RE: [redacted] (# [redacted]) Dear Ms. [redacted]: We have received your letter regarding [redacted]’s concern about her purchase. We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated, due to the fact that the original purchase was an in store pick up, the doors may be exchanged. However, the unit would have to be brought into the local store. We appreciate the opportunity to address the complaint. Sincerely, Stephanie D[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the rebate card.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to reissue the promotional rebate card. Our store management may be able to work with her on the price of a product, depending on the model she selects.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Thank you for responding back to me. Yes I have a warranty and have had one since date of purchase. The current one is with frigidaire. The original one was with hhgregg.
February 17, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your rebuttal from [redacted] .
We apologize for the inconvenience and delay [redacted] is experiencing.
Our records indicate [redacted] was mailed a check in the amount of $140.00 on 10/07/16., Another credit was issued in the form of a check on 02/14/17 for $176.59. There has been recent activity through [redacted] and the store. The microwave does have a scheduled date for 02/23/17.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the order was canceled due to no stock. We regret the delay. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that the order of the range was canceled and a refund was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
April 14, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange. Our representative contacted the service plan administrator and was informed that service was scheduled. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]
I have received your letter regarding [redacted]’ concerns about the microwave.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the microwave was exchanged. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit authorization for his washer. I apologize for any...
inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we are processing a refund in the amount of the store credit Warrantech authorized for the replacement of the washer. He should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint.Sincerely,James [redacted]Director, Service Operations JTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have offered no solution, only apologies. This is and was a clear case of false advertising to which they took my money but did not deliver on goods as specified. It appears that HH Gregg has no intention of making anything right on this complaint, so I shall seek higher counsel and speak with the States Attorney General concerning the False Advertising charges.
Regards,
[redacted]
August 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding their washer.We apologize for any inconvenience [redacted] and [redacted]...
encountered. We regret to inform them that we are unable to return the unit due to the fact that it has been over 30 days. However, the product is currently under the one-year manufacturer warranty. GE can be reached at (800) 432-2737.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
September 16, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced. The DS1 delivery service includes basic setup and a connection to a cable source....
We regret that we are unable to offer the other installation services she requested. Our records indicate that a return was authorized.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received notice that my case had been closed due to no rebuttal from me. I attempted to email a statement to you on June 23rd. It was not returned so I assumed it had been received.My statement was: The manufacturer has been as uncooperative as hhgregg. LG insist on replacing parts but cannot seem to ship them undamaged. This was attempted 3 times. Nor could the LG technician assure me that replacing parts would take care of the problem!I will forever blame hhgregg for not giving me the opportunity to exchange the range during the 30 day SATISFACTION guarantee.If they can't be truthful and stand behind their promises, I will never be a hhgregg or LG customer again and that is the TRUTH !Sincerely,[redacted]
Regards,
Brenda G Bradshaw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the television.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange of the television.
If Mr. [redacted] does not pick up the television within the next 2/3 days our store personnel will dispose of the television. If Mr. [redacted] decides to pick up the television he can then provide us with the serial number and we can offer to research his concerns about the warranty claim further.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
November 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his range.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that a store credit was issued for the range. If he still needs assistance with selecting a replacement range, he can visit our store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
January 5, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refund.I apologize for any inconvenience [redacted]...
[redacted] experienced. Our records indicate that the refund was processed. He should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about the refund.We regret her continued disappointment. The transaction number for the refund is [redacted]. If her account does not reflect this information, she may want to contact the account administrator for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV damage.I apologize for any frustration [redacted] may have experienced. After review, I regret we are...
unable to override our local stores decision to not return the damaged product. The store’s conclusion was that the damage occurred during set-up of the TV. Our return policy does not include this type of damage circumstance. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
RE: [redacted] (# [redacted]) Dear Ms. [redacted]: We have received your letter regarding [redacted]’s concern about her purchase. We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated, due to the fact that the original purchase was an in store pick up, the doors may be exchanged. However, the unit would have to be brought into the local store. We appreciate the opportunity to address the complaint. Sincerely, Stephanie D[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the rebate card.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to reissue the promotional rebate card. Our store management may be able to work with her on the price of a product, depending on the model she selects.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Thank you for responding back to me. Yes I have a warranty and have had one since date of purchase. The current one is with frigidaire. The original one was with hhgregg.
February 17, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your rebuttal from [redacted] .
We apologize for the inconvenience and delay [redacted] is experiencing.
Our records indicate [redacted] was mailed a check in the amount of $140.00 on 10/07/16., Another credit was issued in the form of a check on 02/14/17 for $176.59. There has been recent activity through [redacted] and the store. The microwave does have a scheduled date for 02/23/17.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the order was canceled due to no stock. We regret the delay. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that the order of the range was canceled and a refund was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
April 14, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange. Our representative contacted the service plan administrator and was informed that service was scheduled. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]
I have received your letter regarding [redacted]’ concerns about the microwave.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the microwave was exchanged. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit authorization for his washer. I apologize for any...
inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we are processing a refund in the amount of the store credit Warrantech authorized for the replacement of the washer. He should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint.Sincerely,James [redacted]Director, Service Operations JTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have offered no solution, only apologies. This is and was a clear case of false advertising to which they took my money but did not deliver on goods as specified. It appears that HH Gregg has no intention of making anything right on this complaint, so I shall seek higher counsel and speak with the States Attorney General concerning the False Advertising charges.
Regards,
[redacted]
August 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding their washer.We apologize for any inconvenience [redacted] and [redacted]...
encountered. We regret to inform them that we are unable to return the unit due to the fact that it has been over 30 days. However, the product is currently under the one-year manufacturer warranty. GE can be reached at (800) 432-2737.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
September 16, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced. The DS1 delivery service includes basic setup and a connection to a cable source....
We regret that we are unable to offer the other installation services she requested. Our records indicate that a return was authorized.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received notice that my case had been closed due to no rebuttal from me. I attempted to email a statement to you on June 23rd. It was not returned so I assumed it had been received.My statement was: The manufacturer has been as uncooperative as hhgregg. LG insist on replacing parts but cannot seem to ship them undamaged. This was attempted 3 times. Nor could the LG technician assure me that replacing parts would take care of the problem!I will forever blame hhgregg for not giving me the opportunity to exchange the range during the 30 day SATISFACTION guarantee.If they can't be truthful and stand behind their promises, I will never be a hhgregg or LG customer again and that is the TRUTH !Sincerely,[redacted]
Regards,
Brenda G Bradshaw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the television.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange of the television.
If Mr. [redacted] does not pick up the television within the next 2/3 days our store personnel will dispose of the television. If Mr. [redacted] decides to pick up the television he can then provide us with the serial number and we can offer to research his concerns about the warranty claim further.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
November 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his range.I apologize for any inconvenience Mr. [redacted] experienced. Our...
records indicate that a store credit was issued for the range. If he still needs assistance with selecting a replacement range, he can visit our store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
January 5, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refund.I apologize for any inconvenience [redacted]...
[redacted] experienced. Our records indicate that the refund was processed. He should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about the refund.We regret her continued disappointment. The transaction number for the refund is [redacted]. If her account does not reflect this information, she may want to contact the account administrator for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV damage.I apologize for any frustration [redacted] may have experienced. After review, I regret we are...
unable to override our local stores decision to not return the damaged product. The store’s conclusion was that the damage occurred during set-up of the TV. Our return policy does not include this type of damage circumstance. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]