Initial Business Response /* (1000, 5, 2015/12/23) */
We apologize for the confusion and miscommunication of our employeesI have forwarded a copy of this complaint to the General Manager so that he can address internallyI was pleased to hear that atleast the sales person provided a tank of
gas for your time and troubleIf you remain interested in purchasing a vehicle then I can have a member of Upper Management contact you to ensure that all parties are in agreement before you make the driveThank YouHappy Holidays
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We would like the dealership to honor what was said to us to begin with before any other considerations are made
Final Business Response /* (4000, 11, 2016/01/21) */
Unfortunately, the dealership does not engage in sales negotiations utilizing the Revdex.com as an intermediaryIf Ms*** is interested in discussing this matter further then I would be happy to have a member of upper management contact herThank You
Thank You for contacting the dealership. As we informed the customer, there was an error in pricing on a third-party website which pulls prices directly from MSRP; however, this vehicle had a fairly expensive Black Widow conversion installed. The vehicle was advertised correctly on the
dealership's website and the customer was notified of the error prior to visiting the dealership and directed to the dealership's website. There was certainly no intent to deceive the customer as he was notified immediately of the error and it was corrected as soon as possible
We regret that Mr*** is not satisfied with our response and it appears at this point we may be at an impasse. The dealership will continue to work with its governing body in an effort to reach an amicable resolution. Thank You
Initial Business Response /* (1000, 5, 2015/10/26) */
We apologize that Ms*** is having issues with her vehicleUnfortunately, the vehicle was sold in AS IS condition and the multiple binding agreements executed between the parties cannot be rescinded at this timeThe dealership will
continue its efforts to address any problems Ms*** brings to our attentionThank You
Initial Business Response /* (1000, 5, 2015/07/29) */
If Ms*** will clarify which David Stanley dealership she has an issue with then I will be happy to address this matter immediatelyThank You
Initial Consumer Rebuttal /* (2000, 7, 2015/07/30) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
They have refunded the money to me
I spoke with our Used Car Manager, *** ***, who advised the matter had been resolved to the customer's satisfaction. Thank you for bringing this matter to our attention
I have printed a copy of this complaint and will provide it to the Warranty Cancellation Clerk and have her reach out to the customer and timely address his concernsThank you for bringing this matter to our attention
Thank You. We have confirmed the wire went through and was deposited into our account. We will immediately issue a check to Mr*** and overnight same to his attention
I spoke with the General Manager who advised that the Finance Department had been in contact with the customer and the issues have been addressed. Thank You
Initial Business Response /* (1000, 5, 2015/09/04) */
Please advise as to which David Stanley dealership you are having this issue with and I will be more than happy to investigate this matter further and address your concernsThank YouYour business is greatly appreciated
Initial Consumer
Rebuttal /* (3000, 8, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting on check from David Stanley Dodge to show up
Final Consumer Response /* (2000, 10, 2015/09/15) */
David Stanley Dodge finally came through with a payment to the company in which our car is financed at, I thank you very much for your help in solving this, I think they would of went on putting me off if you have not helped me, With sincere Thanks, ***
Complaint: ***
I am rejecting this response because:My complaint is with the Norman David Stanley service center at the dealership lot,
for assuming my car was towed there for them to do the same thing for me that they did a month before then charging me for the unnecessary and in requested service they didAll this lack of customer care actually had my request for an estimate to be given by the body shop that is actually a cross ifrom the dealership and service center from being able to recieve my car to do this requested estimate I neededThe body shop stated to ne that they never even got to see my car that they were expecting and I had delivered due to the service center doing tests on my car I never asked forAND CHARGING ME FOR IT BEFORE I WAS ABLE TO HAVE MY CORVETTE BACK!! Who does this??!
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/01/15) */
I apologize for the delayI have sent this complaint to the warranty cancellation clerk and the General Manager with instructions to contact the customer to provide an update on the cancellationsThank You
Initial Consumer Rebuttal /*
(3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When this all started we got a similar response from whatever person answered the phoneWe ended up being transferred several different times with either the person stating they would get back to us or hanging upThe socalled warranty deptseems to consist of whoever gets the callThe depthas had since 11/13/to settle this.Also since their response on 01/15/has given them six days to contact usThis is beginning to feel like a big runaround or just total inefficiencyEither way this is a poor way to conduct business
Final Business Response /* (4000, 9, 2016/01/26) */
Again, I apologize for the delay but the appropriate manager was informed of the complaint and given instructions to contact the customerHas the customer been contacted? If not, please advise immediatelyThank You
Final Consumer Response /* (2000, 16, 2016/02/22) */
In regards to the complaint, The business has refunded the monies involvedThey never did call us though and we had to call them
Initial Business Response /* (1000, 5, 2015/12/15) */
We apologize for any inconvenience to Mr***A member of management will be contacting him immediately to resolve the matter to his satisfactionThank You
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
I appreciate letty for coming to my job and apologizing and the gifts she broughtAnd I am a msNot mister
Complaint: ***
I am rejecting this response because: its an excuse for advertismentThe bottom line is they could have financed usThey are just trying to be greedy and stick people with the maximum payment to make moreWe have guaranteed income of a monthWith my VA disability for PTSD and My Wifes two year jobHe have shown stability in renting a a monrh apt for yearsThey just couldnt push us into a a payment and downSo they need to change there advertisement to sayWith approved credit or if you give us enough moneyFurther more they way there acting is as ifWe want to look good but dont plan on changing or making the situation rightSo I am going to call news channels and tell them that David stanley tried to screw a disabled vetThe Im going to the VA to look at legal options.
Sincerely,
*** ***
We have also received a complaint filed by this customer with the Oklahoma Attorney General. We will attach the supporting documents to that complaint. In short, the documents clearly state that the service contract must be cancelled within days of the date of purchase. We do
not administer the service contracts as they are administered by a third party. We apologize for the misunderstanding. Thank You
Initial Business Response /* (1000, 5, 2015/12/23) */
We apologize for the confusion and miscommunication of our employeesI have forwarded a copy of this complaint to the General Manager so that he can address internallyI was pleased to hear that atleast the sales person provided a tank of
gas for your time and troubleIf you remain interested in purchasing a vehicle then I can have a member of Upper Management contact you to ensure that all parties are in agreement before you make the driveThank YouHappy Holidays
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We would like the dealership to honor what was said to us to begin with before any other considerations are made
Final Business Response /* (4000, 11, 2016/01/21) */
Unfortunately, the dealership does not engage in sales negotiations utilizing the Revdex.com as an intermediaryIf Ms*** is interested in discussing this matter further then I would be happy to have a member of upper management contact herThank You
Thank You for contacting the dealership. As we informed the customer, there was an error in pricing on a third-party website which pulls prices directly from MSRP; however, this vehicle had a fairly expensive Black Widow conversion installed. The vehicle was advertised correctly on the
dealership's website and the customer was notified of the error prior to visiting the dealership and directed to the dealership's website. There was certainly no intent to deceive the customer as he was notified immediately of the error and it was corrected as soon as possible
We regret that Mr*** is not satisfied with our response and it appears at this point we may be at an impasse. The dealership will continue to work with its governing body in an effort to reach an amicable resolution. Thank You
Initial Business Response /* (1000, 5, 2015/10/26) */
We apologize that Ms*** is having issues with her vehicleUnfortunately, the vehicle was sold in AS IS condition and the multiple binding agreements executed between the parties cannot be rescinded at this timeThe dealership will
continue its efforts to address any problems Ms*** brings to our attentionThank You
Initial Business Response /* (1000, 5, 2015/07/29) */
If Ms*** will clarify which David Stanley dealership she has an issue with then I will be happy to address this matter immediatelyThank You
Initial Consumer Rebuttal /* (2000, 7, 2015/07/30) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
They have refunded the money to me
I have been advised the customer received a refund as requested. Thank You
I spoke with our Used Car Manager, *** ***, who advised the matter had been resolved to the customer's satisfaction. Thank you for bringing this matter to our attention
