Ms. [redacted] can contact the General Sales Manager, [redacted], at her convenience to schedule an appointment to attempt to locate her another vehicle which she might be interested in purchasing. Thank You.
I have been advised by the General Manager that the vehicle is currently in the Service Department and the parties are attempting to resolve the matter amicably. Thank You.
Please inquire as to which David Stanley dealership the customer has an issue with and also if there was a co-buyer on the purchase. The last 6 of the VIN would also be helpful. We researched the database for David Stanley Chevrolet and could not locate a transaction under the name...
did not accept our response; however, we cannot agree to refund the down payment at this time as the contracts are binding, the dealership has been funded, and the terms cannot now be altered. Again, we apologize the customer did not have a good experience at our dealership. Your assistance is greatly appreciated.
Thank You. As we indicated in our response to the Oklahoma Attorney General; we have confirmed the correct parts were installed by part number and that the identifying name of the part was simply a typo. We did speak with the insurance company about this issue and it is our understanding...
the vehicle has now been deemed a total loss. Your business is greatly appreciated and we regret that you did not enjoy your experience at our dealership.
thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/09) */
If the customer still has concerns after the breaks were repaired then the service department would be happy to inspect the vehicle at his convenience. We apologize for any miscommunication. Rest assured, the dealership will stand behind the...
quality of the repairs. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no miscommunication. The technician generated a False report. He checked those green bubbles that my brakes were in good standing, when in fact they were worn/damaged.
This company put my family's lives in danger because the technician was too lazy to conduct a thorough brake inspection.
Final Consumer Response /* (4200, 11, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reimburse for repairs to brakes and rotors, and any other damages that were caused from this negligence.
Final Business Response /* (4000, 13, 2015/11/20) */
We apologize if the initial service technician made a mistake and did not identify a potential problem with the brakes. We are glad that upon inspecting the vehicle again the brake problem was recognized and repaired. The brakes were replaced at the customer's request and we cannot agree to reimburse the customer for the necessary repairs. Thank You.
Ms. [redacted] can contact the General Sales Manager, [redacted], at her convenience to schedule an appointment to attempt to locate her another vehicle which she might be interested in purchasing. Thank You.
I have been advised by the General Manager that the vehicle is currently in the Service Department and the parties are attempting to resolve the matter amicably. Thank You.
[redacted] was my salesmen and the location was in Oklahoma City.
Please inquire as to which David Stanley dealership the customer has an issue with and also if there was a co-buyer on the purchase. The last 6 of the VIN would also be helpful. We researched the database for David Stanley Chevrolet and could not locate a transaction under the name...
[redacted]. Thank you.
I regret that the customer...
did not accept our response; however, we cannot agree to refund the down payment at this time as the contracts are binding, the dealership has been funded, and the terms cannot now be altered. Again, we apologize the customer did not have a good experience at our dealership. Your assistance is greatly appreciated.
Thank You. As we indicated in our response to the Oklahoma Attorney General; we have confirmed the correct parts were installed by part number and that the identifying name of the part was simply a typo. We did speak with the insurance company about this issue and it is our understanding...
the vehicle has now been deemed a total loss. Your business is greatly appreciated and we regret that you did not enjoy your experience at our dealership.
I will speak with the GM and advise him of the problem and we will contact the customer to resolve the issue and provide payment. Thank You.
thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/09) */
If the customer still has concerns after the breaks were repaired then the service department would be happy to inspect the vehicle at his convenience. We apologize for any miscommunication. Rest assured, the dealership will stand behind the...
quality of the repairs. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no miscommunication. The technician generated a False report. He checked those green bubbles that my brakes were in good standing, when in fact they were worn/damaged.
This company put my family's lives in danger because the technician was too lazy to conduct a thorough brake inspection.
Final Consumer Response /* (4200, 11, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reimburse for repairs to brakes and rotors, and any other damages that were caused from this negligence.
Final Business Response /* (4000, 13, 2015/11/20) */
We apologize if the initial service technician made a mistake and did not identify a potential problem with the brakes. We are glad that upon inspecting the vehicle again the brake problem was recognized and repaired. The brakes were replaced at the customer's request and we cannot agree to reimburse the customer for the necessary repairs. Thank You.