I will notify the System Administrator to remove the customer name from our database. That being said, it is possible that the customer may receive additional correspondence which is bulk mailed by zip code. We will make every effort to remove the customer from the system. We...
We are currently attempting to resolve this complaint through the dealership's governing body, the Oklahoma Motor Vehicle Commission, and we are confident that an amicable resolution will be reached in the interest of all parties. Your assistance is appreciated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. David Stanley Norman
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/17) */
I spoke with the General Manager who indicated members of his management team have been attempting to contact the customer in an effort to attempt to reach an amicable resolution. To date, the customer has not returned any phone messages. ...
Dealership personnel will continue to attempt to reach the customer, or the customer can feel free to reach out to the dealership as upper management has been made aware of the concerns. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The only reason I'm rejecting is because this is not an actual resolution. On the emails the lady has sent me it says David Stanley Chrylser Jeep Dodge MWC.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/01) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. If Mr. [redacted] can advise which dealership he has an issue with then I will be more than happy to contact a member of Management at that...
location and have them reach out to him. In the interim, should you have additional questions or concerns, please do not hesitate to call on me. Your assistance is greatly appreciated.
[redacted]
General Counsel
David Stanley AutoGroup
We regret the customer did not have a good experience at our dealership. Unfortunately, the transaction is binding and cannot be rescinded at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/17) */
I spoke with the Service Director, [redacted], who advised the vehicle has been repaired and will be delivered to the customer today. We apologize for any inconvenience and appreciate Mr. [redacted]'s business.
Initial Business Response /* (1000, 10, 2015/10/20) */
I have forwarded the complaint to the General Manager so that he can investigate this matter. Either the GM or a member of upper management will contact Mr. [redacted] in an attempt to resolve his issues. Thank You.
Initial Consumer Rebuttal...
/* (3000, 12, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm required by Revdex.com to respond by October 30th. I still haven't heard from David Stanley, the general manager or a member of upper management. If my son, myself, or anyone else riding in my truck gets injured or killed because of the tires blowing out due to them being to wide for the truck, this won't be about the truck anymore. It will be about a wrongful injury/death lawsuit. David Stanley is risking lives to save a few bucks. The truck should not have been sold as a certified pre owned and I should not have been told it passed the inspection when clearly certain points in the multipoint inspection were not checked, addressed, or corrected.
Final Business Response /* (4000, 19, 2016/01/21) */
I apologize for the delay in responding. I contacted the General Manager to inquire as to the lack of response on this claim. After giving the General Manager an opportunity to review the transaction I was advised it was an As Is transaction and that the multi-point inspection had been performed. As a result, he was not willing to provide 4 tires at no cost. we regret that Mr. [redacted] is not satisfied with his experience at our dealership. Thank you.
Please advise as to which David Stanley dealership the customer was dealing with. While the Tires for Life program does provide that all routine maintenance must be performed at the dealership in order to qualify for the Tires for Life program; there is absolutely no excuse to be rude or...
unprofessional to customers. If you could provide the name of the dealership and also the name of the individual with whom you spoke in the service department then we would appreciate the opportunity to address the situation internally and also attempt to address your concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, as long as it is removed right away.Thank you.
[redacted] Jr
Thank you for bringing this matter to our attention. If you would please contact the [redacted], then he will be happy to explore each and every possibility of addressing the situation. It may be possible to trade the vehicle in towards the purchase of another...
vehicle and accomplish the lower payment goal. Your business is greatly appreciated.
Initial Business Response /* (1000, 5, 2015/12/02) */
I will forward this complaint to the General Manager with instructions to have a member of Upper Management contact him to address his concerns. Thank You.
Complaint: [redacted]
I am rejecting this response because: There was nothing confusing to me about this. I never mentioned the dealer in Norman in my complaint. The dealership is just giving me the run-a-round and trying to avoid the issue. It does not make any difference what the GSM's name is, the dealership is responsible for the deals the salesmen and sales managers make, regardless of who they are. My deal I agreed to was NOT to trade in my truck for a different one, the GSM and salesman offered me the deal to contact them after 1 year and REFINANCE my truck. I am not interested in trading. I just want them to honor THEIR deal as it was presented to me. It's not that hard to do if they are honest but it starting to appear that they are not. Refinance, just as you promised or I go to an attorney. It is an easy solution. Man up and do the right thing, BE HONEST.
Sincerely,
[redacted]
I spoke with [redacted], Service Director, who advised that he did offer to make one car payment for the customer. Mr. [redacted] advised that was all that was promised and he continues to be willing to honor that promise. Thank You.
