Initial Business Response /* (1000, 5, 2015/07/31) */
I spoke with Mr. [redacted] who advised that the dealership has spoken with the customer and the parts have been ordered and should arrive on Monday. Once the parts arrive we will contact the customer to correct the problem. Thank You.
Initial...
Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After multiple additional discussions, they have resolved the issue.
Initial Business Response /* (1000, 5, 2015/04/22) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. First and foremost, we apologize for the apparent lack of communication on behalf of dealership personnel. Although it may be of little...
solace to Ms. [redacted], the dealership has since changed management and replaced the majority of the sales staff. Again, we regret that Ms. [redacted] did not have the experience our valued customers have come to know and expect when purchasing a vehicle from a David Stanley dealership. We would welcome the opportunity to regain her trust and I would be happy to assign a member of upper management to assist her in that vein. In the interim, should you have any additional questions or concerns, please do not hesitate to call on me. Your assistance in this matter is greatly appreciated.
[redacted]
General Counsel
Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied at least by the efforts made to change personnel and take the ad off Craigslist. It is, of course, "of little solace" because the time and money spent to travel 5 hours round trip is already gone and another car has been purchased for our family's needs. Thank you for hearing and responding to my complaint.
Initial Business Response /* (1000, 5, 2015/08/11) */
If Mr. [redacted] can please clarify which David Stanley dealership he is having the issue with then I will be more than happy to address his concerns promptly as we do appreciate his business and his referrals. Thanks.
Initial Consumer...
Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was dealing with the used car department at the I-240 dealership in Oklahoma City. [redacted] was the salesman along with an Internet Manager. I have spoken with [redacted] on the phone and then went in to talk to the GM who wasn't available so I told one of the new car managers who took down my information but has never responded. Maybe it is just a mix up and I am sure that we can get to the final solution because the 200 dollar fee was offered in the deal and we didn't even ask for it.
Final Business Response /* (4000, 11, 2015/08/18) */
I contacted the General Manager and we will immediately forward the referral fee to Mr. [redacted]. Please accept our apologies for the delay! Rest assured that we do appreciate his business and his referrals. Thanks for bringing this matter to our attention.
Initial Business Response /* (1000, 5, 2015/10/21) */
We apologize for any inconvenience and will be happy to remove any credit inquires in connection with this matter. Please send an email to Ms. [redacted] at [redacted]@davidstanleyautogroup.com and reference the request to remove the credit...
inquiries. Ms. [redacted] will need the DOB, last 4 of SSN, the date the credit was pulled and the dealership which made the inquiry. With this information she will be able to generate a letter to the credit bureaus and provide a copy of same to Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2015/10/23) */
When will this be removed
Final Business Response /* (4000, 11, 2015/10/26) */
The letters will be printed today and copies will be given to Ms. [redacted]. Thank You.
Initial Business Response /* (1000, 5, 2015/10/01) */
We have responded to this complaint through our governing body, the Oklahoma Motor Vehicle Commission, and we are hopeful that Mr. and Mrs. [redacted] are agreeable to our proposed resolution. Your assistance is appreciated.
Initial Business Response /* (1000, 5, 2016/01/15) */
Please advise which David Stanley dealership the customer is having issues with and advise. I will immediately investigate the transaction and advise. Thank You.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
They finally got me a 30 day tag and the title and the payoff for my trade in.
We apologize for the confusion, however the tires for life policy does mandate that all the vehicle's routine maintenance be performed at the dealership in order to qualify for the program.
Initial Business Response /* (1000, 5, 2015/07/01) */
We regret that Ms. [redacted] did not have a good experience at our dealership. While we cannot agree to pay for the entire TT&L as these fees were not set up in the transaction; the dealership will be more than happy to pay for the penalties...
incurred as a result of the late registration. We are hopeful that Ms. [redacted] appreciates this good faith gesture and will await her response.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would also like to know how the dealership will compensate for the overage. As I stated before my paperwork and the amount financed is $43,567.00 and on the certified copy of the title, it's $44,037.00 which affected the price of registration.
Final Consumer Response /* (4200, 11, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never received a title nor check for penalties fees.
