David's Bridal, Incorporated

January 15,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint# ***
Re: *** *** *** *** *** ***
Dear Sir/Madame,
Thank
you for giving us the opportunity to respond to the concerns of *** *** Photography
On July 7, 2015, David’s Bridal sent a copy of a fully executed contract to *** *** PhotographyA conference call was scheduled and conducted in August, between Sarah C***, Client Success Manager for David’s Bridal and *** ***
*** *** was pleased with the statistics presented to him as the report presented a 32% “Open Rate”, a 7% “Click Rate” and a “Low Bounce Rate of Returned Emails” which occurred due to minimal typographic errors in the email addressesWhile discussing successful strategies, *** *** requested David’s Bridal provide additional assistance with developing a successful email campaign for his company
In, October, 2015, *** *** contacted Sarah C*** to schedule a follow up call to discuss the partnership between David’s Bridal and *** *** PhotographyUnfortunately, MsC*** was out on a “Leave of Absence” and Sabrina M***, Director of Local Partnerships was contacted
A conference call was held to review customer contacts, amount of bookings and conversion rates with *** *** as he was not seeing the same success rates with comparable vendorsIt was explained that the David's Bridal program is proactive advertising vsreactive (reacting to inbound inquiries)The call was closed with *** *** open to have his standard email communication reviewed by our internal team to provide feedbackIt was also suggested that *** *** Photography schedule in-store monthly visits in a David’s Bridal store of choice to meet with potential clients
*** *** Photography forwarded their promotional email to the Director of Local Partnerships for review and feedback/recommendationsInformation was provided in return to *** *** Photography with extensive reviews and recommendations for their email creativeShortly after, *** *** Photography made several of the recommended changes and sent over the revised creative for additional reviewDavid’s Bridal provided access to guidance and input from a senior member of our creative teamThis is a service not offered to any other vendors
January 15,
Page
In December 2015, David’s Bridal received an email from *** *** from *** *** Photography explaining the results from the David's Bridal program were still unsatisfactory as there was no increase in business volumeHe stated “months and no results is not going to work for themSomething else needs to be done”
The Director of Local Partnerships responded to the email requesting to see any revisions that were made based on the feedback provided by our senior creative representative on 10/30/Additionally, it was reiterated that the David's Bridal program response is a proactive outreach and cannot be compared to other online advertising optionsSince there are no guarantees with marketing it was suggested to contact another photographer who was finding success in the programContact information was provided to *** ***
The contract between David's Bridal and *** *** Photography makes no guarantees to the response the vendor will receive from David's Bridal customersSince our contract requires days’ notice to terminate at the end of a month term, David's Bridal will take this complaint as such notice and insure that the contract between David's Bridal and Mak Rabbit Photography does not renew for an additional term and will terminate effective 6/30/
Sincerely,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
*** *** *** * CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: CM***@DBI.COM I WEB: DAVIDSBRIDAL.COM

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** *** complaintWe have
thoroughly researched *** *** on-line order #***, and found the
following;
class="MsoNormal">On 8/20/15,
*** *** left a voice message asking for the return authorization number
for her order
On 8/20/15,
we called *** *** back, and informed her we have created the return
authorization number, and we emailed her the information with the instruction
on how she needs to return the merchandise
Finally, David’s Bridal has provided the return information
to the customer
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

May 20, Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Complaint#*** Re: *** ** ***
Dear *** *** Thank you for
the opportunity to respond to the concerns of our customer, *** *** ** *** regarding her purchase and alterations with David’s Bridal I have thoroughly researched our customer concerns and approved/processed a refund of the bridesmaids dress and alterations in the amount of $which was credited to her visa credit card on May 19, Should you have any questions, please contact meSincerely, cindy m*** I customer service store specialist DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: ***@dbi.com I WEB: DAVIDSBRIDAL.COM

Hello,
Thank you for the opportunity to respond to the concern of
our customer *** *** ** ***In further researching the matter, on 7/6/
we received a voice message from *** ***, asking for the status of the
returnOn 7/6/15, we requested for the return tracking number, and the
*** *** provided *** tracking number ***, which show that it was
delivered on 6/30/We explained to the *** ***, David’s Bridal return
policy state we have to business days to processes returnsOur system shows we sent the information to your financial
institution on 7/23/15, via reference number ***We advise that you contact your financial institution for any further questions to your refund
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

