Mr [redacted] has also filed a complaint with our governing body, the Oklahoma Motor Vehicle Commission, and we are currently attempting to resolve the matter in that forum Your assistance is greatly appreciated
Thank you for bringing this matter to our attention If you would please contact the [redacted] , then he will be happy to explore each and every possibility of addressing the situation It may be possible to trade the vehicle in towards the purchase of another vehicle and accomplish the lower payment goal Your business is greatly appreciated
Mr [redacted] was a Tri-Pac cancellation, and Tri-Pac has been weeks behind on getting the dealership our refund checksWe tried several times to explain to the customer that we were waiting on the check to come inThe part of the process the customer is frustrated about stems from his misunderstanding of a letter he received from his GAP company stating his vehicle loan had been paid in full – EXCEPT FOR THE MONEY WE NEEDED TO SEND FOR HIS CANCELLATIONWhen he called in and was talking to [redacted] (our new Customer Relations person), he told [redacted] his vehicle was paid off, not that it was a Total Loss and the refund would be going to his lenderWhen the check from Tri-Pac came in, the check was cut the same day and we take anything for Tinker Federal to the Operations Center off of I-The check was taken there on the 30th of August and cleared our bank on Sept1stWhen I called Tinker to verify there was still money owed, I was told any overpayment would be deposited into the customer’s accountThank You
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Please advise which David Stanley dealership the customer is having issues with and adviseI will immediately investigate the transaction and adviseThank You Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally got me a day tag and the title and the payoff for my trade in
I have been advised by the General Manager that the vehicle is currently in the Service Department and the parties are attempting to resolve the matter amicably Thank You
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ If the customer still has concerns after the breaks were repaired then the service department would be happy to inspect the vehicle at his convenience. We apologize for any miscommunication. Rest assured, the dealership will stand behind the... quality of the repairs. Thank You. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no miscommunication. The technician generated a False report. He checked those green bubbles that my brakes were in good standing, when in fact they were worn/damaged. This company put my family's lives in danger because the technician was too lazy to conduct a thorough brake inspection. Final Consumer Response / [redacted] (4200, 11, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Reimburse for repairs to brakes and rotors, and any other damages that were caused from this negligence. Final Business Response / [redacted] (4000, 13, 2015/11/20) */ We apologize if the initial service technician made a mistake and did not identify a potential problem with the brakes. We are glad that upon inspecting the vehicle again the brake problem was recognized and repaired. The brakes were replaced at the customer's request and we cannot agree to reimburse the customer for the necessary repairs. Thank You.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 8, 2015/05/27) */ Please be advised we are in receipt of your supplemental correspondence in connection with the above referenced matterI apologize that Ms [redacted] did not have a good experience at one of our dealershipsAs I have previously advised the Kia dealership has undergone complete management and personnel changes and we are attempting to make the modifications at this dealership which will enable it to rise to the level of the established standard of the David Stanley AutoGroupAt this point, the dealership has undergone yet another change at the General Manager positionI apologize for the inconvenienceYour assistance is appreciated [redacted] General Counsel David Stanley AutoGroup Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) While understand the change In the management I still did not get the car I wanted instead I paid 17k for a brand new Nissan Altima with the works and all packages cause bob Howard Nissan unlike David Stanley honors the deals they put upI also fowarded the info onto [redacted] with kfor in your corner team and we are arranging a meeting to discuss a news segment on the whole situationAlso [redacted] thought it very interesting and very non HR appropriate that the original dealer put the information of the manager that was fired out into public the way he didLook forward to possibly discussing this with you all and kforThanks for your time Final Business Response / [redacted] (4000, 12, 2015/06/01) */ Again, we regret that Ms [redacted] did not have a good experience at our dealership and will strive to ensure that other customers do not have the same experience
We are currently attempting to resolve this complaint through the dealership's governing body, the Oklahoma Motor Vehicle Commission, and we are confident that an amicable resolution will be reached in the interest of all parties Your assistance is appreciated
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ We are pleased to advise the customer retrieved the title to the vehicle on October 30thThank You Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that David Stanley is taking the easy way out by stating that We received the documents needed but totally deflected the issue on hand that the fact it was last getting to me and No Thank you or We're Sorry for the delayjust Nothingwell as a consumer I very disappointed in the service I gotWe were treated like low class citizens that needed that truckWill not be back there Final Business Response / [redacted] (4000, 9, 2015/11/05) */ On behalf of David Stanley and the entire dealership we do apologize for any inconvenience and we regret that Ms [redacted] was not completely satisfied with her experienceIt is our goal to have 100% customer satisfaction and we will address this problem internally in an effort to prevent future problems of this natureThank You
Complaint: [redacted] I am rejecting this response because: they have not apologized for the bait and switch tactic that was used to defraud a senior citizen Sincerely, [redacted]
We are in the process of resolving this matter with the Oklahoma Attorney General's office and the Used Motor Vehicle and Parts Commission which is the dealership's governing body I will submit a full explanation to those government agencies Thank You
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Please be advised we are in receipt of your correspondence in connection with the above referenced matter. In short, the dealership does not negotiate service repair costs using the RevDex.com as an intermediary. I will be happy to... forward the complaint to the Service Director and have him reach out to Ms. [redacted] . Your assistance is greatly appreciated. [redacted] General Counsel David Stanley AutoGroup
Initial Business Response /* (1000, 5, 2015/06/10) */
If Ms*** would please advise as to which David Stanley dealership she had the issue with then I will be happy to address the matter internallyThat being said, it is customary within the industry to charge a diagnostic fee to determine
the actual cause of the problemAs a result, the dealership cannot agree to refund the charge for this feeThanks
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership was the one on 29th Street in Midwest City
I wouldn't object to the diagnostic fee if the car had been returned to me in the same condition it was dropped off in, that being all four windows rolled upHowever, somehow during their testing, they managed to get one window rolled down partly and failed to roll it back up
The right rear window partly rolled down and the service department did nothing to correct the issue other than tape a plastic bag over it, thus making it dangerous to drive the car across the interstate which my son must do in order to get to work
Their response was if we wanted the window up that we had to pay for them to fix it
Final Business Response /* (4000, 9, 2015/06/18) */
I will personally address this matter with the Service Manager and the General Manager of the dealershipEmployees should be courteous, polite, and professional at all times with our customersI appreciate you brining this matter to our attention so that we can address the issue in an effort to ensure our commitment to customer satisfactionThank You
Mr*** will be happy to attempt to resolve the issue. I have personally spoken with him and he advised he left messages and remains willing to communicaate with the customer. Thank You
Initial Business Response /* (1000, 5, 2015/07/27) */
Please advise as to which David Stanley dealership service department you had an issue with and I will be happy to investigate furtherThanks
Mr [redacted] has also filed a complaint with our governing body, the Oklahoma Motor Vehicle Commission, and we are currently attempting to resolve the matter in that forum Your assistance is greatly appreciated
Thank you for bringing this matter to our attention If you would please contact the [redacted] , then he will be happy to explore each and every possibility of addressing the situation It may be possible to trade the vehicle in towards the purchase of another vehicle and accomplish the lower payment goal Your business is greatly appreciated
Mr [redacted] was a Tri-Pac cancellation, and Tri-Pac has been weeks behind on getting the dealership our refund checksWe tried several times to explain to the customer that we were waiting on the check to come inThe part of the process the customer is frustrated about stems from his misunderstanding of a letter he received from his GAP company stating his vehicle loan had been paid in full – EXCEPT FOR THE MONEY WE NEEDED TO SEND FOR HIS CANCELLATIONWhen he called in and was talking to [redacted] (our new Customer Relations person), he told [redacted] his vehicle was paid off, not that it was a Total Loss and the refund would be going to his lenderWhen the check from Tri-Pac came in, the check was cut the same day and we take anything for Tinker Federal to the Operations Center off of I-The check was taken there on the 30th of August and cleared our bank on Sept1stWhen I called Tinker to verify there was still money owed, I was told any overpayment would be deposited into the customer’s accountThank You
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ The pay off on the trade-in vehicle was sent on November 6th. Thank You!
