[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s product Issue. I regret that at this time we do not have any updated information. The manufacturer denied the claim along with our local store. Due to the nature of the damage to a product that was installed we are unable to provide a return or exchange. We appreciate having the opportunity to answer the complaint. Sincerely, ...⇄ Z.A. N[redacted] Executive Desk
December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the dishwasher was replaced. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance concern.I apologize for any frustration [redacted] may have experienced. After review, on 1/30/17, under invoice S337-023136, an exchange for a new unit was completed. I regret that the original unit was defective. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
August 12, 2015RE: [redacted]Dear Ms[redacted]I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Mr. Gutierrez experienced. We regret that we are unable to authorize a return for the television. As indicated in...
our return policy, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. Please note that our company is not responsible for property that is abandoned at our store. We request that Mr. Gutierrez pick up the television within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
January 25, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience...
and frustration [redacted] may have experienced. Because the issue was reported within the first 30day of purchase, I am authorizing [redacted] an exchange on the dishwasher. I ask that once Mr. [redacted] comes back into town to please give myself a call at 1-866-974-7344 to schedule a date for delivery of the new dishwasher.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ purchase. I apologize for any frustration [redacted] may have...
experienced. After review, with our return policy on furniture being an industry standard three days, service will need to be set-up with the warranty administrator, Warrantech. We ask that Mr. [redacted] please contact Warrantech at 877-456-9643 to schedule service for his furniture. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I able not satisfied because in the store there is no sign saying you do not accept damage goods already purchase from hhgregg store or anything about an open box tv and the only sign you have is a 30 day return policy and nothing on protection warranty saying thing like you do not cover that or employee saying that before you purchase a product so that response is very unacceptable since I have the burden of finishing paying for a product that you could not guarantee secure before it left the store because Sarah wrap does not cushion a tv glass screen and this was before it left your by the way!!!
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the order has been returned. The refund was processed on 01/10/17. Please allow 5 to 7 business days for the funds to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November 28, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her laptop.We apologize for any inconvenience Ms. [redacted] encountered. We regret...
to inform that we do not have authority over the Acceptance Now contracts. She may visit her local store and speak with the Acceptance Now manager for further assistance. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November
5, 2015[redacted]
[redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE:
[redacted] (# [redacted]) Dear
Ms. [redacted]:I have received your letter
regarding [redacted]’ concerns about her television.I apologize for...
any
inconvenience Ms. [redacted] experienced. We regret that given the length of time
that has passed since the purchase, we are unable to authorize a refund.A representative at
the service plan administrator has informed us that there are parts on order.
It is our understanding that if the parts do not fix the television, the
administrator will evaluate the service history for a possible replacement.We appreciate having
the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service
OperationsJTM/rlb
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
experienced. As indicated in the Terms and Conditions for the service plan, the repair of cracked liners is not covered. We regret that we are unable to override the terms of the service plan. If [redacted] has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
I have received your letter regarding [redacted]'s concerns about her refund.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the...
opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Her...
feedback is very important to us and has been forwarded to the appropriate personnel to address. However, we are unable to provide a substitute model at that price. Our promotion was “while supplies last”. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...
that the order was fulfilled on 12/26/16. We hope the pick up process went smoothly and hope she enjoys her purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
July 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dryer.I apologize for any inconvenience Mr. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that a service call has been scheduled.Mr. [redacted] may have the option to request reimbursement for some laundry expenses through the service plan administrator. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
FSubject: Re: You have a new message from the Revdex.com of Central Indiana complaint #[redacted]. I do not accept what HHgregg response was, due to the fact when I purchase this TV from them, I never received any email regarding that the item was sold out, unavailable etc., and I received seven email and all were pertaining summary of order, and about confirming all information for delivery and time TV would be at my home!!! I feel the problem occur once they realizes that there was a error in the advertisement (which did occur, for was told by on of HHgregg employee, will give name upon request), but was told since I purchase it at that price would have to give it to me due to the fact it was there error. But it seem they are getting around there error another way, for not one person from HHgregg company has honor there word or treated me with respect from this company. For all I received was rude comments, and domineering comments from the CEO Office at that point! It seem HHgregg has done this type of thing to many customer, which is truly what I do not understand why is this company able to get away with this type of matter dealing with the customer. I feel I should received a TV as I was told I would by HHgregg employee and the price of the TV should not matter at this time for when I purchase the TV, the order was compelete, I received two email that day regarding summary of order, thank you for your purchase. So since this company made so many error which have nothing to do with my hands!!!! I purchase I TV, and I NEVER RECEVIED ANY EMAIL STATING SOLD OUT, UNAVAILABLE!!!! So I hope that the Revdex.com will stand by me to received a LG 65" 4k TV as I purchase and never received. Thank you very much for taking the time to read my email.[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I WAS NOT CONTACTED BY THIS STORE, I HAD TO CONTACT THEM MULTIPLE TIMES FOR THE ISSUE. MY CHECK WAS SUPPOSE TO GO OUT ONCE IT NEVER WAS UNTIL I RECALLED A WEEK LATER AFTER NOT RECEIVING IT. THE STORE NOT ONCE CALLED ME DIRECTLY I MADE ALL THE ATTEMPTS AT CONTACTING THEM WITH THE ISSUE OF MY FURNITURE NOT BEING ON THE TRUCK, THEN SET UP FOR DELIVERY AND A REFUND CHECK AND WAS TOLD IT WAS RESCHEDULED AND THE CHECK WENT OUT. A WEEK LATER ON THE DUE DATE OF MY FURNITURE I CALLED THE STORE AGAIN AND IT WAS NOT RESCHEDULED TO BE DELIVERED AND THE CHECK WAS NOT SENT OUT! THIS STORE IS LYING ABOUT CONTACTING ME. MY TABLE THEN WAS RESCHEDULED AND ON THE DAY IT WAS SUPPOSE TO ARRIVE I RECEIVED A CALL IT HAD NEVER ARRIVED TO THERE WAREHOUSE! WHY WAS I SOLD AN ITEM THAT WAS NOT IN STOCK AND I HAD TO WAIT 3 WEEKS FOR! ALSO STILL HAVE NOT RECEIVED MY $2600 REFUND CHECK FOR FURNITURE! THIS RESPONSE IS NOT A GOOD RESOLUTION FOR THE AMOUNT OF MONEY I SPENT IN THAT STORE AND THE NUMEROUS TIMES I HAD TO CALL AND HAD NO RESOLUTION WITH. I WANT STORE CREDIT, I WANT MY REFUND CHECK AND I WANT TO KNOW WHY I PURCHASED AN ITEM THAT WAS NEVER IN STOCK TO BEGIN WITH!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]To The Revdex.com, Attached is a copy of what I've been thru with this refrigerator. I was charged $90.00 the last time someone came to my house and told me it was the design and it can't be fixed. Why should I let some one come to my house and tell me the same thing again and charge me for what I already know. I was disrespected by the last service company that came here and I don't want to take myself thru that again. Plus I didn't buy a refrigerator that requires me to clean the ice bucket twice a month because of frost build up because the ice bucket is on the door. Look at my warranty record Samsung fixed it or had 4 complaints from me and HH Gregg have had four and I really believe that if there was a solution for this problem it would have been taken care of by now. So to summarized all of this I want a different refrigerator because I don't want to spend the rest of my ownership year dealing with what I have experienced these last 2 years.
Regards,
[redacted]
November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her order.I apologize for any frustration Ms. [redacted]...
experienced. We are strongly committed to providing the best in sales and service and we fell short of our goal in this instance. Our records indicate that the refrigerator was delivered. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s product Issue. I regret that at this time we do not have any updated information. The manufacturer denied the claim along with our local store. Due to the nature of the damage to a product that was installed we are unable to provide a return or exchange. We appreciate having the opportunity to answer the complaint. Sincerely, ...⇄ Z.A. N[redacted] Executive Desk
December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the dishwasher was replaced. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance concern.I apologize for any frustration [redacted] may have experienced. After review, on 1/30/17, under invoice S337-023136, an exchange for a new unit was completed. I regret that the original unit was defective. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
August 12, 2015RE: [redacted]Dear Ms[redacted]I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Mr. Gutierrez experienced. We regret that we are unable to authorize a return for the television. As indicated in...
our return policy, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. Please note that our company is not responsible for property that is abandoned at our store. We request that Mr. Gutierrez pick up the television within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
January 25, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience...
and frustration [redacted] may have experienced. Because the issue was reported within the first 30day of purchase, I am authorizing [redacted] an exchange on the dishwasher. I ask that once Mr. [redacted] comes back into town to please give myself a call at 1-866-974-7344 to schedule a date for delivery of the new dishwasher.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ purchase. I apologize for any frustration [redacted] may have...
experienced. After review, with our return policy on furniture being an industry standard three days, service will need to be set-up with the warranty administrator, Warrantech. We ask that Mr. [redacted] please contact Warrantech at 877-456-9643 to schedule service for his furniture. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I able not satisfied because in the store there is no sign saying you do not accept damage goods already purchase from hhgregg store or anything about an open box tv and the only sign you have is a 30 day return policy and nothing on protection warranty saying thing like you do not cover that or employee saying that before you purchase a product so that response is very unacceptable since I have the burden of finishing paying for a product that you could not guarantee secure before it left the store because Sarah wrap does not cushion a tv glass screen and this was before it left your by the way!!!
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the order has been returned. The refund was processed on 01/10/17. Please allow 5 to 7 business days for the funds to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November 28, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her laptop.We apologize for any inconvenience Ms. [redacted] encountered. We regret...
to inform that we do not have authority over the Acceptance Now contracts. She may visit her local store and speak with the Acceptance Now manager for further assistance. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November
5, 2015[redacted]
[redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE:
[redacted] (# [redacted]) Dear
Ms. [redacted]:I have received your letter
regarding [redacted]’ concerns about her television.I apologize for...
any
inconvenience Ms. [redacted] experienced. We regret that given the length of time
that has passed since the purchase, we are unable to authorize a refund.A representative at
the service plan administrator has informed us that there are parts on order.
