Initial Business Response /* (1000, 5, 2015/07/01) */
Mr*** had an animal chew through some wiring in the engine areaThe technician found the issue and repaired it to make sure that was all that was wrong with the vehicleA full diagnostic was performed on the vehicleMr*** ***
explained to Mr*** that performing the electrical diagnostic is the hardest part in finding the problem with the vehicleWe understand that Mr*** is upset the repairs would not be covered under warranty, however warranties do not cover animals chewing through electrical wiringThank You
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that repairs are not covered by warrantyHowever, I advised I wanted to see this damage because there is no other evidence that any animals chewed through or even has been under the the hood of my carI did NOT authorize any repairs to be made and advised I wanted to come in and see the damage for myselfWhen I returned to see the damage I was advised that it was already repaired and that they could not show me the damageThey could not even produce the wires that were chewed that they advised were replacedThe service adviser even told me it was replaced before he had a chance to take a look at itTherefore, basically I was told that an animal got up under my hood chewed some wires, the dealership replaced them without my permission, then could not produce any of the damaged wires to show me, and did not even allow me to look at the damageSounds strange to me, when looking under the hood their is no other noticeable appearance that anything has been up under theirWhat upsets me is not that warranty does not cover this type of repair, what upsets me is that this repair was fixed without me being able to take a look at the damage and then when I asked to see the damage wires no one could produce those eitherThen their is electrical tape under my hood that use to not be theirSo was the fix just splicing it back together? What else is upsetting is that the service manager talking to me like I am a child when explaining how animal damage worksSo tell me is it standard for your company to find damage and just repair it without the customers authorization? This damage would have been covered 100% under my auto insurance if it had not been repaired and I could have produced pictures of the damaged area and/or the damage wires, however, now since your company took it upon yourselves to just fix my vehicle I am out the money that I had to payMy recommendation is when a customers says DO NOT DO ANY REPAIRS I WOULD LIKE TO COME SEE
THE DAMAGE then DO NOT FIX IT
Final Business Response /* (4000, 9, 2015/07/02) */
We understand Mr***'s position and we apologize for the apparent lack of communication between the partiesI will speak with the General Manager in an effort to ensure open lines of communications with our customers are made a priorityWe appreciate Mr*** bringing this matter to our attention
Thank You for making us aware of the problem. We do have the ability to contact the credit reporting agencies to correct certain issues. We will notify each agency expeditiously. Typically, it takes between and days for the respective credit bureau to remove the
inquiry. We appreciate your business and your patience
We apologize for the apparent confusion surrounding the diagnostic fee; however, that fee is customary and is charged to every customer who visits the service department with a problem. We will not tolerate rude or unprofessional behavior and I will personally address this complaint with the
General Manager today. Thank You for bringing the matter to our attention
I spoke with the GSM, *** ***, who was familiar with this claim and advised that the customer was fully informed of the problems with the vehicle and even provided a video "walk around" of the vehicle tp the customer. As a result of this full disclosure we are unable to accommodate the
customer's desired settlement at this time. Thank You
Complaint: ***
I am rejecting this response because: I was told two different story about this one was that because I didn't bring it in
their to be fixed and she wasn't nice about it eitherThe other was about the tires for life it is about the principal of the matter you would think you would you would make your customers happy
Sincerely,
*** ***
We apologize for the customer's experience. I will notify the new General Manager of this complaint and have him contact the customers. Unfortunately, we do not negotiate transactions utilizing the Revdex.com as an intermediary; however, we do take the matter seriously and
will immediately address same. Thank you for bringing it to our attention
Complaint: ***
I am rejecting this response because:I have recieved no messages from mr *** still no title feel as though the treatment I recieved was unacceptable for a business of their type and size to do a customer a returning customer the way they did me
Sincerely,
*** ***
I apologize for the confusion and will definitely open an internal investigation. Further, I will be happy to draft a letter to the credit bureaus requesting removal of the inquiry. I apologize for the inconvenience and appreciate you bringing the matter to our attention
Unfortunately, the vehicle was used and purchased in As Is condition. The multiple agreements executed...
between the parties are clear, unambiguous and binding. They cannot be rescinded at this time. We regret that the customer is not satisfied with his experience at our dealership; however, dealership personnel conducted themselves ethically and professionally at all times. Thank You.