I have printed a copy of this complaint and will provide it to the Warranty Cancellation Clerk and have her reach out to the customer and timely address his concernsThank you for bringing this matter to our attention
I will notify the General Manager of the complaint and have a member of management reach out to the customer in an attempt to resolve his issueThanks
Please advise as to which David Stanley dealership the vehicle was purchased from and I will be happy to investigate the matter. Thank You
Thank You. We have confirmed the wire went through and was deposited into our account. We will immediately issue a check to Mr*** and overnight same to his attention
I spoke with the General Manager who advised that the Finance Department had been in contact with the customer and the issues have been addressed. Thank You
Please advise which David Stanley dealership the customer is having an issue with and I will be happy to investigate the matter immediately
Please advise as to which David Stanley service department the issue is with and I will be happy to investigate the matter further. Thank You
Initial Business Response /* (1000, 5, 2015/09/04) */
Please advise as to which David Stanley dealership you are having this issue with and I will be more than happy to investigate this matter further and address your concernsThank YouYour business is greatly appreciated
Initial Consumer
Rebuttal /* (3000, 8, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting on check from David Stanley Dodge to show up
Final Consumer Response /* (2000, 10, 2015/09/15) */
David Stanley Dodge finally came through with a payment to the company in which our car is financed at, I thank you very much for your help in solving this, I think they would of went on putting me off if you have not helped me, With sincere Thanks, ***
Complaint: ***
I am rejecting this response because:My complaint is with the Norman David Stanley service center at the dealership lot,
for assuming my car was towed there for them to do the same thing for me that they did a month before then charging me for the unnecessary and in requested service they didAll this lack of customer care actually had my request for an estimate to be given by the body shop that is actually a cross ifrom the dealership and service center from being able to recieve my car to do this requested estimate I neededThe body shop stated to ne that they never even got to see my car that they were expecting and I had delivered due to the service center doing tests on my car I never asked forAND CHARGING ME FOR IT BEFORE I WAS ABLE TO HAVE MY CORVETTE BACK!! Who does this??!
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/01/15) */
I apologize for the delayI have sent this complaint to the warranty cancellation clerk and the General Manager with instructions to contact the customer to provide an update on the cancellationsThank You
Initial Consumer Rebuttal /*
(3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When this all started we got a similar response from whatever person answered the phoneWe ended up being transferred several different times with either the person stating they would get back to us or hanging upThe socalled warranty deptseems to consist of whoever gets the callThe depthas had since 11/13/to settle this.Also since their response on 01/15/has given them six days to contact usThis is beginning to feel like a big runaround or just total inefficiencyEither way this is a poor way to conduct business
Final Business Response /* (4000, 9, 2016/01/26) */
Again, I apologize for the delay but the appropriate manager was informed of the complaint and given instructions to contact the customerHas the customer been contacted? If not, please advise immediatelyThank You
Final Consumer Response /* (2000, 16, 2016/02/22) */
In regards to the complaint, The business has refunded the monies involvedThey never did call us though and we had to call them
Initial Business Response /* (1000, 5, 2015/12/15) */
We apologize for any inconvenience to Mr***A member of management will be contacting him immediately to resolve the matter to his satisfactionThank You
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
I appreciate letty for coming to my job and apologizing and the gifts she broughtAnd I am a msNot mister
Complaint: ***
I am rejecting this response because: its an excuse for advertismentThe bottom line is they could have financed usThey are just trying to be greedy and stick people with the maximum payment to make moreWe have guaranteed income of a monthWith my VA disability for PTSD and My Wifes two year jobHe have shown stability in renting a a monrh apt for yearsThey just couldnt push us into a a payment and downSo they need to change there advertisement to sayWith approved credit or if you give us enough moneyFurther more they way there acting is as ifWe want to look good but dont plan on changing or making the situation rightSo I am going to call news channels and tell them that David stanley tried to screw a disabled vetThe Im going to the VA to look at legal options.
Sincerely,
*** ***
We have also received a complaint filed by this customer with the Oklahoma Attorney General. We will attach the supporting documents to that complaint. In short, the documents clearly state that the service contract must be cancelled within days of the date of purchase. We do
not administer the service contracts as they are administered by a third party. We apologize for the misunderstanding. Thank You