Initial Business Response / [redacted] (1000, 6, 2015/10/12) */ We are in receipt of the complaint and apologize for any confusion, however the Spot Delivery Agreement executed in connection with this transaction clear states the transaction is not final until the dealership is funded and it is the customer responsibility to make any and all payments on the travehicle Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except the dealers response, the deal was final, they had my car on the lot for sale,they have the title and paper work on the cadiliac deville, the deal was they pay the on the cadiliac and it was the trade in, I had the chysler for months , they told me the deal was finalThey should be had responsible for the months why she I be when I trade it in to david stanley Final Business Response / [redacted] (4000, 10, 2015/10/20) */ We regret the transaction could not be finalized, however we are bound the honor the Spot Delivery Agreement executed between the partiesThank You
Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ Please be advised we are in receipt of your correspondence in connection with the above referenced matterFirst and foremost, we apologize for the apparent lack of communication on behalf of dealership personnelAlthough it may be of little solace to Ms***, the dealership has since changed management and replaced the majority of the sales staffAgain, we regret that Ms [redacted] did not have the experience our valued customers have come to know and expect when purchasing a vehicle from a David Stanley dealershipWe would welcome the opportunity to regain her trust and I would be happy to assign a member of upper management to assist her in that veinIn the interim, should you have any additional questions or concerns, please do not hesitate to call on meYour assistance in this matter is greatly appreciated [redacted] General Counsel Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied at least by the efforts made to change personnel and take the ad off CraigslistIt is, of course, "of little solace" because the time and money spent to travel hours round trip is already gone and another car has been purchased for our family's needsThank you for hearing and responding to my complaint
Thank You for reaching out to me with the issue I have spoken with [redacted] about the problem and he or a member of his upper management staff will be contacting the customer in an attempt to resolve their concerns
Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Please inquire as to which David Stanley dealership the customer is experiencing an issue withThe dealership in Oklahoma City or NormanUpon receipt of this information we will immediately investigate and adviseThank You
Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ Please be advised we are in receipt of your correspondence in connection with the above referenced matterIf Mr [redacted] can advise which dealership he has an issue with then I will be more than happy to contact a member of Management at that location and have them reach out to himIn the interim, should you have additional questions or concerns, please do not hesitate to call on meYour assistance is greatly appreciated [redacted] General Counsel David Stanley AutoGroup
Unfortunately, the vehicle was used and purchased in As Is condition The multiple agreements executed between the parties are clear, unambiguous and binding They cannot be rescinded at this time We regret that the customer is not satisfied with his experience at our dealership; however, dealership personnel conducted themselves ethically and professionally at all times Thank You
Complaint: [redacted] nI am rejecting this response because: They are still lying about it If they agreed to fix it, why is it sitting across the street not running because the warranty covered nothing.I am truly amazed that a business of this caliber would allow just one of their offices to act in such a non professional manner We trusted your word It was no good.Thanks for your response We will know better and do better next time Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ I will forward this complaint to the General Manager with instructions to have a member of Upper Management contact him to address his concernsThank You
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Please advise as to which dealership Mr [redacted] is having an issue withI assume it is either the dodge dealership in Norman or Midwest CityThere are procedures in place with the Manufacturer for "lemon law" mechanical issues that the customer and dealer must followIf the customer has not yet contact Chrysler Motors to advise them of the problem; I would recommend doing soWe will be happy to assist them by providing Chrysler with the necessary informationThank You Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car was bought from the Midwest City dealershipSubmitting the original claim was a result of having attempted contact with Chrysler Motors on two separate occasions, resulting in an operator from Chrysler calling and immediately transferring the phone call only to be left on hold for 30+ minutes Final Business Response / [redacted] (4000, 9, 2015/10/26) */ Thank You for the replyWe will be happy to cooperate with Chrysler Motors in connection with the claim Final Consumer Response / [redacted] (2000, 11, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ We apologize for the confusion regarding the priceWe do not negotiate sales transactions using the Revdex.com as an intermediaryAs a result, I have forwarded the complaint to a member of management who will contact the customer in an effort to reach a resolutionThanks