Complaint: [redacted]
nI am rejecting this response because: They are still lying about it. If they agreed to fix it, why is it sitting across the street not running because the warranty covered nothing.I am truly amazed that a business of this caliber would allow just one of their offices to act in such a non professional manner. We trusted your word. It was no good.Thanks for your response. We will know better and do better next time.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/30) */
While we regret that Ms. [redacted] is not completely satisfied with her experience at our dealership, the multiple agreements executed between the parties are binding and cannot be rescinded at this time. The $2,000 charge to Portfolio is for an...
Extended Service Contract which may be cancelled by Ms. [redacted]. If Ms. [redacted] would like to cancel the Extended Service Contract then she can cancel the dealership's accounting department and schedule an appointment to execute the cancellation documents.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm glad to know that fee that was not mentioned to me may be canceled, but that does not change the fact that they advertised this specific vehicle for a specific price and had no intention of selling it for that price in the first place. Im sure this violates consumer protection laws and truth in advertising laws as well.
Final Business Response /* (4000, 9, 2015/07/02) */
The dealership does sell vehicles for the advertised price subject to negotiations during the sales transaction. Many additional factors can contribute to the additional cost of the vehicle, including but not limited to, GAP insurance, Ding and Dent, Extended Service Agreements, Maintenance Agreements, Identity Theft Agreements, Key Protection etc.
Initial Business Response /* (1000, 5, 2015/10/20) */
Please advise as to which dealership Mr. [redacted] is having an issue with. I assume it is either the dodge dealership in Norman or Midwest City. There are procedures in place with the Manufacturer for "lemon law" mechanical issues that the...
customer and dealer must follow. If the customer has not yet contact Chrysler Motors to advise them of the problem; I would recommend doing so. We will be happy to assist them by providing Chrysler with the necessary information. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The car was bought from the Midwest City dealership. Submitting the original claim was a result of having attempted contact with Chrysler Motors on two separate occasions, resulting in an operator from Chrysler calling and immediately transferring the phone call only to be left on hold for 30+ minutes.
Final Business Response /* (4000, 9, 2015/10/26) */
Thank You for the reply. We will be happy to cooperate with Chrysler Motors in connection with the claim.
Final Consumer Response /* (2000, 11, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/11/20) */
Upon reviewing the documents it appears that Ms. [redacted] received the documents needed to register the vehicle several days prior to the vehicle being impounded. As a result of this finding we cannot agree to reimburse her for the impound...
fees. We will agree to reimburse her for any penalties incurred at the Oklahoma Tax Commission. Thank You!
Complaint: [redacted]
I am rejecting this response because: Although David Stanley Auto Group refunded my money, they did not find me another car to replace the one that they stole from my property as they assured me that they would.
Sincerely,
[redacted]
We regret that Mr. [redacted] is not accepting the explanation of the situation; however, the part that was needed was installed on the vehicle. It appears at this point we may be at an impasse and regret that our customer is not happy with his experience at our dealership. Thank You.
Initial Business Response /* (1000, 5, 2015/07/13) */
I am in receipt of the complaint and will immediately forward same to the new General Manager with instructions to contact Mr. [redacted]. A member of Management Team will reach out to him shortly in an effort to resolve this issue. Thanks. ...
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The scratch was so deep even there touch up people couldn't get it out. The person who prepared my paperwork told me that I had to sign warranty agreement because my credit score wasn't high enough.
I feel like I was taken advantage of.
They chose not to do the right thing.
I do thank them for responding, but the general manager has not contacted me.
I feel like they are trying to keep the information from him.
Thank you for your time. [redacted]
Initial Business Response /* (1000, 5, 2015/07/01) */
Mr*** had an animal chew through some wiring in the engine areaThe technician found the issue and repaired it to make sure that was all that was wrong with the vehicleA full diagnostic was performed on the vehicleMr*** ***
explained to Mr*** that performing the electrical diagnostic is the hardest part in finding the problem with the vehicleWe understand that Mr*** is upset the repairs would not be covered under warranty, however warranties do not cover animals chewing through electrical wiringThank You
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that repairs are not covered by warrantyHowever, I advised I wanted to see this damage because there is no other evidence that any animals chewed through or even has been under the the hood of my carI did NOT authorize any repairs to be made and advised I wanted to come in and see the damage for myselfWhen I returned to see the damage I was advised that it was already repaired and that they could not show me the damageThey could not even produce the wires that were chewed that they advised were replacedThe service adviser even told me it was replaced before he had a chance to take a look at itTherefore, basically I was told that an animal got up under my hood chewed some wires, the dealership replaced them without my permission, then could not produce any of the damaged wires to show me, and did not even allow me to look at the damageSounds strange to me, when looking under the hood their is no other noticeable appearance that anything has been up under theirWhat upsets me is not that warranty does not cover this type of repair, what upsets me is that this repair was fixed without me being able to take a look at the damage and then when I asked to see the damage wires no one could produce those eitherThen their is electrical tape under my hood that use to not be theirSo was the fix just splicing it back together? What else is upsetting is that the service manager talking to me like I am a child when explaining how animal damage worksSo tell me is it standard for your company to find damage and just repair it without the customers authorization? This damage would have been covered 100% under my auto insurance if it had not been repaired and I could have produced pictures of the damaged area and/or the damage wires, however, now since your company took it upon yourselves to just fix my vehicle I am out the money that I had to payMy recommendation is when a customers says DO NOT DO ANY REPAIRS I WOULD LIKE TO COME SEE
THE DAMAGE then DO NOT FIX IT
Final Business Response /* (4000, 9, 2015/07/02) */
We understand Mr***'s position and we apologize for the apparent lack of communication between the partiesI will speak with the General Manager in an effort to ensure open lines of communications with our customers are made a priorityWe appreciate Mr*** bringing this matter to our attention
I will contact the Accounting Department and make sure the title is sent to the customer immediately. Thank You
Thank You for making us aware of the problem. We do have the ability to contact the credit reporting agencies to correct certain issues. We will notify each agency expeditiously. Typically, it takes between and days for the respective credit bureau to remove the
inquiry. We appreciate your business and your patience
We apologize for the apparent confusion surrounding the diagnostic fee; however, that fee is customary and is charged to every customer who visits the service department with a problem. We will not tolerate rude or unprofessional behavior and I will personally address this complaint with the
General Manager today. Thank You for bringing the matter to our attention
I spoke with the GSM, *** ***, who was familiar with this claim and advised that the customer was fully informed of the problems with the vehicle and even provided a video "walk around" of the vehicle tp the customer. As a result of this full disclosure we are unable to accommodate the
customer's desired settlement at this time. Thank You
Complaint: ***
I am rejecting this response because: I was told two different story about this one was that because I didn't bring it in
their to be fixed and she wasn't nice about it eitherThe other was about the tires for life it is about the principal of the matter you would think you would you would make your customers happy
Sincerely,
*** ***
We apologize for the customer's experience. I will notify the new General Manager of this complaint and have him contact the customers. Unfortunately, we do not negotiate transactions utilizing the Revdex.com as an intermediary; however, we do take the matter seriously and
will immediately address same. Thank you for bringing it to our attention
Complaint: ***
I am rejecting this response because:I have recieved no messages from mr *** still no title feel as though the treatment I recieved was unacceptable for a business of their type and size to do a customer a returning customer the way they did me
Sincerely,
*** ***
I apologize for the confusion and will definitely open an internal investigation. Further, I will be happy to draft a letter to the credit bureaus requesting removal of the inquiry. I apologize for the inconvenience and appreciate you bringing the matter to our attention
We apologize for any inconvenience and will address the issue moving forward. Thank you for bringing the matter to our attention.
Unfortunately, the vehicle was used and purchased in As Is condition. The multiple agreements executed...
between the parties are clear, unambiguous and binding. They cannot be rescinded at this time. We regret that the customer is not satisfied with his experience at our dealership; however, dealership personnel conducted themselves ethically and professionally at all times. Thank You.
Complaint: [redacted]
nI am rejecting this response because: They are still lying about it. If they agreed to fix it, why is it sitting across the street not running because the warranty covered nothing.I am truly amazed that a business of this caliber would allow just one of their offices to act in such a non professional manner. We trusted your word. It was no good.Thanks for your response. We will know better and do better next time.
Sincerely,
[redacted]
I have been advised the transaction has been rescinded as per the customer's request. Thank You.
Initial Business Response /* (1000, 5, 2015/06/30) */
While we regret that Ms. [redacted] is not completely satisfied with her experience at our dealership, the multiple agreements executed between the parties are binding and cannot be rescinded at this time. The $2,000 charge to Portfolio is for an...
Extended Service Contract which may be cancelled by Ms. [redacted]. If Ms. [redacted] would like to cancel the Extended Service Contract then she can cancel the dealership's accounting department and schedule an appointment to execute the cancellation documents.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm glad to know that fee that was not mentioned to me may be canceled, but that does not change the fact that they advertised this specific vehicle for a specific price and had no intention of selling it for that price in the first place. Im sure this violates consumer protection laws and truth in advertising laws as well.
Final Business Response /* (4000, 9, 2015/07/02) */
The dealership does sell vehicles for the advertised price subject to negotiations during the sales transaction. Many additional factors can contribute to the additional cost of the vehicle, including but not limited to, GAP insurance, Ding and Dent, Extended Service Agreements, Maintenance Agreements, Identity Theft Agreements, Key Protection etc.
Initial Business Response /* (1000, 5, 2015/10/20) */
Please advise as to which dealership Mr. [redacted] is having an issue with. I assume it is either the dodge dealership in Norman or Midwest City. There are procedures in place with the Manufacturer for "lemon law" mechanical issues that the...
customer and dealer must follow. If the customer has not yet contact Chrysler Motors to advise them of the problem; I would recommend doing so. We will be happy to assist them by providing Chrysler with the necessary information. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The car was bought from the Midwest City dealership. Submitting the original claim was a result of having attempted contact with Chrysler Motors on two separate occasions, resulting in an operator from Chrysler calling and immediately transferring the phone call only to be left on hold for 30+ minutes.
Final Business Response /* (4000, 9, 2015/10/26) */
Thank You for the reply. We will be happy to cooperate with Chrysler Motors in connection with the claim.
Final Consumer Response /* (2000, 11, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/11/20) */
Upon reviewing the documents it appears that Ms. [redacted] received the documents needed to register the vehicle several days prior to the vehicle being impounded. As a result of this finding we cannot agree to reimburse her for the impound...
fees. We will agree to reimburse her for any penalties incurred at the Oklahoma Tax Commission. Thank You!
Please advise as to which location you are having an issue with and I will be more than happy to expedite a resolution. Thank You.
Complaint: [redacted]
I am rejecting this response because: Although David Stanley Auto Group refunded my money, they did not find me another car to replace the one that they stole from my property as they assured me that they would.
Sincerely,
[redacted]
We regret that Mr. [redacted] is not accepting the explanation of the situation; however, the part that was needed was installed on the vehicle. It appears at this point we may be at an impasse and regret that our customer is not happy with his experience at our dealership. Thank You.
Initial Business Response /* (1000, 5, 2015/07/13) */
I am in receipt of the complaint and will immediately forward same to the new General Manager with instructions to contact Mr. [redacted]. A member of Management Team will reach out to him shortly in an effort to resolve this issue. Thanks. ...
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The scratch was so deep even there touch up people couldn't get it out. The person who prepared my paperwork told me that I had to sign warranty agreement because my credit score wasn't high enough.
I feel like I was taken advantage of.
They chose not to do the right thing.
I do thank them for responding, but the general manager has not contacted me.
I feel like they are trying to keep the information from him.
Thank you for your time. [redacted]