David's Bridal, Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

2/20/17, Please give me the opportunity to research your concerns. I will get back to you as soon as possible. Thank you for your patience in this matter.Nancy, David's BRidal

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** *** complaint
We have thoroughly researched *** *** online order #***, with the return
authorization number ***, and found the
following;
*** *** placed her on-line order on 7/14/15, for the dresses
in the style ***, One Shoulder Chiffon Dress with Cascading Detail in the
color mint
On 7/22/15, *** *** created the return authorization
numbers ***, and ***
On 8/6/15, our warehouse processed the return authorization
number ***, and submitted a refund in the amount of $152.55, with the
transaction number ***Unfortunately, our warehouse over looked
the return authorization number *** and we sincerely apologize for this
error
We have processed the return authorization number ***,
and submitted the refund to *** *** *** credit card, in the amount of
$Please note it may take her
credit card provider two to five business days to approve the credit on their
side
Again apologize
for the inconvenience this has caused *** ***
Thank you,
Patricia H***,
Mgr
Marisa R***,
Supervisor
Customer Service
at David’s Bridal

May 16, 2014Dear ***,Thank you once again for the opportunity to respond to *** ***'s concerns regarding a bridesmaid dress she purchased from our ***, PA storeThis matter was thoroughly researched.When *** visited our *** store on 3/29/14, she selected style ***, mint, to wear in the wedding of *** ***The customer ordered the size 4.The special ordered dress arrived at the store on 4/ll/14, and the customer was contactedShe picked up her dress on 4/14/14.Two weeks after picking up her dress, *** returned to the storeShe stated the dress was a bit tight across the bust Because the wedding was scheduled two weeks later, on 5/11/14, store personnel advised *** that they would gladly re-order the next size, however, because the order was needed in a very short time-frame, there would be a $rush fee to obtain the next size*** stated she did not wish to pay the $20.00, and she was also concerned that the next size would be a bit too largeShe did not wish to incur the cost of any alterations that might be neededShe requested a refund in full, as she stated she no longer wanted the dress.As previously stated, David's Bridal sells to a final sale in all of our stores nationwideThis statement is printed on the customer's receipt, it is reiterated on our website, and it is stated on signage in our stores at the cash wrap counterIn an effort to be fair and consistent to all of our customers, we generally do not make exceptionsWe were, however, willing to exchange the dress for the next size for the customer.When *** contacted customer service on4/28/14, she again requested a refundAn offer was made to waive the rush fee to re-order, however, she would need to decide which size she wished to obtainIt was determined in store, as well as during that conversation, that perhaps, she was in between sizes*** turned down our offer to exchange her dress.As stated previously, we are unable to grant ***'s request for a refund for the bridesmaid dress she purchased in our ***, PA storeThere will be no further consideration in this matter.Very truly yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I would actually like to file a new complaint or file another complaint, on this existing caseI received the dress last week, much to my disappointmentThe dress was a completely different shade than what I tried on/saw in the store, the dress has a large strips of boning in the chest area (which wasn't in the dress model, in the store) and the dress is much larger than the size the store representatives (Santa Maria, CA) informed me to orderThe same exact thing has happened to one of my fellow bridesmaids and we are extremely disappointedWith less than months to the wedding, we're going to have to get the dress altered and the boning taking out of the chest areaI'm very disappointed and frustrated that my dress was delayed times and now I have to get it altered to such an extreme extentLuckily, the bride likes the lighter shade of gray that the dress arrived in (as opposed to the dark charcoal gray we thought we were ordering, when in the store)The whole dress has to be taken in drastically and the chest section has to be altered to the boning...I'm not happy at all about having to spend MORE money and time on this unexpected expense
Thank you,
*** ***