Thank You As we mentioned in our response to the Oklahoma Motor Vehicle Commission; you may recall the price difference was the result of an option selection which in this case was the difference between a standard and automatic transmission Additionally, while the dealership was able to obtain a conditional approval we were not able to obtain a final approval due to the stipulations associated with the conditional approval We regret that you did not enjoy your experience at our dealership, but we do appreciate your business
I spoke with the Service Director, [redacted] ***, who was familiar with this matter and advised that he has spoken to the customer Mr [redacted] stated that he informed the customer that he needed to provide the recorded calls or simply visit the dealership and allow Mr [redacted] to listen to the recorded call and that in the event the Service Advisor inadvertently quoted the incorrect price that Mr [redacted] would refund the difference in repairs to the customer To date, the customer has yet to provide the recordings or meet with Mr*** In short, the dealership is willing to resolve the matter to the customer's satisfaction upon verification of the alleged recordings Thank You
We regret that Mr [redacted] is not accepting the explanation of the situation; however, the part that was needed was installed on the vehicle It appears at this point we may be at an impasse and regret that our customer is not happy with his experience at our dealership Thank You
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ I am in receipt of the complaint and will immediately forward same to the new General Manager with instructions to contact Mr [redacted] A member of Management Team will reach out to him shortly in an effort to resolve this issueThanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The scratch was so deep even there touch up people couldn't get it outThe person who prepared my paperwork told me that I had to sign warranty agreement because my credit score wasn't high enough I feel like I was taken advantage of They chose not to do the right thing I do thank them for responding, but the general manager has not contacted me I feel like they are trying to keep the information from him Thank you for your time [redacted]
In short, the multiple agreements executed between the parties are binding and cannot be rescinded We regret that the customer is not completely satisfied with her experience at the dealership, however the dealership conducted themselves ethically and professionally at all times and does not tolerate discrimination of any kind
We apologize for the confusion, however the tires for life policy does mandate that all the vehicle's routine maintenance be performed at the dealership in order to qualify for the program
Initial Business Response / [redacted] (1000, 6, 2015/10/12) */ We are in receipt of the complaint and apologize for any confusion, however the Spot Delivery Agreement executed in connection with this transaction clear states the transaction is not final until the dealership is funded and it is the customer responsibility to make any and all payments on the travehicle Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except the dealers response, the deal was final, they had my car on the lot for sale,they have the title and paper work on the cadiliac deville, the deal was they pay the on the cadiliac and it was the trade in, I had the chysler for months , they told me the deal was finalThey should be had responsible for the months why she I be when I trade it in to david stanley Final Business Response / [redacted] (4000, 10, 2015/10/20) */ We regret the transaction could not be finalized, however we are bound the honor the Spot Delivery Agreement executed between the partiesThank You
Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ Please be advised we are in receipt of your correspondence in connection with the above referenced matterFirst and foremost, we apologize for the apparent lack of communication on behalf of dealership personnelAlthough it may be of little solace to Ms***, the dealership has since changed management and replaced the majority of the sales staffAgain, we regret that Ms [redacted] did not have the experience our valued customers have come to know and expect when purchasing a vehicle from a David Stanley dealershipWe would welcome the opportunity to regain her trust and I would be happy to assign a member of upper management to assist her in that veinIn the interim, should you have any additional questions or concerns, please do not hesitate to call on meYour assistance in this matter is greatly appreciated [redacted] General Counsel Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied at least by the efforts made to change personnel and take the ad off CraigslistIt is, of course, "of little solace" because the time and money spent to travel hours round trip is already gone and another car has been purchased for our family's needsThank you for hearing and responding to my complaint
Thank You for reaching out to me with the issue I have spoken with [redacted] about the problem and he or a member of his upper management staff will be contacting the customer in an attempt to resolve their concerns
I will have the new General Manager, [redacted] , contact the customer to resolve the matter to his satisfaction Thank You
Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Please inquire as to which David Stanley dealership the customer is experiencing an issue withThe dealership in Oklahoma City or NormanUpon receipt of this information we will immediately investigate and adviseThank You
Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ Please be advised we are in receipt of your correspondence in connection with the above referenced matterIf Mr [redacted] can advise which dealership he has an issue with then I will be more than happy to contact a member of Management at that location and have them reach out to himIn the interim, should you have additional questions or concerns, please do not hesitate to call on meYour assistance is greatly appreciated [redacted] General Counsel David Stanley AutoGroup
