Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the thing. We woke up on July 3rd to a broken T.v. We called your warranty company right away. They never sent a repair person out. We sent pictures and they said it was physical damage. Nobody physically damaged the t.v. There are no broken pieces. Nobody even looked at it. I called the company and sent another video to them. They said it would get fixed but the repair man said it was not economical they should replace it. That they needed more notes and I should call back at the end of the week. Mind you that was week 3 with the T.v. getting worse and worse. I patiently waited, then when I called back they said sorry we were wrong it was physically damaged were not going to repair It!! I'm sorry but that is wrong! First the t.v. wasn't physically damaged and even if it was your salesman told us that it was covered we had a 45 min conversation about it!
Regards,
[redacted]
Revdex.com:This is the first mention from anyone related to HH Gregg offering any kind of service repair. This is the first mention of Warrantech as well. Warrentech has not notified me to have anything repaired as I have never had a conversation with anyone except HH Gregg. HH Gregg continues to deflect from any responsibility of warranty repair to this unit.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
December 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] repair issue.
We apologize for any inconvenience Ms. [redacted] may...
have experienced. Due to the issues Ms. [redacted] experienced with her dishwasher, Warrantech has authorized a credit for reselection. The credit information was transferred over our vendor relations department 12/12/16. Ms. [redacted] will be contacted and provided with her credit information within the next 3/5 business days.
Warrantech does offer food reimbursement up to $250.00. We ask that Ms. [redacted] contacts Warrantech the reimbursement.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any frustration Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement or a return. As indicated in our return policy, the return period is 30 days from the date of purchase.According to our records, a delivery team visited Ms. [redacted]’ home to check the water line connection. If they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warranty. The manufacturer should be able to assist her with scheduling a service call. Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the rebate card.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to reissue the promotional rebate card. Our store management may be able to work with her on the price of a product, depending on the model she selects.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received notice that my case had been closed due to no rebuttal from me. I attempted to email a statement to you on June 23rd. It was not returned so I assumed it had been received.My statement was: The manufacturer has been as uncooperative as hhgregg. LG insist on replacing parts but cannot seem to ship them undamaged. This was attempted 3 times. Nor could the LG technician assure me that replacing parts would take care of the problem!I will forever blame hhgregg for not giving me the opportunity to exchange the range during the 30 day SATISFACTION guarantee.If they can't be truthful and stand behind their promises, I will never be a hhgregg or LG customer again and that is the TRUTH !Sincerely,[redacted]
Regards,
Brenda G Bradshaw
August 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding their washer.We apologize for any inconvenience [redacted] and [redacted]...
encountered. We regret to inform them that we are unable to return the unit due to the fact that it has been over 30 days. However, the product is currently under the one-year manufacturer warranty. GE can be reached at (800) 432-2737.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her range.We regret her continued disappointment. We have shared her comments with the service plan administrator. If Ms. [redacted] has not yet scheduled a follow-up service call, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit authorization for his washer. I apologize for any...
inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we are processing a refund in the amount of the store credit Warrantech authorized for the replacement of the washer. He should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint.Sincerely,James [redacted]Director, Service Operations JTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I will track my account activity to verify the finalization of the refund.
Regards,
[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about the refund.We regret her continued disappointment. The transaction number for the refund is [redacted]. If her account does not reflect this information, she may want to contact the account administrator for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 16, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced. The DS1 delivery service includes basic setup and a connection to a cable source....
We regret that we are unable to offer the other installation services she requested. Our records indicate that a return was authorized.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
January 5, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refund.I apologize for any inconvenience [redacted]...
[redacted] experienced. Our records indicate that the refund was processed. He should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV damage.I apologize for any frustration [redacted] may have experienced. After review, I regret we are...
unable to override our local stores decision to not return the damaged product. The store’s conclusion was that the damage occurred during set-up of the TV. Our return policy does not include this type of damage circumstance. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]
I have received your letter regarding [redacted]’ concerns about the microwave.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the microwave was exchanged. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his range.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that a store credit was issued for the range. If he still needs assistance with selecting a replacement range, he can visit our store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
January 3, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase. We apologize for any misunderstanding. However, we are unable to honor his request. The model desired is a close out model and discontinued. We do not have them in stock and we will no longer be receiving them. We cannot provide an item we no longer carry. However, our records indicate that a similar model was provided. If she has further questions or concerns, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However I still feel that we should have received this refund in less time than 2 weeks.
