August 2, 2016 [redacted] Revdex.com, Inc. 151 N Delaware St #2020 Indianapolis, IN 46204 RE : [redacted] [redacted] (# [redacted]) Dear Ms. [redacted]: We have received your letter regarding [redacted]' concerns regarding her air conditioner. We apologize for any inconvenience Ms. [redacted] encountered. We regret to inform that we are unable to return the unit due to the fact that it has been over 30 days. However, the product has a one-year manufacturer warranty. Haier can be reached at (877) 337-3639 if she needs assistance with service. We appreciate the opportunity to address the complaint Sincerely, Stephanie Executive Team
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the order.I apologize for any frustration [redacted] experienced. Our...
company did not receive the funds associated with the check. Therefore, we are unable to offer a refund or delivery of the items as he requested.It is my understanding that [redacted] has the option to contact the financial institution that issued the check and request that they stop payment so that the check cannot be cashed in the future. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern. I apologize for any inconvenience Ms. [redacted] may have experienced.I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:After reviewing the update provided by HH Gregg I find the response from Mr. [redacted] unacceptable for the following reasons :1. His response implies no commitment to resolving the issue. In fact, his response is almost verbatim what I have been told already, not once but twice, by store personnel. Forwarding a request to finance that the no interest offer be extended has not produced results in the past - why will this time be any different? Saying that you have forwarded a request is not the same as saying he has instructed or directed finance to apply the interest free promotion to the account. He does not even acknowledge that it should have been applied. Does finance have the ability to deny his request and what if they do?2. He indicates that it will still take the company another two months to fix this issue - they have already had 4 months to fix this. I requested it be resolved within 30 days from the date of my complaint. Does he not have the authority to expedite this issue or consider it worth expediting given the length of time it has drug on. Why can't this be resolved before my next statement is issued?3. Mr. Montgomery makes no mention of crediting the interest accrued to date. Is he assuming that will happen?
Regards,[redacted]
September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the washer. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
I do not know if the tv stand was under warranty or not The man at HH Gregg told me all items could only be returned after 30 days The TV stand, made of steel and glass, simply collapsed causing the TV to crash on the floor Fortunatly no one was in the...
room at the time Pieces of glass went all over the living room I was in the other room and heard a terrible crashing sound. I was shocked when I rushed into the Living room and saw what had happened I immediatly loaded up the TV and stand and took them back to HH Gregg. HH Gregg recommended the TV stand to go with the TV I bought It was NOT MY fault that the stand collapsed causing the TV to be demolished. The manager at HH Gregg was not at all sympathetic to my cause. He just said " Do You want to buy another TV " What can I do ?
January 25, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to authorize an exchange. Our representative contacted Warrantech and was informed that a part was order. It is our understanding that the servicer should schedule service once it arrives. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her television.We regret her continued disappointment. The service plan administrator has authorized a store credit for the replacement of the television. A representative should contact Ms. [redacted] within the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. I regret that there has been some confusion regarding our responses. The TV, not the blu-ray, is incompatible with 3D technology. However, we are unable to process any refund for a purchase that was made over three years ago. During the first 30 days of the purchase, if notified, hhgregg could have exchange/returned the item. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
December 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] repair issue.
We apologize for any inconvenience Ms. [redacted] may...
have experienced. Due to the issues Ms. [redacted] experienced with her dishwasher, Warrantech has authorized a credit for reselection. The credit information was transferred over our vendor relations department 12/12/16. Ms. [redacted] will be contacted and provided with her credit information within the next 3/5 business days.
Warrantech does offer food reimbursement up to $250.00. We ask that Ms. [redacted] contacts Warrantech the reimbursement.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. Our records indicate that our floor models will be delivered to him on 12/27/16 until we receive replenishment of the washer and dryer purchased. We hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 19, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted] customer service issue. We apologize...
for any inconvenience Ms. [redacted] may have experienced. Based on the order number the Xbox was shipped out 12/07/15, and the controller was shipped out 12/14/16. We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E[redacted]
March 31, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I am sorry for any frustration Ms. [redacted] experienced...
