[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
September 21, 2016
[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I apologize for any inconvenience Mr. [redacted] experienced....
The service plan he purchased is administered through Warrantech. It is our understanding that the denied the claim because they determined the issue with the range was caused by physical damage. As indicated in the Terms and Conditions for the service plan, physical damage is not covered. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I apologize for any inconvenience Ms....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange for the dishwasher. It is our understanding that the servicer ordered parts and has scheduled service. If Ms. [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ purchase. I apologize for any frustration [redacted] may have...
experienced. After review, with our return policy on furniture being an industry standard three days, service will need to be set-up with the warranty administrator, Warrantech. We ask that Mr. [redacted] please contact Warrantech at 877-456-9643 to schedule service for his furniture. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s product Issue. I regret that at this time we do not have any updated information. The manufacturer denied the claim along with our local store. Due to the nature of the damage to a product that was installed we are unable to provide a return or exchange. We appreciate having the opportunity to answer the complaint. Sincerely, ...⇄ Z.A. N[redacted] Executive Desk
April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced....
However, we are unable to offer a refund as she requested. According to our records, the service plan administrator authorized a store credit for the replacement of the dishwasher.As indicated in the Terms and Conditions for the service plan, replacement of the product deems the coverage fulfilled. Additionally, the service plan covers the product only and does not cover the delivery or installation of a replacement. If she has any questions, the service plan administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the television.I am sorry for her continued disappointment. However, we are unable to offer a return or an exchange. In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.We regret her continued disappointment. Her information was forwarded to a representative in our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms....
[redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to offer a refund or a replacement.Our records indicate that the television came with a one-year parts and labor manufacturer’s warranty. If she needs assistance with service, Proscan can be reached at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...
that the order was fulfilled on 12/26/16. We hope the pick up process went smoothly and hope she enjoys her purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ TV purchase.I apologize for any inconvenience [redacted] may have experienced. After speaking with our...
local store, the return of the TV has been denied. Our local store’s General Management reviewed the damage and it was determined that the damage was caused after purchase. The condition of the unit’s carton, the damage placement and length of time is factored when reviewing damage returns. Due to the ambiguity of the TV installation and the previously listed factors, I regret that per our return policy, we are unable to return a TV that is damaged. We ask that Mr. and Mrs. Rosas please pick- up the unit that has been left at the local store. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 12, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Your feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future. In regards to the $90.08 refund, our records indicate that it was processed on 12/16/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards[redacted] i would like to leave claim open until refund is received in the proper amount.
June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE:[redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience Ms.[redacted]...
experienced. According to the rebate company, they have approved the submission and mailed the card. Ms. [redacted] should receive it in the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
experienced. As indicated in the Terms and Conditions for the service plan, the repair of cracked liners is not covered. We regret that we are unable to override the terms of the service plan. If [redacted] has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 12, 2015RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his sofa.I apologize for any inconvenience [redacted] experienced. However, we are unable to authorize a return or an exchange. A representative from our...
Furniture department is assisting him with scheduling a follow-up service call. If he has any questions, our Furniture department can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,James Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I WAS NOT CONTACTED BY THIS STORE, I HAD TO CONTACT THEM MULTIPLE TIMES FOR THE ISSUE. MY CHECK WAS SUPPOSE TO GO OUT ONCE IT NEVER WAS UNTIL I RECALLED A WEEK LATER AFTER NOT RECEIVING IT. THE STORE NOT ONCE CALLED ME DIRECTLY I MADE ALL THE ATTEMPTS AT CONTACTING THEM WITH THE ISSUE OF MY FURNITURE NOT BEING ON THE TRUCK, THEN SET UP FOR DELIVERY AND A REFUND CHECK AND WAS TOLD IT WAS RESCHEDULED AND THE CHECK WENT OUT. A WEEK LATER ON THE DUE DATE OF MY FURNITURE I CALLED THE STORE AGAIN AND IT WAS NOT RESCHEDULED TO BE DELIVERED AND THE CHECK WAS NOT SENT OUT! THIS STORE IS LYING ABOUT CONTACTING ME. MY TABLE THEN WAS RESCHEDULED AND ON THE DAY IT WAS SUPPOSE TO ARRIVE I RECEIVED A CALL IT HAD NEVER ARRIVED TO THERE WAREHOUSE! WHY WAS I SOLD AN ITEM THAT WAS NOT IN STOCK AND I HAD TO WAIT 3 WEEKS FOR! ALSO STILL HAVE NOT RECEIVED MY $2600 REFUND CHECK FOR FURNITURE! THIS RESPONSE IS NOT A GOOD RESOLUTION FOR THE AMOUNT OF MONEY I SPENT IN THAT STORE AND THE NUMEROUS TIMES I HAD TO CALL AND HAD NO RESOLUTION WITH. I WANT STORE CREDIT, I WANT MY REFUND CHECK AND I WANT TO KNOW WHY I PURCHASED AN ITEM THAT WAS NEVER IN STOCK TO BEGIN WITH!
April 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns about the service plan.I apologize for any frustration [redacted] experienced. As...
indicated in the No Lemon guarantee section in the Terms and Conditions for the service plan, repair services performed while the product is under the manufacturer’s warranty period are not considered qualifying repairs. We regret that our representatives are unable to override the terms of the service plan. If he has any questions, Warrantech can be reached at ([redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damage. If Mr. [redacted] has not yet requested a cancellation of the coverage, he can submit the attached form for further assistance. As long as the coverage has not already been canceled, used or refunded, the plan should be eligible for a prorated refund. Any refund would be applied to his Acceptance Now balance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
September 21, 2016
[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I apologize for any inconvenience Mr. [redacted] experienced....
The service plan he purchased is administered through Warrantech. It is our understanding that the denied the claim because they determined the issue with the range was caused by physical damage. As indicated in the Terms and Conditions for the service plan, physical damage is not covered. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I apologize for any inconvenience Ms....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange for the dishwasher. It is our understanding that the servicer ordered parts and has scheduled service. If Ms. [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ purchase. I apologize for any frustration [redacted] may have...
experienced. After review, with our return policy on furniture being an industry standard three days, service will need to be set-up with the warranty administrator, Warrantech. We ask that Mr. [redacted] please contact Warrantech at 877-456-9643 to schedule service for his furniture. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s product Issue. I regret that at this time we do not have any updated information. The manufacturer denied the claim along with our local store. Due to the nature of the damage to a product that was installed we are unable to provide a return or exchange. We appreciate having the opportunity to answer the complaint. Sincerely, ...⇄ Z.A. N[redacted] Executive Desk
April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced....
However, we are unable to offer a refund as she requested. According to our records, the service plan administrator authorized a store credit for the replacement of the dishwasher.As indicated in the Terms and Conditions for the service plan, replacement of the product deems the coverage fulfilled. Additionally, the service plan covers the product only and does not cover the delivery or installation of a replacement. If she has any questions, the service plan administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the television.I am sorry for her continued disappointment. However, we are unable to offer a return or an exchange. In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.We regret her continued disappointment. Her information was forwarded to a representative in our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms....
[redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to offer a refund or a replacement.Our records indicate that the television came with a one-year parts and labor manufacturer’s warranty. If she needs assistance with service, Proscan can be reached at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...
that the order was fulfilled on 12/26/16. We hope the pick up process went smoothly and hope she enjoys her purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ TV purchase.I apologize for any inconvenience [redacted] may have experienced. After speaking with our...
local store, the return of the TV has been denied. Our local store’s General Management reviewed the damage and it was determined that the damage was caused after purchase. The condition of the unit’s carton, the damage placement and length of time is factored when reviewing damage returns. Due to the ambiguity of the TV installation and the previously listed factors, I regret that per our return policy, we are unable to return a TV that is damaged. We ask that Mr. and Mrs. Rosas please pick- up the unit that has been left at the local store. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 12, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Your feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future. In regards to the $90.08 refund, our records indicate that it was processed on 12/16/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards[redacted] i would like to leave claim open until refund is received in the proper amount.
June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE:[redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience Ms.[redacted]...
experienced. According to the rebate company, they have approved the submission and mailed the card. Ms. [redacted] should receive it in the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
experienced. As indicated in the Terms and Conditions for the service plan, the repair of cracked liners is not covered. We regret that we are unable to override the terms of the service plan. If [redacted] has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 12, 2015RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his sofa.I apologize for any inconvenience [redacted] experienced. However, we are unable to authorize a return or an exchange. A representative from our...
Furniture department is assisting him with scheduling a follow-up service call. If he has any questions, our Furniture department can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,James Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I WAS NOT CONTACTED BY THIS STORE, I HAD TO CONTACT THEM MULTIPLE TIMES FOR THE ISSUE. MY CHECK WAS SUPPOSE TO GO OUT ONCE IT NEVER WAS UNTIL I RECALLED A WEEK LATER AFTER NOT RECEIVING IT. THE STORE NOT ONCE CALLED ME DIRECTLY I MADE ALL THE ATTEMPTS AT CONTACTING THEM WITH THE ISSUE OF MY FURNITURE NOT BEING ON THE TRUCK, THEN SET UP FOR DELIVERY AND A REFUND CHECK AND WAS TOLD IT WAS RESCHEDULED AND THE CHECK WENT OUT. A WEEK LATER ON THE DUE DATE OF MY FURNITURE I CALLED THE STORE AGAIN AND IT WAS NOT RESCHEDULED TO BE DELIVERED AND THE CHECK WAS NOT SENT OUT! THIS STORE IS LYING ABOUT CONTACTING ME. MY TABLE THEN WAS RESCHEDULED AND ON THE DAY IT WAS SUPPOSE TO ARRIVE I RECEIVED A CALL IT HAD NEVER ARRIVED TO THERE WAREHOUSE! WHY WAS I SOLD AN ITEM THAT WAS NOT IN STOCK AND I HAD TO WAIT 3 WEEKS FOR! ALSO STILL HAVE NOT RECEIVED MY $2600 REFUND CHECK FOR FURNITURE! THIS RESPONSE IS NOT A GOOD RESOLUTION FOR THE AMOUNT OF MONEY I SPENT IN THAT STORE AND THE NUMEROUS TIMES I HAD TO CALL AND HAD NO RESOLUTION WITH. I WANT STORE CREDIT, I WANT MY REFUND CHECK AND I WANT TO KNOW WHY I PURCHASED AN ITEM THAT WAS NEVER IN STOCK TO BEGIN WITH!
April 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns about the service plan.I apologize for any frustration [redacted] experienced. As...
indicated in the No Lemon guarantee section in the Terms and Conditions for the service plan, repair services performed while the product is under the manufacturer’s warranty period are not considered qualifying repairs. We regret that our representatives are unable to override the terms of the service plan. If he has any questions, Warrantech can be reached at ([redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damage. If Mr. [redacted] has not yet requested a cancellation of the coverage, he can submit the attached form for further assistance. As long as the coverage has not already been canceled, used or refunded, the plan should be eligible for a prorated refund. Any refund would be applied to his Acceptance Now balance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure