Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDavid Stanley Norman Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Although David Stanley Auto Group refunded my money, they did not find me another car to replace the one that they stole from my property as they assured me that they would Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 8, 2016/01/15) */ We apologize for the lack of communicationPlease advise as to which dealership Ms [redacted] has an issue with and I will have a member of management contact herWe do appreciate her businessThank You Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Chevrolet.......they know which dealershipEasy to look up my name n computer Final Consumer Response / [redacted] (3000, 14, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Oklahoma city? car was delivered so we were never at the dealership Final Business Response / [redacted] (4000, 16, 2016/01/29) */ We apologize for the lack of communication and poor customer serviceI have provided a copy of this complaint to the General Manager who advised that either he or a member of his upper management staff would contact Ms [redacted] to personally apologize and address her problemThank You for bringing the matter to our attention
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ I spoke with the New Car Manager, [redacted] who advised he had reached out to the customer and will attempt to resolve the matter to Mr [redacted] 's satisfactionThanks
Thank You As we indicated in our response to the Oklahoma Attorney General; we have confirmed the correct parts were installed by part number and that the identifying name of the part was simply a typo We did speak with the insurance company about this issue and it is our understanding the vehicle has now been deemed a total loss Your business is greatly appreciated and we regret that you did not enjoy your experience at our dealership
I regret that the customer did not accept our response; however, we cannot agree to refund the down payment at this time as the contracts are binding, the dealership has been funded, and the terms cannot now be altered Again, we apologize the customer did not have a good experience at our dealership Your assistance is greatly appreciated
Complaint: [redacted] I am rejecting this response because: The only reason I'm rejecting is because this is not an actual resolutionOn the emails the lady has sent me it says David Stanley Chrylser Jeep Dodge MWC Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ I spoke with the General Manager who indicated members of his management team have been attempting to contact the customer in an effort to attempt to reach an amicable resolutionTo date, the customer has not returned any phone messages Dealership personnel will continue to attempt to reach the customer, or the customer can feel free to reach out to the dealership as upper management has been made aware of the concernsThanks
Complaint: [redacted] I am rejecting this response because:I never expected them to do the right thing, especially after finding out that they did not disclose that the vehicle had been wrecked on top of everything I wasn't even asking for that much considering that with that new information I am now up to 11k in negative equity on this vehicle This is what I get for ever going to them in the first place I didn't know how bad their reputation was until it was too late I acknowledge where I failed here, it doesn't make them any less shady for taking advantage of it Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ I have forwarded this complaint to the General Manager and Service ManagerA member of their staff will contact Mr [redacted] soon to schedule an appointment to address his concernsThank You Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The job that was performed on my vehicle, could cause irrepairable damge ENGINE damage, and the dealership downplayed the entire ordeal Final Business Response / [redacted] (4000, 9, 2015/11/20) */ We do apologize for any inconvenience and we understand the customer's concernsWe are thankful that since the problem was addressed that there was no damage to the engineWe regret that Mr [redacted] is not satisfied with our responseThank You
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Please be advised we are in receipt of your correspondence in connection with the above referenced matterI spoke with [redacted] General Manager, who advised that he has spoken with Mr [redacted] and resolved the matter to his satisfaction Your assistance in this matter is appreciated [redacted] General Counsel David Stanley AutoGroup Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/10) */ TRANSMISSION ISSUES AFTER DRIVING IT WITHIN THE FIRST HOURSI FILED A COMPLAINT TO THE Revdex.com ON MAY 22ND DUE TO THE DEALERSHIP REFUSING TO SIMPLY REFUND ME FOR THE CARI WAS LIED TO BY [redacted] THE SALESMAN SAYING I COULD BE FULLED REFUNDED FOR THE CARON MAY I WAS TOLD BY THE DAVID STANLEY MY ONLY OPTION OUT OF THE CAR WAS TO RESIGN A CONTRACT FOR THE EXACT SAME MAKE AND MODEL OF A FORD ESCAPEIT HAS BEEN DAYS SINCE SIGNING FOR THE SECOND CAR AND NOW [redacted] STANLEY HAS ISSUSED ME AN ILLEGAL SECOND PAPER TAG DUE TO THE TITLE OF THE CAR HAVING A LIEN AGAINST ITTHEY STILL REFUSE TO REFUND ME FOR THE CAR EVEN THOUGH THEY CAN'T PRODUCE THE TITLE FOR ME TO REGISTER THE CARMY PAYMENTS ON THE CAR START TODAY AND I STILL DO NOT EVEN HAVE IT REGISTERED BECAUSE NO ONE AT THE DEALERSHIP WILL FOLLOW UP ON WHY THEY CANT GET THE TITLE TO MEI HAVE LEFT SEVERAL MESSAGED FOR THE FINACE DEPARMENT TO CALL ME BACK ABOUT THE ISSUE OF THE TAG, AND NO ONE EVERY RETURNS MY CALLSON JULY 6THE I WENT TO SPEAK TO A MANAGER COREY WHO WOULD NOT SPEAK TO ME AND THE SALES MANAGER DERRICK TOLD MY HUSBAND TO "GET THE FK OUT OF HIS STORE" BECAUSE WE HAVE STILL BEEN PUSHING THE ISSUE OF NOT GETTING THE TITLE YET, AND JUST WANTING A REFUND SO I CAN TAKE MY BUSINESS SOMEWHERE ELSE AFTER ALL THE TROUBLE WE HAVE HAD WITH DAVID STANLEYTHE FINACE COMPANY REFUSED TO CANCEL MY CONTRACT TELLING ME ONLY DAVID STANLEY CAN DO SOAND THEY JUST KEEP DRAGGING ME ALONGI AM CURRENTLY DRIVING A CAR THAT IS NOT REGISTERED IN MY NAME AND HAS AN ILLEGAL PAPER TAG BECAUSE NO ONE AT DAVID STANLEY WILL WORK ON THIS ISSUE Product_Or_Service: FORD ESCAPE Final Business Response / [redacted] (4000, 15, 2015/07/21) */ I have forwarded this complaint directly to Mr [redacted] as this dealership has undergone a complete upper management changeAdditionally, Mr [redacted] filed a complaint with our governing body and we will be responding directly to them in an attempt to resolve the matter amicablyYour assistance is greatly appreciated
Complaint: [redacted] I am rejecting this response because: As I stated to you it is not my fault if it was a typo on your partI would not have paid for that part I would have replaced it myself Sincerely, [redacted]
We regret the customers did not have a good experience at our dealership It goes without saying that if there was any possibility of securing funding so the transaction could have been finalized then the dealership would have done so We apologize for the apparent inability to secure the funding Thank You
Please inquire as to which David Stanley dealership the customer has an issue with and also if there was a co-buyer on the purchase The last of the VIN would also be helpful We researched the database for David Stanley Chevrolet and could not locate a transaction under the name [redacted] Thank you
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ We apologize for any inconvenience and will be happy to remove any credit inquires in connection with this matterPlease send an email to Ms [redacted] at [redacted] @davidstanleyautogroup.com and reference the request to remove the credit inquiriesMs [redacted] will need the DOB, last of SSN, the date the credit was pulled and the dealership which made the inquiryWith this information she will be able to generate a letter to the credit bureaus and provide a copy of same to Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/23) */ When will this be removed Final Business Response / [redacted] (4000, 11, 2015/10/26) */ The letters will be printed today and copies will be given to Ms [redacted] Thank You