10/30/17,Again, we apologize that the cash register froze, and the situation was not handled in a professional manner. The store manager has spoken to all the staff on the way to make sure no one is ever made to fell uncomfortable in our store.Thank you for your patience in this matter.Nancy, David's BridalContact Center

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenienceIn further researching the matter, we found
you have contacted us on 7/9/asking for the address
to return the
merchandiseOn 7/12/15, we responded to your email providing you the address
and instruction on how to return the merchandiseThe email address we emailed
was *** If you have not
received this information below we have provided you the address and
instruction on how to return the merchandise
Please return the dress utilizing RMA Return # ***, and send the
dress to the following address, which is included belowAlso please include the
RMA Return #*** on the outside of the package when sending this back to our
warehouse as well as a brief note describing the reason you are returning the
merchandisePlease keep your tracking information (if applicable) on hand when
sending the merchandise back to the warehouse
Once our warehouse receives the returned dress, they will Quality
Control inspect it to ensure it is in proper condition to receive as a return
At which point it passes inspection, David's Bridal will then issue a refund to
your credit card for the cost of the merchandise
David’s Bridal On-Line Returns
*** *** ***
*** *
Bristol, PA
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Hello,
Thank you for giving
David's Bridal the opportunity to respond to *** *** *** complaintWe
have thoroughly researched *** *** online order #***, and found the
following;
On 8/31/15, *** ***
called and left a voice message asking to return her size slip, because
it
was too small
On 8/31/15, our customer
service representative Heather called the customer, and informed her we will be
emailing her the return authorization number and instruction on how to return
the merchandiseBelow you find a copy of the email that was sent to *** ***
Finally, David’s Bridal
has contacted the customer, and provided her all the information
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Email
From
[email protected]
To
*** ***
Cc
Bcc
Subject
*** *** Order *** RMA CRM:***
Email Processed
No
Regarding
*** *** ***
Hello
***,
Thank you for your inquiryPlease return the merchandise
utilizing RMA Return #***, and send the merchandise to the following
address, which is included belowAlso please include the RMA Return
#*** on the outside of the package when sending back to our warehouse
as well as a brief note describing the reason you are returning the
merchandisePlease keep your tracking information (if applicable) on hand
when sending the merchandise back to the warehouse
Once
our warehouse receives the returned merchandise, they will Quality Control
inspect it to ensure it is in proper condition to receive as a returnAt
which point it passes inspection, David's Bridal will then issue a refund
to your credit card for the cost of the merchandise
The
David’s Bridal customer service team strives to ensure that each customer
is completely satisfied with their purchase, and hopefully the information
above has done just thatHowever, if you have any questions or concerns,
we are here to help and would love to hear from you! Please feel free to
reply to this email or call us at Option#
Please
Return to:
David’s
Bridal Returns:
Order #*** - RMA #***
*** *** ***
Suite *
Bristol PA, ***
Thank you!
Heather

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for this inconvenienceWe further researched the matter, and our
vendor will be contacting you to send you a return label so they can preserve
the dress againAs a service gesture, we have refunded your account
in full in
the amount of $
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

8/29/17Dear *** ***:First, I apologize for the challenges you experienced. Can you please tell me the name of the bride, and which store this happened in.I look forward to hearing from you.Thank You,Nancy, David's Bridal, Contact Center

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenience you have experience with our storeWith further
researching, the store provided different style optionsThey also offered 50%
off of
different style and no rush fee on alterationHowever, the offer was
not takingOn 6/6/15, the store cancelled the order for the dress style
***, in the color pacific, size 24, and issued a refund with the transaction
number ***, to the credit card that was used on the orderAt this
time we will not be able to honor any further discount
Again, we apologize for the inconvenience this has caused
you
Thank you,
Patricia H***, Mgr
Marisa R*** Supervisor
Customer Service at David’s Bridal

2/20/17, Please give me the opportunity to research your concerns. I will get back to you as soon as possible. Thank you for your patience in this matter.Nancy, David's BRidal