Unfortunately, the vehicle was used and purchased in As Is condition The multiple agreements executed between the parties are clear, unambiguous and binding They cannot be rescinded at this time We regret that the customer is not satisfied with his experience at our dealership; however, dealership personnel conducted themselves ethically and professionally at all times Thank You
I have been advised the transaction has been rescinded as per the customer's request Thank You
Complaint: [redacted] nI am rejecting this response because: They are still lying about it If they agreed to fix it, why is it sitting across the street not running because the warranty covered nothing.I am truly amazed that a business of this caliber would allow just one of their offices to act in such a non professional manner We trusted your word It was no good.Thanks for your response We will know better and do better next time Sincerely, [redacted]
Please advise as to which David Stanley dealership the problem is with and I will be happy to investigate the matter and respond promptly Thank You
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ I will forward this complaint to the General Manager with instructions to have a member of Upper Management contact him to address his concernsThank You
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Please advise as to which dealership Mr [redacted] is having an issue withI assume it is either the dodge dealership in Norman or Midwest CityThere are procedures in place with the Manufacturer for "lemon law" mechanical issues that the customer and dealer must followIf the customer has not yet contact Chrysler Motors to advise them of the problem; I would recommend doing soWe will be happy to assist them by providing Chrysler with the necessary informationThank You Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car was bought from the Midwest City dealershipSubmitting the original claim was a result of having attempted contact with Chrysler Motors on two separate occasions, resulting in an operator from Chrysler calling and immediately transferring the phone call only to be left on hold for 30+ minutes Final Business Response / [redacted] (4000, 9, 2015/10/26) */ Thank You for the replyWe will be happy to cooperate with Chrysler Motors in connection with the claim Final Consumer Response / [redacted] (2000, 11, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ We apologize for the confusion regarding the priceWe do not negotiate sales transactions using the Revdex.com as an intermediaryAs a result, I have forwarded the complaint to a member of management who will contact the customer in an effort to reach a resolutionThanks
Thank You As we mentioned in our response to the Oklahoma Motor Vehicle Commission; you may recall the price difference was the result of an option selection which in this case was the difference between a standard and automatic transmission Additionally, while the dealership was able to obtain a conditional approval we were not able to obtain a final approval due to the stipulations associated with the conditional approval We regret that you did not enjoy your experience at our dealership, but we do appreciate your business
I spoke with the Service Director, [redacted] ***, who was familiar with this matter and advised that he has spoken to the customer Mr [redacted] stated that he informed the customer that he needed to provide the recorded calls or simply visit the dealership and allow Mr [redacted] to listen to the recorded call and that in the event the Service Advisor inadvertently quoted the incorrect price that Mr [redacted] would refund the difference in repairs to the customer To date, the customer has yet to provide the recordings or meet with Mr*** In short, the dealership is willing to resolve the matter to the customer's satisfaction upon verification of the alleged recordings Thank You
We regret that Mr [redacted] is not accepting the explanation of the situation; however, the part that was needed was installed on the vehicle It appears at this point we may be at an impasse and regret that our customer is not happy with his experience at our dealership Thank You
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ I am in receipt of the complaint and will immediately forward same to the new General Manager with instructions to contact Mr [redacted] A member of Management Team will reach out to him shortly in an effort to resolve this issueThanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The scratch was so deep even there touch up people couldn't get it outThe person who prepared my paperwork told me that I had to sign warranty agreement because my credit score wasn't high enough I feel like I was taken advantage of They chose not to do the right thing I do thank them for responding, but the general manager has not contacted me I feel like they are trying to keep the information from him Thank you for your time [redacted]
Complaint: [redacted] I am rejecting this response because: it is the one on and walker Sincerely, [redacted] ***
In short, the multiple agreements executed between the parties are binding and cannot be rescinded We regret that the customer is not completely satisfied with her experience at the dealership, however the dealership conducted themselves ethically and professionally at all times and does not tolerate discrimination of any kind
We apologize for the confusion, however the tires for life policy does mandate that all the vehicle's routine maintenance be performed at the dealership in order to qualify for the program