Initial Business Response / [redacted] (1000, 6, 2015/05/29) */ Please be advised we are in receipt of your correspondence in connection with the above referenced matterThe dealership will be happy to reimburse Ms [redacted] for any penalties incurred as a result of the delay in providing the title to register the vehicleMs [redacted] can forward the receipt for the penalties to my attention and I will place a check request for the reimbursementThe receipt can be faxed to [redacted] or mailed to my attention at [redacted] XXXXXYour assistance is greatly appreciated [redacted] General Counsel David Stanley AutoGroup Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not only did I ask for compensation for the additional amount I paid for the tag, which was $56, in their response David Stanley completely disregarded the other 99% of my complaint!! I also asked for a complete and thorough inspection of the car and if anything should need to be replaced it should be done so at David Stanley's costI strongly feel based on their negligence on March 27th, which caused for a Camshaft to be placed on the car only a week after purchase I believe there potentially may be more than just that!! Final Consumer Response / [redacted] (4200, 14, 2015/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I initially looked at the car and yes drove the car JUST FINE, the engine light was not on until [redacted] brought the car back to me after "being washed" and stated "they got the engine" so I did NOT purchase a used car with the engine light on, I purchased a used car with the engine light off but do to the negligence of your company I camshaft was needed to be placed in the car days after purchase because of your companies error NOT MINE!! This is absolutely not my fault and I will NOT take the blame not take responsibility due to your companies carelessnessOne could only wonder what's really wrong with the car since your company is trying to hold me responsibleI feel like what I'm asking for is not too much, but I can guarantee that you will NEVER receive the business from any of my friends nor family in the future, this is absolutely ridiculous!! Final Business Response / [redacted] (4000, 12, 2015/06/22) */ The dealership can arrange to have the vehicle inspected as requested by Ms [redacted] , however the dealership cannot guarantee that the repairs to any potential issues discovered will be paid by the dealership due to the fact that Ms [redacted] did purchase a used vehicle in conditionThat being said, should Ms [redacted] wish to schedule an inspection appointment any potential issues identified can be addressed at that time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDavid Stanley Norman Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Although David Stanley Auto Group refunded my money, they did not find me another car to replace the one that they stole from my property as they assured me that they would Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 8, 2016/01/15) */ We apologize for the lack of communicationPlease advise as to which dealership Ms [redacted] has an issue with and I will have a member of management contact herWe do appreciate her businessThank You Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Chevrolet.......they know which dealershipEasy to look up my name n computer Final Consumer Response / [redacted] (3000, 14, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Oklahoma city? car was delivered so we were never at the dealership Final Business Response / [redacted] (4000, 16, 2016/01/29) */ We apologize for the lack of communication and poor customer serviceI have provided a copy of this complaint to the General Manager who advised that either he or a member of his upper management staff would contact Ms [redacted] to personally apologize and address her problemThank You for bringing the matter to our attention
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ I spoke with the New Car Manager, [redacted] who advised he had reached out to the customer and will attempt to resolve the matter to Mr [redacted] 's satisfactionThanks
Thank You As we indicated in our response to the Oklahoma Attorney General; we have confirmed the correct parts were installed by part number and that the identifying name of the part was simply a typo We did speak with the insurance company about this issue and it is our understanding the vehicle has now been deemed a total loss Your business is greatly appreciated and we regret that you did not enjoy your experience at our dealership
I regret that the customer did not accept our response; however, we cannot agree to refund the down payment at this time as the contracts are binding, the dealership has been funded, and the terms cannot now be altered Again, we apologize the customer did not have a good experience at our dealership Your assistance is greatly appreciated
I have spoken with the customer and agreed to accommodate his concerns Thank You
I have forwarded this complaint to the General Manager who will have a member of his staff reach out to the customer to address his concerns Thank You
