David's Bridal, Incorporated

May 16, 2014Dear ***,Thank you once again for the opportunity to respond to *** ***'s concerns regarding a bridesmaid dress she purchased from our ***, PA storeThis matter was thoroughly researched.When *** visited our *** store on 3/29/14, she selected style ***, mint, to wear in the wedding of *** ***The customer ordered the size 4.The special ordered dress arrived at the store on 4/ll/14, and the customer was contactedShe picked up her dress on 4/14/14.Two weeks after picking up her dress, *** returned to the storeShe stated the dress was a bit tight across the bust Because the wedding was scheduled two weeks later, on 5/11/14, store personnel advised *** that they would gladly re-order the next size, however, because the order was needed in a very short time-frame, there would be a $rush fee to obtain the next size*** stated she did not wish to pay the $20.00, and she was also concerned that the next size would be a bit too largeShe did not wish to incur the cost of any alterations that might be neededShe requested a refund in full, as she stated she no longer wanted the dress.As previously stated, David's Bridal sells to a final sale in all of our stores nationwideThis statement is printed on the customer's receipt, it is reiterated on our website, and it is stated on signage in our stores at the cash wrap counterIn an effort to be fair and consistent to all of our customers, we generally do not make exceptionsWe were, however, willing to exchange the dress for the next size for the customer.When *** contacted customer service on4/28/14, she again requested a refundAn offer was made to waive the rush fee to re-order, however, she would need to decide which size she wished to obtainIt was determined in store, as well as during that conversation, that perhaps, she was in between sizes*** turned down our offer to exchange her dress.As stated previously, we are unable to grant ***'s request for a refund for the bridesmaid dress she purchased in our ***, PA storeThere will be no further consideration in this matter.Very truly yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I would actually like to file a new complaint or file another complaint, on this existing caseI received the dress last week, much to my disappointmentThe dress was a completely different shade than what I tried on/saw in the store, the dress has a large strips of boning in the chest area (which wasn't in the dress model, in the store) and the dress is much larger than the size the store representatives (Santa Maria, CA) informed me to orderThe same exact thing has happened to one of my fellow bridesmaids and we are extremely disappointedWith less than months to the wedding, we're going to have to get the dress altered and the boning taking out of the chest areaI'm very disappointed and frustrated that my dress was delayed times and now I have to get it altered to such an extreme extentLuckily, the bride likes the lighter shade of gray that the dress arrived in (as opposed to the dark charcoal gray we thought we were ordering, when in the store)The whole dress has to be taken in drastically and the chest section has to be altered to the boning...I'm not happy at all about having to spend MORE money and time on this unexpected expense
Thank you,
*** ***

Its an online or and store order under Brittany Bell
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Thank you for the opportunity to respond to the concern
of our customer ***
***We apologize for the inconvenienceIn
further researching the matter,
On 6/29/we received an email asking for the return
merchandise authorization number for order number ***
On 7/10/15, we responded back providing *** *** the
return merchandise authorization numbers, ***, ***, and ***Address
where to return the merchandise, and instruction on how to return the
merchandise
On 7/13/15, we received an email from *** ***, asking
for a return labelUnfortunately, David’s Bridal does not provide return label
for return merchandiseThis information is provided in Step 2, on David’s
Bridal Return Policy
Step 2:
Once the RMA is created, you will receive an automated RMA confirmation email
Your confirmation will include the RMA Number, as well as address where you
should ship your returnPlease include a brief note describing the reason you
are returning the merchandise and write the RMA# on the outside of the shipping
package
Important Note: For your protection, please send your return via a shipping
service that can be tracked, such as Registered USPS, ***, or ***Please be
sure to keep your receipt, as well as the tracking information associated with
item(s) returnedWe cannot guarantee refunds for returns sent via a non-
traceable method
On 7/29/15, *** ***
emailed us asking for the status of her return and refund
On 7/31/15, we emailed
*** ***, providing her the processing time when a return package is
deliveredThis information is also on David’s Bridal Return Policy, in Step
Step 3:
Once received at our facility, your return will be processed within to
business daysCredits are processed upon confirmation and inspection of the
returnYou will receive an automated e-mail notification confirming your
return has been processedPlease allow up to two billing cycles for the return
credit to appear on your credit card statement
Please note, credits are processed for the original cost paid for the
merchandise and taxShipping and handling fees will not be refunded
If you return an item in unacceptable condition we will not be able to process
a refund and will therefore ship the merchandise back to you
On 8/4/15, and 8/5/15,
our warehouse department processed the returns, and issued the refund to *** *** ***l account
Express Checkout
Payment Received (Unique Transaction ID
#***)
Original Order
Date
Type
Status
Details
Gross
Fee
Net
Jun 13,
Order From sa.quality.deal
Completed
Details
$
USD
...
...
Related Transactions
Date
Type
Status
Details
Gross
Fee
Net
Jun 13,
Authorization
Completed
Details
$
USD
$
USD
$
USD
Jun 17,
Express Checkout Payment Received
RefundedYou
have refunded this payment in full
You have refunded this payment in full
$
USD
-$
USD
$
USD
Aug 4,
Refund
Completed
Details
-$
USD
$
USD
-$
USD
Aug 4,
Refund
Completed
Details
-$
USD
$
USD
-$
USD
Aug 5,
Refund
Completed
Details
-$
USD
$
USD
-$
USD
Total
Funds Captured:
$
USD
Business
Name:
sa.quality.deal (The
sender of this payment is Verified)
Email:
***@***.com
Payment
Sent to:
***[email protected]
Total
amount:
$USD
Fee
amount:
-$USD
Net
amount:
$USD
Invoice ID:
***
Date:
Jun 17,
Time:
00:32:EDT
Status:
Refunded
You have refunded this payment in full
Shipping
Address:
*** ***
*** *** *** ***
Union City, CA ***
United States
Confirmed
On 8/10/15, *** ***
emailed us asking for the status of her refund
On 8/11/15, we emailed
*** *** back providing her when we issued the refund to her ***l account
David’s Bridal has
refunded *** *** all of her return merchandiseAs a service gesture, we
will be refunding *** *** the return shipping cost of $We have
submitted the information to our finance department, and requested they mail
her a check*** *** will receive the mail check within to weeksAgain,
we apologize for the inconvenience this has caused
Thank you,
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service at
David’s Bridal

10/23/17,Dear *** ***,Please give me the opportunity to do my research regarding your complaint.Thank You for your patience in this matter.Nancy, David's Bridal, Contact Center

September 30, 2014Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our ***, LA store.We apologize to *** *** for any misunderstanding in reference to her
bridesmaid style. When a customer orders merchandise with David's Bridal depending on the style/color, the arrival date can vary from to weeks to arrive in storeOur store did have a bridesmaid style on record for our customer however; unfortunately when the dress was to be order our customer stated it was the incorrect styleThe style *** *** stated was the correct dress and color requires a full week order timeOur store would be happy to help our customer select a bridesmaid style and color that can be ordered in time for her eventAs a courtesy we would like to offer our customer $off each bridesmaid's dress she purchases for her 10/4/eventWe ask *** *** to please accept our apologies along with the bridesmaid dress discount in reference to this issuePlease accept our apologies and know that we that this issue and all customer feedback very seriouslyYours truly,
Patricia HEcommerce Manager

From: Nancy F*Date: Wed, Aug 30, at 11:AMSubject: *** ***#***To: "***@myRevdex.com.org" Dear *** ***: I am just sending this to you. Her order was under *** ***, not ***, which is I couldn’t find the order. She started complaining about the dress in May. As you can see the store tried to help her; but she walked out of the store. They went into detail to alleviate her alterations concerns. The store feels that something has happened; and perhaps the wedding was canceled. We have not heard from her May . We could exchange for the same price or higher; but we can give her any refunds. Please give me your thoughts. NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ***, EXT*** I FAX: ***EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM #BEYOUROWNBRIDE 8/3/3:06:PM*** - *** *** , Store *** came in to get her BM dress there were only two sizes available size and size We ordered the size for *** and let the bride know that other BMs need to get in ASAP if they want the dress 5/22/3:48:PM*** - *** *** , Store ***I tried to explain to her that it would be best to have her dress and items so we could see how they fit etc.............she walked out of the store........... 5/22/3:48:PM*** - *** *** , Store ***she did not have anything alonewe talked on the phone about her not needing a hem and maybe alleviating the bustle to keep that cost down also......she was very short with me when she came in......... 5/22/3:47:PM*** - *** *** , Store ***with no receipt and no items after our day grey zone buyer's remorse etc.....and just wanted to know what we could doI told her if she had her items that we could try them back on and go from there 5/22/3:47:PM*** - *** *** , Store ***When I did speak to her on the I asked her set an apt to see Whitney and bring her items in so we could help her through what troubled herLast week Monday she came into the store 5/4/2:48:PM*** - *** *** , Store *** is second guessing her wedding gown.........I spoke to her todaySee *** with what was discussed. 4/24/1:56:PM*** - *** *** , Store ***found the perfect dress that had everything she wanted & she will be one of the last brides to wear it because its discgot to face time her mom to celebratetook everything with her. 4/24/1:55:PM*** - *** *** , Store ***came in with friend to try on dresses for a destination wedding & her wedding & reception here as wellwanted something light weight but fulltried on a couple different silhouette’s but still loved the ball gown &

*** *** ** *** *** ***
*** *** *** *** *** ** *** **
*** *** *** ***
*** *** *** ***
***
*** *** *** *** *** *** ***
*** *** *** ***
*** *** *** *** *** ** *** **
*** *** ***
*** ***
Hello, Thank you for your assistanceMy problem was resolved and I received a check in the mail today from Davids Bridal inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Oh don't worry I will make it a priority to never set foot in Davids Bridal againI will do my best to spread the word regarding the greed that this company is founded onI will pray for you and your wrong doingI personally would not be able to sleep at night with a conscious such as yoursIt' very sad on your party and all aroundI will not ever accept any response of yours other than a full refund
Regards,
*** ***

April 10, 2014Dear *** ***:Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, regarding her purchases at our ***, GA store. *** ***'s concerns have been fully
researchedOur records indicate that *** *** started ordering her bridesmaids' dresses on February 14, and finished ordering on March 6, Her wedding date is May 3, The dresses were picked up between the dates of February 28, and April 9, 2014. At this time, all the dresses have been received and picked up ahead of the week delivery time.At this time, we feel *** ***'s concerns have been addressed and she is satisfiedShould you have any further questions, please do not hesitate to contact us, Again, thank you for giving us the opportunity to respond to *** ***'s concerns.Very truly yours,
Marion M
Area Customer Service Manager

Marisa R*** 11:AM (hour ago)to me, Patricia Hello,Thank you for the opportunity to respond to the concerns of our customer Ms*** ***, in regards to her on-line order.In further researching the matter, Ms***, placed her order on 7/20/The price of the merchandise ordered is $139.95, taxes on the order is $8.01, which give a subtotal of $If the order was charged the shipping fee of 12.95, the subtotal would have been $160.91.David’s Bridal did not charge the shipping fee, and we would not be refunding the customer $As for the inconvenience and delay in responding to her inquiry, we will refund her account a 10% discount off the price of the merchandiseWe have sent your billing information to our finance department requesting a credit be provided as form of reimbursement, in the amount of $14.00.The credit is to be returned to the form of payment originally used to place the orderAlso, please note that the credit may require to business hours to be processed by our finance teamAgain, we apologize for this inconvenience this has caused you. Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service at David’s Bridal Marisa R*** 11:AM (hour ago)to me, PatriciaHello,Thank you for the opportunity to respond to the concerns of our customer Ms*** ***, in regards to her on-line order.In further researching the matter, Ms***, placed her order on 7/20/The price of the merchandise ordered is $139.95, taxes on the order is $8.01, which give a subtotal of $If the order was charged the shipping fee of 12.95, the subtotal would have been $160.91.David’s Bridal did not charge the shipping fee, and we would not be refunding the customer $As for the inconvenience and delay in responding to her inquiry, we will refund her account a 10% discount off the price of the merchandiseWe have sent your billing information to our finance department requesting a credit be provided as form of reimbursement, in the amount of $14.00.The credit is to be returned to the form of payment originally used to place the orderAlso, please note that the credit may require to business hours to be processed by our finance teamAgain, we apologize for this inconvenience this has caused you. Patricia Harris, Mgr.Marisa R***, SupervisorCustomer Service at David’s Bridal

davids bridal is a jokewe put a down payment on my daughters wedding dress we were making monthly payments on it , then when we recieved our tax return we down to pay the balance and we were given the run aroundthey wouldnt let us pay the balance at the store and when we mailed the payment in they applied a bunch of fees on top of the balance, we finaly got that straightened out and only paid the balance, it took about a monthat the same time I had my dress in lay away there I wanted to pay to get it out and they told me they no longer had itthey said they were sorry and was willing to return the money we put down on it which was fine but now a month before my daughters wedding im out shopping for another dress.I wouldnt reccomand going there again even if they were giving it awaythe people at the store were rude and unprofessionalthe same with the people at their billing dept

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have the answer to their responseThe location of the business is as follows:
David'd Bridal Ottawa ***
*** *** **, Ottawa, ON *** ***###-###-####Regards, *** ***