It is our understanding that if the parts do not fix the television, the
administrator will evaluate the service history for a possible replacement.We appreciate having
the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service
OperationsJTM/rlb
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
experienced. As indicated in the Terms and Conditions for the service plan, the repair of cracked liners is not covered. We regret that we are unable to override the terms of the service plan. If [redacted] has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
I have received your letter regarding [redacted]'s concerns about her refund.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the...
opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Her...
feedback is very important to us and has been forwarded to the appropriate personnel to address. However, we are unable to provide a substitute model at that price. Our promotion was “while supplies last”. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...
that the order was fulfilled on 12/26/16. We hope the pick up process went smoothly and hope she enjoys her purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
July 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dryer.I apologize for any inconvenience Mr. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that a service call has been scheduled.Mr. [redacted] may have the option to request reimbursement for some laundry expenses through the service plan administrator. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
FSubject: Re: You have a new message from the Revdex.com of Central Indiana complaint #[redacted]. I do not accept what HHgregg response was, due to the fact when I purchase this TV from them, I never received any email regarding that the item was sold out, unavailable etc., and I received seven email and all were pertaining summary of order, and about confirming all information for delivery and time TV would be at my home!!! I feel the problem occur once they realizes that there was a error in the advertisement (which did occur, for was told by on of HHgregg employee, will give name upon request), but was told since I purchase it at that price would have to give it to me due to the fact it was there error. But it seem they are getting around there error another way, for not one person from HHgregg company has honor there word or treated me with respect from this company. For all I received was rude comments, and domineering comments from the CEO Office at that point! It seem HHgregg has done this type of thing to many customer, which is truly what I do not understand why is this company able to get away with this type of matter dealing with the customer. I feel I should received a TV as I was told I would by HHgregg employee and the price of the TV should not matter at this time for when I purchase the TV, the order was compelete, I received two email that day regarding summary of order, thank you for your purchase. So since this company made so many error which have nothing to do with my hands!!!! I purchase I TV, and I NEVER RECEVIED ANY EMAIL STATING SOLD OUT, UNAVAILABLE!!!! So I hope that the Revdex.com will stand by me to received a LG 65" 4k TV as I purchase and never received. Thank you very much for taking the time to read my email.[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I WAS NOT CONTACTED BY THIS STORE, I HAD TO CONTACT THEM MULTIPLE TIMES FOR THE ISSUE. MY CHECK WAS SUPPOSE TO GO OUT ONCE IT NEVER WAS UNTIL I RECALLED A WEEK LATER AFTER NOT RECEIVING IT. THE STORE NOT ONCE CALLED ME DIRECTLY I MADE ALL THE ATTEMPTS AT CONTACTING THEM WITH THE ISSUE OF MY FURNITURE NOT BEING ON THE TRUCK, THEN SET UP FOR DELIVERY AND A REFUND CHECK AND WAS TOLD IT WAS RESCHEDULED AND THE CHECK WENT OUT. A WEEK LATER ON THE DUE DATE OF MY FURNITURE I CALLED THE STORE AGAIN AND IT WAS NOT RESCHEDULED TO BE DELIVERED AND THE CHECK WAS NOT SENT OUT! THIS STORE IS LYING ABOUT CONTACTING ME. MY TABLE THEN WAS RESCHEDULED AND ON THE DAY IT WAS SUPPOSE TO ARRIVE I RECEIVED A CALL IT HAD NEVER ARRIVED TO THERE WAREHOUSE! WHY WAS I SOLD AN ITEM THAT WAS NOT IN STOCK AND I HAD TO WAIT 3 WEEKS FOR! ALSO STILL HAVE NOT RECEIVED MY $2600 REFUND CHECK FOR FURNITURE! THIS RESPONSE IS NOT A GOOD RESOLUTION FOR THE AMOUNT OF MONEY I SPENT IN THAT STORE AND THE NUMEROUS TIMES I HAD TO CALL AND HAD NO RESOLUTION WITH. I WANT STORE CREDIT, I WANT MY REFUND CHECK AND I WANT TO KNOW WHY I PURCHASED AN ITEM THAT WAS NEVER IN STOCK TO BEGIN WITH!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]To The Revdex.com, Attached is a copy of what I've been thru with this refrigerator. I was charged $90.00 the last time someone came to my house and told me it was the design and it can't be fixed. Why should I let some one come to my house and tell me the same thing again and charge me for what I already know. I was disrespected by the last service company that came here and I don't want to take myself thru that again. Plus I didn't buy a refrigerator that requires me to clean the ice bucket twice a month because of frost build up because the ice bucket is on the door. Look at my warranty record Samsung fixed it or had 4 complaints from me and HH Gregg have had four and I really believe that if there was a solution for this problem it would have been taken care of by now. So to summarized all of this I want a different refrigerator because I don't want to spend the rest of my ownership year dealing with what I have experienced these last 2 years.
Regards,
[redacted]
November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her order.I apologize for any frustration Ms. [redacted]...
experienced. We are strongly committed to providing the best in sales and service and we fell short of our goal in this instance. Our records indicate that the refrigerator was delivered. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb