David's Bridal, Incorporated

3/8/17Dear *** ***:I called and left you a message this morning about this issue.First I am a little confused about this matter. In your email to us the other day, you stated that you wanted to do a return as you had lost your job. Then you told us that someone in the store opened an
account in your name.We cannot open up an account without your social security number, your salary, your address, and signature. This information is put in our cash register, and an acceptance or a rejection notification is printed out.If an account was opened, can you give me the name who made this purchase, and did this person leave the store with the 2,in merchandise? When we make a sale it is required a signature on the receipt. What is that name please?Please give me an opportunity to research this matter. I need to send this to our fraud department for further investigation.I will get back to you as soon as possible. Any information you can give me will be helpful, the name of the purchaser, a transaction number. Please contact me by my email.Sincerely,Nancy, David's Bridal, Contact Center***@dbi.com

May 20, Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Complaint#*** Re: *** ** ***
Dear *** *** Thank you for
the opportunity to respond to the concerns of our customer, *** *** ** *** regarding her purchase and alterations with David’s Bridal I have thoroughly researched our customer concerns and approved/processed a refund of the bridesmaids dress and alterations in the amount of $which was credited to her visa credit card on May 19, Should you have any questions, please contact meSincerely, cindy m*** I customer service store specialist DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: ***@dbi.com I WEB: DAVIDSBRIDAL.COM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 26, We responded to the customers request immediately and provided a return label and authorized her order to be refunded In full*** ** ***, Ecommerce Manager; *** - Fax ###-###-####

11/7/16,Dear *** ***,Please give me the opportunity to research this matter. I will get back to you as soon as possible.Nancy, David's Bridal, Contact Center

I ordered my bridesmaid dresses in July with a delivery date ranging from Aug-Nov on the order screenMy confirmation email stated DecemberI have now called 4-times inquiring about the shipment dates and received different dates each timeThe last time I called, I was promised that I would have all three dresses by the middle of October (she explained that there would be no reason for me to receive them any later.) It is now October and I only have two dressesI called to ask about the last dress and was told it will be here November 28th, which is three days after our appointment with a fully booked seamstressI've been given the run-around every time I callNow I know why everyone hates David's Bridal, aside from the terrible customer service in stores

Hello,
Thank you for the opportunity to respond to the concern of
our customer *** *** ** ***In further researching the matter, on 7/6/
we received a voice message from *** ***, asking for the status of the
returnOn 7/6/15, we requested for the return tracking number, and the
*** *** provided *** tracking number ***, which show that it was
delivered on 6/30/We explained to the *** ***, David’s Bridal return
policy state we have to business days to processes returnsOur system shows we sent the information to your financial
institution on 7/23/15, via reference number ***We advise that you contact your financial institution for any further questions to your refund
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** *** complaintWe have
thoroughly researched *** *** on-line order #***, and found the
following;
class="MsoNormal">On 8/20/15,
*** *** left a voice message asking for the return authorization number
for her order
On 8/20/15,
we called *** *** back, and informed her we have created the return
authorization number, and we emailed her the information with the instruction
on how she needs to return the merchandise
Finally, David’s Bridal has provided the return information
to the customer
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Hello,
Thank you for giving David's Bridal the opportunity to respond
to *** *** *** complaintWe have thoroughly researched *** *** store
purchase at our Raleigh, NC location, and found the following;
Our district
manager Kimberly B*** for our Raleigh, NC location spoke with
*** *** on
9/17/We will be refunding the customer $100.00, once the dress is delivered
to the customer home*** *** has agreed to the refund and will be
contacting MsB*** once the dress is delivered to her home, so that we can
process the refund
Again, we
strongly apologize for the inconvenience this has caused the *** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

