I have forwarded the complaint to the General Manager with instructions to follow up and ensure the proper documentation is report to Credit Acceptance Corporation. Since the customer did not actually purchase the vehicle it will be removed from her credit report. Thank You
Initial Business Response /* (1000, 6, 2015/10/12) */
I have relayed the complaint to the General Manager who has advised that he will have a member of Management contact the customer to address her concernsThanks
Initial Business Response /* (1000, 5, 2015/05/29) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matterUnfortunately, the multiple agreements executed by the parties are binding and cannot be rescinded at this time as the dealership has
been funded on the transaction by the applicable lenderWe regret that Mr*** is not completely satisfied with his experience at our dealershipYour assistance in this matter is greatly appreciated
*** ** ***
General Counsel
David Stanley AutoGroup
Complaint: ***
I am rejecting this response because: I have not received any money and have not been contacted by anyone from David Stanley
Sincerely,
*** ***
I will be happy to address the customer's concerns about the credit inquiry. If you will please email me the DOB and last of the SSN then I will prepare a letter and send same to the credit reporting agencies. My email is ***@davidstanleyautogroup.com Thank you for contacting me
and allowing me an opportunity to resolve the matter
Initial Business Response /* (1000, 5, 2015/10/20) */
I have forwarded this complaint to the General Manager with instructions to investigate the matter and refund any applicable moniesWe apologize that Mr*** did not have a good experience at our dealership
Initial Consumer Rebuttal
/* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called the car lot everyday since filing this complaint and left voicemails that have not been returnedI really need the money that has been taken from me and they don't seem to careI feel completely taken advantage of and brushed aside as more of a nuisance than a customer that was treated terriblyThe person I was to speak with is on vacation and I've left message with the assistant and am awaiting a call back from himI'm doubtful that will happen at this pointMy experience with the company is becoming as bad as the one with the salespeople and the car lotI just want my downpayment back! And my property that was in the car when you took it back! Just fair treatment, that is allMake it right please!
Final Business Response /* (4000, 11, 2015/11/11) */
I spoke with the Finance Director, *** *** who advised the refund check has delivered to Mr***, via courier, last weekThank You
Please advise if the customer has not yet received his $check. If the customer has not yet received the check then please clarify which David Stanley dealership the customer is dealing with. Upon receipt of this information I will immediately address. Hopefully, the customer
has received the check. Your assistance is greatly appreciated
Initial Business Response /* (1000, 5, 2015/08/18) */
I apologize for the inconvenience and will forward a copy of this complaint to the General ManagerAlthough the dealership does not negotiate transactions using the Revdex.com as an intermediary; we will be happy to have a member
of management contact Mr*** in an attempt to resolve his issueI appreciate you bringing the matter to my attention
Initial Business Response /* (1000, 5, 2015/09/02) */
On behalf of Mr*** please accept our apology for the experience you have had at our Kia dealershipUnfortunately, we have had numerous changes in management at that location in an effort to find the right person which will provide the
customer satisfaction that David Stanley expectsI will have the new General Manager contact you in an attempt to resolve your issueWe do appreciate your business
Initial Consumer Rebuttal /* (3000, 8, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received your response and appreciate the apologyUnfortunately, the new General Manager, *** *** is who I spoke with yesterday regarding these issues and unfortunately, *** is the same General Manager who was completely rude to me regarding the situationIt is now past noon on September 2nd and the dealership has already sent someone to my place of employment to try to collect this payment, which I will state again, is harassmentI would like for the dealership to stop harassing me and to cover the $down payment for the mistakes they have made during this whole processThis has been ongoing since May, I still do not have my paperwork to get the tag for my vehicle, and have been treated very poorly
Final Business Response /* (4000, 10, 2015/09/04) */
I appreciate the updateI will discuss this matter with Mr*** *** Director of Finance, and see if MrWade can assist you and address your concernsThank You
Initial Business Response /* (1000, 5, 2015/12/16) */