with the refrigerator. Our representative contacted the service plan administrator and was informed that the refrigerator was repaired. If she experiences any further issues, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 30, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any frustration Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement or a return. As indicated in our return policy, the return period is 30 days from the date of purchase.According to our records, a delivery team visited Ms. [redacted]’ home to check the water line connection. If they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warranty. The manufacturer should be able to assist her with scheduling a service call. Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] Justus (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. The original order was automatically rejected by our processing system. The stock level of a product is not a part of our automated processing system. Any pending amount from Ms. [redacted]’s financial institution will have been posted back to the account. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:This is the first mention from anyone related to HH Gregg offering any kind of service repair. This is the first mention of Warrantech as well. Warrentech has not notified me to have anything repaired as I have never had a conversation with anyone except HH Gregg. HH Gregg continues to deflect from any responsibility of warranty repair to this unit.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
July 15, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s concerns. I...
apologize for any frustration Ms. [redacted] experienced. We are unable to honor her request. The delivery date was originally set for 7/11, as noted on the copy of the receipt. We are sorry for any misunderstanding. In the interest of good customer relations, we are processing a $50 gift card to use at the nearest hhgregg location. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
April 20, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the store credit.I apologize for any misunderstanding. Our representative contacted the...
manufacturer and was informed that the store credit was issued for the replacement of the dryer. However, they later determined that the dryer was repaired, so the store credit was canceled.If [redacted] believes the washer is defective, we recommend that she contact the manufacturer for further assistance with scheduling a service call. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the thing. We woke up on July 3rd to a broken T.v. We called your warranty company right away. They never sent a repair person out. We sent pictures and they said it was physical damage. Nobody physically damaged the t.v. There are no broken pieces. Nobody even looked at it. I called the company and sent another video to them. They said it would get fixed but the repair man said it was not economical they should replace it. That they needed more notes and I should call back at the end of the week. Mind you that was week 3 with the T.v. getting worse and worse. I patiently waited, then when I called back they said sorry we were wrong it was physically damaged were not going to repair It!! I'm sorry but that is wrong! First the t.v. wasn't physically damaged and even if it was your salesman told us that it was covered we had a 45 min conversation about it!
Regards,
[redacted]
August 2, 2016 [redacted] Revdex.com, Inc. 151 N Delaware St #2020 Indianapolis, IN 46204 RE : [redacted] [redacted] (# [redacted]) Dear Ms. [redacted]: We have received your letter regarding [redacted]' concerns regarding her air conditioner. We apologize for any inconvenience Ms. [redacted] encountered. We regret to inform that we are unable to return the unit due to the fact that it has been over 30 days. However, the product has a one-year manufacturer warranty. Haier can be reached at (877) 337-3639 if she needs assistance with service. We appreciate the opportunity to address the complaint Sincerely, Stephanie Executive Team
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the order.I apologize for any frustration [redacted] experienced. Our...
company did not receive the funds associated with the check. Therefore, we are unable to offer a refund or delivery of the items as he requested.It is my understanding that [redacted] has the option to contact the financial institution that issued the check and request that they stop payment so that the check cannot be cashed in the future. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern. I apologize for any inconvenience Ms. [redacted] may have experienced.I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:After reviewing the update provided by HH Gregg I find the response from Mr. [redacted] unacceptable for the following reasons :1. His response implies no commitment to resolving the issue. In fact, his response is almost verbatim what I have been told already, not once but twice, by store personnel. Forwarding a request to finance that the no interest offer be extended has not produced results in the past - why will this time be any different? Saying that you have forwarded a request is not the same as saying he has instructed or directed finance to apply the interest free promotion to the account. He does not even acknowledge that it should have been applied. Does finance have the ability to deny his request and what if they do?2. He indicates that it will still take the company another two months to fix this issue - they have already had 4 months to fix this. I requested it be resolved within 30 days from the date of my complaint. Does he not have the authority to expedite this issue or consider it worth expediting given the length of time it has drug on. Why can't this be resolved before my next statement is issued?3. Mr. Montgomery makes no mention of crediting the interest accrued to date. Is he assuming that will happen?
Regards,[redacted]
William Merz
September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the washer. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
I do not know if the tv stand was under warranty or not The man at HH Gregg told me all items could only be returned after 30 days The TV stand, made of steel and glass, simply collapsed causing the TV to crash on the floor Fortunatly no one was in the...
room at the time Pieces of glass went all over the living room I was in the other room and heard a terrible crashing sound. I was shocked when I rushed into the Living room and saw what had happened I immediatly loaded up the TV and stand and took them back to HH Gregg. HH Gregg recommended the TV stand to go with the TV I bought It was NOT MY fault that the stand collapsed causing the TV to be demolished. The manager at HH Gregg was not at all sympathetic to my cause. He just said " Do You want to buy another TV " What can I do ?
January 25, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to authorize an exchange. Our representative contacted Warrantech and was informed that a part was order. It is our understanding that the servicer should schedule service once it arrives. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her television.We regret her continued disappointment. The service plan administrator has authorized a store credit for the replacement of the television. A representative should contact Ms. [redacted] within the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. I regret that there has been some confusion regarding our responses. The TV, not the blu-ray, is incompatible with 3D technology. However, we are unable to process any refund for a purchase that was made over three years ago. During the first 30 days of the purchase, if notified, hhgregg could have exchange/returned the item. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
December 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] repair issue.
We apologize for any inconvenience Ms. [redacted] may...
have experienced. Due to the issues Ms. [redacted] experienced with her dishwasher, Warrantech has authorized a credit for reselection. The credit information was transferred over our vendor relations department 12/12/16. Ms. [redacted] will be contacted and provided with her credit information within the next 3/5 business days.
Warrantech does offer food reimbursement up to $250.00. We ask that Ms. [redacted] contacts Warrantech the reimbursement.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. Our records indicate that our floor models will be delivered to him on 12/27/16 until we receive replenishment of the washer and dryer purchased. We hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 19, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted] customer service issue. We apologize...
for any inconvenience Ms. [redacted] may have experienced. Based on the order number the Xbox was shipped out 12/07/15, and the controller was shipped out 12/14/16. We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E[redacted]
March 31, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I am sorry for any frustration Ms. [redacted] experienced...
with the refrigerator. Our representative contacted the service plan administrator and was informed that the refrigerator was repaired. If she experiences any further issues, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 30, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any frustration Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement or a return. As indicated in our return policy, the return period is 30 days from the date of purchase.According to our records, a delivery team visited Ms. [redacted]’ home to check the water line connection. If they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warranty. The manufacturer should be able to assist her with scheduling a service call. Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] Justus (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. The original order was automatically rejected by our processing system. The stock level of a product is not a part of our automated processing system. Any pending amount from Ms. [redacted]’s financial institution will have been posted back to the account. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:This is the first mention from anyone related to HH Gregg offering any kind of service repair. This is the first mention of Warrantech as well. Warrentech has not notified me to have anything repaired as I have never had a conversation with anyone except HH Gregg. HH Gregg continues to deflect from any responsibility of warranty repair to this unit.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
July 15, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s concerns. I...
apologize for any frustration Ms. [redacted] experienced. We are unable to honor her request. The delivery date was originally set for 7/11, as noted on the copy of the receipt. We are sorry for any misunderstanding. In the interest of good customer relations, we are processing a $50 gift card to use at the nearest hhgregg location. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
April 20, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the store credit.I apologize for any misunderstanding. Our representative contacted the...
manufacturer and was informed that the store credit was issued for the replacement of the dryer. However, they later determined that the dryer was repaired, so the store credit was canceled.If [redacted] believes the washer is defective, we recommend that she contact the manufacturer for further assistance with scheduling a service call. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the thing. We woke up on July 3rd to a broken T.v. We called your warranty company right away. They never sent a repair person out. We sent pictures and they said it was physical damage. Nobody physically damaged the t.v. There are no broken pieces. Nobody even looked at it. I called the company and sent another video to them. They said it would get fixed but the repair man said it was not economical they should replace it. That they needed more notes and I should call back at the end of the week. Mind you that was week 3 with the T.v. getting worse and worse. I patiently waited, then when I called back they said sorry we were wrong it was physically damaged were not going to repair It!! I'm sorry but that is wrong! First the t.v. wasn't physically damaged and even if it was your salesman told us that it was covered we had a 45 min conversation about it!
Regards,
[redacted]