Final Business Response /* (4000, 13, 2015/07/13) */
We will issue a stop payment on the check and re-issue the title work and forward same to her attention. If Ms. [redacted] would like to contact Ms. Sherri Andrade at (XXX) XXX.[redacted] to schedule a time to retrieve same then she may do so. Thanks.
Complaint: [redacted]
I am rejecting this response because:
I have text messages from Cole Harris that SPECIFICALLY state the price of the truck, the price of trade in, and the price I would finance. There is no ambiguity in his statement, and CERTAINLY NOTHING about being mispriced.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/05/27) */
Please be advised we are in receipt of your supplemental correspondence in connection with the above referenced matter. I apologize that Ms. [redacted] did not have a good experience at one of our dealerships. As I have previously advised the Kia...
dealership has undergone complete management and personnel changes and we are attempting to make the modifications at this dealership which will enable it to rise to the level of the established standard of the David Stanley AutoGroup. At this point, the dealership has undergone yet another change at the General Manager position. I apologize for the inconvenience. Your assistance is appreciated.
[redacted]
General Counsel
David Stanley AutoGroup
Initial Consumer Rebuttal /* (3000, 10, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While understand the change In the management I still did not get the car I wanted instead I paid 17k for a brand new Nissan Altima with the works and all packages cause bob Howard Nissan unlike David Stanley honors the deals they put up... I also fowarded the info onto [redacted] with kfor in your corner team and we are arranging a meeting to discuss a news segment on the whole situation. Also [redacted] thought it very interesting and very non HR appropriate that the original dealer put the information of the manager that was fired out into public the way he did. Look forward to possibly discussing this with you all and kfor. Thanks for your time
Final Business Response /* (4000, 12, 2015/06/01) */
Again, we regret that Ms. [redacted] did not have a good experience at our dealership and will strive to ensure that other customers do not have the same experience.
Initial Business Response /* (1000, 5, 2015/12/21) */
Please inquire as to which David Stanley dealership Mr. [redacted] has an issue with and I will be happy to investigate the matter further. Thank You.
Initial Consumer Rebuttal /* (3000, 12, 2016/01/21) */
The dealership was David Stanley of...
Midwest City, OK 6601 SE 29th Street XXX-XXX-XXXX
Final Consumer Response /* (3000, 16, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership is not addressing the fact that they sold me a car that not only had major engine and frame problems, but also several open safety recalls that were not fixed prior to my purchasing the car. I am a 19 year old, 1/2 white, 1/2 African American male. I arrived at the dealership with my white girlfriend to purchase this vehicle which I had seen on Craigslist. The salesman was immediately trying to get me to purchase a brand new car which I was not interesting in doing. I don't have any credit history. How in the world would I be able to afford a NEW car???? Can you say "Bait and Switch"!? It is obvious that the dealership took advantage of me because of my age, inexperience with car buying AND the fact that I'm 1/2 black and 1/2 white! I drove the car off the lot on a Saturday (only to have engine problems on the way back to Edmond - which I immediately called the salesman about). Then the dealership called me on Monday to tell me that the bank had declined my credit. How can I drive off the lot with a car when my credit was denied? I drove the car for less than 3,000 miles in 4 months and it has been sitting at my girlfriend's apartment complex since mid-October 2014 because it doesn't run. I tried to take it to CarMax and sell it but they would only give me $1,200 for it because of the engine and bent frame. Is this what your son or daughter should expect the first time they try to buy a car without a parent present?? Is that what anyone should expect when they sign a form that says "AS IS"????
Final Business Response /* (4000, 18, 2016/01/28) */
It appears at this point that we may be at an impasse. The customer's age and race has absolutely nothing to do with any transaction at one of our dealerships. I'm curious if the customer thought he could not purchase the vehicle then why the documents were executed by the customer. Customers are allowed to take delivery prior to being approved in the state of Oklahoma because we are a Spot Delivery State. We regret that Mr. [redacted] is not satisfied with his experience, however the dealership conducted itself ethically and professionally at all times. Your assistance in this matter is greatly appreciated.
I apologize for the inconvenience. Brian Smith will be contacting the customer immediately and the dealership will agree to compensate her the amount requested. The business is greatly appreciated.