Regards,
Christian And Calista Anderson
April 14, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange. Our representative contacted the service plan administrator and was informed that service was scheduled. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the thing. We woke up on July 3rd to a broken T.v. We called your warranty company right away. They never sent a repair person out. We sent pictures and they said it was physical damage. Nobody physically damaged the t.v. There are no broken pieces. Nobody even looked at it. I called the company and sent another video to them. They said it would get fixed but the repair man said it was not economical they should replace it. That they needed more notes and I should call back at the end of the week. Mind you that was week 3 with the T.v. getting worse and worse. I patiently waited, then when I called back they said sorry we were wrong it was physically damaged were not going to repair It!! I'm sorry but that is wrong! First the t.v. wasn't physically damaged and even if it was your salesman told us that it was covered we had a 45 min conversation about it!
Regards,
[redacted]
Revdex.com:This is the first mention from anyone related to HH Gregg offering any kind of service repair. This is the first mention of Warrantech as well. Warrentech has not notified me to have anything repaired as I have never had a conversation with anyone except HH Gregg. HH Gregg continues to deflect from any responsibility of warranty repair to this unit.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
December 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] repair issue.
We apologize for any inconvenience Ms. [redacted] may...
have experienced. Due to the issues Ms. [redacted] experienced with her dishwasher, Warrantech has authorized a credit for reselection. The credit information was transferred over our vendor relations department 12/12/16. Ms. [redacted] will be contacted and provided with her credit information within the next 3/5 business days.
Warrantech does offer food reimbursement up to $250.00. We ask that Ms. [redacted] contacts Warrantech the reimbursement.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any frustration Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement or a return. As indicated in our return policy, the return period is 30 days from the date of purchase.According to our records, a delivery team visited Ms. [redacted]’ home to check the water line connection. If they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warranty. The manufacturer should be able to assist her with scheduling a service call. Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the rebate card.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to reissue the promotional rebate card. Our store management may be able to work with her on the price of a product, depending on the model she selects.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received notice that my case had been closed due to no rebuttal from me. I attempted to email a statement to you on June 23rd. It was not returned so I assumed it had been received.My statement was: The manufacturer has been as uncooperative as hhgregg. LG insist on replacing parts but cannot seem to ship them undamaged. This was attempted 3 times. Nor could the LG technician assure me that replacing parts would take care of the problem!I will forever blame hhgregg for not giving me the opportunity to exchange the range during the 30 day SATISFACTION guarantee.If they can't be truthful and stand behind their promises, I will never be a hhgregg or LG customer again and that is the TRUTH !Sincerely,[redacted]
Regards,
Brenda G Bradshaw
August 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding their washer.We apologize for any inconvenience [redacted] and [redacted]...
encountered. We regret to inform them that we are unable to return the unit due to the fact that it has been over 30 days. However, the product is currently under the one-year manufacturer warranty. GE can be reached at (800) 432-2737.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her range.We regret her continued disappointment. We have shared her comments with the service plan administrator. If Ms. [redacted] has not yet scheduled a follow-up service call, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit authorization for his washer. I apologize for any...
inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we are processing a refund in the amount of the store credit Warrantech authorized for the replacement of the washer. He should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint.Sincerely,James [redacted]Director, Service Operations JTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I will track my account activity to verify the finalization of the refund.
Regards,
[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about the refund.We regret her continued disappointment. The transaction number for the refund is [redacted]. If her account does not reflect this information, she may want to contact the account administrator for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
September 16, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced. The DS1 delivery service includes basic setup and a connection to a cable source....
We regret that we are unable to offer the other installation services she requested. Our records indicate that a return was authorized.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
January 5, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refund.I apologize for any inconvenience [redacted]...
[redacted] experienced. Our records indicate that the refund was processed. He should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV damage.I apologize for any frustration [redacted] may have experienced. After review, I regret we are...
unable to override our local stores decision to not return the damaged product. The store’s conclusion was that the damage occurred during set-up of the TV. Our return policy does not include this type of damage circumstance. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]
I have received your letter regarding [redacted]’ concerns about the microwave.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the microwave was exchanged. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his range.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that a store credit was issued for the range. If he still needs assistance with selecting a replacement range, he can visit our store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
January 3, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase. We apologize for any misunderstanding. However, we are unable to honor his request. The model desired is a close out model and discontinued. We do not have them in stock and we will no longer be receiving them. We cannot provide an item we no longer carry. However, our records indicate that a similar model was provided. If she has further questions or concerns, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However I still feel that we should have received this refund in less time than 2 weeks.
Regards,
Christian And Calista Anderson
April 14, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange. Our representative contacted the service plan administrator and was informed that service was scheduled. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]