DecKing Construction, LLC

Complaint: ***
I am rejecting this response because: as I noted in my previous claim, FedEx is claiming that Adidas did not provide supporting documentsI would like confirmation that this has been doneFurthermore, if it has been done and it was just some mistake one FedEx's end, I want to be able to work with FedEx directly to resolve this issue which will require Adidas to relinquish their rights to the claimIt's outrageous that such a huge company as Adidas do not care about customer relations like thisI have never filed any claim such as this with Adidas nor any other company, so it feels incredibly offensive that Adidas is not looking into this furtherYou have all the resources for this and for you to deny me my refund because FedEx has made a mistake (who I did not choose because Adidas has a contract with them) and cannot provide supporting evidence that the package was delivered to the right address (when there was NO notice at my door indicating that the driver even attempted to deliver to me directly), is just a blatant disrespect to your customers as a wholeI need a better answer from a multi-billion dollar company than just that FedEx claimed that it was delivered correctly and you cannot do anything.
Sincerely,
*** ** ***

Complaint: ***I am rejecting this response because:It does not address my complaint in its entiretyDue to
the time constraint they put us in due to their lag in response my daughter had to use the shoes, which are too bigWe don't feel comfortable with the return until the replacement is sentAgain this was not an error on our end.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I have already been provided this information on the phone; Two days ago!Which obviously took Adidas far too long to tell me! This is an issue in itselfI have not received my purchase nor have I been provided or offered a replacement or refundThis generic response is proof of the ongoing problems Adidas customer base is receivingI've invested a large amount of money into the Adidas company and yet I feel as there if is no reasoning with their customer service repsOf course I was deniedIt's much easier to deny your customers of exemplary service and a replacement or refund than it is to reward your customer with appreciation, trust and compassionI didn't make a complaint for a refund I knew I wasn't going to getI made complaint to show the response and reaction Adidas gives their customersI'll be surprised when I see the money from the aforementioned March shipment refund roll into my bankPigs might even start flying too! Until then, I'll invest in NikeThanks.
Sincerely,
*** ***

Dear ***,
Please accept our apologies for the difficulties you have experienced with receiving your order *** .
A request has been submitted to file a carrier claim for your packageYour request identification number is ***
Please be advised
that the claim can take up to days to be completedYou will receive an email notification once the claim has been completedWe appreciate your patience while this situation is being resolved
Kind Regards,
La'Kisha
Your adidas online shop team

Hello ***,
Please click on the following link: https://e-com.secure.force.com/ConsumerRelationUS to file a product quality claim
Thank you,
adidas America
Consumer Relations

Complaint: ***Is it possible for you to send out a check for $instead so the item can be repurchased in store at ***? The item is exclusive to that store.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I called the number and they still are investigating and build a case with their customer service managerGift card still not refunded
Gift card number:***
Pin#:***
Sincerely,*** ***

Hello ***,
In reference to order ***, please noteThe digital gift card in the amount of $81.76 was sent today
Thank you,
adidas America
Consumer Relations

Hello ***,
Thank you for contacting adidas about your miadidas order ***
Your miadidas order is on its way!
Your Fed Ex tracking number is *** with an expected delivery date of 05/09/you can track your order at
https://www.fedex.com/apps/fedextrack/
Thank you for choosing miadidas and we hope you enjoy your custom product once it arrives!

Hello ***,
We do apologize for any inconvenience this may have casedWe do have a standard process for custom returnsAn email has been sent to you with further instructions
Please follow the instructions in the email
Thank you,

Hello ***,
Can you please provide the store location?
Thank you,
adidas America
Consumer Relations

Hello ***,
Please accept our sincere apologies for the difficulties you have experienced with adidas America.
As a good will gesture, we would like to offer you a $dollar gift cardPlease note, the Adidas gift card has been sent in a separate emailIt will come from
[email protected]
The gift card does not expireTo redeem your digital gift card, visit us at wwwadidas.com or any of our adidas retail locations and enter your code when you place your orderFor more details, please visit the Customer Service pages at adidas.com
adidas America
Consumer Relations

Hello ***,
I do apologize for any inconvenience, the customer service for both business are handled separatelyYou will need to reach out to Reebok @ for further assistance
Thank you,
adidas America
Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,
In reference to order ***, please note a return label has been sent to your email addressI comes from FedExOnce we receive the shoes, we will issue a full refund
Thank you,
adidas America
Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,
For future reference before placing a custom order please read the Terms & Conditions on adidas.comTerms & Conditions: Cancel or change your custom orderWe begin the construction process as soon as you place your order and are unable to make changes or cancel your custom orderEven if it hasn't shipped yetWe can make a onetime exception and issue you a refundOnce you receive the order please contact us @ to process the returnThank you,adidas AmericaConsumer Relations

Hello ***,
We do apologize that you received the wrong itemIt looks like a return label was sent two days ago to send back the incorrect item, once we receive the incorrect item you will be refunded in full
If you have any other questions or concerns please feel free to reach back out to
usWe would love to helpWe appreciate your patience and understanding
Thank you,
adidas America
Consumer Relations

Complaint: ***
I will be waiting for your reply with the new update. I also filed a complaint in Revdex.com against FedEx, which I attached here. I also got in touch with FedEx again and they informed me that they will be waiting for you to reopen my claimHence, I am not marking this ticket s resolve and keeping it in Rejected until the proper refund is reflected on my account
Sincerely,
*** *** ***

Hello ***,
I’m showing that an order did process for you, please reference order ***
Please note, this is a custom order which takes 3-weeks
Thank you,
adidas America
Consumer Relations