Initial Business Response /* (1000, 5, 2015/10/26) */
We apologize for the confusion regarding the price. We do not negotiate sales transactions using the Revdex.com as an intermediary. As a result, I have forwarded the complaint to a member of management who will contact the customer...
Initial Business Response /* (1000, 5, 2015/05/26) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. In short, the dealership does not negotiate service repair costs using the Revdex.com as an intermediary. I will be happy to...
forward the complaint to the Service Director and have him reach out to Ms. [redacted]. Your assistance is greatly appreciated.
[redacted]
General Counsel
David Stanley AutoGroup
Thank You. As we mentioned in our response to the Oklahoma Motor Vehicle Commission; you may recall the price difference was the result of an option selection which in this case was the difference between a standard and automatic transmission. Additionally, while the dealership was able...
to obtain a conditional approval we were not able to obtain a final approval due to the stipulations associated with the conditional approval. We regret that you did not enjoy your experience at our dealership, but we do appreciate your business.
Initial Business Response /* (1000, 6, 2015/10/12) */
We are in receipt of the complaint and apologize for any confusion, however the Spot Delivery Agreement executed in connection with this transaction clear states the transaction is not final until the dealership is funded and it is the customer...
responsibility to make any and all payments on the trade-in vehicle.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except the dealers response, the deal was final, they had my car on the lot for sale,they have the title and paper work on the cadiliac deville, the deal was they pay the 1700.00 on the cadiliac and it was the trade in, I had the chysler for 2 months , they told me the deal was final. They should be had responsible for the 2 months why she I be when I trade it in to david stanley.
Final Business Response /* (4000, 10, 2015/10/20) */
We regret the transaction could not be finalized, however we are bound the honor the Spot Delivery Agreement executed between the parties. Thank You.
Please advise as to which David Stanley dealership Ms. [redacted] purchased her vehicle from and I will be happy to investigate further and advise. Thank You!!
I apologize you did not have a good experience at our dealership. While we cannot agree to your monetary demand; I can reach out to the new management team and request they no longer contact you. Thank you for bringing this matter to our attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/31) */
I spoke with Mr. [redacted] who advised that the dealership has spoken with the customer and the parts have been ordered and should arrive on Monday. Once the parts arrive we will contact the customer to correct the problem. Thank You.
Initial...
Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After multiple additional discussions, they have resolved the issue.
Initial Business Response /* (1000, 5, 2015/04/22) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. First and foremost, we apologize for the apparent lack of communication on behalf of dealership personnel. Although it may be of little...
solace to Ms. [redacted], the dealership has since changed management and replaced the majority of the sales staff. Again, we regret that Ms. [redacted] did not have the experience our valued customers have come to know and expect when purchasing a vehicle from a David Stanley dealership. We would welcome the opportunity to regain her trust and I would be happy to assign a member of upper management to assist her in that vein. In the interim, should you have any additional questions or concerns, please do not hesitate to call on me. Your assistance in this matter is greatly appreciated.
[redacted]
General Counsel
Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied at least by the efforts made to change personnel and take the ad off Craigslist. It is, of course, "of little solace" because the time and money spent to travel 5 hours round trip is already gone and another car has been purchased for our family's needs. Thank you for hearing and responding to my complaint.
Initial Business Response /* (1000, 5, 2015/08/11) */
If Mr. [redacted] can please clarify which David Stanley dealership he is having the issue with then I will be more than happy to address his concerns promptly as we do appreciate his business and his referrals. Thanks.
Initial Consumer...
Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was dealing with the used car department at the I-240 dealership in Oklahoma City. [redacted] was the salesman along with an Internet Manager. I have spoken with [redacted] on the phone and then went in to talk to the GM who wasn't available so I told one of the new car managers who took down my information but has never responded. Maybe it is just a mix up and I am sure that we can get to the final solution because the 200 dollar fee was offered in the deal and we didn't even ask for it.
Final Business Response /* (4000, 11, 2015/08/18) */
I contacted the General Manager and we will immediately forward the referral fee to Mr. [redacted]. Please accept our apologies for the delay! Rest assured that we do appreciate his business and his referrals. Thanks for bringing this matter to our attention.