From: Marisa R***">Date: Tue, Mar 17, at 3:PMSubject: Revdex.com Complaints - ID# *** - *** *** ***To: "***" Cc: Patricia H***
Hello ***,
We apologize for the delay responseMs*** L***, left us a voice message on 2/15/We contacted the customer on 2/16/15, and asked the customer for the return tracking informationCustomer refused to provided us with the tracking informationOur return policy state to please send your return via a shipping service that can be tracked, such as Registered ***, ***, or ***In reviewing her order we processed the return, and refunded the customer account on 2/18/15, in the amount of $This matter was resolved
Thank you,
Marisa R***
David's Bridal
Customer Service Supervisor
610-943-

March 27, 2014Dear ***,Thank you for giving us the opportunity to respond to the concerns of *** *** and her business, *** *** *** (ID #***)The situation as described by *** has been thoroughly researched.Documentation shows that on
December 1, 2013, *** *** entered into a twelve month contract with David’s Bridal Vendor Partnership ProgramAs clearly explained in the contract, David’s Bridal would provide *** *** a limited license to contact out brides, display literature in the store, have limited access to our brides when shopping in the store in addition to having an online ad on www.DavidsBridal.comSince this is an advertising program, we make no guarantees to the response a vendor will receive.Our records indicate that *** *** contacted us on December 26, at which time they expressed concerns regarding not receiving any response to the e-mails they were sending to our customersDavid’s Bridal offers our vendors a complimentary service to have their e-mail creative reviewed by our in-house Creative TeamWe provided *** with the e-mail creative feedback on January 7, They intern responded with minor revisions to their e-mail creative based on our feedbackThey once again expressed concern that over e-mails were sent to our customers without a responseAt that point, on January 17, we provided additional e-mail creative feedback and contacted the store management team to ensure that all their literature was being distributed in our registration bags.On February 10, 2014, David’s Bridal held a conference call with *** *** who again expressed concerns regarding the lack of response to the e-mails sent to the customersDavid’s Bridal requested to see the revised e-mail creative along with e-mail stats from *** ***These stats would give us a clear understanding of how brides are responding to the e-mail and what may need to be further modified to improve responseOn February 12, 2014, we received the *** *** e-mail stats however we did not receive the e-mail from *** per our requestOn March 3, 2014, we followed up with another request to see the revised e-mail so that we could farther provide advise on how improve performanceOn March 4, we reached out to see if there was a good time to schedule a call to discuss our e-mail feedback since there was little to no change from us first receiving the e-mail in December They responded to us by stating they would be contacting the Revdex.com.When *** *** initially signed the contract with David’s Bridal, they were given a Marketing Kit with Best Practices from our most successful vendorsIn addition to the Creative review we offer our vendors, we also host monthly webinars to help them find success through e-mail*** has been invited to six webinars to assist with marketing effortsUnfortunately, David’s Bridal has no records of *** attending any of these webinarsSince signing the contact with David’s Bridal on December 1, 2013, months ago, we have only received one payment for the services we have providedWe have suspended service to *** effective in March due to their payment status.As you can see, we have made every attempt to accommodate this clientHowever, due to the terms of the contact signed by *** *** and the facts as stated above, David’s Bridal will not be refunding any monies already paidOur contract with *** *** will expire on November 30, at which time it will not be renewedShould *** *** remain in a default status, their account will be turned over to our collection agency in April and additional default and collection fees will be added to the existing balance of $810.Should you need additional information, please do not hesitate to contact me.Yours Truly,

September 30, 2014Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our ***, LA store.We apologize to *** *** for any misunderstanding in reference to her
bridesmaid style. When a customer orders merchandise with David's Bridal depending on the style/color, the arrival date can vary from to weeks to arrive in storeOur store did have a bridesmaid style on record for our customer however; unfortunately when the dress was to be order our customer stated it was the incorrect styleThe style *** *** stated was the correct dress and color requires a full week order timeOur store would be happy to help our customer select a bridesmaid style and color that can be ordered in time for her eventAs a courtesy we would like to offer our customer $off each bridesmaid's dress she purchases for her 10/4/eventWe ask *** *** to please accept our apologies along with the bridesmaid dress discount in reference to this issuePlease accept our apologies and know that we that this issue and all customer feedback very seriouslyYours truly,
Patricia HEcommerce Manager

Its an online or and store order under Brittany Bell
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

8/29/17Dear *** ***:First, I apologize for the challenges you experienced. Can you please tell me the name of the bride, and which store this happened in.I look forward to hearing from you.Thank You,Nancy, David's Bridal, Contact Center

10/23/17,Dear *** ***,Please give me the opportunity to do my research regarding your complaint.Thank You for your patience in this matter.Nancy, David's Bridal, Contact Center

From: *** ***Date: Tue, Feb 21, at 4:PMSubject: Re: complaint
#*** ***To: Nancy F* , "***@myRevdex.com.org" I purchased the dress at the Henderson, NV store on *** ***It would've been under *** or *** *** and might not have been exactly on that date but around thenI have already contacted David's Bridal corporate and the general consensus is that your company is a "no-refund" companyIt's poor business practices but I guess at this point it is a lesson learned on my part. I will be sure NOT to recommend David's Bridal to anyone looking for a wedding dressI have received much better service from an online company than I did from your in-store teamI was offered an exchange by your corporate office which is the same as saying "we won't help you" considering I have already purchased another dress and cannot imagine how I would spend $in accessories for my wedding day. I am told continuously that it's too late to even consider a refund which is nonsense because my fitting appointment was scheduled for this week anywayIf I had come in this week and stuck to my fitting, then complained once they told me they couldn't alter the dress the way I wanted what would have happened then? I have exhausted all my efforts in discussing this with your company to get to the resolution I am looking forI have enough on my plate with my wedding in two months and I am throwing in the towel hereYour reputation precedes you, but I decided not to be persuaded by the negative reviews and give it a shot myselfI guess I should've been more wary in throwing caution to the wind to do business with David's BridalHopefully I am able to sell this god-forsaken dress through third party channels and get a fraction of the cost from it. On Tue, Feb 21, at 12:PM Nancy Fenn wrote:Dear *** ***: Thank you for giving us the opportunity to respond to your issue. I have researched our events and cannot find one under your name. When you made the purchase, did you use a nickname or anything different? Which store was your purchased made in? Upon reviewing your letter it states that you made you purchase on 7/22/16. If this is correct, we are unable to do a refund as the dress has been out of the store seven months. Please get back to me with this information at your convenience. Thank You, Nancy, David’s Bridal, Contact Center

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenience you have experience with our storeWith further
researching, the store provided different style optionsThey also offered 50%
off of
different style and no rush fee on alterationHowever, the offer was
not takingOn 6/6/15, the store cancelled the order for the dress style
***, in the color pacific, size 24, and issued a refund with the transaction
number ***, to the credit card that was used on the orderAt this
time we will not be able to honor any further discount
Again, we apologize for the inconvenience this has caused
you
Thank you,
Patricia H***, Mgr
Marisa R*** Supervisor
Customer Service at David’s Bridal

August 27, 2014Dear *** ***:
Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our *** ***, PA store*** *** contacted my office on June 19, At that time, she stated
she was experiencing issues in reference to two pairs of shoes purchased March and April from our *** *** storeThe shoes were to be dyed and shipped to her bridesmaids for her October 31, wedding and as of 6/19/were still not received.I apologized to *** *** for the issues and thanked her for bringing her concerns to my attention; assured her I would contact the store manager to have the bridesmaid’s shoes shipped and the *** tracking numbers emailed to her, I also informed *** *** that the store would as a courtesy ship her a wedding gown preservation kit at no charge so she could have her wedding gown cleaned and preservedBased on the above information, I believe we were able to address *** ***'s concerns.Please feel free to contact me if you have any further questions.Very truly yours,
Deborah V
Corporate Area Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12133698, and find that this resolution is satisfactory to me.
Regards,
Lisa H*** Thank you for all your help, I really appreciate it!!!!