The customer took delivery of the vehicle pursuant to the Spot Delivery Agreement which allows customers to take delivery of the vehicle while the dealership attempts to obtain financingIn the event the dealership cannot secure financing then
the customer returns the dealership's vehicle and the customer's vehicle is returnedMs*** mentions that she is now without a car for her jobIf her vehicle was not returned the please let me know and I will immediately investigate the matter
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not address the behavior of the salesman who sold me the car or your shady sales practices
Final Business Response /* (4000, 9, 2015/12/21) */
We will certainly address any problems with our personnel internally as it is clear there was a disconnect in communicationAny and all unprofessional behavior will not be toleratedThank You
We apologize for the apparent confusion surrounding the ad. There was no intent to deceive and the dealership is often successful in obtaining a loan for a vehicle for the credit challenged customer. In some instances it simply isn't possible without money down towards the
purchase. I am happy to prepare a letter for the three credit bureaus and send same to them requesting the removal of the inquiries. We apologize for any inconvenience and appreciate the opportunity to earn your business
I have forwarded a copy of this complaint to both the General Manager and Service Director at the Norman dealership. A member of management will be contacting the customer in an effort to resolve her complaint. Thank You
Revdex.com:I will be happy if you investigate David Stanley car dealership is located at Southwest 74th Oklahoma City OK
73139
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/09/24) */
First and foremost, please accept our apologies for the misunderstanding and unprofessional commentsI spoke with the IT security technician who advised there were two "*** ***" in the dealership's CRM (Customer Relations Manager) software
Because the names were identical the software merged the information for both customers into one file which resulted in the wrong *** *** being contactedNo credit inquiries were placed and no sensitive information was shared with any third partiesWe have addressed the problem internally to ensure it does not happen againYour assistance is greatly appreciated
Initial Business Response /* (1000, 6, 2015/09/02) */
On behalf of Mr*** please accept our apology for any disrespectful commentsWe will address that situation immediatelyI have forwarded a copy of this complaint to the new General ManagerHe, or a member of his upper management team,
will be contacting you in an effort to address your issuesRest assure we do appreciate your business
Initial Consumer Rebuttal /* (3000, 8, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response as per my previous complaint I have attempted to resolve this matter before contacting the Revdex.com and I was left with empty promises, I will accept a contact and see what the resolution is...from anyone other than craig who was the mgr during my 2nd purchase
Final Business Response /* (4000, 10, 2015/09/04) */
I spoke with the General Manager, Billy Altstatt, who advised that he left a voice message in connection with the issues raised hereinPlease contact MrAltstatt and he will be happy to speak with youThank You
Final Consumer Response /* (4200, 12, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has not been a call made to me nor any message left for me with any contact informationI will attempt to contact him
Initial Business Response /* (1000, 5, 2015/12/16) */
I spoke with the General Manager who advised the vehicle was sold in conditionWe regret Mr*** is not completely satisfied with his experience at our dealership, however the multiple agreements executed between the parties are
binding and cannot be rescinded at this timeThank You
It appears the parties may be at an impasse in connection with this complaint. Again, we do regret that the customer is not satisfied with the experience at our dealership
Initial Business Response /* (1000, 5, 2015/10/20) */
We apologize for the delay in honoring such a simple requestIt is unacceptableI have forwarded the complaint to the General Manager so that he can address the problem internally and reach out to Mr*** and provide the requested
documentationThank You
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want this complaint to be filed as closed yet not until I respond back to you that I am satisfied with the resultThe company hasn't reached out to me yetI will gladly provide a feedback once it has been resolvedUntil then please do not close this complaint
Final Consumer Response /* (2000, 11, 2015/11/11) */
This case can be closedI received the required paperwork for the extended warranty from the dealershipThank you for your assistance