Initial Business Response /* (1000, 5, 2015/10/21) */
We apologize for any inconvenience and will be happy to remove any credit inquires in connection with this matter. Please send an email to Ms. [redacted] at [redacted]@davidstanleyautogroup.com and reference the request to remove the credit...
inquiries. Ms. [redacted] will need the DOB, last 4 of SSN, the date the credit was pulled and the dealership which made the inquiry. With this information she will be able to generate a letter to the credit bureaus and provide a copy of same to Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2015/10/23) */
When will this be removed
Final Business Response /* (4000, 11, 2015/10/26) */
The letters will be printed today and copies will be given to Ms. [redacted]. Thank You.
Initial Business Response /* (1000, 5, 2015/10/01) */
We have responded to this complaint through our governing body, the Oklahoma Motor Vehicle Commission, and we are hopeful that Mr. and Mrs. [redacted] are agreeable to our proposed resolution. Your assistance is appreciated.
Initial Business Response /* (1000, 5, 2016/01/15) */
Please advise which David Stanley dealership the customer is having issues with and advise. I will immediately investigate the transaction and advise. Thank You.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
They finally got me a 30 day tag and the title and the payoff for my trade in.
We apologize for the confusion, however the tires for life policy does mandate that all the vehicle's routine maintenance be performed at the dealership in order to qualify for the program.
We regret the customer did not have a good experience at our dealership, but will honor the request. Thank You.
Initial Business Response /* (1000, 5, 2015/07/01) */
We regret that Ms. [redacted] did not have a good experience at our dealership. While we cannot agree to pay for the entire TT&L as these fees were not set up in the transaction; the dealership will be more than happy to pay for the penalties...
incurred as a result of the late registration. We are hopeful that Ms. [redacted] appreciates this good faith gesture and will await her response.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would also like to know how the dealership will compensate for the overage. As I stated before my paperwork and the amount financed is $43,567.00 and on the certified copy of the title, it's $44,037.00 which affected the price of registration.
Final Consumer Response /* (4200, 11, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never received a title nor check for penalties fees.
Final Business Response /* (4000, 13, 2015/07/13) */
We will issue a stop payment on the check and re-issue the title work and forward same to her attention. If Ms. [redacted] would like to contact Ms. Sherri Andrade at (XXX) XXX.[redacted] to schedule a time to retrieve same then she may do so. Thanks.
Complaint: [redacted]
I am rejecting this response because:
I have text messages from Cole Harris that SPECIFICALLY state the price of the truck, the price of trade in, and the price I would finance. There is no ambiguity in his statement, and CERTAINLY NOTHING about being mispriced.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/05/27) */
Please be advised we are in receipt of your supplemental correspondence in connection with the above referenced matter. I apologize that Ms. [redacted] did not have a good experience at one of our dealerships. As I have previously advised the Kia...
dealership has undergone complete management and personnel changes and we are attempting to make the modifications at this dealership which will enable it to rise to the level of the established standard of the David Stanley AutoGroup. At this point, the dealership has undergone yet another change at the General Manager position. I apologize for the inconvenience. Your assistance is appreciated.
[redacted]
General Counsel
David Stanley AutoGroup
Initial Consumer Rebuttal /* (3000, 10, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While understand the change In the management I still did not get the car I wanted instead I paid 17k for a brand new Nissan Altima with the works and all packages cause bob Howard Nissan unlike David Stanley honors the deals they put up... I also fowarded the info onto [redacted] with kfor in your corner team and we are arranging a meeting to discuss a news segment on the whole situation. Also [redacted] thought it very interesting and very non HR appropriate that the original dealer put the information of the manager that was fired out into public the way he did. Look forward to possibly discussing this with you all and kfor. Thanks for your time
Final Business Response /* (4000, 12, 2015/06/01) */
Again, we regret that Ms. [redacted] did not have a good experience at our dealership and will strive to ensure that other customers do not have the same experience.
Initial Business Response /* (1000, 5, 2015/12/21) */
Please inquire as to which David Stanley dealership Mr. [redacted] has an issue with and I will be happy to investigate the matter further. Thank You.
Initial Consumer Rebuttal /* (3000, 12, 2016/01/21) */
The dealership was David Stanley of...
