Initial Business Response /* (1000, 5, 2015/12/16) */
Mr. [redacted] also filed a complaint with our governing body, the Oklahoma Motor Vehicle Commission, and we are addressing his issues in that forum. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
I would like to request that this complaint stay active until we come to a resolution.
Initial Business Response /* (1000, 5, 2015/11/23) */
I have forwarded this complaint to the General Manager. A member of upper management will be contacting Mr. [redacted] in an attempt to resolve his issue. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/26) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
I have not received a response of any kind
Final Business Response /* (4000, 10, 2015/12/02) */
Thank You for the update. I will follow up with the General Manager to ensure that someone follows up with Mr. [redacted].
In short, the multiple agreements executed between the parties are binding and cannot be rescinded. We regret that the customer is not completely satisfied with her experience at the dealership, however the dealership conducted themselves ethically and professionally at all times and does not...
My apologies on the confusion, but the complaint indicated it involved the Dodge dealership in Midwest City as opposed to Norman. [redacted] at the location in Midwest City. The dealership in Norman is under new management. That being said, I would recommend the customer contact the dealership in Midwest City and see if we could explore the option of trading them out of their current vehicle and into a vehicle at a payment range that is acceptable to them. Thank You.
Initial Business Response /* (1000, 5, 2015/11/05) */
I have forwarded this complaint to the General Manager and Service Manager. A member of their staff will contact Mr. [redacted] soon to schedule an appointment to address his concerns. Thank You.
Initial Consumer Rebuttal /* (3000, 7,...
2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The job that was performed on my vehicle, could cause irrepairable damge ENGINE damage, and the dealership downplayed the entire ordeal.
Final Business Response /* (4000, 9, 2015/11/20) */
We do apologize for any inconvenience and we understand the customer's concerns. We are thankful that since the problem was addressed that there was no damage to the engine. We regret that Mr. [redacted] is not satisfied with our response. Thank You.
I have forwarded this complaint to the General Manager who will have a member of his staff reach out to the customer to address his concerns. Thank You.
Complaint: [redacted]
I am rejecting this response because:I never expected them to do the right thing, especially after finding out that they did not disclose that the vehicle had been wrecked on top of everything. I wasn't even asking for that much considering that with that new information I am now up to 11k in negative equity on this vehicle. This is what I get for ever going to them in the first place. I didn't know how bad their reputation was until it was too late. I acknowledge where I failed here, it doesn't make them any less shady for taking advantage of it.
Sincerely,
[redacted]
Thank You for reaching out to me with the issue. I have spoken with [redacted] about the problem and he or a member of his upper management staff will be contacting the customer in an attempt to resolve their concerns.
Initial Business Response /* (1000, 5, 2015/11/02) */
We are pleased to advise the customer retrieved the title to the vehicle on October 30th. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I...
feel that David Stanley is taking the easy way out by stating that We received the documents needed but totally deflected the issue on hand that the fact it was last getting to me and No Thank you or We're Sorry for the delay... just Nothing..... well as a consumer I very disappointed in the service I got... We were treated like low class citizens that needed that truck... Will not be back there.....
Final Business Response /* (4000, 9, 2015/11/05) */
On behalf of David Stanley and the entire dealership we do apologize for any inconvenience and we regret that Ms. [redacted] was not completely satisfied with her experience. It is our goal to have 100% customer satisfaction and we will address this problem internally in an effort to prevent future problems of this nature. Thank You.
Initial Business Response /* (1000, 5, 2015/09/25) */
I spoke with the New Car Manager, [redacted] who advised he had reached out to the customer and will attempt to resolve the matter to Mr. [redacted]'s satisfaction. Thanks.
Initial Business Response /* (1000, 6, 2015/05/29) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. The dealership will be happy to reimburse Ms. [redacted] for any penalties incurred as a result of the delay in providing the title to...
register the vehicle. Ms. [redacted] can forward the receipt for the penalties to my attention and I will place a check request for the reimbursement. The receipt can be faxed to [redacted] or mailed to my attention at [redacted] XXXXX. Your assistance is greatly appreciated.
[redacted]
General Counsel
David Stanley AutoGroup
Initial Consumer Rebuttal /* (3000, 8, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not only did I ask for compensation for the additional amount I paid for the tag, which was $56, in their response David Stanley completely disregarded the other 99% of my complaint!! I also asked for a complete and thorough inspection of the car and if anything should need to be replaced it should be done so at David Stanley's cost. I strongly feel based on their negligence on March 27th, 2015 which caused for a Camshaft to be placed on the car only a week after purchase I believe there potentially may be more than just that!!
