Initial Business Response /* (1000, 6, 2015/11/23) */
I spoke with the Service Director who requested that Ms. [redacted] contact the Service Department and schedule an appointment so that the vehicle can be inspected and the problems addressed. Thank You.
Initial Consumer Rebuttal /* (3000, 8,...
2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already done this as I said above and they turned me away and lied and said it was already broken instead of doing the right thing in the first place and fixing what they broke While repairing the recall. I will contact another David Stanley service department to fix my car if that's okay. I refuse to take it back to the same place again. I do not trust them anymore. Morally or mechanically. I will update and accept this post once my car is in working condition again. Thank you for the quick reasponse to me issue. I really do appreciate it.
Final Business Response /* (4000, 10, 2015/12/02) */
If the customer would rather take the vehicle to David Stanley Chrysler Jeep Dodge in Norman then please advise and I will make them aware of the issue. Thank You.
Mr. [redacted] was a Tri-Pac cancellation, and Tri-Pac has been weeks behind on getting the dealership our refund checks. We tried several times to explain to the customer that we were waiting on the check to come in. The part of the process the customer is...
frustrated about stems from his misunderstanding of a letter he received from his GAP company stating his vehicle loan had been paid in full – EXCEPT FOR THE MONEY WE NEEDED TO SEND FOR HIS CANCELLATION. When he called in and was talking to [redacted] (our new Customer Relations person), he told [redacted] his vehicle was paid off, not that it was a Total Loss and the refund would be going to his lender. When the check from Tri-Pac came in, the check was cut the same day and we take anything for Tinker Federal to the Operations Center off of I-40. The check was taken there on the 30th of August and cleared our bank on Sept. 1st. When I called Tinker to verify there was still money owed, I was told any overpayment would be deposited into the customer’s account. Thank You.
We regret that Mr. [redacted] will not accept our explanation; however, there was no intent to bait and switch as the options identified were not identical on the vehicles. We will continue to work with our governing body in an attempt to reach an amicable resolution. Thank You.
Unfortunately, the dealership was unable to secure permanent financing for the transaction. Oklahoma is a Spot Delivery State which allows potential customers to take delivery of the vehicle prior to funding being finalized. In the event funding cannot be finalized then the vehicle must be...
returned to the dealership. We regret the transaction could not be consummated and the dealership makes every effort to secure financing. Your assistance is greatly appreciated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Please advise as to which David Stanley dealership the issue is with and I will be more than happy to investigate the matter further and have someone reach out to the customer. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will await further response from both the Dealership and the OMVC.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] and [redacted] are not being truthful. I never had any interaction with either Mr. [redacted] or Mr. [redacted]. I have only text messages from the sales person I did business with. There was no walk around tele-presentation (TP) as Mr. [redacted] and Mr. [redacted] declare. I requested the sales person for more pictures other than the internet dealership photo. The salesman sent me a total 5 pictures, all of a beautiful truck. I then requested more pictures which he never delivered as he stated the vehicle was kept off site in Tulsa. I then requested him to notify someone in Tulsa were the vehicle was kept to obtain more pictures. The salesman never sent the pictures I requested. Mr. [redacted] states that there was a full disclosure and TP walk around but fails to state the time this alleged (TP) took place and who gave the (TP) Or who witnessed the alleged (TP) furthermore my phone records and Data charges indicate no Streaming (TP) during the time I interacted with the salesman from David Stanley Chevrolet. The only phone records and time stamp I have are a couple of brief calls, text messages, and photographs that were sent to me. What I do have are some photographs I took personally of the condition of the vehicle when I arrived in Oklahoma which are in contrast of the photographs of the vehicle on the David Stanley Chevrolet website! The salesman stated to me in person the day I viewed the vehicle “the reason for all the damage to the vehicle and missing parts was a result of others removing parts off the vehicle for other Escalades that were for sale while it was stored off site”. I stated to the salesman, David Stanley Chevrolet would need to fix the damage and replace the missing parts including the steering column. I stated that the vehicle that I was viewing was not represented truthfully stated on the David Stanley Chevrolet website in details nor in photographs the dealership had posted. The salesman then stated that David Stanley Chevrolet would in fact NOT fix or replace the missing parts that the vehicle is being sold as is. I told the salesman that this was unacceptable. I believe that David Stanley Chevrolet pulled a bait and switch hoping that a person traveling from another state would just buy the truck as is! I believe this to be true because the condition of the vehicle was not accurately depicted on the David Stanley Chevrolet website. I also believe that is the reason the additional photographs I had requested were never sent nor were any pictures of the damage sent to me and the walk around (TP) they alleged took place. Nor any mention of a (TP) in any texts from the salesman representing David Stanley Chevrolet The pictures I have of the vehicle at the time of my visit reflect an accurate condition of the vehicle contrary to condition stated and shown on the David Stanley Chevrolet website. And I will provide those pictures and all records upon request. This Vehicle is still a feature car on the David Stanley Website It is the Dealerships responsibility to preserve the condition of the vehicle as shown in the website and text messages until time of sale which it was clearly not.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/22) */
I spoke with the General Manager who advised that Vehicle #2 was sold while Mr. [redacted] was deciding on the purchase. If he was informed differently then it was a simple mistake. We have verified the sale in our computer database. Vehicle #1...