Midwest City, OK 6601 SE 29th Street XXX-XXX-XXXX
Final Consumer Response /* (3000, 16, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership is not addressing the fact that they sold me a car that not only had major engine and frame problems, but also several open safety recalls that were not fixed prior to my purchasing the car. I am a 19 year old, 1/2 white, 1/2 African American male. I arrived at the dealership with my white girlfriend to purchase this vehicle which I had seen on Craigslist. The salesman was immediately trying to get me to purchase a brand new car which I was not interesting in doing. I don't have any credit history. How in the world would I be able to afford a NEW car???? Can you say "Bait and Switch"!? It is obvious that the dealership took advantage of me because of my age, inexperience with car buying AND the fact that I'm 1/2 black and 1/2 white! I drove the car off the lot on a Saturday (only to have engine problems on the way back to Edmond - which I immediately called the salesman about). Then the dealership called me on Monday to tell me that the bank had declined my credit. How can I drive off the lot with a car when my credit was denied? I drove the car for less than 3,000 miles in 4 months and it has been sitting at my girlfriend's apartment complex since mid-October 2014 because it doesn't run. I tried to take it to CarMax and sell it but they would only give me $1,200 for it because of the engine and bent frame. Is this what your son or daughter should expect the first time they try to buy a car without a parent present?? Is that what anyone should expect when they sign a form that says "AS IS"????
Final Business Response /* (4000, 18, 2016/01/28) */
It appears at this point that we may be at an impasse. The customer's age and race has absolutely nothing to do with any transaction at one of our dealerships. I'm curious if the customer thought he could not purchase the vehicle then why the documents were executed by the customer. Customers are allowed to take delivery prior to being approved in the state of Oklahoma because we are a Spot Delivery State. We regret that Mr. [redacted] is not satisfied with his experience, however the dealership conducted itself ethically and professionally at all times. Your assistance in this matter is greatly appreciated.
I apologize for the inconvenience. Brian Smith will be contacting the customer immediately and the dealership will agree to compensate her the amount requested. The business is greatly appreciated.
Initial Business Response /* (1000, 5, 2015/10/26) */
We apologize for the confusion regarding the price. We do not negotiate sales transactions using the Revdex.com as an intermediary. As a result, I have forwarded the complaint to a member of management who will contact the customer...
in an effort to reach a resolution. Thanks.
Initial Business Response /* (1000, 5, 2015/05/26) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. In short, the dealership does not negotiate service repair costs using the Revdex.com as an intermediary. I will be happy to...
forward the complaint to the Service Director and have him reach out to Ms. [redacted]. Your assistance is greatly appreciated.
[redacted]
General Counsel
David Stanley AutoGroup
Thank You. As we mentioned in our response to the Oklahoma Motor Vehicle Commission; you may recall the price difference was the result of an option selection which in this case was the difference between a standard and automatic transmission. Additionally, while the dealership was able...
to obtain a conditional approval we were not able to obtain a final approval due to the stipulations associated with the conditional approval. We regret that you did not enjoy your experience at our dealership, but we do appreciate your business.
Initial Business Response /* (1000, 6, 2015/10/12) */
We are in receipt of the complaint and apologize for any confusion, however the Spot Delivery Agreement executed in connection with this transaction clear states the transaction is not final until the dealership is funded and it is the customer...
responsibility to make any and all payments on the trade-in vehicle.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except the dealers response, the deal was final, they had my car on the lot for sale,they have the title and paper work on the cadiliac deville, the deal was they pay the 1700.00 on the cadiliac and it was the trade in, I had the chysler for 2 months , they told me the deal was final. They should be had responsible for the 2 months why she I be when I trade it in to david stanley.
Final Business Response /* (4000, 10, 2015/10/20) */
We regret the transaction could not be finalized, however we are bound the honor the Spot Delivery Agreement executed between the parties. Thank You.
Please advise as to which David Stanley dealership Ms. [redacted] purchased her vehicle from and I will be happy to investigate further and advise. Thank You!!
I apologize you did not have a good experience at our dealership. While we cannot agree to your monetary demand; I can reach out to the new management team and request they no longer contact you. Thank you for bringing this matter to our attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]