Final Consumer Response /* (4200, 14, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I initially looked at the car and yes drove the car JUST FINE, the engine light was not on until [redacted] brought the car back to me after "being washed" and stated "they got the engine" so I did NOT purchase a used car with the engine light on, I purchased a used car with the engine light off but do to the negligence of your company I camshaft was needed to be placed in the car 3 days after purchase because of your companies error NOT MINE!! This is absolutely not my fault and I will NOT take the blame not take responsibility due to your companies carelessness. One could only wonder what's really wrong with the car since your company is trying to hold me responsible. I feel like what I'm asking for is not too much, but I can guarantee that you will NEVER receive the business from any of my friends nor family in the future, this is absolutely ridiculous!!
Final Business Response /* (4000, 12, 2015/06/22) */
The dealership can arrange to have the vehicle inspected as requested by Ms. [redacted], however the dealership cannot guarantee that the repairs to any potential issues discovered will be paid by the dealership due to the fact that Ms. [redacted] did purchase a used vehicle in As-Is condition. That being said, should Ms. [redacted] wish to schedule an inspection appointment any potential issues identified can be addressed at that time.
Initial Business Response /* (1000, 5, 2016/02/10) */
Please inquire as to which David Stanley dealership the customer is experiencing an issue with. The dealership in Oklahoma City or Norman. Upon receipt of this information we will immediately investigate and advise. Thank You.
We regret the customers did not have a good experience at our dealership. It goes without saying that if there was any possibility of securing funding so the transaction could have been finalized then the dealership would have done so. We apologize for the apparent inability to secure the funding. Thank You.
Complaint: [redacted]
I am rejecting this response because: they have not apologized for the bait and switch tactic that was used to defraud a senior citizen.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: As I stated to you it is not my fault if it was a typo on your part. I would not have paid for that part I would have replaced it myself.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/29) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. I spoke with [redacted] General Manager, who advised that he has spoken with Mr. [redacted] and resolved the matter to his satisfaction. ...
Your assistance in this matter is appreciated.
[redacted]
General Counsel
David Stanley AutoGroup
Initial Consumer Rebuttal /* (3000, 11, 2015/07/10) */
TRANSMISSION ISSUES AFTER DRIVING IT WITHIN THE FIRST 24 HOURS. I FILED A COMPLAINT TO THE Revdex.com ON MAY 22ND DUE TO THE DEALERSHIP REFUSING TO SIMPLY REFUND ME FOR THE CAR. I WAS LIED TO BY [redacted] THE SALESMAN SAYING I COULD BE FULLED REFUNDED FOR THE CAR. ON MAY 23 I WAS TOLD BY THE DAVID STANLEY MY ONLY OPTION OUT OF THE CAR WAS TO RESIGN A CONTRACT FOR THE EXACT SAME MAKE AND MODEL OF A FORD ESCAPE. IT HAS BEEN 45 DAYS SINCE SIGNING FOR THE SECOND CAR AND NOW [redacted] STANLEY HAS ISSUSED ME AN ILLEGAL SECOND PAPER TAG DUE TO THE TITLE OF THE CAR HAVING A LIEN AGAINST IT. THEY STILL REFUSE TO REFUND ME FOR THE CAR EVEN THOUGH THEY CAN'T PRODUCE THE TITLE FOR ME TO REGISTER THE CAR. MY PAYMENTS ON THE CAR START TODAY AND I STILL DO NOT EVEN HAVE IT REGISTERED BECAUSE NO ONE AT THE DEALERSHIP WILL FOLLOW UP ON WHY THEY CANT GET THE TITLE TO ME. I HAVE LEFT SEVERAL MESSAGED FOR THE FINACE DEPARMENT TO CALL ME BACK ABOUT THE ISSUE OF THE TAG, AND NO ONE EVERY RETURNS MY CALLS. ON JULY 6THE I WENT TO SPEAK TO A MANAGER COREY WHO WOULD NOT SPEAK TO ME AND THE SALES MANAGER DERRICK TOLD MY HUSBAND TO "GET THE FK OUT OF HIS STORE" BECAUSE WE HAVE STILL BEEN PUSHING THE ISSUE OF NOT GETTING THE TITLE YET, AND JUST WANTING A REFUND SO I CAN TAKE MY BUSINESS SOMEWHERE ELSE AFTER ALL THE TROUBLE WE HAVE HAD WITH DAVID STANLEY. THE FINACE COMPANY REFUSED TO CANCEL MY CONTRACT TELLING ME ONLY DAVID STANLEY CAN DO SO. AND THEY JUST KEEP DRAGGING ME ALONG. I AM CURRENTLY DRIVING A CAR THAT IS NOT REGISTERED IN MY NAME AND HAS AN ILLEGAL PAPER TAG BECAUSE NO ONE AT DAVID STANLEY WILL WORK ON THIS ISSUE.
Product_Or_Service: FORD ESCAPE
Final Business Response /* (4000, 15, 2015/07/21) */
I have forwarded this complaint directly to Mr. [redacted] as this dealership has undergone a complete upper management change. Additionally, Mr. [redacted] filed a complaint with our governing body and we will be responding directly to them in an attempt to resolve the matter amicably. Your assistance is greatly appreciated.
Initial Business Response /* (1000, 8, 2016/01/15) */
We apologize for the lack of communication. Please advise as to which dealership Ms. [redacted] has an issue with and I will have a member of management contact her. We do appreciate her business. Thank You.
Initial Consumer Rebuttal /* (3000,...
10, 2016/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Chevrolet.......they know which dealership. Easy to look up my name n computer.
Final Consumer Response /* (3000, 14, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Oklahoma city? car was delivered so we were never at the dealership.
Final Business Response /* (4000, 16, 2016/01/29) */
We apologize for the lack of communication and poor customer service. I have provided a copy of this complaint to the General Manager who advised that either he or a member of his upper management staff would contact Ms. [redacted] to personally apologize and address her problem. Thank You for bringing the matter to our attention.
Initial Business Response /* (1000, 5, 2015/12/08) */
I have spoken with the General Manager and the Director of Finance who have advised the BMW is now in our possession and a member of management will be contacting Ms. [redacted] immediately to arrange a time for her to retrieve the vehicle. Thank...
Initial Business Response /* (1000, 5, 2015/12/16) */
Mr. [redacted] also filed a complaint with our governing body, the Oklahoma Motor Vehicle Commission, and we are addressing his issues in that forum. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
I would like to request that this complaint stay active until we come to a resolution.
Initial Business Response /* (1000, 5, 2015/11/23) */
I have forwarded this complaint to the General Manager. A member of upper management will be contacting Mr. [redacted] in an attempt to resolve his issue. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/26) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
I have not received a response of any kind
Final Business Response /* (4000, 10, 2015/12/02) */
Thank You for the update. I will follow up with the General Manager to ensure that someone follows up with Mr. [redacted].
In short, the multiple agreements executed between the parties are binding and cannot be rescinded. We regret that the customer is not completely satisfied with her experience at the dealership, however the dealership conducted themselves ethically and professionally at all times and does not...
tolerate discrimination of any kind.
My apologies on the confusion, but the complaint indicated it involved the Dodge dealership in Midwest City as opposed to Norman. [redacted] at the location in Midwest City. The dealership in Norman is under new management. That being said, I would recommend the customer contact the dealership in Midwest City and see if we could explore the option of trading them out of their current vehicle and into a vehicle at a payment range that is acceptable to them. Thank You.
Initial Business Response /* (1000, 5, 2015/11/05) */
I have forwarded this complaint to the General Manager and Service Manager. A member of their staff will contact Mr. [redacted] soon to schedule an appointment to address his concerns. Thank You.
Initial Consumer Rebuttal /* (3000, 7,...
2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The job that was performed on my vehicle, could cause irrepairable damge ENGINE damage, and the dealership downplayed the entire ordeal.
Final Business Response /* (4000, 9, 2015/11/20) */
We do apologize for any inconvenience and we understand the customer's concerns. We are thankful that since the problem was addressed that there was no damage to the engine. We regret that Mr. [redacted] is not satisfied with our response. Thank You.
I have forwarded this complaint to the General Manager who will have a member of his staff reach out to the customer to address his concerns. Thank You.
Thank you for making us aware of the situation. I will contact the applicable credit reporting agency and request the inquiries be removed.