Thank you for making us aware of the situation I will contact the applicable credit reporting agency and request the inquiries be removed
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Please advise which David Stanley dealership the customer is having issues with and adviseI will immediately investigate the transaction and adviseThank You Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally got me a day tag and the title and the payoff for my trade in
I apologize for the confusion and will immediately open an internal investigation We appreciate you brining this matter to our attention
I have been advised by the General Manager that the vehicle is currently in the Service Department and the parties are attempting to resolve the matter amicably Thank You
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ If the customer still has concerns after the breaks were repaired then the service department would be happy to inspect the vehicle at his convenience. We apologize for any miscommunication. Rest assured, the dealership will stand behind the... quality of the repairs. Thank You. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no miscommunication. The technician generated a False report. He checked those green bubbles that my brakes were in good standing, when in fact they were worn/damaged. This company put my family's lives in danger because the technician was too lazy to conduct a thorough brake inspection. Final Consumer Response / [redacted] (4200, 11, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Reimburse for repairs to brakes and rotors, and any other damages that were caused from this negligence. Final Business Response / [redacted] (4000, 13, 2015/11/20) */ We apologize if the initial service technician made a mistake and did not identify a potential problem with the brakes. We are glad that upon inspecting the vehicle again the brake problem was recognized and repaired. The brakes were replaced at the customer's request and we cannot agree to reimburse the customer for the necessary repairs. Thank You.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 8, 2015/05/27) */ Please be advised we are in receipt of your supplemental correspondence in connection with the above referenced matterI apologize that Ms [redacted] did not have a good experience at one of our dealershipsAs I have previously advised the Kia dealership has undergone complete management and personnel changes and we are attempting to make the modifications at this dealership which will enable it to rise to the level of the established standard of the David Stanley AutoGroupAt this point, the dealership has undergone yet another change at the General Manager positionI apologize for the inconvenienceYour assistance is appreciated [redacted] General Counsel David Stanley AutoGroup Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) While understand the change In the management I still did not get the car I wanted instead I paid 17k for a brand new Nissan Altima with the works and all packages cause bob Howard Nissan unlike David Stanley honors the deals they put upI also fowarded the info onto [redacted] with kfor in your corner team and we are arranging a meeting to discuss a news segment on the whole situationAlso [redacted] thought it very interesting and very non HR appropriate that the original dealer put the information of the manager that was fired out into public the way he didLook forward to possibly discussing this with you all and kforThanks for your time Final Business Response / [redacted] (4000, 12, 2015/06/01) */ Again, we regret that Ms [redacted] did not have a good experience at our dealership and will strive to ensure that other customers do not have the same experience
We are currently attempting to resolve this complaint through the dealership's governing body, the Oklahoma Motor Vehicle Commission, and we are confident that an amicable resolution will be reached in the interest of all parties Your assistance is appreciated
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ We are pleased to advise the customer retrieved the title to the vehicle on October 30thThank You Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that David Stanley is taking the easy way out by stating that We received the documents needed but totally deflected the issue on hand that the fact it was last getting to me and No Thank you or We're Sorry for the delayjust Nothingwell as a consumer I very disappointed in the service I gotWe were treated like low class citizens that needed that truckWill not be back there Final Business Response / [redacted] (4000, 9, 2015/11/05) */ On behalf of David Stanley and the entire dealership we do apologize for any inconvenience and we regret that Ms [redacted] was not completely satisfied with her experienceIt is our goal to have 100% customer satisfaction and we will address this problem internally in an effort to prevent future problems of this natureThank You
Complaint: [redacted] I am rejecting this response because: they have not apologized for the bait and switch tactic that was used to defraud a senior citizen Sincerely, [redacted]
We are in the process of resolving this matter with the Oklahoma Attorney General's office and the Used Motor Vehicle and Parts Commission which is the dealership's governing body I will submit a full explanation to those government agencies Thank You
[redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Please be advised we are in receipt of your correspondence in connection with the above referenced matter. In short, the dealership does not negotiate service repair costs using the RevDex.com as an intermediary. I will be happy to... forward the complaint to the Service Director and have him reach out to Ms. [redacted] . Your assistance is greatly appreciated. [redacted] General Counsel David Stanley AutoGroup
Initial Business Response /* (1000, 5, 2015/06/10) */
If Ms*** would please advise as to which David Stanley dealership she had the issue with then I will be happy to address the matter internallyThat being said, it is customary within the industry to charge a diagnostic fee to determine
the actual cause of the problemAs a result, the dealership cannot agree to refund the charge for this feeThanks
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership was the one on 29th Street in Midwest City
I wouldn't object to the diagnostic fee if the car had been returned to me in the same condition it was dropped off in, that being all four windows rolled upHowever, somehow during their testing, they managed to get one window rolled down partly and failed to roll it back up
The right rear window partly rolled down and the service department did nothing to correct the issue other than tape a plastic bag over it, thus making it dangerous to drive the car across the interstate which my son must do in order to get to work
Their response was if we wanted the window up that we had to pay for them to fix it
Final Business Response /* (4000, 9, 2015/06/18) */
I will personally address this matter with the Service Manager and the General Manager of the dealershipEmployees should be courteous, polite, and professional at all times with our customersI appreciate you brining this matter to our attention so that we can address the issue in an effort to ensure our commitment to customer satisfactionThank You
Mr*** will be happy to attempt to resolve the issue. I have personally spoken with him and he advised he left messages and remains willing to communicaate with the customer. Thank You
Initial Business Response /* (1000, 5, 2015/07/27) */
Please advise as to which David Stanley dealership service department you had an issue with and I will be happy to investigate furtherThanks