I have forwarded the complaint to the General Manager with instructions to follow up and ensure the proper documentation is report to Credit Acceptance Corporation. Since the customer did not actually purchase the vehicle it will be removed from her credit report. Thank You
Initial Business Response /* (1000, 6, 2015/10/12) */
I have relayed the complaint to the General Manager who has advised that he will have a member of Management contact the customer to address her concernsThanks
Initial Business Response /* (1000, 5, 2015/05/29) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matterUnfortunately, the multiple agreements executed by the parties are binding and cannot be rescinded at this time as the dealership has
been funded on the transaction by the applicable lenderWe regret that Mr*** is not completely satisfied with his experience at our dealershipYour assistance in this matter is greatly appreciated
*** ** ***
General Counsel
David Stanley AutoGroup
Complaint: ***
I am rejecting this response because: I have not received any money and have not been contacted by anyone from David Stanley
Sincerely,
*** ***
I will be happy to address the customer's concerns about the credit inquiry. If you will please email me the DOB and last of the SSN then I will prepare a letter and send same to the credit reporting agencies. My email is ***@davidstanleyautogroup.com Thank you for contacting me
and allowing me an opportunity to resolve the matter
I am pleased to advise we have resolved the matter with our customer. Thank You
Initial Business Response /* (1000, 5, 2015/10/20) */
I have forwarded this complaint to the General Manager with instructions to investigate the matter and refund any applicable moniesWe apologize that Mr*** did not have a good experience at our dealership
Initial Consumer Rebuttal
/* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called the car lot everyday since filing this complaint and left voicemails that have not been returnedI really need the money that has been taken from me and they don't seem to careI feel completely taken advantage of and brushed aside as more of a nuisance than a customer that was treated terriblyThe person I was to speak with is on vacation and I've left message with the assistant and am awaiting a call back from himI'm doubtful that will happen at this pointMy experience with the company is becoming as bad as the one with the salespeople and the car lotI just want my downpayment back! And my property that was in the car when you took it back! Just fair treatment, that is allMake it right please!
Final Business Response /* (4000, 11, 2015/11/11) */
I spoke with the Finance Director, *** *** who advised the refund check has delivered to Mr***, via courier, last weekThank You
Please advise if the customer has not yet received his $check. If the customer has not yet received the check then please clarify which David Stanley dealership the customer is dealing with. Upon receipt of this information I will immediately address. Hopefully, the customer
has received the check. Your assistance is greatly appreciated
Please advise as to which David Stanley dealership the customer had the issue with and I will be happy to investigate same. Thank You
Initial Business Response /* (1000, 5, 2015/08/18) */
I apologize for the inconvenience and will forward a copy of this complaint to the General ManagerAlthough the dealership does not negotiate transactions using the Revdex.com as an intermediary; we will be happy to have a member
of management contact Mr*** in an attempt to resolve his issueI appreciate you bringing the matter to my attention
Initial Business Response /* (1000, 5, 2015/09/02) */
On behalf of Mr*** please accept our apology for the experience you have had at our Kia dealershipUnfortunately, we have had numerous changes in management at that location in an effort to find the right person which will provide the
customer satisfaction that David Stanley expectsI will have the new General Manager contact you in an attempt to resolve your issueWe do appreciate your business
Initial Consumer Rebuttal /* (3000, 8, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received your response and appreciate the apologyUnfortunately, the new General Manager, *** *** is who I spoke with yesterday regarding these issues and unfortunately, *** is the same General Manager who was completely rude to me regarding the situationIt is now past noon on September 2nd and the dealership has already sent someone to my place of employment to try to collect this payment, which I will state again, is harassmentI would like for the dealership to stop harassing me and to cover the $down payment for the mistakes they have made during this whole processThis has been ongoing since May, I still do not have my paperwork to get the tag for my vehicle, and have been treated very poorly
Final Business Response /* (4000, 10, 2015/09/04) */
I appreciate the updateI will discuss this matter with Mr*** *** Director of Finance, and see if MrWade can assist you and address your concernsThank You