Complaint: [redacted]
I am rejecting this response because:I never expected them to do the right thing, especially after finding out that they did not disclose that the vehicle had been wrecked on top of everything. I wasn't even asking for that much considering that with that new information I am now up to 11k in negative equity on this vehicle. This is what I get for ever going to them in the first place. I didn't know how bad their reputation was until it was too late. I acknowledge where I failed here, it doesn't make them any less shady for taking advantage of it.
Sincerely,
[redacted]
Thank You for reaching out to me with the issue. I have spoken with [redacted] about the problem and he or a member of his upper management staff will be contacting the customer in an attempt to resolve their concerns.
We have confirmed that the payoff check was sent 2/3. We apologize for any inconvenience and appreciate you bringing the matter to our attention.
Initial Business Response /* (1000, 5, 2015/11/02) */
We are pleased to advise the customer retrieved the title to the vehicle on October 30th. Thank You.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I...
feel that David Stanley is taking the easy way out by stating that We received the documents needed but totally deflected the issue on hand that the fact it was last getting to me and No Thank you or We're Sorry for the delay... just Nothing..... well as a consumer I very disappointed in the service I got... We were treated like low class citizens that needed that truck... Will not be back there.....
Final Business Response /* (4000, 9, 2015/11/05) */
On behalf of David Stanley and the entire dealership we do apologize for any inconvenience and we regret that Ms. [redacted] was not completely satisfied with her experience. It is our goal to have 100% customer satisfaction and we will address this problem internally in an effort to prevent future problems of this nature. Thank You.
Initial Business Response /* (1000, 5, 2015/09/25) */
I spoke with the New Car Manager, [redacted] who advised he had reached out to the customer and will attempt to resolve the matter to Mr. [redacted]'s satisfaction. Thanks.
Initial Business Response /* (1000, 6, 2015/05/29) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. The dealership will be happy to reimburse Ms. [redacted] for any penalties incurred as a result of the delay in providing the title to...
register the vehicle. Ms. [redacted] can forward the receipt for the penalties to my attention and I will place a check request for the reimbursement. The receipt can be faxed to [redacted] or mailed to my attention at [redacted] XXXXX. Your assistance is greatly appreciated.
[redacted]
General Counsel
David Stanley AutoGroup
Initial Consumer Rebuttal /* (3000, 8, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not only did I ask for compensation for the additional amount I paid for the tag, which was $56, in their response David Stanley completely disregarded the other 99% of my complaint!! I also asked for a complete and thorough inspection of the car and if anything should need to be replaced it should be done so at David Stanley's cost. I strongly feel based on their negligence on March 27th, 2015 which caused for a Camshaft to be placed on the car only a week after purchase I believe there potentially may be more than just that!!
Final Consumer Response /* (4200, 14, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I initially looked at the car and yes drove the car JUST FINE, the engine light was not on until [redacted] brought the car back to me after "being washed" and stated "they got the engine" so I did NOT purchase a used car with the engine light on, I purchased a used car with the engine light off but do to the negligence of your company I camshaft was needed to be placed in the car 3 days after purchase because of your companies error NOT MINE!! This is absolutely not my fault and I will NOT take the blame not take responsibility due to your companies carelessness. One could only wonder what's really wrong with the car since your company is trying to hold me responsible. I feel like what I'm asking for is not too much, but I can guarantee that you will NEVER receive the business from any of my friends nor family in the future, this is absolutely ridiculous!!
Final Business Response /* (4000, 12, 2015/06/22) */
The dealership can arrange to have the vehicle inspected as requested by Ms. [redacted], however the dealership cannot guarantee that the repairs to any potential issues discovered will be paid by the dealership due to the fact that Ms. [redacted] did purchase a used vehicle in As-Is condition. That being said, should Ms. [redacted] wish to schedule an inspection appointment any potential issues identified can be addressed at that time.
Initial Business Response /* (1000, 5, 2016/02/10) */
Please inquire as to which David Stanley dealership the customer is experiencing an issue with. The dealership in Oklahoma City or Norman. Upon receipt of this information we will immediately investigate and advise. Thank You.
We regret the customers did not have a good experience at our dealership. It goes without saying that if there was any possibility of securing funding so the transaction could have been finalized then the dealership would have done so. We apologize for the apparent inability to secure the funding. Thank You.