and Vehicle #3 remain available if Mr. [redacted] is interested. There was certainly no ill will or intent to deceive. Thank You.
Initial Business Response /* (1000, 5, 2015/12/16) */
Mr. [redacted] also filed a complaint with our governing body, the Oklahoma Motor Vehicle Commission, and we are addressing his issues in that forum. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
I would like to request that this complaint stay active until we come to a resolution.
I spoke with the Service Director, [redacted], who was familiar with this matter and advised that he has spoken to the customer. Mr. [redacted] stated that he informed the customer that he needed to provide the recorded calls or simply visit the dealership and allow Mr. [redacted] to listen to the recorded...
call and that in the event the Service Advisor inadvertently quoted the incorrect price that Mr. [redacted] would refund the difference in repairs to the customer. To date, the customer has yet to provide the recordings or meet with Mr. [redacted]. In short, the dealership is willing to resolve the matter to the customer's satisfaction upon verification of the alleged recordings. Thank You.
We are in the process of resolving this matter with the Oklahoma Attorney General's office and the Used Motor Vehicle and Parts Commission which is the dealership's governing body. I will submit a full explanation to those government agencies. Thank You.
Mr. [redacted] has also filed a complaint with our governing body, the Oklahoma Motor Vehicle Commission, and we are currently attempting to resolve the matter in that forum. Your assistance is greatly appreciated.
Initial Business Response /* (1000, 6, 2015/11/23) */
I spoke with the Service Director who requested that Ms. [redacted] contact the Service Department and schedule an appointment so that the vehicle can be inspected and the problems addressed. Thank You.
Initial Consumer Rebuttal /* (3000, 8,...
2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already done this as I said above and they turned me away and lied and said it was already broken instead of doing the right thing in the first place and fixing what they broke While repairing the recall. I will contact another David Stanley service department to fix my car if that's okay. I refuse to take it back to the same place again. I do not trust them anymore. Morally or mechanically. I will update and accept this post once my car is in working condition again. Thank you for the quick reasponse to me issue. I really do appreciate it.
Final Business Response /* (4000, 10, 2015/12/02) */
If the customer would rather take the vehicle to David Stanley Chrysler Jeep Dodge in Norman then please advise and I will make them aware of the issue. Thank You.
Mr. [redacted] was a Tri-Pac cancellation, and Tri-Pac has been weeks behind on getting the dealership our refund checks. We tried several times to explain to the customer that we were waiting on the check to come in. The part of the process the customer is...
frustrated about stems from his misunderstanding of a letter he received from his GAP company stating his vehicle loan had been paid in full – EXCEPT FOR THE MONEY WE NEEDED TO SEND FOR HIS CANCELLATION. When he called in and was talking to [redacted] (our new Customer Relations person), he told [redacted] his vehicle was paid off, not that it was a Total Loss and the refund would be going to his lender. When the check from Tri-Pac came in, the check was cut the same day and we take anything for Tinker Federal to the Operations Center off of I-40. The check was taken there on the 30th of August and cleared our bank on Sept. 1st. When I called Tinker to verify there was still money owed, I was told any overpayment would be deposited into the customer’s account. Thank You.
We regret that Mr. [redacted] will not accept our explanation; however, there was no intent to bait and switch as the options identified were not identical on the vehicles. We will continue to work with our governing body in an attempt to reach an amicable resolution. Thank You.
Unfortunately, the dealership was unable to secure permanent financing for the transaction. Oklahoma is a Spot Delivery State which allows potential customers to take delivery of the vehicle prior to funding being finalized. In the event funding cannot be finalized then the vehicle must be...
returned to the dealership. We regret the transaction could not be consummated and the dealership makes every effort to secure financing. Your assistance is greatly appreciated.
I will have the new General Manager, [redacted], contact the customer to resolve the matter to his satisfaction. Thank You.