February 1,
The Revdex.com
Of Metro Washington DC & Eastern PA
John FKennedy Blvd, Suite
Philadelphia, PA
Attn: *** *** ***
Complaint#***
Re: *** ***
Dear Sir/Madame:
Thank you for the opportunity to respond to
*** ***’s concerns regarding purchases made with on our website for bridesmaid dresses
I thoroughly researched *** *** concern’s regarding *** *** Order #***, *** *** Order #*** & *** *** Order #***
After speaking with *** *** and reviewing the details for the bridal party orders, David’s Bridal has extended a 10% discount as well as agreed to refund the shipping costs to the entire bridal party which consisted of the following individuals:
*** *** - #***
*** *** - #***
*** *** - #***
*** *** - #***
*** *** - #***
*** *** - #***
-Customer contacted by the corporate office to process return/replacement dress today
*** *** - In-store Purchase
-Ordered placed in-store, when the dress arrives in-store the customer will receive a 20% discount due to the bridesmaid not incurring shipping charges
If I can be of further assistance, please do not hesitate to contact me
Thank you,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

From: Nancy F*Date: Wed, Aug 30, at 11:AMSubject: *** ***#***To: "***@myRevdex.com.org" Dear *** ***: I am just sending this to you. Her order was under *** ***, not ***, which is I couldn’t find the order. She started complaining about the dress in May. As you can see the store tried to help her; but she walked out of the store. They went into detail to alleviate her alterations concerns. The store feels that something has happened; and perhaps the wedding was canceled. We have not heard from her May . We could exchange for the same price or higher; but we can give her any refunds. Please give me your thoughts. NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ***, EXT*** I FAX: ***EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM #BEYOUROWNBRIDE 8/3/3:06:PM*** - *** *** , Store *** came in to get her BM dress there were only two sizes available size and size We ordered the size for *** and let the bride know that other BMs need to get in ASAP if they want the dress 5/22/3:48:PM*** - *** *** , Store ***I tried to explain to her that it would be best to have her dress and items so we could see how they fit etc.............she walked out of the store........... 5/22/3:48:PM*** - *** *** , Store ***she did not have anything alonewe talked on the phone about her not needing a hem and maybe alleviating the bustle to keep that cost down also......she was very short with me when she came in......... 5/22/3:47:PM*** - *** *** , Store ***with no receipt and no items after our day grey zone buyer's remorse etc.....and just wanted to know what we could doI told her if she had her items that we could try them back on and go from there 5/22/3:47:PM*** - *** *** , Store ***When I did speak to her on the I asked her set an apt to see Whitney and bring her items in so we could help her through what troubled herLast week Monday she came into the store 5/4/2:48:PM*** - *** *** , Store *** is second guessing her wedding gown.........I spoke to her todaySee *** with what was discussed. 4/24/1:56:PM*** - *** *** , Store ***found the perfect dress that had everything she wanted & she will be one of the last brides to wear it because its discgot to face time her mom to celebratetook everything with her. 4/24/1:55:PM*** - *** *** , Store ***came in with friend to try on dresses for a destination wedding & her wedding & reception here as wellwanted something light weight but fulltried on a couple different silhouette’s but still loved the ball gown &

Company final position -
The Store Manager recognized the error and contacted the customer. The Store was informed by home office to refund $off all the bridesmaid dresses for the issues the customer endured, Refunds are by the original method of paymentThe company's position is final no other compensation will be provided

From: Nancy F*Date: Wed, Aug 10, at 10:AMSubject: FW: *** *** - You have a new message from the Revdex.com of Metro Washington DC & Eastern P***sylvania complaint #***.To: "***@myRevdex.com.org" Dear *** ***: I have sent an
email to *** *** apologizing for the lateness of this email. There was another team in place that was answering these emails, and unfortunately we have no record of receiving this complaint. Please be assured that *** *** has been removed from all vendor lists. I am responding to you because the system will not let me answer the complaint. Please let me know if I can be of any further service regarding this matter. Nancy F*David’s Bridal, Contact Center