Initial Business Response /* (1000, 5, 2015/12/16) */
The customer took delivery of the vehicle pursuant to the Spot Delivery Agreement which allows customers to take delivery of the vehicle while the dealership attempts to obtain financingIn the event the dealership cannot secure financing then
the customer returns the dealership's vehicle and the customer's vehicle is returnedMs*** mentions that she is now without a car for her jobIf her vehicle was not returned the please let me know and I will immediately investigate the matter
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not address the behavior of the salesman who sold me the car or your shady sales practices
Final Business Response /* (4000, 9, 2015/12/21) */
We will certainly address any problems with our personnel internally as it is clear there was a disconnect in communicationAny and all unprofessional behavior will not be toleratedThank You
We apologize for the apparent confusion surrounding the ad. There was no intent to deceive and the dealership is often successful in obtaining a loan for a vehicle for the credit challenged customer. In some instances it simply isn't possible without money down towards the
purchase. I am happy to prepare a letter for the three credit bureaus and send same to them requesting the removal of the inquiries. We apologize for any inconvenience and appreciate the opportunity to earn your business
I have forwarded a copy of this complaint to both the General Manager and Service Director at the Norman dealership. A member of management will be contacting the customer in an effort to resolve her complaint. Thank You
Revdex.com:I will be happy if you investigate David Stanley car dealership is located at Southwest 74th Oklahoma City OK
73139
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/09/24) */
First and foremost, please accept our apologies for the misunderstanding and unprofessional commentsI spoke with the IT security technician who advised there were two "*** ***" in the dealership's CRM (Customer Relations Manager) software
Because the names were identical the software merged the information for both customers into one file which resulted in the wrong *** *** being contactedNo credit inquiries were placed and no sensitive information was shared with any third partiesWe have addressed the problem internally to ensure it does not happen againYour assistance is greatly appreciated
Initial Business Response /* (1000, 6, 2015/09/02) */
On behalf of Mr*** please accept our apology for any disrespectful commentsWe will address that situation immediatelyI have forwarded a copy of this complaint to the new General ManagerHe, or a member of his upper management team,
will be contacting you in an effort to address your issuesRest assure we do appreciate your business
Initial Consumer Rebuttal /* (3000, 8, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response as per my previous complaint I have attempted to resolve this matter before contacting the Revdex.com and I was left with empty promises, I will accept a contact and see what the resolution is...from anyone other than craig who was the mgr during my 2nd purchase
Final Business Response /* (4000, 10, 2015/09/04) */
I spoke with the General Manager, Billy Altstatt, who advised that he left a voice message in connection with the issues raised hereinPlease contact MrAltstatt and he will be happy to speak with youThank You
Final Consumer Response /* (4200, 12, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has not been a call made to me nor any message left for me with any contact informationI will attempt to contact him
Initial Business Response /* (1000, 5, 2015/12/16) */
I spoke with the General Manager who advised the vehicle was sold in conditionWe regret Mr*** is not completely satisfied with his experience at our dealership, however the multiple agreements executed between the parties are
binding and cannot be rescinded at this timeThank You
It appears the parties may be at an impasse in connection with this complaint. Again, we do regret that the customer is not satisfied with the experience at our dealership
Initial Business Response /* (1000, 5, 2015/10/20) */
We apologize for the delay in honoring such a simple requestIt is unacceptableI have forwarded the complaint to the General Manager so that he can address the problem internally and reach out to Mr*** and provide the requested
documentationThank You
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want this complaint to be filed as closed yet not until I respond back to you that I am satisfied with the resultThe company hasn't reached out to me yetI will gladly provide a feedback once it has been resolvedUntil then please do not close this complaint
Final Consumer Response /* (2000, 11, 2015/11/11) */
This case can be closedI received the required paperwork for the extended warranty from the dealershipThank you for your assistance