August 27, 2014Dear *** ***:
Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our *** ***, PA store*** *** contacted my office on June 19, At that time, she stated
she was experiencing issues in reference to two pairs of shoes purchased March and April from our *** *** storeThe shoes were to be dyed and shipped to her bridesmaids for her October 31, wedding and as of 6/19/were still not received.I apologized to *** *** for the issues and thanked her for bringing her concerns to my attention; assured her I would contact the store manager to have the bridesmaid’s shoes shipped and the *** tracking numbers emailed to her, I also informed *** *** that the store would as a courtesy ship her a wedding gown preservation kit at no charge so she could have her wedding gown cleaned and preservedBased on the above information, I believe we were able to address *** ***'s concerns.Please feel free to contact me if you have any further questions.Very truly yours,
Deborah V
Corporate Area Customer Service Manager

February 1,
The Revdex.com
Of Metro Washington DC & Eastern PA
John FKennedy Blvd, Suite
Philadelphia, PA
Attn: *** *** ***
Complaint#***
Re: *** ***
Dear Sir/Madame:
Thank you for the opportunity to respond to
*** ***’s concerns regarding purchases made with on our website for bridesmaid dresses
I thoroughly researched *** *** concern’s regarding *** *** Order #***, *** *** Order #*** & *** *** Order #***
After speaking with *** *** and reviewing the details for the bridal party orders, David’s Bridal has extended a 10% discount as well as agreed to refund the shipping costs to the entire bridal party which consisted of the following individuals:
*** *** - #***
*** *** - #***
*** *** - #***
*** *** - #***
*** *** - #***
*** *** - #***
-Customer contacted by the corporate office to process return/replacement dress today
*** *** - In-store Purchase
-Ordered placed in-store, when the dress arrives in-store the customer will receive a 20% discount due to the bridesmaid not incurring shipping charges
If I can be of further assistance, please do not hesitate to contact me
Thank you,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

From: Marisa R***">Date: Tue, Mar 17, at 3:PMSubject: Revdex.com Complaints - ID# *** - *** *** ***To: "***" Cc: Patricia H***
Hello ***,
We apologize for the delay responseMs*** L***, left us a voice message on 2/15/We contacted the customer on 2/16/15, and asked the customer for the return tracking informationCustomer refused to provided us with the tracking informationOur return policy state to please send your return via a shipping service that can be tracked, such as Registered ***, ***, or ***In reviewing her order we processed the return, and refunded the customer account on 2/18/15, in the amount of $This matter was resolved
Thank you,
Marisa R***
David's Bridal
Customer Service Supervisor
610-943-

From: *** ***Date: Tue, Feb 21, at 4:PMSubject: Re: complaint
#*** ***To: Nancy F* , "***@myRevdex.com.org" I purchased the dress at the Henderson, NV store on *** ***It would've been under *** or *** *** and might not have been exactly on that date but around thenI have already contacted David's Bridal corporate and the general consensus is that your company is a "no-refund" companyIt's poor business practices but I guess at this point it is a lesson learned on my part. I will be sure NOT to recommend David's Bridal to anyone looking for a wedding dressI have received much better service from an online company than I did from your in-store teamI was offered an exchange by your corporate office which is the same as saying "we won't help you" considering I have already purchased another dress and cannot imagine how I would spend $in accessories for my wedding day. I am told continuously that it's too late to even consider a refund which is nonsense because my fitting appointment was scheduled for this week anywayIf I had come in this week and stuck to my fitting, then complained once they told me they couldn't alter the dress the way I wanted what would have happened then? I have exhausted all my efforts in discussing this with your company to get to the resolution I am looking forI have enough on my plate with my wedding in two months and I am throwing in the towel hereYour reputation precedes you, but I decided not to be persuaded by the negative reviews and give it a shot myselfI guess I should've been more wary in throwing caution to the wind to do business with David's BridalHopefully I am able to sell this god-forsaken dress through third party channels and get a fraction of the cost from it. On Tue, Feb 21, at 12:PM Nancy Fenn wrote:Dear *** ***: Thank you for giving us the opportunity to respond to your issue. I have researched our events and cannot find one under your name. When you made the purchase, did you use a nickname or anything different? Which store was your purchased made in? Upon reviewing your letter it states that you made you purchase on 7/22/16. If this is correct, we are unable to do a refund as the dress has been out of the store seven months. Please get back to me with this information at your convenience. Thank You, Nancy, David’s Bridal, Contact Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12133698, and find that this resolution is satisfactory to me.
Regards,
Lisa H*** Thank you for all your help, I really appreciate it!!!!