Complaint: [redacted]
I am rejecting this response because: they have not apologized for the bait and switch tactic that was used to defraud a senior citizen.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: As I stated to you it is not my fault if it was a typo on your part. I would not have paid for that part I would have replaced it myself.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/29) */
K OUT OF HIS STORE" BECAUSE WE HAVE STILL BEEN PUSHING THE ISSUE OF NOT GETTING THE TITLE YET, AND JUST WANTING A REFUND SO I CAN TAKE MY BUSINESS SOMEWHERE ELSE AFTER ALL THE TROUBLE WE HAVE HAD WITH DAVID STANLEY. THE FINACE COMPANY REFUSED TO CANCEL MY CONTRACT TELLING ME ONLY DAVID STANLEY CAN DO SO. AND THEY JUST KEEP DRAGGING ME ALONG. I AM CURRENTLY DRIVING A CAR THAT IS NOT REGISTERED IN MY NAME AND HAS AN ILLEGAL PAPER TAG BECAUSE NO ONE AT DAVID STANLEY WILL WORK ON THIS ISSUE.
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. I spoke with [redacted] General Manager, who advised that he has spoken with Mr. [redacted] and resolved the matter to his satisfaction. ...
Your assistance in this matter is appreciated.
[redacted]
General Counsel
David Stanley AutoGroup
Initial Consumer Rebuttal /* (3000, 11, 2015/07/10) */
TRANSMISSION ISSUES AFTER DRIVING IT WITHIN THE FIRST 24 HOURS. I FILED A COMPLAINT TO THE Revdex.com ON MAY 22ND DUE TO THE DEALERSHIP REFUSING TO SIMPLY REFUND ME FOR THE CAR. I WAS LIED TO BY [redacted] THE SALESMAN SAYING I COULD BE FULLED REFUNDED FOR THE CAR. ON MAY 23 I WAS TOLD BY THE DAVID STANLEY MY ONLY OPTION OUT OF THE CAR WAS TO RESIGN A CONTRACT FOR THE EXACT SAME MAKE AND MODEL OF A FORD ESCAPE. IT HAS BEEN 45 DAYS SINCE SIGNING FOR THE SECOND CAR AND NOW [redacted] STANLEY HAS ISSUSED ME AN ILLEGAL SECOND PAPER TAG DUE TO THE TITLE OF THE CAR HAVING A LIEN AGAINST IT. THEY STILL REFUSE TO REFUND ME FOR THE CAR EVEN THOUGH THEY CAN'T PRODUCE THE TITLE FOR ME TO REGISTER THE CAR. MY PAYMENTS ON THE CAR START TODAY AND I STILL DO NOT EVEN HAVE IT REGISTERED BECAUSE NO ONE AT THE DEALERSHIP WILL FOLLOW UP ON WHY THEY CANT GET THE TITLE TO ME. I HAVE LEFT SEVERAL MESSAGED FOR THE FINACE DEPARMENT TO CALL ME BACK ABOUT THE ISSUE OF THE TAG, AND NO ONE EVERY RETURNS MY CALLS. ON JULY 6THE I WENT TO SPEAK TO A MANAGER COREY WHO WOULD NOT SPEAK TO ME AND THE SALES MANAGER DERRICK TOLD MY HUSBAND TO "GET THE F
Product_Or_Service: FORD ESCAPE
Final Business Response /* (4000, 15, 2015/07/21) */
I have forwarded this complaint directly to Mr. [redacted] as this dealership has undergone a complete upper management change. Additionally, Mr. [redacted] filed a complaint with our governing body and we will be responding directly to them in an attempt to resolve the matter amicably. Your assistance is greatly appreciated.
Initial Business Response /* (1000, 8, 2016/01/15) */
We apologize for the lack of communication. Please advise as to which dealership Ms. [redacted] has an issue with and I will have a member of management contact her. We do appreciate her business. Thank You.
Initial Consumer Rebuttal /* (3000,...
10, 2016/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Chevrolet.......they know which dealership. Easy to look up my name n computer.
Final Consumer Response /* (3000, 14, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Oklahoma city? car was delivered so we were never at the dealership.
Final Business Response /* (4000, 16, 2016/01/29) */
We apologize for the lack of communication and poor customer service. I have provided a copy of this complaint to the General Manager who advised that either he or a member of his upper management staff would contact Ms. [redacted] to personally apologize and address her problem. Thank You for bringing the matter to our attention.
Initial Business Response /* (1000, 5, 2015/12/08) */
I have spoken with the General Manager and the Director of Finance who have advised the BMW is now in our possession and a member of management will be contacting Ms. [redacted] immediately to arrange a time for her to retrieve the vehicle. Thank...
You.