Complaint: [redacted] I am rejecting this response because: The only reason I'm rejecting is because this is not an actual resolutionOn the emails the lady has sent me it says David Stanley Chrylser Jeep Dodge MWC Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ I spoke with the General Manager who indicated members of his management team have been attempting to contact the customer in an effort to attempt to reach an amicable resolutionTo date, the customer has not returned any phone messages Dealership personnel will continue to attempt to reach the customer, or the customer can feel free to reach out to the dealership as upper management has been made aware of the concernsThanks
Complaint: [redacted] I am rejecting this response because:I never expected them to do the right thing, especially after finding out that they did not disclose that the vehicle had been wrecked on top of everything I wasn't even asking for that much considering that with that new information I am now up to 11k in negative equity on this vehicle This is what I get for ever going to them in the first place I didn't know how bad their reputation was until it was too late I acknowledge where I failed here, it doesn't make them any less shady for taking advantage of it Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ I have forwarded this complaint to the General Manager and Service ManagerA member of their staff will contact Mr [redacted] soon to schedule an appointment to address his concernsThank You Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The job that was performed on my vehicle, could cause irrepairable damge ENGINE damage, and the dealership downplayed the entire ordeal Final Business Response / [redacted] (4000, 9, 2015/11/20) */ We do apologize for any inconvenience and we understand the customer's concernsWe are thankful that since the problem was addressed that there was no damage to the engineWe regret that Mr [redacted] is not satisfied with our responseThank You
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Please be advised we are in receipt of your correspondence in connection with the above referenced matterI spoke with [redacted] General Manager, who advised that he has spoken with Mr [redacted] and resolved the matter to his satisfaction Your assistance in this matter is appreciated [redacted] General Counsel David Stanley AutoGroup Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/10) */ TRANSMISSION ISSUES AFTER DRIVING IT WITHIN THE FIRST HOURSI FILED A COMPLAINT TO THE Revdex.com ON MAY 22ND DUE TO THE DEALERSHIP REFUSING TO SIMPLY REFUND ME FOR THE CARI WAS LIED TO BY [redacted] THE SALESMAN SAYING I COULD BE FULLED REFUNDED FOR THE CARON MAY I WAS TOLD BY THE DAVID STANLEY MY ONLY OPTION OUT OF THE CAR WAS TO RESIGN A CONTRACT FOR THE EXACT SAME MAKE AND MODEL OF A FORD ESCAPEIT HAS BEEN DAYS SINCE SIGNING FOR THE SECOND CAR AND NOW [redacted] STANLEY HAS ISSUSED ME AN ILLEGAL SECOND PAPER TAG DUE TO THE TITLE OF THE CAR HAVING A LIEN AGAINST ITTHEY STILL REFUSE TO REFUND ME FOR THE CAR EVEN THOUGH THEY CAN'T PRODUCE THE TITLE FOR ME TO REGISTER THE CARMY PAYMENTS ON THE CAR START TODAY AND I STILL DO NOT EVEN HAVE IT REGISTERED BECAUSE NO ONE AT THE DEALERSHIP WILL FOLLOW UP ON WHY THEY CANT GET THE TITLE TO MEI HAVE LEFT SEVERAL MESSAGED FOR THE FINACE DEPARMENT TO CALL ME BACK ABOUT THE ISSUE OF THE TAG, AND NO ONE EVERY RETURNS MY CALLSON JULY 6THE I WENT TO SPEAK TO A MANAGER COREY WHO WOULD NOT SPEAK TO ME AND THE SALES MANAGER DERRICK TOLD MY HUSBAND TO "GET THE F
K OUT OF HIS STORE" BECAUSE WE HAVE STILL BEEN PUSHING THE ISSUE OF NOT GETTING THE TITLE YET, AND JUST WANTING A REFUND SO I CAN TAKE MY BUSINESS SOMEWHERE ELSE AFTER ALL THE TROUBLE WE HAVE HAD WITH DAVID STANLEYTHE FINACE COMPANY REFUSED TO CANCEL MY CONTRACT TELLING ME ONLY DAVID STANLEY CAN DO SOAND THEY JUST KEEP DRAGGING ME ALONGI AM CURRENTLY DRIVING A CAR THAT IS NOT REGISTERED IN MY NAME AND HAS AN ILLEGAL PAPER TAG BECAUSE NO ONE AT DAVID STANLEY WILL WORK ON THIS ISSUE Product_Or_Service: FORD ESCAPE Final Business Response / [redacted] (4000, 15, 2015/07/21) */ I have forwarded this complaint directly to Mr [redacted] as this dealership has undergone a complete upper management changeAdditionally, Mr [redacted] filed a complaint with our governing body and we will be responding directly to them in an attempt to resolve the matter amicablyYour assistance is greatly appreciated