June 6, Dear *** ***:Thank you for the opportunity to respond to *** *** ***' concerns regarding a dress purchased for her bridesmaid that did not arrive at the *** store location as expectedThe matter as described by the customer was thoroughly researched
*** ***s' bridesmaid, *** ***, purchased style ***, biscotti, size 14, on 2/23/14, along with some of the other bridesmaids in this partyThis particular dress is a special request colorAs such, we do not stock this dress in our distribution centerIt was communicated to the customer that special request dresses take approximately weeks to obtain from the time of payment.The customers dress arrived at the *** store on 5/16/The customer was immediately contactedOn 5/20/14, *** *** returned to the store to pick up her special ordered gownAt that time, she noticed her dress was the incorrect styleIt appears the dress ordered for the customer was ticketed with the correct style that she ordered, however, it was the incorrect dressIt was documented that the dress was misticketedThe store immediately reordered the correct dress for the customer, as they did not have a replacement dress to provide to this customerBecause the style ordered generally takes approximately weeks to obtain, it was noted the customer was advised it would take another weeks to have the dress made for her.On 5/30/14, the bride, *** ***, contacted the customer service departmentAfter investigating the customers concerns, we were able to find style ***, biscotti, size 14, for the Customer at another of our store locationsThe dress was immediately transferred to the *** storeThe customer was contacted today, /6/14, to let her know her bridesmaid dressarrived and is ready for pick-up.Although we do apologize for any inconvenience we may have caused this customer, it appears the matter has been resolvedIf I can be of any further assistance, please feel free to contact me.Very truly yours,

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** ***
complaintWe have thoroughly researched *** *** store purchase at our
East Brunswick, NJ location, and found the following;
*** *** ordered her wedding gown on 9/20/14, and
the
store received it on 10/6/Our store attempted to contact *** *** on
10/6/via telephone and her phone number was disconnectedOn 11/10/and on
11/17/14, our store attempted to contact *** *** again and the number was
still disconnected
David’s Bridal policy is to hold the merchandise for two
weeks, if the customer does not come to pick up the merchandise, they will
return the items back to our warehouse
We contacted our store in East Brunswick, NJ and spoke to
our store manager Kristen, and she informed us *** *** has picked up all
of the items she ordered
David’s Bridal has fulfilled the customer request with
providing her with her merchandise
We apologize for any inconvenience this has caused the
customer
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

10/4/16I have researched all our correspondence with the customer's Mother. We refunded the entire cost of her alterations; which is what her Mother wanted.Again, we apologize for the inconvenience she experienced.We will not be doing anything additional.Thank You for the opportunity to respond to the customer's concerns.Nancy F*David's Bridal, Contact Center

Even six months after my wedding I am still having to deal with this rude company! NEVER will I shop here, nor recommend any David's Bridal location to anyoneTo begin with, they treated me as if I were a child when I came in to shop for my wedding dressThen, they sold me a dress in a color that does not exist for that dressWhich led to four bridesmaid dresses in the completely wrong colorThey said it was too late to make the switch so I was stuck with themThen, two weeks after my wedding dress was supposed to arrive, I call them frantic asking where it was and they tell me that it has been there for three weeks, they just didn't think to call meAlso, they said "we normally don't hold dresses this long so we will need you here within the next day or two to pick it up." ARE YOU KIDDING ME?!? Then, the day of the wedding as I opened my very expensive wedding dress, there was a rip from my hip to my toesThankfully it was not too noticeable, but stillWhen I called about it, they brushed it off and that was itNow, they have tacked on an extra $for the interest that rolled over when, in my opinion, should have been extended due to the fact that I had to wait for absolutely everything to get worked outI did not realize this was for the interest and automatically stopped my payment thinking my card had been stolenWhen I called to make them aware of the charges, they were rude and told me I would have to call a different number because they "don't handle it"I was still calmWhile I was on the phone, I figured I would go ahead and pay my payment since it was due and I knew my card was safeThe oh so lovely customer service representative, Crystal, told me that was fine, but I would be charged an extra $for doing it on the phoneI explained to her that I have been paying much more than my minimum payment for months and that I have had this payment scheduled for weeks and cancelled it because I was worried about my cardShe told me that I couldn't do it online because it was after (it was 5:08) so I could either be charged the $late fee or agree to the $phone feeTHIS IS RIDICULOUSI asked if there was a manager I could speak with and she just said noAs many problems I have had with David's Bridal, I would think a $fee for being minutes after o'clock could be overlookedI am not happy with this company at allI will never recommend them and I do plan to make sure this review is on each and every website I can find to post it on