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** ***
complaintWe have thoroughly researched *** *** store purchase at our
East Brunswick, NJ location, and found the following;
*** *** ordered her wedding gown on 9/20/14, and
the
store received it on 10/6/Our store attempted to contact *** *** on
10/6/via telephone and her phone number was disconnectedOn 11/10/and on
11/17/14, our store attempted to contact *** *** again and the number was
still disconnected
David’s Bridal policy is to hold the merchandise for two
weeks, if the customer does not come to pick up the merchandise, they will
return the items back to our warehouse
We contacted our store in East Brunswick, NJ and spoke to
our store manager Kristen, and she informed us *** *** has picked up all
of the items she ordered
David’s Bridal has fulfilled the customer request with
providing her with her merchandise
We apologize for any inconvenience this has caused the
customer
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

May 20, Dear *** ***:Thank you for giving us the opportunity to respond to the concerns of our customer *** *** and her purchases from our *** ***, *** and *** stores.*** brought her concerns to our attention on March 15,
At that time, *** shared the delivery disparity between our on-line and store divisionsThis is not unusual as merchandise must be in the warehouse for an order to be accepted for our on-line division, while we can take orders at the store based on inventory scheduled to arriveThe dress that was ordered in the wrong size was corrected as soon as the error was brought to the attention of the storeIt is the nature of beaded dresses that some will fall of* has been advised that we would like to see her bridal gown as well as her daughter's dressOnce we can verify our customer's concerns, we can make necessary repairs and determine the compensation that is owed to our customerUnfortunately, we cannot help *** until we see the merchandise in question*** did mention that our *** store is the closest to herI will be happy to make arrangements with them to view and repair the merchandise.Based on this information, we are unable to honor our customer's request for compensation at this timeIf you have any further questions, please do not hesitate to contact us.Very truly yours,

Company final position -
The Store Manager recognized the error and contacted the customer. The Store was informed by home office to refund $off all the bridesmaid dresses for the issues the customer endured, Refunds are by the original method of paymentThe company's position is final no other compensation will be provided

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The experience I had with this company was the worst possible experience someone could have Then they send a letter saying that I am satisfied with their responce before they have even spoke with me person has called me from the store to relay a message from customer service I told her I was not happy with what they came up with I do not understand how a store can get away with so many lies I have not recieved another phone call yet to my responce of not being happy
Regards,
*** ***

10/4/16I have researched all our correspondence with the customer's Mother. We refunded the entire cost of her alterations; which is what her Mother wanted.Again, we apologize for the inconvenience she experienced.We will not be doing anything additional.Thank You for the opportunity to respond to the customer's concerns.Nancy F*David's Bridal, Contact Center

Even six months after my wedding I am still having to deal with this rude company! NEVER will I shop here, nor recommend any David's Bridal location to anyoneTo begin with, they treated me as if I were a child when I came in to shop for my wedding dressThen, they sold me a dress in a color that does not exist for that dressWhich led to four bridesmaid dresses in the completely wrong colorThey said it was too late to make the switch so I was stuck with themThen, two weeks after my wedding dress was supposed to arrive, I call them frantic asking where it was and they tell me that it has been there for three weeks, they just didn't think to call meAlso, they said "we normally don't hold dresses this long so we will need you here within the next day or two to pick it up." ARE YOU KIDDING ME?!? Then, the day of the wedding as I opened my very expensive wedding dress, there was a rip from my hip to my toesThankfully it was not too noticeable, but stillWhen I called about it, they brushed it off and that was itNow, they have tacked on an extra $for the interest that rolled over when, in my opinion, should have been extended due to the fact that I had to wait for absolutely everything to get worked outI did not realize this was for the interest and automatically stopped my payment thinking my card had been stolenWhen I called to make them aware of the charges, they were rude and told me I would have to call a different number because they "don't handle it"I was still calmWhile I was on the phone, I figured I would go ahead and pay my payment since it was due and I knew my card was safeThe oh so lovely customer service representative, Crystal, told me that was fine, but I would be charged an extra $for doing it on the phoneI explained to her that I have been paying much more than my minimum payment for months and that I have had this payment scheduled for weeks and cancelled it because I was worried about my cardShe told me that I couldn't do it online because it was after (it was 5:08) so I could either be charged the $late fee or agree to the $phone feeTHIS IS RIDICULOUSI asked if there was a manager I could speak with and she just said noAs many problems I have had with David's Bridal, I would think a $fee for being minutes after o'clock could be overlookedI am not happy with this company at allI will never recommend them and I do plan to make sure this review is on each and every website I can find to post it on

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
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