Complaint: [redacted] I am rejecting this response because: As I stated to you it is not my fault if it was a typo on your partI would not have paid for that part I would have replaced it myself Sincerely, [redacted]
Please advise as to which David Stanley dealership you purchased the vehicle from and I will be happy to investigate the matter further Thank You
We regret the customers did not have a good experience at our dealership It goes without saying that if there was any possibility of securing funding so the transaction could have been finalized then the dealership would have done so We apologize for the apparent inability to secure the funding Thank You
Please inquire as to which David Stanley dealership the customer has an issue with and also if there was a co-buyer on the purchase The last of the VIN would also be helpful We researched the database for David Stanley Chevrolet and could not locate a transaction under the name [redacted] Thank you
We regret the customer did not have a good experience at our dealership, but will honor the request Thank You
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ We apologize for any inconvenience and will be happy to remove any credit inquires in connection with this matterPlease send an email to Ms [redacted] at [redacted] @davidstanleyautogroup.com and reference the request to remove the credit inquiriesMs [redacted] will need the DOB, last of SSN, the date the credit was pulled and the dealership which made the inquiryWith this information she will be able to generate a letter to the credit bureaus and provide a copy of same to Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/23) */ When will this be removed Final Business Response / [redacted] (4000, 11, 2015/10/26) */ The letters will be printed today and copies will be given to Ms [redacted] Thank You
Initial Business Response / [redacted] (1000, 6, 2015/05/29) */ Please be advised we are in receipt of your correspondence in connection with the above referenced matterThe dealership will be happy to reimburse Ms [redacted] for any penalties incurred as a result of the delay in providing the title to register the vehicleMs [redacted] can forward the receipt for the penalties to my attention and I will place a check request for the reimbursementThe receipt can be faxed to [redacted] or mailed to my attention at [redacted] XXXXXYour assistance is greatly appreciated [redacted] General Counsel David Stanley AutoGroup Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not only did I ask for compensation for the additional amount I paid for the tag, which was $56, in their response David Stanley completely disregarded the other 99% of my complaint!! I also asked for a complete and thorough inspection of the car and if anything should need to be replaced it should be done so at David Stanley's costI strongly feel based on their negligence on March 27th, which caused for a Camshaft to be placed on the car only a week after purchase I believe there potentially may be more than just that!! Final Consumer Response / [redacted] (4200, 14, 2015/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I initially looked at the car and yes drove the car JUST FINE, the engine light was not on until [redacted] brought the car back to me after "being washed" and stated "they got the engine" so I did NOT purchase a used car with the engine light on, I purchased a used car with the engine light off but do to the negligence of your company I camshaft was needed to be placed in the car days after purchase because of your companies error NOT MINE!! This is absolutely not my fault and I will NOT take the blame not take responsibility due to your companies carelessnessOne could only wonder what's really wrong with the car since your company is trying to hold me responsibleI feel like what I'm asking for is not too much, but I can guarantee that you will NEVER receive the business from any of my friends nor family in the future, this is absolutely ridiculous!! Final Business Response / [redacted] (4000, 12, 2015/06/22) */ The dealership can arrange to have the vehicle inspected as requested by Ms [redacted] , however the dealership cannot guarantee that the repairs to any potential issues discovered will be paid by the dealership due to the fact that Ms [redacted] did purchase a used vehicle in conditionThat being said, should Ms [redacted] wish to schedule an inspection appointment any potential issues identified can be addressed at that time