted] did purchase a service plan for the refrigerator. However, during the manufacturer’s warranty period, any covered repairs would be scheduled through and covered by the manufacturer. I am sorry for any misunderstanding.If Ms. [redacted] needs assistance with scheduling a service call, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced....
Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 10, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her in store credit.We apologize for any inconvenience Ms. [redacted] encountered. We are glad to inform that we have processed the store credit in the amount of $1830.00 as a check. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
December 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Mr. [redacted] experienced. In...
the interest of good customer relations, we authorized an exchange for the washer. The delivery is scheduled for 12/10. If he needs to schedule the delivery for another date, he can contact our call center (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I repaired the washer. No other action is necessary. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted HHGregg through multiple avenues and no one has taken the time to review the situation. I have pictures of the TV where it's apparent that the crack is not visible but no one has cared to review them. If you are going to have a policy to check TV before is leaves the store it should include a process to plug in the TV and 100% prove that it's ok. The manager's attitude and HHGregg's response to the situation is unacceptable. To insult me by offering a $100 credit towards another TV via your twitter group is absolute nonsense! Proves to me that sub-par customer service is a core value of the company which is demonstrated from the top down.
Regards,
[redacted]
September 28, 201
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
I apologize for any inconvenience Ms....
[redacted] experienced. The $50.00 gift was in suspense due to the issues Ms. [redacted] experienced while trying to make her purchase. We have also issued Ms. [redacted] a $25.00 gift card as she was promised
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the washer. We are unable to offer store credit for the replacement of the dryer. If he has any questions, our Call Center can be reached at (800) 284-7344 We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that a refund of $239.52 was processed on 11/15. We regret the delay. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] HH Greggs response is exactly what I would have expected! This is the same type of extremely poor customer service that I have encountered throughout this whole process. This T.V. Has literally been worked on 6 times. And according to the executive of HH Gregg it will have to be worked on 2more times for the exact same thing before being deemed a lemon!!!! You have got to be kidding! Why could you have not just had a happy customer in the first place and gave my purchase price back the first time the T.V. Broke? Like Best Buy ,Sam's club and others do?How would you like to approach your boss on 6 different occasions to ask for time off so that you can go home to meet the T.V. Repairman at your home? In my field of work I'm asked by people at least twice a week where they should go to purchase appliances. Guess what my response is!
January 31, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the order has been returned and refunded on 01/10/17. The FedEx shipping is not going to be refunded nor was it stated on the last response.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
September 24, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his soundbar.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to offer a refund. Our representative contacted the manufacturer and was informed that the soundbar was repaired. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s repair concern.I apologize for any frustration Mr. [redacted] may have experienced. After speaking with the...
warranty company Warrantech and the manufacturer LG, the repair has been complete. On 12/30/16 a technician on behalf of LG ordered an inlet valve assembly and proceeded to install the part on 1/3/17. In regards to reimbursement I regret that we are unable to provide any monetary compensation to a closed order of this age. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]