Please advise as to which David Stanley dealership the vehicle was purchased from and I will be happy to investigate the matte further. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Please advise as to which David Stanley dealership the issue is with and I will be more than happy to investigate the matter further and have someone reach out to the customer. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will await further response from both the Dealership and the OMVC.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] and [redacted] are not being truthful. I never had any interaction with either Mr. [redacted] or Mr. [redacted]. I have only text messages from the sales person I did business with. There was no walk around tele-presentation (TP) as Mr. [redacted] and Mr. [redacted] declare. I requested the sales person for more pictures other than the internet dealership photo. The salesman sent me a total 5 pictures, all of a beautiful truck. I then requested more pictures which he never delivered as he stated the vehicle was kept off site in Tulsa. I then requested him to notify someone in Tulsa were the vehicle was kept to obtain more pictures. The salesman never sent the pictures I requested. Mr. [redacted] states that there was a full disclosure and TP walk around but fails to state the time this alleged (TP) took place and who gave the (TP) Or who witnessed the alleged (TP) furthermore my phone records and Data charges indicate no Streaming (TP) during the time I interacted with the salesman from David Stanley Chevrolet. The only phone records and time stamp I have are a couple of brief calls, text messages, and photographs that were sent to me. What I do have are some photographs I took personally of the condition of the vehicle when I arrived in Oklahoma which are in contrast of the photographs of the vehicle on the David Stanley Chevrolet website! The salesman stated to me in person the day I viewed the vehicle “the reason for all the damage to the vehicle and missing parts was a result of others removing parts off the vehicle for other Escalades that were for sale while it was stored off site”. I stated to the salesman, David Stanley Chevrolet would need to fix the damage and replace the missing parts including the steering column. I stated that the vehicle that I was viewing was not represented truthfully stated on the David Stanley Chevrolet website in details nor in photographs the dealership had posted. The salesman then stated that David Stanley Chevrolet would in fact NOT fix or replace the missing parts that the vehicle is being sold as is. I told the salesman that this was unacceptable. I believe that David Stanley Chevrolet pulled a bait and switch hoping that a person traveling from another state would just buy the truck as is! I believe this to be true because the condition of the vehicle was not accurately depicted on the David Stanley Chevrolet website. I also believe that is the reason the additional photographs I had requested were never sent nor were any pictures of the damage sent to me and the walk around (TP) they alleged took place. Nor any mention of a (TP) in any texts from the salesman representing David Stanley Chevrolet The pictures I have of the vehicle at the time of my visit reflect an accurate condition of the vehicle contrary to condition stated and shown on the David Stanley Chevrolet website. And I will provide those pictures and all records upon request. This Vehicle is still a feature car on the David Stanley Website It is the Dealerships responsibility to preserve the condition of the vehicle as shown in the website and text messages until time of sale which it was clearly not.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/22) */
I spoke with the General Manager who advised that Vehicle #2 was sold while Mr. [redacted] was deciding on the purchase. If he was informed differently then it was a simple mistake. We have verified the sale in our computer database. Vehicle #1...
and Vehicle #3 remain available if Mr. [redacted] is interested. There was certainly no ill will or intent to deceive. Thank You.
Complaint: [redacted]
I am rejecting this response because: it is the one on 240 and walker
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/16) */
Mr. [redacted] also filed a complaint with our governing body, the Oklahoma Motor Vehicle Commission, and we are addressing his issues in that forum. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
I would like to request that this complaint stay active until we come to a resolution.
[redacted]
I spoke with the Service Director, [redacted], who was familiar with this matter and advised that he has spoken to the customer. Mr. [redacted] stated that he informed the customer that he needed to provide the recorded calls or simply visit the dealership and allow Mr. [redacted] to listen to the recorded...
call and that in the event the Service Advisor inadvertently quoted the incorrect price that Mr. [redacted] would refund the difference in repairs to the customer. To date, the customer has yet to provide the recordings or meet with Mr. [redacted]. In short, the dealership is willing to resolve the matter to the customer's satisfaction upon verification of the alleged recordings. Thank You.
We are in the process of resolving this matter with the Oklahoma Attorney General's office and the Used Motor Vehicle and Parts Commission which is the dealership's governing body. I will submit a full explanation to those government agencies. Thank You.
I apologize for the confusion and will immediately open an internal investigation. We appreciate you brining this matter to our attention.
Initial Business Response /* (1000, 5, 2015/11/09) */
The pay off on the trade-in vehicle was sent on November 6th. Thank You!
Mr. [redacted] has also filed a complaint with our governing body, the Oklahoma Motor Vehicle Commission, and we are currently attempting to resolve the matter in that forum. Your assistance is greatly appreciated.
Please advise as to which David Stanley dealership the problem is with and I will be happy to investigate the matter and respond promptly. Thank You.