Domino's Pizza

Revdex.com:How do I go about getting the orders promised to meI don't know the managers name
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

On more then one occasion the employees have been rudeI have also not only been lied to but I have been hung up onI called to speak with a manager after waiting hours for my n the person who said they were the manager actually wasn'tI spoke to the person said they were the manager and to find out that person was not the manager Actually she hung up on me when I called a number of times could not give me any type of information This has happened to me more than once I have never seen a business work so unorganized and rude and nasty

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Domino's regarding complaint ID
***
Regards,
*** ***

Initial Business Response /* (1000, 6, 2017/03/06) */
Our records indicate that WaterFurnace unit serial number XXXXXXXXX was purchased by *** Heating & Air with a year parts and labor allowance warrantyThe warranty started on 01/20/The warranty expired 01/20/We have provided the
final invoice from *** Heating and Air's purchase*** Heating and Air's final cost will be darkened for their privacyUnit XXXXXXXXX is highlighted along with the warranty chosen by *** Heating & Air, on this invoiceThe warranty is displayed as WE5PLWhich indicates year parts and labor allowanceThe warranty certificate for unit XXXXXXXXX is also attached, which indicates year parts and labor allowance warrantyThis certificate was provided to the homeowner
In reference to page of the WaterFurnace manual, it does state "Our standard warranty provides coverage for all unit parts for a period of years" It also states the following:
"However, WaterFurnace also offers several other warranty options depending on the needs of the customer"
"Your independent WaterFurnace dealer should have previously discussed with you the terms of these options, and together you have selected the one that best fits your needs Not all customers select the year coverage, so if you are unsure as to your warranty period contact your WaterFurnace dealer"
This information was provided and explained to the homeownerWe have also attached page of the WaterFurnace Owner's Manual
The homeowner did provide a document to WaterFurnace International from *** Heating & AirHowever, WaterFurnace International was not a party involved in this document at any time*** Heating &Air is an independent contractorSince WaterFurnace International was not involved at any point with this document the homeowner would need to discuss any questions or concerns in regards to information in that document with the independent contractors, *** Heating & AirWe have attached the document the homeowner provided from *** Heating & Air
At this point we feel we have filled our obligation according to our published year parts and labor allowance warranty chosen by *** Heating & Air for unit serial number XXXXXXXXX
Regards
Initial Consumer Rebuttal /* (3000, 8, 2017/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The electronic document (pdf) associated with the WaterFurnace reply does not download Also the business response zip file does not download
I do not accept the WaterFurnance response as I cannot view all of it The discount WaterFurnace gave to *** for lowering the warranty from a standard year to anything less is an important part of this complaint and would not be considered private in this case and should not be blacked out
As for the reply stating "WaterFurnace also offers several other warranty options depending on the needs of the customer" To an educated person this would mean extended warranty options are available for an additional charge It is not a business practice to reduce a warranty from the standard offeredAny vagueness in WaterFurnace's warranty statement will likely be construed in the interest of the consumer if we have to take this to arbitration or before a judge It would be in everyone's best interest to avoid any litigation and associated legal expense
The authorized WaterFurnace dealer did not discuss any reduced warranty options, only extended warranty options It would be on WaterFurnance to train and audit this approved dealer to make sure they are following WaterFurnance guidelines
This consumer was not a party to the discussions between WaterFurnance and the discounts they offered to ***Nor was I aware this was even an option
Since the authorized and certified WaterFurnance dealer is no longer in business it would be on WaterFurnance to honor the standard year warranty that should have come with the unit as listed in the owner's manual
At this point WaterFurnance has failed this consumer in not abiding by the published year warranty listed in the owner's manual I hope WaterFurnance will reconsider their position and do the right thing Thank You
Final Business Response /* (4000, 10, 2017/03/15) */
WaterFurnace International does not authorize or certify HVAC contractorsThey are independently owned and operated WaterFurnace does not allow them to act on our behalf
The invoice was provided to verify and confirm that *** Heating and Air did indeed purchase a year parts and labor allowance warranty on behalf of the end user
We are disappointed the homeowner chooses to cherry pick sentences from the WaterFurnace Owner's ManualIf page of the Owner's Manual is read in its entirety it is self-explanatory
The fact is, *** Heating and Air purchased a year parts and labor allowance warranty from WaterFurnace International for unit serial number XXXXXXXXX, and in term any other contract agreement between *** Heating and Air and the homeowner is beyond the control of the manufacturerTherefore, if there is unclear information on why a year parts and labor allowance warranty was purchased for unit serial number XXXXXXXXX by *** Heating and Air it will need to be resolved with *** Heating and Air

I have called and spoke to the customer and apologized profusely. The calls were pulled and are currently being reviewed. I asked the customer if I can put a credit for her in the system. Ms*** agreed to the credit. For any future issues, I gave her our MBR customer
concern hotline, along with my name. Thanks, *** ***Customer Service ManagerMBRManagement d/b/a Domino's Pizza*** ***@mbrdominos.com

I never received a call from the customer, nor can I find any documentation of where the customer called in to corporate about a concern. The payment was reversed that same night and the pending charge has fallen off the customer's account. The customer was given a discount off a future
order. I have called the customer and apologized

Revdex.com:
At this time, I have not been contacted by Domino's Pizza regarding complaint ID ***
Sincerely,
*** ***

We have attempted to call customer a few times with no response, we will continue to do so. So we may rectify the issue
Thank you

Initial Business Response /* (1000, 5, 2015/05/11) */
Contact Name and Title: Administrative Assistant
Contact Phone: XXXXXXXXXX
Contact Email: ***@centralmopizza.com
We (our Company) are issuing this Lady a refund along with a gift certificate for the inconvenience we may have caused her

At this time, I have been contacted directly by Domino's Pizza regarding complaint ID ***, however my complaint has NOT been resolved because:
the gentleman I spoke to said he would get back to me after June ***, but I have not heard back from him
In
order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Domino's Pizza has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Business called to give response over the phone"She made a special request on a pizza, it didn't turn out the way she liked itShe wanted us to remake it, and we said no."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***