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** *** complaint
We have thoroughly researched *** *** online order #***, with the return
authorization number ***, and found the
following;
*** *** placed her on-line order on 7/14/15, for the dresses
in the style ***, One Shoulder Chiffon Dress with Cascading Detail in the
color mint
On 7/22/15, *** *** created the return authorization
numbers ***, and ***
On 8/6/15, our warehouse processed the return authorization
number ***, and submitted a refund in the amount of $152.55, with the
transaction number ***Unfortunately, our warehouse over looked
the return authorization number *** and we sincerely apologize for this
error
We have processed the return authorization number ***,
and submitted the refund to *** *** *** credit card, in the amount of
$Please note it may take her
credit card provider two to five business days to approve the credit on their
side
Again apologize
for the inconvenience this has caused *** ***
Thank you,
Patricia H***,
Mgr
Marisa R***,
Supervisor
Customer Service
at David’s Bridal

Hello,
Thank you for giving David's Bridal the opportunity to respond
to *** *** *** complaintWe have thoroughly researched *** *** store
purchase at our Raleigh, NC location, and found the following;
Our district
manager Kimberly B*** for our Raleigh, NC location spoke with
*** *** on
9/17/We will be refunding the customer $100.00, once the dress is delivered
to the customer home*** *** has agreed to the refund and will be
contacting MsB*** once the dress is delivered to her home, so that we can
process the refund
Again, we
strongly apologize for the inconvenience this has caused the *** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

March 27, 2014Dear ***,Thank you for giving us the opportunity to respond to the concerns of *** *** and her business, *** *** *** (ID #***)The situation as described by *** has been thoroughly researched.Documentation shows that on
December 1, 2013, *** *** entered into a twelve month contract with David’s Bridal Vendor Partnership ProgramAs clearly explained in the contract, David’s Bridal would provide *** *** a limited license to contact out brides, display literature in the store, have limited access to our brides when shopping in the store in addition to having an online ad on www.DavidsBridal.comSince this is an advertising program, we make no guarantees to the response a vendor will receive.Our records indicate that *** *** contacted us on December 26, at which time they expressed concerns regarding not receiving any response to the e-mails they were sending to our customersDavid’s Bridal offers our vendors a complimentary service to have their e-mail creative reviewed by our in-house Creative TeamWe provided *** with the e-mail creative feedback on January 7, They intern responded with minor revisions to their e-mail creative based on our feedbackThey once again expressed concern that over e-mails were sent to our customers without a responseAt that point, on January 17, we provided additional e-mail creative feedback and contacted the store management team to ensure that all their literature was being distributed in our registration bags.On February 10, 2014, David’s Bridal held a conference call with *** *** who again expressed concerns regarding the lack of response to the e-mails sent to the customersDavid’s Bridal requested to see the revised e-mail creative along with e-mail stats from *** ***These stats would give us a clear understanding of how brides are responding to the e-mail and what may need to be further modified to improve responseOn February 12, 2014, we received the *** *** e-mail stats however we did not receive the e-mail from *** per our requestOn March 3, 2014, we followed up with another request to see the revised e-mail so that we could farther provide advise on how improve performanceOn March 4, we reached out to see if there was a good time to schedule a call to discuss our e-mail feedback since there was little to no change from us first receiving the e-mail in December They responded to us by stating they would be contacting the Revdex.com.When *** *** initially signed the contract with David’s Bridal, they were given a Marketing Kit with Best Practices from our most successful vendorsIn addition to the Creative review we offer our vendors, we also host monthly webinars to help them find success through e-mail*** has been invited to six webinars to assist with marketing effortsUnfortunately, David’s Bridal has no records of *** attending any of these webinarsSince signing the contact with David’s Bridal on December 1, 2013, months ago, we have only received one payment for the services we have providedWe have suspended service to *** effective in March due to their payment status.As you can see, we have made every attempt to accommodate this clientHowever, due to the terms of the contact signed by *** *** and the facts as stated above, David’s Bridal will not be refunding any monies already paidOur contract with *** *** will expire on November 30, at which time it will not be renewedShould *** *** remain in a default status, their account will be turned over to our collection agency in April and additional default and collection fees will be added to the existing balance of $810.Should you need additional information, please do not hesitate to contact me.Yours Truly,