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Oh don't worry I will make it a priority to never set foot in Davids Bridal againI will do my best to spread the word regarding the greed that this company is founded onI will pray for you and your wrong doingI personally would not be able to sleep at night with a conscious such as yoursIt' very sad on your party and all aroundI will not ever accept any response of yours other than a full refund
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The experience I had with this company was the worst possible experience someone could have Then they send a letter saying that I am satisfied with their responce before they have even spoke with me person has called me from the store to relay a message from customer service I told her I was not happy with what they came up with I do not understand how a store can get away with so many lies I have not recieved another phone call yet to my responce of not being happy
Regards,
*** ***

From: Nancy F*Date: Mon, May 15, at 2:PMSubject: FW: *** *** *** #***To: "***@myRevdex.com.org" Dear *** ***:For some reason the email address on the complaint will not go through. We did refund her on
5/9/17. Thanks, NANCY F* I CUSTOMER SERVICEDAVID’S BRIDAL*** *** *** * CONSHOHOCKEN, PA ***PHONE: ###-###-####, EXT*** I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

Revdex.com
Metro Washington DC, and Easter
Pennsylvania
Roman" size="3">
K StNW, 10th Floor
Washington,
DC 20005-
ATTN: *** ***
Case#***
Dear
Ms***:
Thank
you for the opportunity to respond to the concerns of our customer, Ms*** ***
***
I
have spoken to her on 5/and 5/3, regarding her purchases with David’s Bridal
I
have researched her two recent purchases.
In regards to her shoes, the store did do a refund, and charged her
for the new pair. They did not
charge her for the actual dyeing of the shoes.
Again, we apologize for this inconvenience
We
have contacted the buyers concerning getting her a new dress in a petite
size. We are able to get it by
7/9/2016. The store has done this
exchange in the system. When the new
dress comes in, we will do the exchange for the petite dress
I
called Ms***, and she is pleased with the results
If
I may be of any further assistance, please let me know
Sincerely,
Nancy
F*, Customer Service
Phone
: ###-###-####
Email: ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have the answer to their responseThe location of the business is as follows:
David'd Bridal Ottawa ***
*** *** **, Ottawa, ON *** ***###-###-####Regards, *** ***

davids bridal is a jokewe put a down payment on my daughters wedding dress we were making monthly payments on it , then when we recieved our tax return we down to pay the balance and we were given the run aroundthey wouldnt let us pay the balance at the store and when we mailed the payment in they applied a bunch of fees on top of the balance, we finaly got that straightened out and only paid the balance, it took about a monthat the same time I had my dress in lay away there I wanted to pay to get it out and they told me they no longer had itthey said they were sorry and was willing to return the money we put down on it which was fine but now a month before my daughters wedding im out shopping for another dress.I wouldnt reccomand going there again even if they were giving it awaythe people at the store were rude and unprofessionalthe same with the people at their billing dept

May 20, Dear *** ***:Thank you for giving us the opportunity to respond to the concerns of our customer *** *** and her purchases from our *** ***, *** and *** stores.*** brought her concerns to our attention on March 15,
At that time, *** shared the delivery disparity between our on-line and store divisionsThis is not unusual as merchandise must be in the warehouse for an order to be accepted for our on-line division, while we can take orders at the store based on inventory scheduled to arriveThe dress that was ordered in the wrong size was corrected as soon as the error was brought to the attention of the storeIt is the nature of beaded dresses that some will fall of* has been advised that we would like to see her bridal gown as well as her daughter's dressOnce we can verify our customer's concerns, we can make necessary repairs and determine the compensation that is owed to our customerUnfortunately, we cannot help *** until we see the merchandise in question*** did mention that our *** store is the closest to herI will be happy to make arrangements with them to view and repair the merchandise.Based on this information, we are unable to honor our customer's request for compensation at this timeIf you have any further questions, please do not hesitate to contact us.Very truly yours,