Hello,
Thank you for the opportunity to respond to the concern
of our customer ***
***We apologize for the inconvenienceIn
further researching the matter,
On 6/29/we received an email asking for the return
merchandise authorization number for order number ***
On 7/10/15, we responded back providing *** *** the
return merchandise authorization numbers, ***, ***, and ***Address
where to return the merchandise, and instruction on how to return the
merchandise
On 7/13/15, we received an email from *** ***, asking
for a return labelUnfortunately, David’s Bridal does not provide return label
for return merchandiseThis information is provided in Step 2, on David’s
Bridal Return Policy
Step 2:
Once the RMA is created, you will receive an automated RMA confirmation email
Your confirmation will include the RMA Number, as well as address where you
should ship your returnPlease include a brief note describing the reason you
are returning the merchandise and write the RMA# on the outside of the shipping
package
Important Note: For your protection, please send your return via a shipping
service that can be tracked, such as Registered USPS, ***, or ***Please be
sure to keep your receipt, as well as the tracking information associated with
item(s) returnedWe cannot guarantee refunds for returns sent via a non-
traceable method
On 7/29/15, *** ***
emailed us asking for the status of her return and refund
On 7/31/15, we emailed
*** ***, providing her the processing time when a return package is
deliveredThis information is also on David’s Bridal Return Policy, in Step
Step 3:
Once received at our facility, your return will be processed within to
business daysCredits are processed upon confirmation and inspection of the
returnYou will receive an automated e-mail notification confirming your
return has been processedPlease allow up to two billing cycles for the return
credit to appear on your credit card statement
Please note, credits are processed for the original cost paid for the
merchandise and taxShipping and handling fees will not be refunded
If you return an item in unacceptable condition we will not be able to process
a refund and will therefore ship the merchandise back to you
On 8/4/15, and 8/5/15,
our warehouse department processed the returns, and issued the refund to *** *** ***l account
Express Checkout
Payment Received (Unique Transaction ID
#***)
Original Order
Date
Type
Status
Details
Gross
Fee
Net
Jun 13,
Order From sa.quality.deal
Completed
Details
$
USD
...
...
Related Transactions
Date
Type
Status
Details
Gross
Fee
Net
Jun 13,
Authorization
Completed
Details
$
USD
$
USD
$
USD
Jun 17,
Express Checkout Payment Received
RefundedYou
have refunded this payment in full
You have refunded this payment in full
$
USD
-$
USD
$
USD
Aug 4,
Refund
Completed
Details
-$
USD
$
USD
-$
USD
Aug 4,
Refund
Completed
Details
-$
USD
$
USD
-$
USD
Aug 5,
Refund
Completed
Details
-$
USD
$
USD
-$
USD
Total
Funds Captured:
$
USD
Business
Name:
sa.quality.deal (The
sender of this payment is Verified)
Email:
***@***.com
Payment
Sent to:
***[email protected]
Total
amount:
$USD
Fee
amount:
-$USD
Net
amount:
$USD
Invoice ID:
***
Date:
Jun 17,
Time:
00:32:EDT
Status:
Refunded
You have refunded this payment in full
Shipping
Address:
*** ***
*** *** *** ***
Union City, CA ***
United States
Confirmed
On 8/10/15, *** ***
emailed us asking for the status of her refund
On 8/11/15, we emailed
*** *** back providing her when we issued the refund to her ***l account
David’s Bridal has
refunded *** *** all of her return merchandiseAs a service gesture, we
will be refunding *** *** the return shipping cost of $We have
submitted the information to our finance department, and requested they mail
her a check*** *** will receive the mail check within to weeksAgain,
we apologize for the inconvenience this has caused
Thank you,
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service at
David’s Bridal