I will notify the System Administrator to remove the customer name from our database. That being said, it is possible that the customer may receive additional correspondence which is bulk mailed by zip code. We will make every effort to remove the customer from the system. We...
apologize for any inconvenience.
We are currently attempting to resolve this complaint through the dealership's governing body, the Oklahoma Motor Vehicle Commission, and we are confident that an amicable resolution will be reached in the interest of all parties. Your assistance is appreciated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. David Stanley Norman
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/17) */
I spoke with the General Manager who indicated members of his management team have been attempting to contact the customer in an effort to attempt to reach an amicable resolution. To date, the customer has not returned any phone messages. ...
Dealership personnel will continue to attempt to reach the customer, or the customer can feel free to reach out to the dealership as upper management has been made aware of the concerns. Thanks.
Please advise as to which David Stanley dealership you purchased the vehicle from and I will be happy to investigate the matter further. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The only reason I'm rejecting is because this is not an actual resolution. On the emails the lady has sent me it says David Stanley Chrylser Jeep Dodge MWC.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/01) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. If Mr. [redacted] can advise which dealership he has an issue with then I will be more than happy to contact a member of Management at that...
location and have them reach out to him. In the interim, should you have additional questions or concerns, please do not hesitate to call on me. Your assistance is greatly appreciated.
[redacted]
General Counsel
David Stanley AutoGroup
We regret the customer did not have a good experience at our dealership. Unfortunately, the transaction is binding and cannot be rescinded at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/17) */
I spoke with the Service Director, [redacted], who advised the vehicle has been repaired and will be delivered to the customer today. We apologize for any inconvenience and appreciate Mr. [redacted]'s business.
Initial Business Response /* (1000, 10, 2015/10/20) */
I have forwarded the complaint to the General Manager so that he can investigate this matter. Either the GM or a member of upper management will contact Mr. [redacted] in an attempt to resolve his issues. Thank You.
Initial Consumer Rebuttal...
/* (3000, 12, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm required by Revdex.com to respond by October 30th. I still haven't heard from David Stanley, the general manager or a member of upper management. If my son, myself, or anyone else riding in my truck gets injured or killed because of the tires blowing out due to them being to wide for the truck, this won't be about the truck anymore. It will be about a wrongful injury/death lawsuit. David Stanley is risking lives to save a few bucks. The truck should not have been sold as a certified pre owned and I should not have been told it passed the inspection when clearly certain points in the multipoint inspection were not checked, addressed, or corrected.
Final Business Response /* (4000, 19, 2016/01/21) */
I apologize for the delay in responding. I contacted the General Manager to inquire as to the lack of response on this claim. After giving the General Manager an opportunity to review the transaction I was advised it was an As Is transaction and that the multi-point inspection had been performed. As a result, he was not willing to provide 4 tires at no cost. we regret that Mr. [redacted] is not satisfied with his experience at our dealership. Thank you.
Please advise as to which David Stanley dealership the customer was dealing with. While the Tires for Life program does provide that all routine maintenance must be performed at the dealership in order to qualify for the Tires for Life program; there is absolutely no excuse to be rude or...
unprofessional to customers. If you could provide the name of the dealership and also the name of the individual with whom you spoke in the service department then we would appreciate the opportunity to address the situation internally and also attempt to address your concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, as long as it is removed right away.Thank you.
[redacted] Jr
Thank you for bringing this matter to our attention. If you would please contact the [redacted], then he will be happy to explore each and every possibility of addressing the situation. It may be possible to trade the vehicle in towards the purchase of another...
vehicle and accomplish the lower payment goal. Your business is greatly appreciated.
Initial Business Response /* (1000, 5, 2015/12/02) */
I will forward this complaint to the General Manager with instructions to have a member of Upper Management contact him to address his concerns. Thank You.
Complaint: [redacted]
I am rejecting this response because: There was nothing confusing to me about this. I never mentioned the dealer in Norman in my complaint. The dealership is just giving me the run-a-round and trying to avoid the issue. It does not make any difference what the GSM's name is, the dealership is responsible for the deals the salesmen and sales managers make, regardless of who they are. My deal I agreed to was NOT to trade in my truck for a different one, the GSM and salesman offered me the deal to contact them after 1 year and REFINANCE my truck. I am not interested in trading. I just want them to honor THEIR deal as it was presented to me. It's not that hard to do if they are honest but it starting to appear that they are not. Refinance, just as you promised or I go to an attorney. It is an easy solution. Man up and do the right thing, BE HONEST.
Sincerely,
[redacted]
I spoke with [redacted], Service Director, who advised that he did offer to make one car payment for the customer. Mr. [redacted] advised that was all that was promised and he continues to be willing to honor that promise. Thank You.
I have spoken with the customer and agreed to accommodate his concerns. Thank You.